8326 comments found.
Hi there,
I am using the integrated WPBakery Contact Form on my Theme “Kalium”. It is working great, but where can I add some more fields, like phone, fax, and other special fields? And how can I change the formatting of the notification email? I noticed that the email sender is always Wordpress and not the persons email-address who filled out the form.
Hi studiocreation,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
My suppor has ended. I contacted the authors of WPBakery but they said, I had to contact you.
Hi studiocreation,
An option like that is not possible in the Contact section of our theme because it has only the basic features that most contact forms need.
If you need to have more fields you can use any of the third-party plugins such as Ninja Forms, Contact Form 7 etc.
Kind regards,
—Ylli
I want to assign this theme to different domain that I’ve assign it before. How can I do that?
Hi mavi11,
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. Regular license is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day!
Kind regards,
—Ylli
Hi,
The portfolio single pages are no longer displaying all images in the slider on my website.
I can no longer add images to portfolio item as well.
I need your help.
Here is the url: http://www.ucaarchitects.com/portfolio/equestrian-resort/
Hi Breely4real,
We don’t have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://youtu.be/sUI-XUD6WUYP.S: Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Thanks for your understanding.
Kind regards,
—Ylli
Hi, I have a problem to update this Advanced Custom Fields PRO plugin, it tells me the following when I update: The update process is beginning. This process may take a while on some servers, so please be patient.
Activating maintenance mode … Updating the Advanced Custom Fields PRO plugin (1/1)
An error occurred updating Advanced Custom Fields PRO: Update package not available. Any ideas?
Hi vade2vade,
Theme premium plugins (including Advanced Custom Fields PRO too) are updated in our server so Kalium users can update it without a problem from their Wordpress updates area.
This time we didn’t update the plugin because it creates a problem in the theme, we are working in a new update that will fix this problem and then you can update the plugin too.
Kind regards,
—Ylli
ok Thanks
Friday the “load more option” was working fine and after this weekend i can’t use the load more button on the portfolio page using the portfolio template anymore. There was no change from my side. Is there a update gone wrong? I am still building for my customer so can’t show the website
Hi DeConnectie,
Please take your time and read this article: Portfolio doesn’t load all the projects (Kalium 2.9.4 bug). I think that the solution there should solve your problem 
Have a great weekend!
Kind regards,
—Ylli
Hello, I have problem updating Advanced Custom Fields PRO.
When trying to update I get the following error: “An error occurred while updating Advanced Custom Fields PRO: Update package not available.”
I have purchased the theme, but the support has expired. Does this affects this plug-in update?
Will be very glad if you help me resolve this issue, cause now I do not have access to my portfolio items.
Thanks!
Hi vessi_fil,
Theme premium plugins (including Advanced Custom Fields PRO too) are updated in our server so Kalium users can update it without a problem from their Wordpress updates area.
This time we didn’t update the plugin because it creates a problem in the theme, we are working in a new update that will fix this problem and then you can update the plugin too.
Thanks for your understanding!
Best regards,
—Ylli
Ok, thanks for your response!
Happy to hear that
Have a nice day!
Kind regards,
—Ylli
Hey Guys, Have you any idea when you are introducing that top bar? You had said it would be coming as a feature but that was last year and I don’t see it yet. Any idea?
Hi nephronim,
The top bar is already finished, now we are testing it and doing some changes to the back-end theme editor as 2.10 will be a very big update so it has taken us a little more time than usual.
Kind Regards,
Art from Laborator
That’s great to hear. I am using your theme for my portfolio. is there a limit to the updates I get on the theme as the last update I can download from my account is from late last year.
Updates are and will be free always, you can get them through the WordPress admin panel or get the latest update through the Downloads section.
Kind Regards,
Art from Laborator
Okay I have the most upto date version it was some of the plugins have new versions. But looking forward to the next version of Kalium any idea when you will be finished version testing? If you need any feedback on version issues/browser issues i can help. I do constant structured bug reports/feedback sessions for other devs for my own projects too.
Hi nephronim,
I can’t give you a specific date but it’s a matter of days or weeks when it will be released, I have saved your username and we will get in contact so you can have a beta version before it get’s published.
Kind Regards,
Art from Laborator
Help. You kindly said you would reset registration when I moved from development domain (oldphotosrestored.co.uk) to published domain (jwodowd.co.uk). Unfortunately support has expired so how can I request you to do this now? Thank you. Eric
Hi Eric,
Don’t worry, for the license reset we can help you through this comments sections too.
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. Regular license is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day!
Kind regards,
—Ylli
hello,
the infinity scroll and auto reveal do not work.
in firefox debuger is the following error message: “TypeError: TweenMax.killDelayedCallsTo is not a function” (...kalium/assets/js/main.min.js?ver=2.9.4)
also not all Portfolios will be show under “all” and other categories. it is incomplete.
Hi YelloWeb,
Are you talking about any of our live demos please? That problem happened because of Slider Revolution 6.2.1 and RS plugin released version 6.2.2 today that addresses this problem.
We have updated the plugin in our servers so our clients can update to the latest version too.
Kind regards,
—Ylli
what should we update? the theme? in our backend we read the theme-version 2.9.4
we have update the Sliders. But we did not use these sliders so can we deactived it?
also we have a licenskey in our backend but i can’t submit a support-ticket with this.
Hi YelloWeb,
I can see that you haven’t purchased Kalium with this username “YelloWeb” because “Purchased” or “Supported” badge is missing next to your username.
Please read this article: Portfolio doesn’t load all the projects, and I think that this will solve your problem.
P.S: Next time please make sure that you contact our support with the account that you have purchased the theme and also have a valid support period.
Thanks for your understanding.
Kind regards,
—Ylli
yes, i don’t have purchase this theme. iam helped the website-owner. the website-owner had build this page with a annother developer. but this developer is not communicate with us. so we have only the Licenzcode in the Backend.
so we can’t start a ticket because we havn’t buy the theme. the developer had buy the theme. but we did not get the Lizenz-purchased-code. can i send you a mail?
Hi YelloWeb,
Please try the fix in the article that I send you on my previous reply.
As for the support, you can open tickets in the support system as long as you have a support pack active. You can log-in with the account that the theme was purchased or with purchase code (How to find “Purchase code”). Thanks!
Kind regards,
—Ylli
We don’t have both: “You can log-in with the account that the theme was purchased or with purchase code” because the developer will not communicate with us.
Hi YelloWeb,
Sorry, you must have one of them so you can contact the support.
Thanks!
Best regards,
—Ylli
Now we have the code. i will submit a ticket and then i get the following message: “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
iam very angry about this. so many time we have to do this and now this message.
Hi there,
That’s because for that license the free support (6 months) has expired and you cannot submit a ticket.
Anyway, to fix this issue please follow this article in theme documentation.
Kind Regards,
Art from Laborator
The problem is not to call support for additional options, but to fix bugs.
I have already solved the above problem myself by adapting JS.
Now your “Team Member” element is not working. The description that can be filled in, is not displayed online. It also does not appear in the code.
so i must buy a new license that this bug will be fixed?
Hi YelloWeb,
You must use the support area to be able to open tickets. Please apply this fix and if you still have any problem then you need to write a ticket because support is not handled from the theme comments section.
Thanks for your understanding!
Kind regards,
—Ylli
it does not work. and i can’t open a suport ticket because the system called that the licence is wrong!
Hi YelloWeb,
I’m pretty sure that you are doing something wrong because the fix works for all the users.
Can you please send us your site URL and Wordpress credentials on email? We need to investigate your problem and then get back to you with a possible solution.
To send us an email using this link and please write us your request again, because we receive a lot of emails on daily basis and we, unfortunately, can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also, email response time can be up to 7 business days.
Kind regards,
—Ylli
Hello, can I use elements like accordion and counter also in blogposts, or only in pages?
Thanks, this helped.
Happy to hear that
Have a nice day!
Regards,
Ylli
Hello Laborator.. Sorry, my support just expired. I brought this theme 6 times, because I really like it a lot. With the last one purchased, I have a problem updating it. It does not allow me to make updates for the theme. Is that a general problem you have right now? Thanks…
Hi mariehavgaard,
This is not an issue our users are reporting these days, can you please be more specific why you cannot update the theme and if possible include a screenshot from the problem.
Kind Regards,
Art from Laborator
Hi, I have a problem with the sidebar, how can I make it appear above the image in the header and not below? thank you
Look this image: https://ibb.co/VpnGRRv
Hi miraide,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
I want to use your theme on this site. https://mystilhome.com/ Is your theme speed good? Are blog titles h1? Thank you.
Hi there,
The theme has been compressed and set up with the latest web standards so it is a lightweight and fast theme, site speed can also be tested online.
And regarding the blog titles, they are all h1 as this is a SEO compatible theme.
Kind Regards,
Art from Laborator
Hi speed044,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Hello and congrats,
Used theme in prev projects. Now may use it again in new site
Q: is there a way (except child theme) to add social icons in right menu/header area? (where now only search icon can be added AFAIK)
Thanks
Hi tasoskouk,
We are in the testing stage of our header builder which will allow you to add any element on the left, right, top or bottom fo the menu so be patient for a little while and we will release the new big update with lots of features. I can’t give you a date for the update but hopefully the next week we will release it.
Kind Regards,
Art from Laborator
Gr8. Thxxx
Hello,
The latest version of slide revolution does not work on mobile.
in the link the photo of the error: https://ibb.co/HGG36dy
thank you
Hi there,
We have tested the latest version of Slider Revolution with the theme and it works perfectly in our demos with version 2.9.4, which version of the theme and slider are you using?
Kind Regards,
Art from Laborator
I using Kalium – Child Theme, latest updated version 2.9.4 i try to update the version of Slider Revolution 6.1.8 and it gives the problem only on mobile.
Hi albertopiazza,
Slider Revolution plugin released a new version yesterday (6.2.1) and we just updated it in our server so now you can freely update it in your Wordpress updates section
Kind regards,
—Ylli
Yes, now it works properly.
Nice, Revolution Slider fixed this issue and I’m happy to hear that
Kind regards,
—Ylli
Hi I have 2 issues, how can I resolve them ? 1. On ipad I can’t scroll to footer. It just go back to the last row of content when I scroll max. down. 2. On shop category/shop page I’ve loaded your demo content, and there is a problem that the text isn’t changing proportionaly. When the window is a bit smaller and the names of the product are longer it overlays on the price and add to cart button. I look at your bookstore demo and it’s not happening there.
Hi bosal,
1— Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Kalium, you can read the changelog here Kalium release notes.
2— Make sure that you have installed all the required theme plugins, for more info please read this article Kalium required plugins.
3— Make sure that you have installed Advanced Custom Fields PRO plugin too and have deleted Advanced Custom Fields free plugins. Read this article Advanced Custom Fields 5.x .
4— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://youtu.be/sUI-XUD6WUYP.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
2— Can you please send us the URL of that page and also send us a video of the problem so we can check it? Thanks!
Kind regards,
—Ylli
Hello team,
My name is Hassan I’m the Manager of Kainelabs.
First of all congratulations on this great theme, you did a very very good job !
We found your theme very interesting in a way that could have an extra asset where we make our community and forums and user profiles plugin “Youzer” with this will open your theme to whole new audiences that are looking to build social networks, communities and users profiles.
We already worked with many big themes in the market and the result was amazing, themes like “Enfold”, “Kleo”, “Bimber”, “Olympus”, “Aardvark”, “OneCommunity” and many more.
Here’s our plugin :
https://codecanyon.net/item/youzer-new-wordpress-user-profiles-era/19716647Many users when they bought our plugin they asked us to recommend a theme for them that’s why we decided to create a list of recommended themes and the clean themes like yours are the best ones to be used with youzer !
We are ready to work on any compatibility issue by our selves, we can give you the latest version from our plugin to test it from your side or you can send us a version from your theme so we can test it from our side or in case you have any other solution we are open for it ^^
Thank you for your time & I’ll be waiting for your kind reply.
Best Regards,
Hassan.
Hi Hassan,
You have contacted us in our email too and we have already replied to that email
Have a nice day!
Kind regards,
—Ylli
Hey there, I had a problem with the menu on mobile and WPML switcher language. The menu has “visibility: hidden and visibile” but the language switcher still worked when the menu was closed. So I added also display: none and block and I fixed the issue.
I hope that helps Cheers Pasquale – TEAM99
Hi Pasquale,
Thank you for sharing this with us, maybe someone from the users who have the same issue will find this helpful.
Have a great week!
Kind Regards,
Art from Laborator
Hell, Loving this theme so far but my one issue is that my portfolio pages do not load. It will say “Page not found”. I have to have this site ready by Monday and cannot figure out why this is happening.
Hi Lcon2244,
I can see that you have created a ticket in our support system too. We will reply to your ticket very soon.
Thanks!
Kind regards,
—Ylli
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