Hello,

Many of the Theme and also WooCommerce by default do not have this feature and there are thousands of sites which also does not have this functionality,

Please do not panic, As I told you this is not core feature of the Theme and WooCommerce, and this requires Customization for now.

Thanks for your understanding.

WooCommerce has an official plugin for it but your theme also breaks that one. No panic here, but note that it has not to be a core feature of Porto nor it should require any customization. Please read the guidlines of wordpress/woocommerce and stay in line with them! That’s all you have to do, not that difficult…

Hello,

WooCommerce has hundreds of extensions and there are thousands of WordPress plugins and this is not possible to compaitable the Theme with all the WooCommerce extensions and WordPress plugins, Is it make sense now?

Porto WordPress is fully compaitable with latest WooCommerce and the functionality you want is not the Core Theme Funtionality and this requires Customization.

That’s all..

Best Regards.

Hello,

The Images settings of the products are coming from WooCommerce, Please read the below-given articles:

https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing%C2%A0

https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high%C2%A0

This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.

And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.

Best Regards.

Hello,

No, sorry to say that but this is the default position of the social Links in Pre-Built header, If you want to change the Position then create your own header using Header Builder, Please read the below-given doc:

https://www.portotheme.com/wordpress/porto/documentation/header-builder/

Best Regards.

Then is it possible to create a header based on the pre-built one ?

Hello,

No, not with pre-built but you can use pre-set header from header builder and change anything in it as per your requirements: https://postimg.cc/XZzSpnDT

Best Regards.

Hello,

All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).

So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new

There is no unlimited usage license.

Best Regards. Have a Great Day

Thank you I will do multi-site installation after purchasing.

Most Welcome!!!

Hello,

As you know that we have recently added the compaitability of the Elementor plugin with the Theme, So there is no pre-built Demo with Elementor plugin for now, All the Pre-Built Demo’s are made using WP Bakery plugin, So you can only Customize the Pre-Built Demo’s using WP Bakery plugin and if you want to use Elementor plugin then you have to start from Scratch.

But for your information, we are working on the upcoming Demo’s version, which you will find with the upcoming updates of the Theme and which will we built using Elementor plugins.

Best Regards.

Hello,

Please make sure that you have selected the default variations from backend as showing in this screenshot: https://ibb.co/nQjWhLF

If no then please select and check back after removing the browser cache and if yes then please contact us via our support system with your site WP Admin Login details so we will check it for you.

Best Regards.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Awesome thank you!

Most Welcome!!!

Hello,

That is basically set using shortcode of element and you have to change it in element, you can not directly change it in the shortcode, I have created a video for you, Please watch and follow the instructions showing in this video: https://jmp.sh/iV2FuJ7

Best Regards.

Thanks! This was the solution. Works perfect

Hello,

The custom minicart icon feature may not work with fontawesome icons, but work well with Porto icons. This issue will be fixed in next version.

Best Regards.

I have added porto-icon-cart to theme options > header > mini cart icon and it still has not changed from the default cart icon, can you advise?

Hello,

It is working perfectly fine at my end on my test site you can check it here:

http://hubdatasolutions.com/pearl/porto/shop2/

You will find all the Icons here:

https://www.portotheme.com/wordpress/porto/shortcodes/icons/

You have to remove the Custom Code from Porto >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://postimg.cc/t7H30HJg
then your Custom Icon will work.

If still, you are unable to do it then please contact us via our support system with your site WP-Admin Login details so we will check it for you.

Best Regards.

Hello,

That must be the cache issue at your end nothing else, Please read and follow the instructions written in the below given article, Hope it will solve your issue and if not then please contact us via our support system with your site WP Admin Login details and the screenshot of the issue so that we will check it for you.

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Best Regards.

Hello,

Please read and follow the instructions written in the below-given article and thread and try to contact Polylang Support as this is a plugin issue, not the Theme issue, You can easily translate the Home breadcrumb using Theme po and mo files: https://postimg.cc/c6WY5NG7

https://polylang.pro/doc/strings-translation/

https://wordpress.org/support/topic/breadcrumb-translation-2/

Best Regards.

Hello,

Are you talking about the Theme Pre-Built/Pre-Given Custom Post Types listed below:

Portfolio
Event
Member
FAQ

If yes then please contact us via our support system with your site WP-Admin Login details so we will check it for you.

And if you have made your own Custom Post Type and it is not working for you then this is not the Theme issue but the Customization work and for that, you can contact our Customization team for paid Customization services or hire any developer.

Best Regards.

Hello,

I have just tested your site on Desktop and it is working perfectly fine at my end on Desktop version as showing in this screenshot: https://postimg.cc/ykDp70s6

And for Mobile version, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache of mobile.

@media (max-width: 767px){
#header .logo {
    display: none !important;
}
#header.logo-overlay-header .overlay-logo {
    display: inline-block !important;
}
}

Best Regards.

Hi, thanks for you help and it worked for mobile view issue. But once I activate the Sticky header with logo, Porto Logo still coming Could you tell why its happening? And logo is not properly aligned when I replace it with own logo

Hello,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (min-width: 992px){
#header.logo-overlay-header.sticky-header .overlay-logo {
    opacity: 1 !important;
    top: -25px !important;
}
#header.sticky-header .logo .sticky-logo {
    display: none !important;
}
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/09/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Hello,

This is because you are using old version of the translation files, please delete those translations and start from scratch by following the video given below, I am sure you will not finds this issue anymore and in new files, you can translate it in singular and plural as well as showing in this screenshot: https://postimg.cc/MfxVM2jm

https://www.youtube.com/watch?v=z_X4mELtYDM&t=28s

Otherwise, please contact us via our support system with your site WP-Admin Login details so we will check and solve it for you.

Best Regards.

Hello,

The latest WP Bakery and Revolution Slider is already included in our last update of the Theme, and Regarding Ultimate Addon for Visual Composer, we have removed it from the Theme since last two+ years and we are not supporting it anymore, so if you want the latest plugin you can download it from here always:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And regarding integrating all the addons: This is not possible for now, but I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

thanks for the feedback, but the WP Bakery is not updated by your update

Hello,

Its updated and working fine at my end, You can download and update the latest version from above given article or contact us via our support system with your site WP Admin Login details so we will update it for you.

Best Regards.

Hello,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#header .searchform {
    border-radius: 0 !important;
}

Best Regards.

Hello,

All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).

So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new

There is no unlimited usage license.

Best Regards. Have a Great Day

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.