Hello, @superhottemplates,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @CarlosMST,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, PT-Support2.

Hello, @infinityandbeyond,

You can check the Theme Documentation here:

https://www.portotheme.com/wordpress/porto/documentation/

You can check the Theme Support FAQ’s here:

https://smartwave.freshdesk.com/support/solutions/folders/5000171807

You can check the Theme Support Video’s here:

https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

And you can contact us here:

http://portotheme.com/support

Regards, PT-Support2.

Hello, @shareefahmed,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, PT-Support2.

Hello, @Gulraiz,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, PT-Support2.

Hello, @webagencyromanord,

Your site is on maintenance mode, Can you please contact us via our support system with your site WP-Admin Login details so we will check it for you and provide you the best possible solution for it.

Regards, PT-Support2.

Hello, @stbungaof,

1. Please read and follow the instructions written in the below-given article that how Live Search works:

https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-

2. I have just tested your site now at my end and finds the Header Top is working perfectly fine at my end on your site as showing in this screenshot: https://postimg.cc/wRvxbZ4n

Regards, PT-Support2.

Hello, @stbungaof,

Please try on proxy, The Support System is working perfectly fine at my end: http://portotheme.com/support

Regards, PT-Support2.

Hello, @Paramasivan,

You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Regards, PT-Support2.

Thank you I will try revolution slider basic version.

Most Welcome!!

Hello, @Awi70,

By default, WordPress generates three sizes of each image that you upload. Themes and plugins can generate additional image sizes which can easily push the number between 5 – 10. If you have a lot of image-based content on your site, then after a while this may increase your storage needs and backup file size. ​ Please read and follow the instructions written in the below-given docs:

https://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/

https://premium.wpmudev.org/forums/topic/wp-is-creating-multiple-files-for-every-image-uploaded-more-than-4/

https://www.templatemonster.com/blog/fighting-duplicate-images-wordpress/

https://cloudinary.com/blog/how_to_prevent_wordpress_from_generating_multiple_images

https://wordpress.org/plugins/image-sizes/

And Regarding Theme generating Image Sizes, Please add the following code in the child theme’s functions.php.

add_action( 'after_setup_theme', 'porto_child_setup', 11 );
function porto_child_setup() {
remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
              …
}

Please add “remove_image_size” functions with the image sizes to remove in … position in the upper code.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/06/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @themedutch,

Then now please contact us via our support system with your site WP Admin Login details so we will provide you the screenshots via our support system.

Regards, P-THEMES.

@support thanks have created a ticket.

Hello, @themedutch,

Now, please be patience once your support ticket will resolved you will get the reply of your support ticket.

Thanks for your understanding.

Hello, @chivaslife,

Sorry to say that but we have not tested the particular plugin with the Theme yet so we are unable to suggest you on it, If you want to use it, you can try it but at your own risk.

Regards, PT-Support2.

Hello, @Harryoldman,

Sorry to say that but this is not possible to change it, because there is no option in the Theme for changing it, so it requires Customization.

Again no, Quick View works on Ajax and it takes time to take the Data and then Show it on Screen.

Regards, PT-Support2.

Can I change the color of this animation using CSS?

Hello,

It works on Primary Color of the site, You have to change the Primary Color from Porto >> Theme Options >> Skin and it will affect that Loading Spinner Color as well.

Regards, PT-Support2.

Hello, @simoszkyriakides,

That Email Form has been made using Contact Form 7 in the Pop-Up, and how to edit the Pop-Up, you can read all about it here:

https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Now, where that message has been sent So that email/message that user fill in Pop Up has been sent to the email which you have used in setting that particular Contact Form which you are using in Pop Up https://postimg.cc/NLy9vS8N

Regards, PT-Support2.

Hello, @ClarusDignus,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to say that but not any particular Demo that showcases bbPress integration, but you can check all our Demos here:

https://www.portotheme.com/wordpress/porto_landing/

Regards, PT-Support2.

Hello, @gihanbasurad,

This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:

Disable this option if you have any compatibility problems.

So, your site has compatibility problems with Lazy Load please do not use it.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/02/2020. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Pratichi,

Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-

Regards, PT-Support2.

Hello, @webwinkelvisie,

Please go to WooCommerce >> Setting >> Products >> General and turn “ON” “Redirect to the cart page after successful addition” option as showing in this screenshot: https://postimg.cc/v4zPTkMc
, save changes and check your site after removing the browser cache.

Regards, PT-Support2.

Sorry, so this is a default WooCommerce setting

Hello,

Yes exactly, this is the default WooCommerce setting.

Regards, PT-Support2.

Hello, @simoszkyriakides,

If you only wants to show the single Product Category then please use Porto Product Category element on your Home Page and set it as per your requirements: https://postimg.cc/ZBVnMgsd

And if you wants to show the Multiple Product Categories then please use Porto Product Categories element on your Home Page and set it as per your requirements: https://postimg.cc/pmZwzHmz

Regards, PT-Support2.

Hello, @Jettools,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements, save changes and finally check your site after removing the browser cache.

.header-top .container:after {
    border-bottom: 1px solid #3cff24 !important;
}

Regards, PT-Support2.