39312 comments found.
Hi there! I need help! I accidentally bought the license but I don’t need it. I didn’t know my website already had the license in it. Can I please get a refund? I can show proof that my website already has a license. Thank you! — Karim
Hi
We would request you please create a ticket for the same.
You can create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi! Ive always noticed when going to my site built with avada, the footer area always shows up first, on top, then the rest of the page renders including the slider after about 2-3 seconds. Is there a way to prevent this? Ive noticed it with a few demos and sites built on various hosting services as well,
Hi
Can you please try using the snippet here. Please add this by going to WordPress admin panel dashboard → Avada → Theme Options → Custom CSS
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
The BOTTLES page does not show up on ipad or iphone. I have “responsive” turned OFF because I want the site to remain constant across all devices.
How can I get the BOTTLES page to show up on ipad or other mobile devices?
Hi
I am not quite sure what you do mean by the bottle page. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Sorry. You have a BEER theme with a “bottles” page.
I see in these comments you help many people, but you can’t help me? Great.
Hello There
We provide assistance on presale queries here only, for the technical issues it is important that you get in touch with our support team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hey, Ammar… seems you are providing a great deal of “support” to people who have PURCHASED the theme.. right here in the comments section. I see many in the last 10 hours alone. But, yeah, thanks for nothing.
Hello @derbtek
My apologies, as I said that depends on the type of query it is so, we are not sure about your query here, the Beers page comes up all fine and good on the iPad, please make sure that on your end you do not have it disabled from the Fusion Builder Visibility System, if not we will need to take a look at your site please to provide better and precise support.
Thanks
-Ammar
For the “Person” element builder, when I attempt to change an existing picture or add a new picture that is 291×300 or larger, the picture is resized to 150×150. I cannot figure out why, as my existing pictures are 291×300. Why is this happening?
Hi
When adding/selecting an image from media can you please ensure that the image is selected to have a full size, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Yes, the image selected is 291×300. However, it re-adjusts to thumbnail size 150×150 within the element editor. I’ve tried with several different images that are all larger than 150×150.
Hello There
We will gladly look into this issue for you, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Ammar, I purchased 6 months of additional support this morning. However, I still cannot submit a ticket on the avada support website as it says my support period has expired. What’s the next step?
Hello There
I can assure you that you have an active support, please sign out and sign back into your support account and try opening a support ticket again once.
Thanks
-Ammar
Fusion Slider is gone after update. Anyone else faces similar problem?
Hi
Please ensure you have applied the latest patch by going to WordPress admin panel dashboard → Avada → Theme Options → Fusion Patcher
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi
I am afraid that is currently not possible with the given theme options. Doing this would need customisations
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Is it possible to put an embed code (for Upto Calendar) inside a tab element? I added the code in the content field of a tab but it just gets stripped out. I also used the code element in the tab but the same thing happens. What am I missing? Thanks!
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
It seems the theme isn’t Gutenberg optimized as stated. It forces the classic editor… why?
Hi
The theme can not make use of the Gutenberg and Fusion builder together. We make use of standards practices mentioned in the WP codex to make use of the Fusion builder. Also, if any post type is not using the fusion builder, it can make use of the gutenberg editor
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi! I’m planning to buy the package. But I was wondering if it’s possible to add subpage tabs on the menu in all templates. Thanks in advance.
Hi
I am afraid I don’t quite follow your example. Can you please check our university demo’s dropdown menu, https://avada.theme-fusion.com/university/ (please check the courses section). We do have mega menu feature that provides quite some options. Relevant documentation ⇒ https://theme-fusion.com/documentation/avada/header/using-the-mega-menu/
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
That’s a great feature, but it’s not what I was looking for.
I’d like to use Avada Crypto (https://avada.theme-fusion.com/cryptocurrency/) but it doesn’t have any subpage at the menu like the one on the demo page (https://demo.theme-fusion.com). Is it possible to have?
Thanks
Hi
Yes, we can certainly have subpages for it. This can be done in every demo
Thank you, Shaminder
Perfect!
Thanks
Hi! One more thing: is it possible to have a search box on the menu on Avada Crytpo?
Hello There
You will have to change the header layout for that, however it is definitely possible to have search on any demo in Avada using the right header layout.
Thanks
-Ammar
What happened to page top and bottom margin options in each page option dialog box at the bottom? Now there is only width and background
Hello @ipraveen
The option is still there for sure however its not the margin but padding istead, please make sure you are looking into the right tab as can be seen in this screenshot => https://share.getcloudapp.com/rRu6kPer
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thank you for the quick response. I did not realise it moved
Hello @Ipraveen
You’re most welcome.
What is the best way to create a landing page through Arvada and fusion builder?
Hi
I am afraid that is a very broad query. Every user will have their own preference of a layout type and what elements they wish to use.
You can refer our demos and import pages to see their layout/structure. https://avada.theme-fusion.com/demos/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi I want to know if each authorization of Avada is bound to a domain? Or each Avada authorization can only be used for one domain, and can be used after changing the domain in the future?
Hello @Tyrese_J
The authorization is not bound to a domain but a single URL, that URL can change anytime, the only condition being that only 1 domain (URL) is using 1 unique license at a time, If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hello,
The featured images for related items at the portfolio items are not showing completely anymore on a site of a client of mine. Only the top of the images are displayed. How to solve this? Example: https://www.idsoftwarespecialists.nl/portfolio-items/ontwikkeling-en-onderhoud-applicatie-shell/
Thanks in advance!
Ferdi
Hello @innovata
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Literally all our images are blurry.
Hello @wesolveict
Please read this article on how you can fix this => https://bit.ly/32PVQ40 If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Not working
Hello @wesolveict
In that case please open a support ticket and our team will get back to you as soon as possible.
Thanks
-Ammar
I have installed the Charity demo. Can’t work out how to make the home page header background white so that it matches the sticky? So the effect when the home page loads should be exactly as when user scrolls down the page (ie. the same as the sticky). Thanks.
Hi
We do see you have valid support. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I’m using the portfolio function (travel demo) to show RV inventory. I’d like to have the image titles show either over the image itself, or on the rollover overlay (besides the icons). I’ve enabled Theme Options > Extras > Image Rollover Title, but no titles show up, not even the shorter ones. Is there some other way, either via CSS or editing the functions.php file?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello, I really like this theme and would like to purchase it, although I have never used your builder before. I am looking for a demo for a blog / magazine that deals with news, but among the many proposals I have not found a specific demo. I wonder if in a future update you plan to make a demo for a magazine, this would really help me!
Hi
Our demo is simply meant to display prowess of the theme. We can make use of the content interchangeably(with some changing in the styling) or change its content as needed. We will be adding more demos in the near future, however we do not have a fixed timeline for this
We look forward for you to be a part of the fastest growing theme community 
Thank you, Shaminder
Hello, there are many of us posting in the community forum about the Fusion Slider Bug – Home Page Slider Broken after the most recent patches were applied. I have multiple websites using Avada that have broken home page sliders now. I need to buy 3 more licences for new websites but first, I must be assured that you’re all working on this bug fix. No one is replying in the forums from Avada support. Please help!
To clarify, I’m using the Layer Slider on all my website’s home pages. After the latest patches, the “slider” setting on the home page keeps getting reset to “none”, and the sliders disappear.
Hi
Our team is checking for the issue at end. We will make the necessary check and if the issue is prevalent in various setups then we will be adding necessary fix
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I’m not willing to pay for purchased support just to open a ticket that is already a very known bug that many of us are discussing in the forums. I just want to be assured that it’s being worked on before I purchase 3 more theme licenses this week. Thanks
Hello @deliverysuccessthemes.
I am going to send you an email on the registered email address, please send me the site details where we can check this further.
Thanks
-Ammar
Per your replies in the forums that you’ve found the issue and fixed it: Hello Ammar, it is urgent that the fix be released immediately and not held off until the 6.2.2 update. Please confirm it will be released today! Thanks
Hi
We will certainly not delay in releasing the fix. You can reply back to the email sent to you and we would help you with the fix
We look forward to helping you!
Thank you, Shaminder
Shaminder, I don’t need “help” with the fix inside my many websites. I need the correct fusion patch fix that should be available to all licensed themes. Then I can CLICK the update button for the fusion patch and it will be fixed. When is this going to be released into our installed themes?
Hello @deliverysuccessthemes
We are looking to release a patch for this soon.
Thanks
-Ammar
Hello,
On my site, the Avada license key is installed correctly. But when I update the Avada theme, I get the following message: “No update archive available.”.
It was not me who bought the theme on Themeforest so I cannot download the theme file and upload it via FTP.
Can you help me please ?
Thank you in advance.
Hello @AlexisFontana
We are only allowed to provide support to verified buyers. Right now your current account does not have the buyers badge. We can assist you with these questions, simply signup at our support center and then post up a new topic. A purchase verification is required to signup.
We suggest you to get in touch with the person who purchased Avada in this case and ask them about the details of the support and ThemeForest account please.
Thanks
-Ammar
Hi there, when I try and access your support area here: https://theme-fusion.com/login/?redirect_to=/support/account/&reauth=1 I get this error here on your site https://share.getcloudapp.com/GGuNroBv seems your site has an issue right now. Just letting you know. Can you let me know when resolved. Thanks
Hello @classof1984
We are aware of that and our team is working on this, the site will be up very soon, we thank you for your patience.
Thanks
-Ammar
Thank you
You’re most welcome
