23241 comments found.
hello sir i din’t like the registration for hence you suggested to use third party plugin for it so i have created registration for using this party plug in : https://prnt.sc/qxufvu
can you please help me that how can i replace it with wordpress default registration form ? which is this : https://prnt.sc/qxuhhe
how i can put the login form above the registration form ?
Hello,
Sorry to say that but this is not possible using Theme Options, This requires Customization, Please ask from plugin Author which you have used for it, otherwise if you want our paid customization services you can contact our Customization team as well or hire any developer.
Best Regards.
Hello,
Please go to WP-Dashboard >> WP Bakery >> Role Manager and check YES to product custom post type and save changes and check your site after removing the browser cache: https://ibb.co/Hq7G0cS
Best Regards.
Thanks
Most Welcome!!! 
Hi, I am not able to add text in newsletter popup. Please tell me how to customize newsletter popup text.
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Hello! Please tell me why in some demos there is an effect section where I can set up a separator, but in others this section is missing. They are separately included somewhere? I understand that my license has expired, but I think many people are interested in this and I do not see the point of buying a license because of one question. Screenshot attached by link https://yadi.sk/d/TZctkeOPY3vuSg
Hello,
This is because of the Ultimate Addon for WP Bakery plugin, You have to install and use it in order to use that Effect Option, we are not supporting the particular plugin anymore but you can download the latest plugin from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
While the “Live Search” can search by SKU, I noticed if I hit enter to view the search results page, it will show no results. Is there a way search results can render SKU results?
Hello,
Please read this article that how Live Search works:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
Best Regards.
“SKU search only works with live search and it shows the result if customer select/click on the product from live search dropdown suggestions only but not by clicking on the search icon or Press Enter, as this is the default Functionality of the Live Search.”
Do you have a recommendation to have SKU search by clicking on the search icon / enter?
Hello,
No, Sorry to say that but this is not possible, This requires Customization.
Best Regards.
I can’t update WPBakery why ?
Hello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
Your Live Preview site is Offline!
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can check all our live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
And it is working fine now .
Best Regards.
Hi as your documentation is offline – where can I find the correct Dutch translations? I found some old dropbox links in the comments but I don’t think those are 100% anymore as my site is a bit off with translations when I load those.
Hello,
The Documentation is back to live again, Please check it now after removing your browser cache:
https://www.portotheme.com/wordpress/porto/documentation/
Regarding Translation: You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Best Regards.
Hey! Thanks for the diligent answer One question tho, as I think by the ammount of sales this theme already has, do you have any dutch mo / po files already stored?
Kind regards,
Collin
Hello,
You can download the Dutch for Netherland Theme Language files from the below given links.
https://www.dropbox.com/s/kogvhuc8akgeh8n/porto-nl_NL.po?dl=0
https://www.dropbox.com/s/5uzv78s4r5khqq6/porto-nl_NL.mo?dl=0
Best Regards.
Hi, none of your demos are working on here. Also, do you have a demo login so I could look at the dashboard/features before purchase?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can check all our live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
And it is working fine, and sorry to say that but before purchasing the Theme you are unable to check the dashboard.
Best Regards.
when i try to activate my theme the license key was used somewhere, but currently i don’t have any site on live . so please regenerate my license key. thank you
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
I am trying to access the documentation for the theme but all i get “Error establishing a database connection”. When will it come back up ?
Hello,
Yes, You are right, this is because of the hosting of the documentaion site, I already notified to the hosting it will be back to normal soon, please be patience till that.
Best Regards.
Hello, I’m trying to send a ticket, but anytime I click on your site or try to go to item support, it states your db is not connected. We are wondering why the Top Ads Blue section is not centered on mobile on our site. It looks fine on desktop, centered and organized, however on mobile (devices smaller than a tablet), the Top Ads Blue section is aligned left when we need it centered. Please help as we can not submit a ticket because your site is down. Thanks
Hello,
Yes, You are right, this is because of the hosting of the support site, I already notified to the hosting it will be back to normal soon, and please share your site URL and also the screenshot of the section you are talking about.
Best Regards.
Thank you! Is it best to reply in email? Much rather not share the link here yet until live
Hello,
The support site is back to live again please now share it via support ticket
Thanks for your patience.
Is there a way to make the Headings responsive instead of word wrap?
Example. http://bunkpolice.kinsta.cloud/
The first h1 header on mobile wraps 2 lines. Looks bad. Anyway to force it responsive to a single line?
Hello,
Which heading you are talking about? Can you please share the screenshot with me so that I’ll check it accordingly and let you know the possible solution.
Best Regards.
Hi, how can I create a sidebar which shows the names of categories and dropdown of subcategories (where available) that will be ordered based on menu order? The list must only show text and not thumbnails
Hello,
Please go to Appearance >> Widgets and set the Product Category Widget in any sidebar as per your requirements as showing in this screenshot: https://ibb.co/B66Bzz2
, It will work for you as showing in this screenshot: https://ibb.co/YWTSrXp
Best Regards.
Dear support,
When next update of the template Porto will come ?
thanks regards
Hello,
Our development department is working on the new Theme update and you will get the new Theme update soon, unfortunately I do not have the exact timeframe for the new release but it will be released soon so please be patience till that.
Thanks for your understanding.
Hi, want to buy but may I ask if it has products COMPARISON features?
Thanks in anticipation.
With regards
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but for now products COMPARISON feature is not in the Theme but it is in our to do list we will add this feature soon in the Theme with upcoming updates of the Theme, for now, you can use any third-party plugin for it.
Best Regards.
Thanks. okay noted. Cheers!
Most Welcome!!!..
Hi I have a simple problem that seems not to be solved with Porto. I have a row with 2 columns inside. I would like the first column to be: Withd: 860px height: 370px The second column: 1060px x 370px. I tried in every way, even through css but it doesn’t work. Can you kindly help me. Thank you.
Hello,
Sorry to say that but this is not possible using simple Custom CSS as it will change all the responsiveness and you can check this video for all the setting of WP Bakery Column: https://youtu.be/NhcrEp-BPF4
Best Regards.
On Digital theme in services page, exist a video in background. The file is mp4, but after inspecting the code exist other fallback extension (.webm and .ogv), so where are this settings coming from?
Hello,
Can you please share the screenshot and the URL of the Demo where you saw it, so that I’ll check it for you and provide you the best possible solution for it.
Best Regards.
I have opt to use .mp4, since is used by html5 by default. I’ve preview the inspect element on your demo web page. I didn’t want to loose too many time importing the theme.
In members archive, how to change the amount of members per page? I don’t want to use infinite scroll, since it doesn’t stop loading members when mouse is over the footer section.
Hello,
1. No need to Import the particular Demo, just let me know from here which Demo and which section: https://www.portotheme.com/wordpress/porto_landing/
2. You can change the number of Members to show in a row on Member Archive page from Porto >> Theme Options >> Member Archives as showing in this screenshot: https://ibb.co/VTPwcjg
Best Regards.
1 – Demos > Digital Agency > Top Menu > Services link | On top, in video tag are 3 sources. Mp4, webm and ogv
2 – I wasn’t talking about the columns, I need to change the amount of rows.
Hello,
1. That video has been set in a Row setting and you can only use .mp4 format or Youtube video URL as showing in this screenshot: https://ibb.co/Dg7NPSj
2. The amount of Rows depends on the number of Members.
Best Regards.
1 – That was what I wrote, but ok. I’ve passed that…
2 – Depends on the number? But I have a lot of members and its only showing 2 rows. In fact, when I select by category only showing 1 item per selection. Strange!
The category changes when pagination changes? What is this? This doesn’t make any sense…
I have 40 members, but showing only 8 members on all categories! 5 columns 2 rows
With infinite scrolling, only loads 8 at a time. The same default amount, on all categories (show all).
something wrong with plugin! I select one category and nothing is showing! I’ve confirm the category existence… don’t get it!
Category selection only works well after loading all members. This is not the correct way!
Hello,
This is because Member is also a Custom Post Type so it works on default WordPress Custom Post Type amount, Please go to WP-Dashboard >> Setting >> Reading and set “Blog pages show at most” as “99” and “Syndication feeds show the most recent” as “99” and save changes and check your site after removing the browser cache: https://ibb.co/N9T4HTb
I hope this will solve your issue and if not then please share your site WP-Admin Login details via our support system so our experts will check it for you.
Best Regards.
I got 5 per row, I defined 35, only showing 32
if I pass 999 then will be funny… no solution!
I’m using a blog too, so the above solution isn’t possible.
Hello,
This is the only possible solution and yes as I told you above that is Custom Post Type and if you changed it then it also changes for Blog and other Custom Post Types as well.
If you only want it to change for single Custom Post Type then you can use any third party plugin for it, otherwise this requires Customization.
Thanks for your understanding.
I can use $query->set(‘posts_per_page’, xxx); but don’t get it why you build this way, without any option to user.
Hello,
For now there is no option in the Theme for it and it requires Customization, and I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Sure,I understand. Thanks for your concern!
Most Welcome!!!..
Just like to inform that I know why when I define 35 members and was only showing 32, because member only showing when image are set. Strange, don’t you think?! The information was there to represent (e.g. name, role and html content). Maybe a flaw…
Hello,
Again this is the default functionality of the Theme you have to set the featured image to show the Member, you can remove it using Custom CSS then.
Best Regards.
Just trying to understand how this is like a post type and then actually needs an image to be active. Just the way you develop…
Hello,
You can check the coding in files and understand it.
Best Regards.
hello how to change Our Projects text in Portfolio? http://prntscr.com/qwsmmz where i have to go to change it? thanks
Hello,
You have to go to Porto >> Theme Options >> Porfolio and change it from there as per your requirements: https://ibb.co/Zd6HMN3
Best Regards.
thanks … so simple sorry to not seen it
Most Welcome!!!
sorry to bother you but i am finalizing my website :
I have setup block into the short description for this product : https://prnt.sc/qwrh9o & in last row that says “click here…..” I have setup a light box” here is image of it https://prnt.sc/qwri8e
my problem is when i click on quick view link https://prnt.sc/qwrjk3 it showing me an error screen shot :https://prnt.sc/qwrjyk
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension because your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
