23241 comments found.
Hi there, Were having an issue with woo commerce, not saving address fields and cart is not updating. So we assume it’s a ajax/jquery issue or maybe still a server setting. On local all is working fine, so it looks like a server setting. But I really have no idea anymore, I checked all comments and checked permission of css, (777) no luck.
Do you have maybe an idea for me were to look? Thanks Mike
Hello, @themedutch,
I have just tested your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/ZBQPQFsK
, It must be the cache issue at your end nothing else.
Regards, PT-Support2.
From your response I see that you not even read my question, and on top you send me a screenshot with a 404.
Hello, @themedutch,
I have read your comment/query properly and I did not share the 404 but you are unable to see the screenshot, I have pasted that screenshot on 3 different sites, please check the below-given links:
https://ibb.co/ZcYdsCR
https://pasteboard.co/IZOFnmk.png
https://postimg.cc/zbDjJYM8
Hope you will be able to see now.
Regards, P-THEMES.
Nope all show me a 404…
Hello, @themedutch,
Then now please contact us via our support system with your site WP Admin Login details so we will provide you the screenshots via our support system.
Regards, P-THEMES.
@support thanks have created a ticket.
Hello, @themedutch,
Now, please be patience once your support ticket will resolved you will get the reply of your support ticket.
Thanks for your understanding.
hello , we need to buy the WooCommerce Measurement Price Calculator , can u tell me if the theme is compatible?
Hello, @chivaslife,
Sorry to say that but we have not tested the particular plugin with the Theme yet so we are unable to suggest you on it, If you want to use it, you can try it but at your own risk.
Regards, PT-Support2.
Where can i change the image for fancybox-loading?
Hello, @Harryoldman,
Can you please share the screenshot and the URL that which fancybox-loading you are talking about so that I can check and provide you the best possible solution for it.
Regards, PT-Support2.
Quick view in archive product page https://drive.google.com/file/d/1HwV-8YKfqdZfQjNE7ljOADasH7vUWUfb/view?usp=sharing
and is there any way to speed up the loading of quick view?
Hello, @Harryoldman,
Sorry to say that but this is not possible to change it, because there is no option in the Theme for changing it, so it requires Customization.
Again no, Quick View works on Ajax and it takes time to take the Data and then Show it on Screen.
Regards, PT-Support2.
Can I change the color of this animation using CSS?
Hello,
It works on Primary Color of the site, You have to change the Primary Color from Porto >> Theme Options >> Skin and it will affect that Loading Spinner Color as well.
Regards, PT-Support2.
Hello when someone put his email to popup where it saved? where i can see it? Thanks
Hello, @simoszkyriakides,
That Email Form has been made using Contact Form 7 in the Pop-Up, and how to edit the Pop-Up, you can read all about it here:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Now, where that message has been sent So that email/message that user fill in Pop Up has been sent to the email which you have used in setting that particular Contact Form which you are using in Pop Up https://postimg.cc/NLy9vS8N
Regards, PT-Support2.
Do you have any demo that showcases bbPress integration?
Hello, @ClarusDignus,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but not any particular Demo that showcases bbPress integration, but you can check all our Demos here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, PT-Support2.
thanks
I have this website made by this theme, but my product images not show as properly https://rentitem.lk/product/wireless-audio-transmitter-90ft/#
Hello, @gihanbasurad,
This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:
Disable this option if you have any compatibility problems.
So, your site has compatibility problems with Lazy Load please do not use it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello Team,
Thank you for this classy theme it is wonderful. However I have one query. I have added my products in your theme. But somehow not able to change Size Guide. It is showing by default with theme demo. Can you suggest how can I upload size guide for each product?
Here is the link for your review, we are in to furniture. https://and-teak.in/product/vanity-dresser-for-her-1/
Hello, @Pratichi,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
Regards, PT-Support2.
Subject: Directly go to view cart. Hi, is it possible when click on “order” button in the category view that the “view cart” page directly wil be showing?
Hello, @webwinkelvisie,
Please go to WooCommerce >> Setting >> Products >> General and turn “ON” “Redirect to the cart page after successful addition” option as showing in this screenshot: https://postimg.cc/v4zPTkMc
, save changes and check your site after removing the browser cache.
Regards, PT-Support2.
Sorry, so this is a default WooCommerce setting 
Hello,
Yes exactly, this is the default WooCommerce setting.
Regards, PT-Support2.
Hello, @simoszkyriakides,
If you only wants to show the single Product Category then please use Porto Product Category element on your Home Page and set it as per your requirements: https://postimg.cc/ZBVnMgsd
And if you wants to show the Multiple Product Categories then please use Porto Product Categories element on your Home Page and set it as per your requirements: https://postimg.cc/pmZwzHmz
Regards, PT-Support2.
Hello! How i can change the separator color that is shown at the top of my page? That came from a demo site as blue, but i would like to change it. Site: www.jettools.fi
Hello, @Jettools,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements, save changes and finally check your site after removing the browser cache.
.header-top .container:after {
border-bottom: 1px solid #3cff24 !important;
}
Regards, PT-Support2.
Quick question… On the Shop Demo 11 what is used to create the “From The Blog” section (near bottom of demo) ? I looked through all the WP Bakery features and cant seem to find that layout. I currently have Shop Demo 12 installed and want to use it.
Hello,
That layout is made using Custom CSS, Can you please contact us via our support system with your site WP Admin Login details so we will check and solve it for you on your site.
Regards, PT-Support2.
Hi, I am interested in buying your theme but….I have no idea about child theme and it’s costumazation. Can I write css code on the side menu of Appearance=> Customization=>CSS? Or I will have problem with updates?
Hello, @bill_ch,
First of all, thanks for showing your interest in Porto WordPress.
No need for Child Theme is you simply Customize using Custom CSS, you can put/paste your Custom CSS under Porto >> Theme options >> Skin >> Custom CSS and it will work for you and also if you want to use Child Theme you can simply use it as well.
Regards, PT-Support2.
One more question, can I add specific product tabs for every of eshop products or I need any plugin about this? As an example “Downloading” tab which include pdf catalogue for users.
Hello,
You can add Custom Tab for every single product page as per your requirements.
But Regarding the “Downloading” tab which includes a pdf catalog for users. You have to use any third-party plugin.
Regards, PT-Support2.
And….is able every tab customized with visual composer for every product or only can I add tables(a.e. size) and text?
Hello,
You can use Blocks with WP Bakery element and then use those Blocks Shortcode under Custom Product Tabs as per your requirements, it will work for you.
Regards, PT-Support2.
Ok! Thank you very much!
Pre sale question. Can i use this theme with the plugin Fancy product designer?
Hello, @letcjhelp,
First of all, thanks for showing your interest in Porto WordPress.
We have not tested the plugin Fancy product designer with the Theme so we are unable to suggest you in this, you can try it with the Theme at your own risk.
Regards, PT-Support2.
Do you provide support on at Pthemes Support on the weekends? My website is having major issues. I’ve not gotten a response. Ticket #84785
Hello, @joshv06,
Yes, we were off at weekend, our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and we have just replied to your support ticket #84785 now, so please check your ticket reply and reply to your ticket accordingly.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you so much. I couldn’t find your support hours. I will renew support now
Most Welcome!!
Hello, I use the construction demo in the theme. I want the lower elements of the service page to appear in the top menu. Is this possible?
Hello, @keremsenyuz,
Can you please explain your issue more clearly if possible with the help of screenshots, for my better understanding so that I’ll provide you the best possible solution.
Regards, PT-Support2.
How to deactivate the purchasing code ? My site was delete and cannot go back to deactivate button now
Hello, @Guswong,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, PT-Support2.
Hi. Can I change the action when I click on the “add to cart button” in quick view so that you get such an ajax popup effect? Like on my screenshot. Thanks!
https://drive.google.com/open?id=11KHgsrdSkjoVqt2NpAXFW0T4lErlhFwEHello, @Harryoldman,
For now sorry to say that but we do not have this functionality so it requires customization, although I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi
Please can you advice me – https://www.portotheme.com/wordpress/porto/classic-video/How do i add the video into the slider revolution area -
I dont see the file to upload from the porto download folder?
Please can you advice – as my client would like to add “little” video on to homepage.
Hello,
Please watch and follow the instructions showing in this video:
https://www.youtube.com/watch?v=02A3S-O6te8
Regards, PT-Support2.
Hi Porto
Do u need to have the purchase code for the slider revolution to download the modules ?
Thanks
Hello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, PT-Support2.
Hi, I am trying to add my purchase code and am getting the error “Sorry, it could not connect to the Porto API server. Please try again later.” Site totalconveyancing.com.au
Hello, @ounyai,
This is because you are using an old version of the Theme: https://postimg.cc/qzSBdpwp
, please update your Theme now to the very latest version by following this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And then try to activate the Theme I am sure you will not find this issue anymore. please watch this video as well:
https://www.youtube.com/watch?v=RPZat079NCs&feature=youtu.be
Regards, PT-Support2.
