23241 comments found.
Hello p-themes team,
My name is Hassan i’m the Manager of Kainelabs.
First of all congratulations on this great theme, you did a very very good job !
We found your theme very interesting in a way that could have an extra asset where we make our community and forums and user profiles plugin “Youzer” with this will open your theme to whole new audiences that are looking to build social networks, communities and users profiles.
We already worked with many big themes in the market and the result was amazing, themes like “Enfold”, “Kleo”, “Bimber”, “Olympus”, “Aardvark”, “OneCommunity” and many more.
Here’s our plugin :
https://codecanyon.net/item/youzer-new-wordpress-user-profiles-era/19716647Many users when they bought our plugin they asked us to recommend a theme for them that’s why we decided to create a list of recommended themes and the clean themes like yours are the best ones to be used with youzer !
We are ready to work on any compatibility issue by our selves, we can give you the latest version from our plugin to test it from your side or you can send us a version from your theme so we can test it from our side or in case you have any other solution we are open for it ^^
Thank you for your time & i’ll be waiting for your kind reply.
Best Regards, Hassan.
Hello,
Really thanks for your offer and time and kind words 
..
I suggest you to please share that offer via our official development department, they will look through it.
Best Regards.
Hello,
Thank you for your feedback,
I just sent you an email from your author page.
Looking forward to hear from you.
Hassan
Hello,
Now, Please be patience once the Author will check your email you will get the reply of your email.
Thanks for your understanding.
Hi!
1. The visual composer is working in page section, but not working in product page section.
https://drive.google.com/open?id=1vISKXStSTc9dz4o5Zv4MB-nPrvrJnj_L2. I changed all the fonts to Roboto and Open sans, some of them works correctly, but in some areas font is not working, like slide, product price.
https://drive.google.com/open?id=11MCkfmiS9t2whp45Z-LePuMFz7BXHxSAHow can I fix these problems? Thanks
Hello,
1. Please go to WP-Dashboard >> WP Bakery >> Role Manager and please make sure that you have checked the Custom Type Product from there as showing in this screenshot: https://pasteboard.co/I5kNK5Z.png
It will work for you.
2. You have to set those Text’s Fonts using Custom CSS.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you!
2. But those fonts are from Google fonts, Do I have to use Custom CSS anyways?
Thank you!
2. Those fonts are from Google fonts, do I have to use Custom CSS anyways?
Hello,
Those Text’s are Custom Text and you have to set those Text’s styling using Custom CSS only.
Best Regards.
Hello, what are the minimal server requirements for this teme?
Hello,
You can check the Minimum server requirements for using Porto WordPress Theme here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Best Regards.
I am facing problem with wishlist.
1. Wishlist icon error 2. Wishlist page product delete error
Theme version 5.2.0(Porto) with YITH wishlist 3.0.6
I also noticed there are many icons missing. you could find missing icons through out the pages but if you go to
YITH – Wishlist – Add to wishlist options – Style & color customization – “add to wishlist” icon.
you can find many icons are missing or broken.
openwater.net
Hello,
Sorry for the inconvenience but the latest version of the Wishlist plugin is creating an issue with the Theme, So please do not update it, for now, we are working on the new Theme update is which we will solve it, for now, please use the old version of the plugin it will work for you fine.
Please contact us via our support system so we will provide you the version of the plugin which is working fine with the current version of the Theme.
Best Regards.
Hello I am in urgent need to update demo shop 06
Hello,
I have tried and tested it at my end with re-importing the same demo but finds the same issue, It means you are right, It is Importing the Demo but not with the latest content, So it is the issue, I am forwarding this issue to the development department for testing it and solving it with the upcoming update of the Theme so till that please be patience.
Thanks for your understanding.
How can we increase the padding on the sides of the blog post?
Hello,
You can change the Layout for Blog Archive Page from Porto >> Theme Options >> Post >> Blog & Post Archives as per your requirements: https://ibb.co/CVJNF38
And you can change the Layout for Single Post Pages from Porto >> Theme Options >> Post >> Single Post as per your requirements: https://ibb.co/Hg4j17Z
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I follow this instrucctions to change the leguage by using plugin loco Tranlated. Pic: https://i.postimg.cc/3JhqZ6qS/222.png
But I got this error ones I click on “save”, can you help me please?
Hello,
Please read and follow the below-given threads and doc, I am sure it will help you in solving your issue and if you will still face the issue then please contact us via our support system with your site WP-Admin Login details so we will check it for you.
https://wordpress.org/support/topic/errore-blank-response-from-server/
https://wordpress.org/support/topic/error-blank-response-from-server-4/
https://localise.biz/wordpress/plugin/faqs/ajax-errors
Best Regards.
Hello, I have a column with a Custom heading inside. Below I have a button, I would like to create another horizontal button. That is, having two buttons side by side. If I insert another button puts it below, how to solve? Thank you.
Hello,
Sorry to say that but this is not possible, If you insert/set two buttons in a single Column then it will appear vertically not horizontally, So you have to use 2 Columns for it.
Best Regards.
Hello, can you tell me where or how can I put the Instagram carrusell feed in my website up to the footer, like this demo theme (Shop 20) you have in your demo. My is porto shop 19
Pic: https://i.postimg.cc/QMJZC2dL/Captura-de-Pantalla-2020-02-12-a-la-s-7-17-35-p-m.png
Hello,
Please go to Appearance > Widgets >> Footer Top Widget and use Social Slider Widget under it and set it as per your requirements: https://ibb.co/FJgSsTq
Best Regards.
Sorry but I don’t have “Social slider” in the widgets, can you help me please?
Pic: https://i.postimg.cc/CLpJbQ1v/Captura-de-Pantalla-2020-02-13-a-la-s-10-16-13-a-m.png
Hello,
Please go to Appearance >> Install Plugins and Install and Activate Social Slider Widget Plugin and then go to Appearance >> Widgets, You will find the particular Widget there.
Otherwise, please contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
Thanks for the help, but now it looks like this, I did what you said using the widget and also the widget shortcode [jr_instagram id=”2”] and can’t see the instagram images, and everything is ok with the setup of the widget. Can you help me please. Thanks
Pic: https://i.postimg.cc/W3JZnMRL/Captura-de-Pantalla-2020-02-14-a-la-s-8-47-41-a-m.png
Hello,
This is not the Theme but your Instagram Account setting issue, Please read and follow the instructions written in the below-given thread:
https://wordpress.org/support/topic/no-images-found-try-some-other-hashtag-or-username-4/
Best Regards.
hello! how to translate the word “description” and “details” neare the portfolio elemnts? thanks
Hello,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Best Regards.
Hi Does WooCommerce Extra Product Options plugin works with this template i have it installed but it doesn’t show any customization the link of the plugin: https://codecanyon.net/item/woocommerce-extra-product-options/7908619?_ga=2.73848978.1816449675.1581576105-887477322.1574295688
Hello,
Sorry for the inconvenience, but we have not tested “WooCommerce Extra Product Options” plugin with our latest Theme and nor this plugin is included in the third-party compatible plugins list confirmed from our end here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
So we are unable to suggest you on it, If you want you can try it with the theme, Otherwise, contact plugin Author for it.
Best Regards.
Ok thank you yeah i already did talk but i got almost the same answer their plugin did work with others defalults themes that wp have but not with porto because they said it was a conflict i don’t know where so that should just use another theme. But anyways thak you for you time
Most Welcome!!!..
Hi, support team, Do you have a link to remove or manage license ?
Hello,
You can simply remove the license from your test site by going into Porto >> Theme License.
Best Regards.
Dear PT, How to edit header Top? link: https://prnt.sc/r1o2ub
Hello,
Please go to Porto >> Theme Options >> General >> HTML Block and you will find it there, Change/Remove it as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/04/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello! i got a question about install this theme
i try to delete this theme and then install this theme another website. but i can`t do this. when i put it purchase code, the system said This “code was already used in ddd.com”
so, it is possible using another website??
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello, Can you please verify the importation of Shop6 Demo, Tried many times even with porto studio but it doesn’t work properly. Thanks
Hello,
I have tried and tested it at my end with re-importing the same demo but finds the same issue, It means you are right, It is Importing the Demo but not with the latest content, So it is the issue, I am forwarding this issue to the development department for testing it and solving it with the upcoming update of the Theme so till that please be patience.
Thanks for your understanding.
Hello, Thank you very much, Any Updates ?
Hello,
I am Sorry but this will take some time, Its not possible to solve it seperately, we have to release a complete update of the Theme, so please be patience till that once it will be resolved you will be notified via email for an update.
Thanks for your understanding.
My website keeps crashing after I installed the theme. Everytime I edit something the site crashes and all I get is a 522 error. Is there something I can do? Why is this theme doing this? Never happened to me before.
Hello,
This is not the Theme issue but your server issue, Please read the below given article and contact your hosting provider to solve this issue for you:
https://www.ionos.com/digitalguide/hosting/technical-matters/error-522-explanation-and-solutions/
Best Regards.
Hello,
Please go to Porto >> Theme Options >> WooCommerce >> Single Product and change the Product Layout as per your requirements as showing in this screenshot: https://ibb.co/ZH4k9g0
Best Regards.
Hi! Does this theme come with a PSD?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but the PSD is not included in the Theme Package.
Best Regards.
This is something we can buy or request?
Hello,
Sorry to say that but we do not have it.
Best Regards.
Hello,
I’m using your theme and I want to remove the featured images from every page and post of my site. I use the images to create a page grid but I don’t want to show them at the top of the page. I tried to add some css code found on comments from other users but don’t seem be working.
Waiting for your help,
thank you in advance.
Hello,
Can you please share your site URL so that I’ll check and provide you the Custom CSS for it.
Best Regards.
Hi,
I working in localhost so I can’t share my site url. With the site inspection I see the generation of a “page-image single” div, where the featured image is shown. I would like to remove the generation of this div.
Hello,
This is not possible to remove the generation of this div, If you want to remove the generation of this div, then you have to remove the featured image.
And if you want to use the featured image and do not want to show it on your site pages then please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.page-image.single {
display: none !important;
}
Best Regards.
Hello,
adding this css in the Porto >> Theme Options >> Skin >> Custom CSS does not work. It started working when I pasted the code into the porto-child theme’s style.css .
Thank you for tour help.
Sound’s Good!!! That it worked for you…
Hello!
Sir,
Please give me update this plugin link – Ultimate Addons for WPBakery Page Builder.
Best Regards.
Hello,
Please be patience till the new Theme update, we will update the plugin link with the new update of the Theme, BTW that plugin is not supported by us anymore since last 2+ years, if you need it urgently then you can purchase it seperately.
Best Regards.
Could you please contact me at jeffward@wardsdesign.com? I purchased a license yesterday and cannot get logged into your support system.
Hello,
Please share your product purchase code PDF file via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Best Regards.
