19038 comments found.
Hello team I have a license but on a site that crashed. I want to use it on a new project but it tells me that the license is already in use. How do I use it now knowing that the other site is no longer accessible?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi,
this has nothing to with PHP version. You got this Javascript error because you forgot to set Google Maps API key under Theme options > Global > Advanced section which is required by Google or if you already set proper API key, one of your 3rd party plugins must overwrite BeTheme API key. More details about setting up this key, you can find on http://forum.muffingroup.com/betheme/discussion/17711/this-page-didn-t-load-google-maps-correctly-google-maps-api-key
Best regards,
Muffin Group team
What does this mean? “one of your 3rd party plugins must overwrite BeTheme API key” thank you
If you set api key for google maps and you are sure that key is proper, then one of the plugins you use and does not come with the theme, may overwritten this api key. For more details, please check the topic we sent you above.
Hi, I would like to deregister my BeTheme code as I am re-designing my site. Could you please help?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Is there an option where click/hover on an image and have a popup window with text?
Hey,
it is possible but with custom html only. For more details, please check this topic.
Best regards,
Muffin Group team
the muffingroup theme comes with PSD ???
Hey,
there is 18 PSD files with UI Kit and Layered homepage PSD-file included into package. However, we do provide psd files for specific demos on client request as well.
Best regards,
Muffin Group team
I want to put a portfolio slider in my single portfolio. Is there another way, not put it in one by one?
I have several websites setup with Betheme template. I have been using the following custom CSS codes to set sidebar background color and hide the border:
.widget-area:before { background: #fff; } .with_aside.aside_both .sidebar-1 .widget-area { border: 0 !important; } .with_aside.aside_both .sidebar-2 .widget-area { border: 0 !important; }
After upgrading template to version 21.5.7, custom CSS codes don’t work anymore. Please help.
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi, is Visual Composer plugin included in the theme ?
Hey,
it is WPBakery Builder now and yes, it is included 
Best regards,
Muffin Group team
hi , Please i would like to know if i can put up a logo and also write the name of the company in a text as well displayed on the header, in order wards what i mean is, can a logo and text be put together?
Hey,
we are sorry but we do not have such feature included yet.
Best regards,
Muffin Group team
Hi I’m having trouble editing the press demo template I don’t know how to make changes to the homepage The page is completely blank when I edit the tab I didn’t find anything to edit in the template settings or other sections Thanks for the help
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
I installed the web developer theme , but I can’t find the webdeveloepr slider in slider-revolution-demo folder !!
I got this message ” Slider with alias webdeveloper not found.”
Hi,
since BeTheme version 20, all sliders comes with pre-built websites what means that you can easily import them from BeTheme > Pre-built websites section. More details about this process, you can find in the documentation.
However, if you already imported pre-built website and don’t have slider, means you did not installed Slider Revolution plugin before the demo import (there is an information during the import process, which plugins have to be installed first). In such case, you have to go thru import process once again but this time import slider only.
Best regards,
Muffin Group team
Hello, how to do account icon in menu? See attached. Screenshot is from your site at https://themes.muffingroup.com/be/splash/ ..... here is screenshot: http://leteckaposta.cz/uploaded/295628250
Hi,
this icon is not a part of the theme. This is svg.
Best regards,
Muffin Group team
Yes, of course. How to add icon into the menu? Icon with account info.
You can add any icon you see on https://themes.muffingroup.com/be/theme/shortcodes/typography/#icons by using the html. For more details, please read this topic.
How can I get back a license I bought but since my customer didn’t pay me I don’t want to use it with him and I want it for another use?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
How can I contact the support team? I bought a Betheme and it didn’t upload the new versions
Hey,
you can contact with us private via contact form that is on the right side at https://themeforest.net/user/muffingroup#contact (make sure you are logged-in to your TF’s account) or via support forum.
Best regards,
Muffin Group team
Could you confirm WooCommece 4.0 compatibility? I know it was only released yesterday but its a major update so just wanted to see if you have tested with the beta’s/release candidates at all?
Hi,
yes, BeTheme is compatible with WooCommerce 4.0.
Best regards,
Muffin Group team
Hello,
I had this theme registered in a domain but that domain doesnt exist anymore and now i want to use it in another site and it doesnt work (Purchase code already used. Please deregister purchase code and remove theme folder),
can u help ?Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi,
Thank you very much for the fast reply, it worked!
Cheers
You are welcome!
Hello Is the new template version suitable to PHP 7? Thank you
Hey,
yes, BeTheme is compatible with PHP 7.x versions.
Best regards,
Muffin Group team
Hi!
I added a YouTube link to the video content block, but I am receiving an error when trying to play the YouTube video. What am I doing wrong? You can try yourself on the website: https://zookiperformance.ch/rentabee/#so-funktionierts
Thanks for your help.
Hey,
please read the notice next to the field where you put link. You should put VIDEO ID and not complete link
Best regards,
Muffin Group team
The Slider Revolution Need to Register All Unlock Premium Features ?? Why
Hi,
purchase codes (license keys) are not included for plugins which are bundled into theme. It’s because of Themeforest license & agreements. This applies to all themes of course. However, there is no need to use this code because the plugins are fully functional without it. If you want, you can find out more by visiting the links below:
https://help.market.envato.com/hc/en-us/articles/213762463Something like “Free” version of a plugin does not exist. All bundled plugins are included with extended licenses and users can use these plugins within the theme without needing to purchase them separately. This is standard and according to ThemeForest rules.
P.S. Your question should be sent to plugin’s author as it is independent of us.
Best regards,
Muffin Group team
i have buy theme by mistake how to take refund. i want refund in wallet so that i buy another theme
Hi,
please send us private request thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on your case.
Best regards,
Muffin Group team
