Hello,

The mobile theme does not use sidebars so you cannot use default WP widgets on the mobile theme.

If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/

Thank you! Bogdan B

Hi,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you! Bogdan B

I managed to solve the problem. Tks!

Hi,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you! Bogdan B

I managed to solve the problem. Tks!

Hello,

The backgrounds of the headings of the blocks and widgets use an image. You can find the image under the demo folder where you can change it to your own image but keep the same name and size for optimal results.

Thank you! Bogdan B

It’s works, tks!

Hi,

The tech news pro by default does not show breadcrumb as can be seen here: https://demo.tagdiv.com/newspaper_tech_news_pro/category/mobile/page/3/ I added the breadcrumbs using the composer but i cannot detect any issues with them. They work fine. I have just tested the pagination again and we cannot recreate the mentioned issue. No issues were found. It will need to be investigated on your site in particular but in order for us to do so, you will need to renew your theme support using this url: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Thank you! Bogdan B

for me it was corrupted. I redownloaded that cloud template 3x and each time gave the same result. I downloaded a few different category templates to try and they all worked properly. I went back and tried tech new pro category a 4th time and still gave the same result.

Hi,

Seems there is an issue indeed, the row containing the post loop element is set to be hidden on pagination. Please edit the category template with the composer and un-check the option for the row https://prnt.sc/r8ukz7 Then the template should work fine. Sorry for the inconvenience. I will add this issue on our list and it will be fixed.

Thank you! Simion C.

Hello,

The only tested and recommended cache plugin to use with our theme is wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ We have not tested litespeed so it could interfere with the mobile theme implementation.

Thank you! Bogdan B

I have also activate AMP on this website and google console send me this error messages every day “An AMP component ‘script’ tag is present, but unused.” . What I do wrong?

Fixed, it was due auto ads.

Hello,

Bounce rate cannot drop down so suddenly, after updating the theme. Unfortunately, bounce rate is very ‘individual’ for every website in particular You could be facing another situation: https://moz.com/community/q/bounce-rate-spike-overnight-did-anyone-else-notice-this Please monitor your different tracking sources.

Thank you! Bogdan B

Hello,

Please use this guide and use the ftp method as it is the safest way to update: https://forum.tagdiv.com/how-to-update-the-theme-2/ Simply delete the folder of the theme and copy over the new theme version folder. Then do not forget to update the theme plugins. it is a very important step in the update process. Access the “welcome” screen and press the update button and the automatic plugin update process will be initiated.

If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/

Thank you! Bogdan B

Thanks I did it through the Envato market plug in; it was easy and stress free. Great tool

Hi,

Sorry but we need more details regarding this issue. Please provide more details so we can try to re-create the issue on our end.

Thank you! Bogdan B

Hi,

This could be a plugin conflict so please disable all non theme plugins and then test the footer implementation again. I have just tested it again now but everything works properly. it could be one or more of your plugins affecting the proper functionality of the footer. If plugins are not the cause of the issue, meaning you disabled all non theme plugins and the issue is still there, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you! Bogdan B

Hi Bogdan, I tried disabling all nonessential plugins- bu the problem persists, so have sent an email to contact@tagdiv.com stating my problem with the footer template. Rather than other plugins affecting the template I feel the Templete is reacting with some plugin which I am not able to figure out. Tried everything. My tdcomposer load problem is very similar to what’s mentioned by @john_wilbanks later in the comments with frequent fatal errors. I also read the forum article links you mentioned regarding the fatal errors, but they are unrelated to this particular problem… and am using php 7.3. Regards, Dev

OK, We have received your email and our support team will reply as soon as possible.

Thank you! Bogdan B

Hello,

That issue was fixed but this is a new one that cam up when using cloud templates only. It is another issue that affects the preview. We will release a dot revision as soon as possible. The settings will not get removed by deleting theme or plugin files. Settings are kept in the database.

Thank you! Bogdan B

Hi,

There should be no problem, for example flex grid 5 will display like this on mobile https://prnt.sc/qza3ke Are you changing any settings in the layout tab? Or do the grids appear broken from the start on mobile? We could take a look at this issue, please send us an email at contact@tagdiv.com and provide the website URL and admin login.

Thank you! Simion C.

I sent an email to your inbox. Please check !

Thansks !!!

Hello,

I have yet to receive a response from your contact@tagdiv.com email address. My other websites all have the same error, I think the error does not come from installing at a particular website.

Thanks

Hello,

Yes, our themes are fully compatible with woocommerce.

Thank you! Bogdan B

Hello,

Resources are loaded from your site no matter the demo. Some demos have more resources than other, indeed as they have more complex elements than other. if you feel this demo loads too many resources, use one that has fewer elements. As for the ads, they do not come from the theme as the theme does not use any adsense ads by default. They are codes you added in the theme ad spots.

If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/

Thank you! Bogdan B

“Resources are loaded from your site in the matter the demo” OK and as you explain I download the individual template of the same demonstration for the pages and these resources that appear www. disappear?

They only appear if I use this demo in particular (Tech News PRO), if I download the individual pages of the same demo using the Cloud Template these www. never appear, just like downloading other demos these items also do not appear.

So there is probably something wrong and different between the Tech News Pro demo and the own templates available on the Cloud Template to download from the Tech News Pro itself.

I understand what you men but we I cannot recreate this on our end at all. i have installed that demo multiple times but no extra resources are getting loaded if I install the demo or simply import it’s homepage. Please create a development copy of your site using the wpstaging plugin and then provide access for us via contact@tagdiv.com so we can login and investigate.

Thanks Bogdan B

Hello,

The speedbooster plugin has become deprecated and is no longer in development. We do not recommend using it in the latest theme versions.

Thank you! Bogdan B

Hello

If you are in need of customization services, please contact our services section here: https://tagdiv.com/premium-customization-services/ and provide more details about the functionality needed.

Thank you! Bogdan B

What if I want to hide posts that have a certain tag?

Hi,

You can filter by specific tags or specific categories but there is no option to exclude certain tags from your filters. Tags can only be included, not excluded.

Thank you! Bogdan B

Well that is a bummer because it could have been easy to just exclude. Having a lot of tags will be problematic to include.

Hi,

Please access this forum topic for a solution in this regard: https://forum.tagdiv.com/topic/problem-with-social-sharing-not-showing-the-networks-and-thumbnail-image/

Thank you! Bogdan B

Says ‘Page Not Found’?

Needed to be signed in. Thanks, that fixed the problem. Please include the fix in the next update.

This is true of all my subdomains too.

Nevermind. I found this on your support page: When you update to Newspaper 10, you must activate this plugin, or your website will display the shortcodes on the frontend.

Hi,

Updating the plugins is a crucial part of the update process. That is why it is marked in the documentation as very important: https://www.screencast.com/t/9gxoNOQv8UH

Thank you! Bogdan B

Hello,

Unfortunately if you set a template for each post in particular, you cannot bypass the template from the theme panel settings. There are now settings to either display the same post style for all categories or you can choose a template for all posts belonging to a particular category. We will try to add a reset button for all post templates in future updates but i cannot promise anything at the moment. I will bring this up in our next meeting and see if we can find a viable solution for this feature for future releases.

Thank you! Bogdan B