23241 comments found.
Is there compatibility issues with the latest WooCommerce? I no longer receive email or App notifications for new orders.
Hello,
No, there is no such issue with the latest WooCommerce, This is your server and WooCommerce plugin issue.
Please read and follow the instructions written in the below-given articles:
https://kb.oboxthemes.com/articles/woocommerce-not-receiving-order-emails/
https://www.fixrunner.com/fix-email-notifications-woocommerce/
https://docs.woocommerce.com/document/email-faq/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Simple Question: Were i can change THIS name Please ! https://prnt.sc/r735kf Thank s !!
Hello,
You can change/translate it in the Theme language files: https://ibb.co/pjL7Kd5
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Best Regards.
Loco translate is the plugin who i am using btw.. Thanks Mate !
Sound’s Good!!
&
Most Welcome!! 
I’m going crazy with this!!! I can’t add any more members… I save one information, then add new. When adding the title then the permalink keeps the previous one and overwrite everything. I have bypass that by adding manually but the member keeps not saving. I have 36 members, is there any limit to this? Could you help?
I’m seeing some latency on showing the new saved members ( needs a F5 to show up with clean cookies ). Problems was on some settings on htaccess file.
I will report if problem grows up
Hello,
Yes, there is no such issue in the Theme, I have just tested it at my end on my test site and it is working perfectly fine at my end, As you said it was the settings issue on your htaccess file, so surely this was, and sure if you need any help feel free to write back to us via our support system, we are always here to help you.
Best Regards.
I think is overloaded
Need to do a F5 else it does the same thing like I explained
I don’t use any cache plugin, or do I have any improve settings on htaccess or server.
Now I’m on 55 members, and will continue to increase. Although one member is with +1700 lines. Others will have less or more lines.
Like I said, I think is overloaded. Is there any limit with member in code?
Hello,
I am sorry to say that but this is not the Theme issue this is again your server setting issue, and there is no limit in the member code for this.
Best Regards.
Is possible to not be… if I didn’t write any information regarding htaccess would you be any different with your answer?
Or everything is related to user?
Unbelievable…
Hello,
I do not know that every thing related to use, and I am sorry but this is not the platform for such issues, this platform only used for small queries, and I already tested it on my test site and I have not faced the issue you are facing, so we have to check it on your site, Please contact us via our support system with your site WP Admin Login details so our experts will check it for you.
Thanks for your understanding.
Have a great day!
Have a great day..
Hello,
Looking into purchasing your WP theme, but wanting to ask more about API integration and how that’s handled. We need to build a plugin to connect data between our system and the WordPress site – so would you use the standard WordPress APIs for that or is there a custom way? If you have documentation for this so we could see if your theme is a good fit for our website, we’d love to review it.
Thank you.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
We have used standard WordPress APIs for the Theme and there is no documentation on it, If you want to earn more about it you should ask from our Customization department:
https://www.portotheme.com/wordpress/porto/documentation/support-customization/
Best Regards.
I used one of the demos which looks nice, unfortunately this creates inline CSS in the header with absolutely nowhere to edit the code. It’s not in the theme options under Skin > Custom CSS. So where is it?
Hello,
Can you please share the screenshot and also the site URL as well so that I’ll check it for you and provide you the best possible solution for it.
Best Regards.
Hello, Is Porto 5.2 fully compatible with Woocommerce 3.9.2 ? Thank you.
Hello,
This is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto
Best Regards.
Hello,
Please go to Porto >> Theme Options >> General and change/set the Page Content Wrapper as Wide: https://ibb.co/M5MDbzQ
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/08/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
please provide Update
Hello,
We are working on the new Theme update and soon hopefully with in a week you will find the new update of the Theme, Please be patience till that.
Best Regards.
Thanks
Hello,
Please turn ON your site debug Mode and check what error you are receiving when you are trying to accessing the Header Builder or Customizer.
Best Regards.
Hi, 2 months ago I asked if you can fix error: wishlist heart is gone from site. Can you please fix that in your theme already?
Hello,
Sorry for the inconvenience but the latest version of the Wishlist plugin is creating an issue with the Theme, So please do not update it and use the old version of the plugin, for now, we are working on the new Theme update is which we will solve it, for now, please use the old version of the plugin it will work for you fine.
Best Regards.
If you are going to release a new version of a theme please make sure it is working properly. Lots of people have already complained about your mobile menu not working and issues with the theme in general.Our mobile menu completely stopped working after updating. this is not good at all.
Hello,
Mobile Menu is working perfectly fine with the Current version of the Theme as well, All the Customers faced the same issue has the confliction with third party plugins, and same will be in your case, Please deactivate all the third party plugins on your site and check your site after removing the server, site and browser cache, I am sure you will finds the issue resolved and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
I previously bought the Porto theme and used it on my old website. Now I have removed it from the old website but when I installed the theme on the new website I received a “This code was already used in korea.com.vn” message. Help me remove purchase code from old website and I would like use it on the new website.
My old website: korea.com.vn
Thank you!
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Awesome !!! Thank you very much
Most Welcome!!
Hi, When is the next update coming? Getting this error on the admin panel. https://prnt.sc/r6hlnb
Hello,
This is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto
Best Regards.
Hi, I used this theme to build my current company website and want to build a development site as I’m planning to revamp my website using another demo design, but not able to complete installation showing I have already used the code for my live website, could you help me to fix this as want to start development very soon. Thanks, Your loyal customer for many years!
Hello,
You can only use the single License of the Theme on Single Site/Domain, This is Envato Policy you may wish to confirm from them as well.
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks for your understanding.
Hello,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
Thanks for your understanding.
Hello,
Yes this is because of the Title Length, Your Products Titles has different Length that is the reason, Please share your site Shop Page URL with me here so that I’ll check and provide you the Custom CSS for it.
Best Regards.
I’m waiting thanks
Hello,
I requested you to please share the URL of your site Shop Page where it is not in a single Line so that I’ll check/test and share the Custom CSS with you.
Best Regards.
Hi, I need to reset my purchase code, So I can use the same purchase code on my new site, the code still pointing to the old site Thanks
Hello,
You can only use the single License of the Theme on Single Site/Domain, This is Envato Policy you may wish to confirm from them as well.
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks for your understanding.
Hello, this theme is amazing. I have a question though before I buy. Can this theme create specific header per page? I like each page to have different header styles.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible, You can not create a specific header per page, This requires Customization.
Best Regards.
On Single member page, how can I change the columns from members related to 5?
Hello,
You can change it from Porto >> Theme Options >> Member >> Single Member: https://ibb.co/FDDCSBH
Best Regards.
yes, I know. but the limit is 4 columns. how to do 5 per row?
Hello,
No, Sorry to say that but there is no such option for 5 Columns and this is not possible, This requires Customization.
Best Regards.
Where is this defined in code?
Hello,
This is not a simple Customization, This requires Customization in Theme Core multiple files, The particular Custom Post Type Core files, The Partiuclar Custom Post Type Theme options Core Files, Custom JS files etc… So I suggest you to contact our Customization team for paid Customization services or hire any developer.
Thanks for your understanding.
.
.
Do we have any option to disable scroll to top button?
Mine’s missing
Hello,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
html #topcontrol {
display: none !important;
}
Thanks for your understanding.
Need to enable the button, missing from theme.
The server went down… but that’s not the one.
Is there any setting in theme to disable this or not?
Hello,
No, There is no setting in the Theme to disable it, This is the default functionality and occurs/appears on all the Demo’s and you can only hide it using Custom CSS.
Best Regards.
3 questions for one irrelevant answer!
Let me put this way. The scroll to top NOT WORKING, so where’s the code implemented? NOT ASKING FOR A CUSTOMIZATION
Hello,
Why it is not working this is the main issue, Have you Customized the Theme Core files? or Have you used Custom Code? Because I have tested it at my end and it is working perfectly fine. So we have to check/debug it on your site and for that you have to contact us via our support system with your site WP Admin Login details.
Thanks for your understanding.
it seems when i upgrade from 4.6.1 to 5+ none of the old settings are updated? which is leaving the updated theme in it’s default state. i tried to export old settings and import the new settings on a staging server. the porto v5 doesnt import them? This is a nightmare. now i cant update anymore?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
No ididnt it is from a client i work for. their former developer. He bought it for them. The key is still working for them.
Hello,
Then please contact your client and ask for Purchase Code and then contact us via our support system with your client product purchase code for getting help.
Best Regards.
