Hello,

I have just tested your Code at my end on my test site and it is working perfectly fine at my end, Please see the below-given screenshots and also check my test site: http://hubdatasolutions.com/pearl/porto/shop2/404

https://postimg.cc/6891spJF

https://postimg.cc/mP8pTWTk

https://postimg.cc/p9S0nQht

It must be the cache issue at your end nothing else, If you still facing the issue then please contact us via our support system with your site WP-Admin Login details so that we will check it for you.

Best Regards.

Hello,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Best Regards.

Hello,

I inspected your site and it showed CORS policy errors in the console. It seems to be a problem with your server configuration and any fonts resources can’t be loaded.

Because the Access-Control-Allow-Origin is disabled. Try to contact your hosting provider for help in this issue because it has been controlled by the hosting company.

Screenshot for Clarification: https://postimg.cc/T5PvXfmR

And Regarding the Customizer Blank issue, Please turn ON the Debug Mode of your site and check which errors are appearing there and share the screenshot or contact us via our support system with your site WP-Admin Login details.

Best Regards.

Hello,

Really sorry for the inconviniance, The new update of the Theme is almost ready and you will find the new update of the Theme within a couple of days, so please try and understand and please be patience, really sorry for all the inconviniance.

Thanks for your understanding.

Hello,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested this plugin with the Theme yet officially so we are unable to suggest you on this, If you want you can try with it.

And you will find all the third party plugins compaitable list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Best Regards.

Hello,

If you have any issue then please contact us via our support system so we will help you in solving your issues and if you want refund only then please contact Envato.

Best Regards.

Hey, it’s already done in the refund request page, and I’m waiting for the support answer. Thanks for your reply.

Best regards.

Hello,

OK, Once the Author will check the refund you will get the reply via refund page, Please be patience till that.

Thanks for your understanding.

Hello,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache: https://postimg.cc/FfztwPVc

@media (max-width: 575px){
#header .searchform-popup {
    display: inline-block !important;
}
}

This will show the search in header but this is not possible to change the position of the search under main menu in mobile.

Best Regards.

Hello,

Thanks for your purchase and thanks for your understanding as well.

And the update is almost ready to release you will find the update within this week.

For now please use the 2.2.11 version of the plugin, It will work fine for you. Please contact us via our support system so we will provide you the particular version of the plugin.

Best Regards.

Hello,

Can you please share the screenshot of the section and also the URL of the Demo which you have used or saw it so that I’ll check and provide you the proper solution for it: https://www.portotheme.com/wordpress/porto_landing/

Best Regards.

Hello,

You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Best Regards.

Hello,

Please read our Speed of the site Article here:

https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

Best Regards.

Hello,

We are working on the new Theme update and soon you will find a new Theme update with all the updated components, Please be patience till that.

Best Regards.

Hello,

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you.

Best Regards.

Hello,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info after purchasing your support extension because your support is expired from 13/08/2019.

Best Regards.

Hello,

First of all, thanks for showing your interest in Porto WordPress.

When you will purchase the Theme you will get all the Demo’s and you can easily Import any of the Demo on your site by following this video:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Best Regards.

Hello,

That is coming from Porto >> Theme Options >> Menu as showing in this screenshot: https://postimg.cc/XGFZ0RYM

Best Regards.

Hello,

Can you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you.

Best Regards.

Hello,

There is no option in the Theme for it and this is the default functionality of the WooCommerce, So for changing it you have to do small Customization, Please copy and paste the below-given code into functions.php of the Theme and change the URL of the Image in the Given Code as per your requirements, I have tested it and it is working for me as well: https://wpstreak.com/change-paypal-image-icon-woocommerce/

/* Change PayPal Icon */

function my_new_paypal_icon() {
    return '/wp-content/uploads/2017/04/paypal-icon.png';
}

add_filter( 'woocommerce_paypal_icon', 'my_new_paypal_icon' );

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/02/2020. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

Our next update is almost ready so it’s not possible with this update, but I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Ok thank you! I think this feature (just like shopify) will be a winner and help heavily with conversions for your customers, me included. Please keep us updated if this is something we can see in the following update.

Hello,

Surely you can always check the Changelog of the Theme for getting known about new features: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Best Regards.

Hello,

Can you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you.

Best Regards.