23210 comments found.
This code was already used in qbay.store
i need delete qbay
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello I send you an Inbox, can you check it please, thanks!
Hello,
Sorry but we do not finds any Inbox, Can you please send your query via our support system or via our email newsmartwave@gmail.com
Best Regards.
Ok, I just sent it to your email newsmartwave@gmail.com, Thanks friends!
Hello,
Please also share your this comment link or screenshot in your email as well so that we will find it easy to find your email.
Best Regards.
I sent the capture of this conversation to your email, thanks
Hello,
We have replied your email, please check your email now.
Regards, PT-Support2
Hey guys has there been any issues with the woocommerce square payment gateway plugin. we are hagin all sorts of issues with checkouts and coupons with Version 1 and Version 2 of the checkout pages. Version 1 , works but the format is terrible.any assistance will be appreciated.
What is happening is anytime the customer uses a coupon , Version 2 of the checkout, the three column, the payment options grey right out, like there should be another item to fulfill to make it selectable, but it never does.
When you switch to Version 1, single column, the formatting of the payment section, where you enter in the info, is not displaying correctly.
ive use both :
https://codecanyon.net/item/woocommerce-square-up-payment-gateway/19692778and this
https://woocommerce.com/products/square/with both the exact same outcome.
Thanks
Hello,
Sorry to say that but we have not tested those plugins with the Theme yet so we are unable to suggest you on it, Please contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you if you are facing the issue with those plugins.
OR
If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Hi, I’m building my new webshop on a development envoirment. Can I move the license over to the domain for production or will it not work if I register it on the dev site first? If so, can I use a subdomain for the production site to use that as a dev site, will it work then?
Hello,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Hi, I am your customer for a few years now, very happy, thanks! I wanted to ask if there’s a way to display modal box in all pages without adding the modal box in each page? I want it to be in all pages.
Hello,
Yes, you can simply copy and paste the Modal Box Shortcode from your Home Page to Porto >> Theme Options >> General >> HTML Block as showing in this screenshot: https://postimg.cc/sBgCXMH1
Here is the Code:
[vc_row][vc_column el_class="newsletter-notification-form"][porto_modal modal_onload_timeout="4" overlay_bg_color="#ffffff" overlay_bg_opacity="50" modal_title="Popup" modal_size="block" el_class="newsletter-popup-form text-center" header_text_color=""] <img class="alignnone size-full wp-image-937" src="//sw-themes.com/porto_dummy/wp-content/uploads/images/logo_black.png" alt="" width="111" height="54" /> <h2>BE THE FIRST TO KNOW</h2> <span class="text-form">Subscribe to the Porto eCommerce newsletter to receive timely updates from your favorite products.</span> [contact-form-7 id="1646" title="Newsletter Popup Form"][/porto_modal][/vc_column][/vc_row]
Best Regards.
Hi, I need you to reset my Purchase Code. The demo site I activate it on doesn’t exist anymore, so I can’t deactivate it myself. Thank you.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thank you!
Now another thing.
I installed a subscription modal box from the Porto Studio, but I need to make some CSS changes on it. I can’t find the source. I’ve done some work on the Custom CSS section of the theme’s settings but without the !important rule nothing seems to work.
I feel like I’m forcing my way in and there should be an easier way. Can you please point me in the right direction?
Thank you.
Thank you!
Now another thing.
I installed a subscription modal box from the Porto Studio, but I need to make some corrections on it. A few elements are out place and not as in your demo.
I can’t find the source. I’ve done some work on the Custom CSS section of the theme’s settings, but without the !important rule nothing seems to work.
I feel like I’m forcing my way in but there might be an easier way. Can you please point me in the right direction?
Thank you.
Hello, @pekavar,
If you Import it using Porto Studio then please check at the same page Custom CSS section if it applies using Custom CSS then you will find it under Custom CSS section and you can change it from there otherwise, you can check the elements setting or you can change it using Custom CSS !important.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/11/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello. Is there an option to show long product names in two colums? Our product names are a bit long and does not shown full name on shop page. Also product category pages does not show full name. https://ibb.co/61VNX9D
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Best Regards.
Hello Team, The problem regarding Shop 6 in importation wasn’t solved as you said it was done in this update. I’m so disapointed. after 3 weeks waiting for the update this wasn’t solved…
Hello,
Shop 6 issue has already been solved with our last update, I have already tested it on my test site, Please check again and please keep in mind that for new Demo content you have to Import the Demo again.
My Test site:
http://hubdatasolutions.com/pearl/porto/shop6/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I will try the installation of wordpress again and see if the problème will be resolved. I’m aware of the fact that the support period ended, my request wasn’t support, only to informe you that something is not working with the theme and if it is reolved.
Hello,
Yes it is already resolved.
Best Regards.
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
</blochttps://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problemkquote>, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension because your 6 months of support period is expired from 26/07/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks it worked out !
How can I embed a YouTube video into the product gallery on a single OR variable(!) product page? What plugin do I need to install which is compatible with the theme? I saw some comments about this but they are already over 2 years old. Thanks.
Hello,
Sorry to say that but by default this is not possible using Theme Options and we do not tested any of the third party plugin officially for this with the Theme so we are unable to suggest you on this, you can google it and you will find hundreds of plugins for this and try with best ones which will work for you.
Best Regards.
I tried some plugins but since you changed the code a lot for product pages these plugins all break. You should really fix this! You claim this to be the #1 woocommerce theme….
Hello,
I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
I don’t see why it will make your theme heavier when you just follow some guidlines of woocommerce so plugins are compatible. Apart from that as I said, if you really want to call yourself the #1 then this is a must-have feature, or have you ever seen an online shop without product videos?
Hello,
Many of the Theme and also WooCommerce by default do not have this feature and there are thousands of sites which also does not have this functionality,
Please do not panic, As I told you this is not core feature of the Theme and WooCommerce, and this requires Customization for now.
Thanks for your understanding.
WooCommerce has an official plugin for it but your theme also breaks that one. No panic here, but note that it has not to be a core feature of Porto nor it should require any customization. Please read the guidlines of wordpress/woocommerce and stay in line with them! That’s all you have to do, not that difficult…
Hello,
WooCommerce has hundreds of extensions and there are thousands of WordPress plugins and this is not possible to compaitable the Theme with all the WooCommerce extensions and WordPress plugins, Is it make sense now?
Porto WordPress is fully compaitable with latest WooCommerce and the functionality you want is not the Core Theme Funtionality and this requires Customization.
That’s all..
Best Regards.
Hi, i want set size for single product, but in Woocommerce >> Settings >> Products >> Display >> Image Size. ” i dont see the display label “
Hello,
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing%C2%A0
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high%C2%A0
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
Best Regards.
is it possible to move the facebook and whatsapp buttons from the bottom of the sidebar on shop theme 10 to the top of the sidebar ?
Hello,
No, sorry to say that but this is the default position of the social Links in Pre-Built header, If you want to change the Position then create your own header using Header Builder, Please read the below-given doc:
https://www.portotheme.com/wordpress/porto/documentation/header-builder/
Best Regards.
Then is it possible to create a header based on the pre-built one ?
Hello,
No, not with pre-built but you can use pre-set header from header builder and change anything in it as per your requirements: https://postimg.cc/XZzSpnDT
Best Regards.
Hi, This $59 Regular License is for single site or can I use on multiple sites on same host?
Hello,
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Best Regards.
Have a Great Day 
Thank you I will do multi-site installation after purchasing.
Most Welcome!!!
Hi,
How can i edit pages using elementor page builder? I would like to edit the home page and single product page.
Hello,
As you know that we have recently added the compaitability of the Elementor plugin with the Theme, So there is no pre-built Demo with Elementor plugin for now, All the Pre-Built Demo’s are made using WP Bakery plugin, So you can only Customize the Pre-Built Demo’s using WP Bakery plugin and if you want to use Elementor plugin then you have to start from Scratch.
But for your information, we are working on the upcoming Demo’s version, which you will find with the upcoming updates of the Theme and which will we built using Elementor plugins.
Best Regards.
Hello, I created my product and added the variations. I have selected the default variation, but in the front end there is always no default value? I wish that when I open the product it was positioned on the default value. Thank you.
Hello,
Please make sure that you have selected the default variations from backend as showing in this screenshot: https://ibb.co/nQjWhLF
If no then please select and check back after removing the browser cache and if yes then please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hi, I want to use this theme on a new website, as the old domain doesn’t exist anymore, but my license is tied to the old domain. Is there a way to switch it to the new domain?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Awesome thank you!
Most Welcome!!!
Hoe do I make the phone number in the header clickable? I’ve tried to add a ahref tag in the header builder, but (maybe I’m doing something wrong), I doesn’t make it clickable.
[porto_info_box icon_type="custom" icon_img="1866" img_width="30" icon_border_radius="0" title="BEL ONS DIRECT" subtitle="<a href="tel:1234567890">123 - 4567890</a>" title_font_style="600" subtitle_font_style="700" title_font_size="11" title_font_line_height="11" title_font_color="#1d1e20" subtitle_font_size="18" subtitle_font_line_height="18" subtitle_font_color="#ffffff" el_class="text-left"][/porto_info_box]
Hello,
That is basically set using shortcode of element and you have to change it in element, you can not directly change it in the shortcode, I have created a video for you, Please watch and follow the instructions showing in this video: https://jmp.sh/iV2FuJ7
Best Regards.
Thanks! This was the solution. Works perfect
I’ve added the custom css to be able to change the mini cart icon, however when adding to the field mini cart icon this… porto-icon-bag-1 it has not changed the minicart icon on the front end. Can you advise what should be put in this field to make the change?
Hello,
The custom minicart icon feature may not work with fontawesome icons, but work well with Porto icons. This issue will be fixed in next version.
Best Regards.
I have added porto-icon-cart to theme options > header > mini cart icon and it still has not changed from the default cart icon, can you advise?
Hello,
It is working perfectly fine at my end on my test site you can check it here:
http://hubdatasolutions.com/pearl/porto/shop2/
You will find all the Icons here:
https://www.portotheme.com/wordpress/porto/shortcodes/icons/
You have to remove the Custom Code from Porto >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://postimg.cc/t7H30HJg
then your Custom Icon will work.
If still, you are unable to do it then please contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
Some changes to the customize product layout could not be saved. When I insert additional css code the changes are not saved.
Hello,
That must be the cache issue at your end nothing else, Please read and follow the instructions written in the below given article, Hope it will solve your issue and if not then please contact us via our support system with your site WP Admin Login details and the screenshot of the issue so that we will check it for you.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Best Regards.
Hello, I’m using breadcrumbs on my site. I use Polylang for mulilanguage. I am trying to to translate the term “Home” to my own language using Polylang “String translations” but translation does not appear on my site. Could you let me know how to translate breadcrumbs term “Home” to different languages? Thank you.
Hello,
Please read and follow the instructions written in the below-given article and thread and try to contact Polylang Support as this is a plugin issue, not the Theme issue, You can easily translate the Home breadcrumb using Theme po and mo files: https://postimg.cc/c6WY5NG7
https://polylang.pro/doc/strings-translation/
https://wordpress.org/support/topic/breadcrumb-translation-2/
Best Regards.
