26721 comments found.
Hi there, is it posible to create “linkable lists” element in Bridge as in: https://holmes.qodeinteractive.com/elements/linkable-list/ ? Thanks very much!
Hi,
Thank you for reaching us 
Unfortunately, Linkable list shortcode doesn’t exist in the Bridge theme.
Maybe you can use something similar to this:https://bridgelanding.qodeinteractive.com/elements/lists/
This is icon list shortcode. You can also try other list shortcodes – https://prnt.sc/r42yve.
Let us know if you have more questions
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Thanks. I need to add links to the lists elements. And an icon, if possible. Will craft it via
Hello,
Try to use Icon With Text shortcode instead. It has options for text, icon and link – https://prnt.sc/r455wv.
This way you will add items separately, but you have more control of the appearance of the element.
Let us know if you have more questions
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How do i de-register a license? I’m using multiple staging builds and it’s all quite a hassle.
Hello,
Thank you for reaching us
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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Waiting for confirmation email for multiple days, still no email.
Hi,
Thank you for reaching us
We located your user on our support forum, try to login now.
Here’s our helpful article on how to login and submit a ticket:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
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I just purchased the Bridge theme thinking there was an actual support story given it’s advertised. That doesn’t seem to be the reality though. Just wondering if any folks with knowledge could give me some input on below?
Hello, I just purchased the Bridge theme to convert an old site with 200 blog posts on an outdated theme (thrive themes focus blog). I’d really appreciate some input on the most efficient way of doing this with the Bridge theme? From what I can gather there are two choices:
option a) Export the contents of the current site | Activate the Bridge theme on an empty staging site | Import the contents of the old site | Design the site & start tweaking content. Is that the correct sequence order? I’m not clear if the new site should be designed prior to importing the contents of the old site.
option b) De-activate the current theme on staging for the current site | Activate the Bridge theme | Re-design the site & start tweaking content.
Which is the best route or any other suggestions? Thank you! —Richard.
Hi Richard,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
If you are not sure how to access our support platform, take a look at the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
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Presale question.
1. On the product page. Is there a way of removing the lightbox and changing images in different way? Eg. changing by clicking on thumbnails below and making the big image as the active window?
Hi,
Thank you for taking interest in our theme!
Yes, there’s an option for that https://prnt.sc/r3y1u7.
When this option is enabled, the product gallery images (thumbnails) will display on main product image’s place https://prnt.sc/r3y2x4.
Let us know if you have more questions
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This is a great news.
I actually got 2 more questions. 1. Is your template checked with fancy product designer plugin? 2. Is it possible to image hover over on the shop page, so when you hover over the product image the image changes to image2?
regards Michal
3. Do you have an option of quick preview of the product from the shop page? Found an answer. YITH plugin does the trick.
Hi Michal,
1. Please explain this a bit more, and include more detailed description of this question. An example would be great also
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hi, i used for a time a login capatcha plugin for my website and i deleted it for some reasons….now if i detect my site https://gtmetrix.com/reports/musicaperiltuomatrimonio.it/kuGgLBR3 i see a warning Leverage browser caching for the following cacheable resources:
https://www.google.com/recaptcha/api.js?onload=qodeRecaptchaCallback (5 minutes)but i deleted it lot of time ago, so what can you tell me about QodeRecaptchaCallback? i deleted all cache and so on…please thanks
i solved there was recapctha slected in qode option
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Hello, I have already sent several emails to the support service. No one answers me.
Hello,
We couldn’t locate your requests, sorry. Please provide us with the email address you messaged us from, or the request IDs.
Thank you
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Hi there! I want to rebuild our website. The whole should be prepared for XAMPP. Unfortunately I cannot develop the website on the local server because I cannot import Bridge-demos. My purchase code is not accepted because I already use it on the published website. How can I develop the same project locally without to buying an additional license? Please leave feedback. Thank you!
Hi there,
Unfortunately, you would have to buy another license if you want to have our theme running on two different WP installations.
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Seriously? I need my own license to develop the website and a second one when I publish it? I’ve been very happy with Bridge so far, but it’s very customer-unfriendly. Can you suggest another solution because that is ridiculous. Thank you!
Hello,
Each WordPress installation requires a separate license. Read more about it in our article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002249858-Regular-License-And-Extended-License
Thank you for understanding.
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Hi, Is there possible to change date format in events date becuse it comes up with not european format and also show eks: SAT for day and this is not on my languages.?
Regards Trond André
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate.
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Bridge sucks now. It seems like ever since Bridge incorporated the Elementor option, it has become impossible to install bridge onto multiple wordpress sites. I mean to pay each time for each install sucks ass! Is there a way around this??? Im more than happy to install an updated version of Bridge without Elementor. Please advise.
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate.
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Hey,
I need some urgent help.
I deleted all the hosting I was using my purchase code. And I forgot to remove the purchase code from this wordpress…
How can I use my purchase code in a new website? It keep saying that the code is being used in another page. But I deleted the hosting with everything.
Help me please ASAP.
lol.. Thanks!
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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Hi, I would like to put an image under the logo, but still keep it within the sticky header, is that possible?
Hi there,
Unfortunately, there is no option to achieve this.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
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Hi. I registered a trial website domain and then used another theme for that website. How is it possible to see on which domain I registered it as I forgot on which domain name I registered? I want to use my key on a new website now.. thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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Hello! Is this theme multisite compatible?
Hi there,
Thank you for taking interest in our theme!
Yes, Bridge is mulitisite compatible.
If there’s anything else, feel free to ask!
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Hi, it seems like your demo website is no longer working? tried it on numerous devices and PC’s on different networks and still can;t access it.
Hi there,
We had a minor server issue, please try again.
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Thank, but still seems to have the same issue?
Hi again,
We are working to fix this, please be patient.
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Hi, has this been resolved yet? I checked this morning and still looks like the same issue it happening. Do you have any idea on when this will be resolved as I need to work on clients website but need to look at the templates to pick 1 for them and it’s becoming a bit of an inconvenience now
Hi,
We are aware of the problem with the server connection from some parts of Africa. We reported this to our hosting provider, and they are still working on the solution.
In the meantime, you can perform a traceroute to https://qodeinteractive.com/ and send us an email with the results at helpcenter@qodeinteractive.com.
Maybe you can try to access the landing page and demos through the VPN.
Thank you
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Do I need to deregister to test in a localhost installation on my pc? In any case I click deregister on my online wordpress it says ‘please wait…’ and it’s not doing anything…
Hi there,
Yes, you need to deregister your theme if you want to register it on another WP installation.
If you ‘re having trouble deregistering, please submit a request on our helpcenter and one of our agents will assist you.
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We inherited a site to manage that is built on Bridge; the theme version on the site is 10.0; we see there is a 20.0! There is no license documentation with the site. We will recommend to the client he buys a new license. Once that is installed, are the updates pushed through automatically (i.e., there is a notification that appears on the Dashboard to update)? We have an immediate issue however; when using the Accordian element in 10.0 we are not able to find a way to close the toggle on page upload. Do you have a fix for that in the old version until we can get the theme updated? Thanks!
Hi there,
Please take a look at t his article on updating Bridge: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins
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pre sales question does content menu work with elementor page builder
Hello,
Thank you for taking interest in our theme!
We are creating all navigation menus from Appearance > Menus https://prnt.sc/r2dki6.
But surely you can add menus to the page content with Elementor https://prnt.sc/r2di7s.
Let us know if you have more questions
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Are you offer multisite license? thx
Hi,
Thank you for reaching us
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Hi, i can’t install on subdomain, an example, abc.com and abc.com/demo . in fact i bought this theme because on discussion, developer told us that possible to using in the same domain. why?
Hi,
Thank you for reaching us
As per Envato licence you are opt to use one theme per licence, therefor you need to register your purchase code.
To use the theme on your sub-domain or another domain you will need to deregister the theme and register it for this other domain of yours.
You can read more about licence here as well as you may check our article about registering the theme here.
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks
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