6200 comments found.
Hello, I purchased this theme and I need to know how to change the SORT PORTFOLIO and any other descriptions in English into SPANISH. Can you help? thank you!
Hi,
Please submit a ticket to our forum and include your website URL and one of our support agents will assist you.
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Select Portfolio part of
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Hey guys,
i have the same problem here. I’m using the media grid element to show a masonry layout with lightbox. In the code i can’t see any alt tags which i’ve already set in the media library. It’s bad for SEO. How should i deal with it?
Hi there,
Please reach us at helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate.
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I love this theme and have for years. BUT you really need to consider a transition from VC to elementor like many other themes have done.
Hi there,
Thank you for your suggestion, we appreciate it.
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Hi there! Have been working a few years with this amazing theme! However, since one of the last updates the image grid may seem to have changed.
http://henritibosch.nl/televisies/beovision-harmony/Please see the site above. Now, there is a space between each row in the image grid gallery that wasn’t there before. Is this something easily changed in settings? If so, please let me know.
I know my support has been expired, but hoping you would be able to help me regardless. If not, I’m more than happy to buy additional support as I’ve been very happy using this theme all along.
Thanks in advance!
Hi,
Thank you for reaching us!
We tested default image gallery by WPBakery in our local installation, and it’s working fine on our behalf – https://prnt.sc/qz1fjp.
Try to set up full image dimensions in image gallery options https://prnt.sc/qz1esp.
Keep us updated on this
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The cart page does not appear in the sfari browser. Help me!
I am using the latest version of iPhone SE.
Hi,
Please provide us with your website URL and we will investigate.
Thanks
Support
Select Portfolio part of
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Thank you!
The following sites:.
https://phonon-inc.com/shop/I have disabled the shopping cart in English, so please add items from the Japanese shop page (https://phonon-inc.com/shop/).
Please make sure that you update your theme plugins as well. You can navigate to Appearance >> Install plugins and install the latest versions.
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“Remote authentication failed: cannot sign in suspended user #XXXXXXXX !!!!”
“Remote authentication failed: cannot sign in suspended user #XXXXXXXX !!!!”
“Remote authentication failed: cannot sign in suspended user #XXXXXXXX !!!!”
Hi there,
Our helpcenter is working and we are receiving your requests.
We will kindly ask you to mind the language you use when you write your requests.
If you write to us in a professional manner, we will be happy to help you.
Regards, Select
OK, “Our helpcenter is working and we are receiving your requests.” I have a screengrab from the help centre stating that my account was suspended? And the system has repeatedly has issues working over the last few weeks. Also, what is offensive about ” “Remote authentication failed: cannot sign in suspended user #XXXXXXXX !!!!”” I have paid for support, and could not log into the portal as it displayed a message stating that you had disabled my account?
Hi there,
We are kindly informing you that your account was suspended from helpcenter because you used trigger words like “idiot”, “moron” to call out our agent.
All your tickets are still on our helpcenter, and they are transferred to the to-do list, and our agents will help you, but we won’t tolerate abusive language.
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Dear sirs, Whilst I apologise for my language, you can imagine my frustration when your support reply IGNORE COMPLETELY MY REQUEST – in such a way to ensure your support technician can close the issue. This has happened on several occasions.
Would you also like to respond to this point, or ignore this as you have done?
Oh, and also, can you respond as to why your earlier a stated that I had NOT been locked out of support, when in fact you had?
Hi,
Your suspension has been disabled and your tickets are assigned to the agent.
We do hope that you will change your language manner as this should not be tolerated by anyone. We are eager to help all of our customers and it does not require a lot to have a decent conversation without swearing.
Also, you should know that if you are not satisfied you may always submit for a refund anytime. However, we hope that you will try to communicate with our support team in a professional manner, and they will for sure do their best to help you with any theme related issue you do encounter.
Also, we do hope that you will continue the conversation with our support agent at our help center.
Support
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Dear sirs, Many thanks for your (belated) response.
Whilst I am sorry for some of my language, can you please highlight to the developers to RESPOND TO SUPPORT REQUESTS CORRECTLY.
On MANY occasions, I have sent a request in, only for the developer to answer in an totally incorrect manner, in the latest case COMPLETELY IGNORING MY REQUEST.
To be clear, here is my request, and the totally unacceptable response from your support person:
MY REQUEST Is there a way of reducing the pixel size of the images on Blog pages such as: https://kore.co.uk/aircraft-ready-ptr-tof-ms/The issue is that the Posts carousel we are using on the home page, at https://kore.co.uk/, despite having an image optimisation plugin installed, is delivering the full 1100px wide image, just reduced in size ! All other images on the website get scaled to the correct pixel sizes not matter what the size of the original.
The only other way I can think of, is to turn the Hide Feature image on each page, and put a smaller featured image on.
THE REPLY: Are you using a 3rd party plugin for the Post carousel or an addon that is not bundled with the theme? When it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. Of course, some compatibility issues might occur once in a while and there’s nothing we can do about that. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. If you’re having issues with any other plugin you downloaded yourself, please refer to the author of the plugin or the team behind it.
So this support has IGNORED THE CONTENT OF MY REQUEST. I NEVER asked you to fix a third-party plugin, all I asked was if there was a way to reduce the pixel size of the Featured Image in Posts.
I would appreciate some feedback as to why this support person – Novica Vucicevic – whom I have complained about previously – has repeatedly responded with incorrect replies such as these?
Hi,
Please don’t copy the conversation from the ticket. The dashboard is not the place for this.
Your tickets are active and our agents will help you with issues you are facing, but please continue conversation in tickets.
Thanks
Support
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Dear sirs, HAVE YOU NOT READ WHAT I HAVE PUT IN MY PREVIOUS POST!!!!
The reason I have published the transcript of this support request IS NOT TO HAVE THE REQUEST ANSWERED!
It is to highlight THIS SUPPORT PERSONS DREADFUL REPLY!!!
WHY DO YOU NOT REPLY TO MY QUESTION!!!!!
Hi there,
All your requests have been answered and closed. If you feel like you haven’t received an answer on some of your questions, please submit a new request with the follow-up on the request that wasn’t answered and one of our agents will assist you.
Support
Select Portfolio part of
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“Remote authentication failed: cannot sign in suspended user #XXXXXXXX !!!!”
“Remote authentication failed: cannot sign in suspended user #XXXXXXXX !!!!”
“Remote authentication failed: cannot sign in suspended user #XXXXXXXX !!!!”
Hi, I have the “side area” active and I have changed the icon with the unicode \f098 (phone), but when I resize the screen as a smarthphone, it change the icon with the hamburger bar, and if I change it in interactive mode on Chrome, it change also the hamburger menu icon! It’s a bug? Please see the attached files Thank you for the answer Robert
https://www.screencast.com/t/NYgh8d7HZV https://www.screencast.com/t/IdztOh4kanhG https://www.screencast.com/t/cjAlQk9neHello,
Thank you for reaching us.
Please provide us with your website URL, so that we can investigate this.
Support
Select Portfolio part of
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I’m sorry I found my error in CSS thank you very much and have a nice day
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Hi! I need to know what to do with this site https://www.frisorbaravara.se/ which runs Stockholm 4.6. Is all content automatically going to return to the Bakery Builder after updates or am I forced to rebuild the site in Bakery Builder AGAIN once it’s updated?
Hello,
Everything should be fine after the WPBakery update, and your content should remain the same.
Just follow our tutorial from the article below on the update procedure:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
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OK, thanx!
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Hello! First of all, you have developed a great theme. I have just one problem with the latest version. I can’t save the changes of “Select Options”. Thank you.
Hello and thank you for the feedback
Support
Select Portfolio part of
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Hi there – when I add my purchase code to the new Stockholm Dashboard, it is saying “The purchase code is invalid” however, it is definitely the code that is on my license. Can you please advise how I fix this? Thanks!
Hi there,
Please reach us at helpcenter@qodeinteractive.com with your purchase code and we will investigate.
Support
Select Portfolio part of
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Hello there. Site has been working well for years, but with the new update all of our wide area images are now showing up at grid width, rather than the full width they have been at for years. How do we correct this, I do not see “Full Width” as an option in VC (bakery) like it used to be. We are on latest version of everything, including 6.1 version for the wp bakery plugin. Any help is appreciated. Thank you.
Registering the theme in the dashboard area also seems to fail. I enter the key, add my email and it just hangs on “Please Wait..”
Hi there,
Please make sure that you updated your theme and your theme plugins as well.
If the issue still persists, please provide your site url so we can investigate.
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Hello,
after updated my website i had a white screen of death.I know that the child theme is the problem, but i cant update the child theme, it is still on version 1.0.0. How i can update my child theme to 1.1. without losing my changes in it.
My parent theme is updated correctly on the newst version.
Thank you
Best regards,
Jeff
I now know, that the Problem comes from the header.php at the child-theme. The Error is: Uncaught Error: Call to undefined function qode_loading_spinners() in wp-content/themes/stockholm-child/header.php:57
Maybe that help for a solution.
Hi,
We are sorry to hear that.
This error looks like child theme has been modified on your side. If it isn’t send us an email at helpcenter@qodeinteractive.com, include your purchase code, your website URL and wp-admin credentials and our agents will investigate this.
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Hi, since a big part of the Stockholm theme moved to the stockholm_core plugin we have lost some customisations, we had before. How can I override the templates from the plugin so they do not get over ridden with an update? for example wp-content/plugins/stockholm-core/modules/shortcodes/shortcode-elements/portfolio-list/templates – can I place that in my child theme?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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Hello, I need a little help. I am trying to place two buttons, one next to the other, at a fixed distance from each other. How can I? I have tried to use the Select Element Holder, but then buttons keep moving in different screens and they are too distant in wide screens, while they overlap in some smaller screens. Can you help me?
Thank you!
Hi there,
Thank you for reaching us.
You can add the 2 buttons inside the text block, like this https://prnt.sc/qsa2dv https://prnt.sc/qsa7xi. Once you add the buttons, text block will display button code https://prnt.sc/qsa8p2.
You can fully customize the appearance of the button in the text block.
We tested this in our local installation, and here’s the result https://prnt.sc/qsa54s. The space between them is the same on all devices, except on mobile, but it’s normal responsive behavior to switch to one column on mobile https://prnt.sc/qsa5z9.
Hope this helps
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Thank you, but I am not able to do the same…
When I go to the text editor and then press “button” in the short codes menu nothing happens… 
Any suggestion? Thank you!
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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I am unable to update the LayerSlider WP plugin. What gives?
Hi there,
New version of the LayerSlider will be included in the next theme update.
You may always send us an mail at helpcenter@qodeinteractive.com and include purchase code and our support team will be happy to provide the new plugin version.
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