Hello,

Are you talking about the Theme Pre-Built/Pre-Given Custom Post Types listed below:

Portfolio
Event
Member
FAQ

If yes then please contact us via our support system with your site WP-Admin Login details so we will check it for you.

And if you have made your own Custom Post Type and it is not working for you then this is not the Theme issue but the Customization work and for that, you can contact our Customization team for paid Customization services or hire any developer.

Best Regards.

Hello,

I have just tested your site on Desktop and it is working perfectly fine at my end on Desktop version as showing in this screenshot: https://postimg.cc/ykDp70s6

And for Mobile version, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache of mobile.

@media (max-width: 767px){
#header .logo {
    display: none !important;
}
#header.logo-overlay-header .overlay-logo {
    display: inline-block !important;
}
}

Best Regards.

Hi, thanks for you help and it worked for mobile view issue. But once I activate the Sticky header with logo, Porto Logo still coming Could you tell why its happening? And logo is not properly aligned when I replace it with own logo

Hello,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (min-width: 992px){
#header.logo-overlay-header.sticky-header .overlay-logo {
    opacity: 1 !important;
    top: -25px !important;
}
#header.sticky-header .logo .sticky-logo {
    display: none !important;
}
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/09/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Hello,

This is because you are using old version of the translation files, please delete those translations and start from scratch by following the video given below, I am sure you will not finds this issue anymore and in new files, you can translate it in singular and plural as well as showing in this screenshot: https://postimg.cc/MfxVM2jm

https://www.youtube.com/watch?v=z_X4mELtYDM&t=28s

Otherwise, please contact us via our support system with your site WP-Admin Login details so we will check and solve it for you.

Best Regards.

Hello,

The latest WP Bakery and Revolution Slider is already included in our last update of the Theme, and Regarding Ultimate Addon for Visual Composer, we have removed it from the Theme since last two+ years and we are not supporting it anymore, so if you want the latest plugin you can download it from here always:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And regarding integrating all the addons: This is not possible for now, but I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

thanks for the feedback, but the WP Bakery is not updated by your update

Hello,

Its updated and working fine at my end, You can download and update the latest version from above given article or contact us via our support system with your site WP Admin Login details so we will update it for you.

Best Regards.

Hello,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#header .searchform {
    border-radius: 0 !important;
}

Best Regards.

Hello,

All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).

So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new

There is no unlimited usage license.

Best Regards. Have a Great Day

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Hello,

First of all, thanks for showing your interest in Porto WordPress.

Yes, you can easily create the same layout using Porto WordPress Theme. Please check our all Pre-Built Demo’s here:

https://www.portotheme.com/wordpress/porto_landing/

Best Regards.

Hello,

This is because you have added wrong Custom CSS, Please remove that Custom CSS and copy and paste the below give one under Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache: https://postimg.cc/QFfVHkxP

#mini-cart .minicart-icon:before {
    font-family: "Font Awesome 5 Free" !important;
    font-weight: 900;
}

https://postimg.cc/MX4k599x

And other Icons issue is because of the cache, Please first purge all sorts of server cache and then deactivate it till you are in the development process and then remove the site cache and deactivate all the cache plugins from your site and finally check your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/07/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

You can simply Install the Theme on Localhost as well from Appearance >> Themes and Click on Add new and Upload and Install the Theme from there, It will work for you.

Best Regards.

Hello,

1. Please read this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

2. You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Best Regards.

Hello,

For changing the color of the Mini Cart, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color code in the given Code as per your requirements.

#mini-cart .minicart-icon {
    border: 2px solid #fbff00 !important;
}

For changing the color of the Search border, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color code in the given Code as per your requirements.

#header .searchform {
    border: 1px solid Gold !important;
}

And if it is not working for you then it must be the cache issue, please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Best Regards.

Hello,

First of all, thanks for showing your interest in Porto WordPress.

1. Porto WordPress is Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins, and Dokan MultiVendor plugin is also included in the Theme Package as well.

Sorry to say that but we have not tested YITH STRIPE CONNECT FOR WOOCOMMERCE plugin with the Theme so we are unable to suggest you on this, If you want you can try this at your own risk, and you will find all the third party compatible plugins list with the Theme confirmed from our end here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

2. You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. ​ Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.

Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.

Best Regards.

Hello,

First of all, please read this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

And the image is coming from ROW background as showing in this screenshot: https://postimg.cc/ZBYhTPgb

So, you have to edit the ROW and then change the image from ROW setting Background as per your requirements.

And the Image Dimension you have to use is 1710×525

Best Regards.

Hello again i have tried to edit the row but there is nothing inside, https://prnt.sc/rbtii4 can you check and help me find this picture, i am in the shop page but there is nothing to edit… thanks

Hello,

Please watch this video completely and carefully, this is not in Shop Page but in Blocks: https://www.youtube.com/watch?v=GnL0D15rGsc&feature=youtu.be

If still not able to achieve it then please contact us via our support system with your site WP-Admin Login details so we will check it for you.

Best Regards.

Hello,

Just tested your site on GTMatrix and its quite Good in speed here is the result:

https://gtmetrix.com/reports/www.candleart.es/NZgBYJjt

The Speed of the site depends on the Images that have not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well our Theme has no influence on the site speed infact Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed

Best Regards.

Hello,

The demo images not included in theme package due to copyright reasons. You can use a few of them by saving the image manually, But I suggest you to try to always use your own images, it’s a better choice.

Best Regards.

Hello,

This is because you are using an old version of the Theme or plugin, Please update your Theme and Plugins and check back your site after removing the server, site and browser cache, I am sure your issue will solve.

Changelog:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

How to update the Theme:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/10/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.