Hello, @hashmi1233,

First of all, thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress fully supported with RTL, you just have to use your site language as any RTL language and it will automatically turn your site as RTL.

Here is our RTL Demo:

https://www.portotheme.com/wordpress/porto/rtl/

Regards, P-THEMES.

Hello, @JoelOliveiraStuff,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @cutestcode,

This is your site SSL certificate issue, please try to contact your hosting provider to set the SSL certificate on your site properly, OR try to use this plugin, Please Install and Activate this plugin on your site and check your site after removing the browser cache:

https://wordpress.org/plugins/really-simple-ssl/

Regards, P-THEMES.

Thank you @PT-Support2 ... you were right, I fixed it through SSL settings

Ive deleted cache and still he same and my browser cache as well

Here the code:

.home-slider ul.products, .home-slider ul.products li.product { margin-bottom: 0; } .home-slider .porto-ultimate-content-box { padding: 14vh 0; } .home-slider .product-image .labels, .home-slider .products .category-list, .home-slider .products .product .rating-wrap, .home-slider .products .product .description, .home-slider .products .product .quickview, .home-slider .products .product .yith-wcwl-add-to-wishlist { display: none; } .home-slider .products .product .add-links .button { background-color: #141a1f !important; font-size: 1em; font-weight: 600; letter-spacing: 0; padding: .7em 2.5em .7em 3em; height: auto; border-radius: 3em 0 0 3em; margin-right: 4em; overflow: visible; } .home-slider .products .product .add-links .button:after { content: ‘f054’; font-family: ‘Font Awesome 5 Free’; padding: .7em 0; position: absolute; left: 100%; top: 0; height: 100%; width: 3.7em; margin-left: .3em; background-color: inherit; border-radius: 0 3em 3em 0; } .home-slider .products .product-image, .home-slider .products .product-image img { border-radius: 4px; } .home-slider .products .product .product-loop-title h3 { font-family: Poppins; font-size: 25px; font-weight: 700; background: #fff; border-radius: 5px; padding: .75em; text-align: center; margin-bottom: 2.6em; } .home-slider .products .product-content { display: -ms-flexbox; display: flex; -ms-flex-direction: column; flex-direction: column; -ms-flex-align: end; align-items: flex-end; } .home-slider .products .product-loop-title { -ms-flex: 0 0 100%; flex: 0 0 100%; width: 100%; } .home-slider .products .product .price { background: #fff; font-size: 1em; padding: 2.2em 3.25em 2.9em; border-radius: 6em; font-family: Poppins; color: #141a1f; font-weight: 700; display: -ms-flexbox; display: flex; -ms-flex-align: center; align-items: center; -ms-flex-pack: between; justify-content: space-between; visibility: hidden; } .home-slider .products .product .price del { font-size: .55em; display: block; } .home-slider .products .price-wrapper { display: block; text-align: right; font-size: 3em; } .home-slider .products .add-links-wrap { margin: -3em 2em 0 0; } .home-slider .products .sale-text { font-size: 1.4286em; font-weight: 700; margin-right: 2em; white-space: nowrap; } .home-slider .products .sale-text small { font-weight: 500; display: block; font-size: 0.65em; opacity: .7; margin-bottom: .25rem; } .home-slider .owl-item:nth-child(2n) .product-image { -ms-flex-order: 2; order: 2; } .home-slider .owl-item:nth-child(2n) .products .add-links-wrap { margin-right: 0; margin-left: 2.75em; } .home-slider .owl-item:nth-child(2n) .products .product-content { -ms-flex-align: start; align-items: flex-start; } .home-slider .owl-item:nth-child(2n) .products .add-links .button { background-color: #ea6253 !important; } @media (min-width: 576px) { .home-slider .products .product .product-image { -ms-flex: 0 0 62%; flex: 0 0 62%; max-width: 62%; margin: 0; } .home-slider .products .product .product-content { -ms-flex: 0 0 38%; flex: 0 0 38%; max-width: 38%; position: relative; z-index: 1; padding-left: 20px; } .home-slider .products .product .product-loop-title h3 { margin-left: -50px; } .home-slider .owl-item:nth-child(2n) .products .product-loop-title h3 { margin-right: -50px; margin-left: 0; } .home-slider .owl-item:nth-child(2n) .products .product-image { padding: 0; } .home-slider .owl-item:nth-child(2n) .products .product-content { padding-right: 20px; padding-left: 0; } } @media (max-width: 767px) { .home-slider .products .product .product-loop-title h3 { font-size: 15px; } .home-slider .products .add-links-wrap, .home-slider .products .product .price { font-size: 12px; } }

.home-slider .owl-carousel.nav-style-2 .owl-nav [class*=”owl-”] { font-size: 2.25rem; } .home-slider .owl-carousel .owl-nav { top: 42%; } @media (min-width: 1280px) { .home-slider .owl-carousel .owl-nav .owl-prev { left: 40px; } .home-slider .owl-carousel .owl-nav .owl-next { right: 40px; } }

.custom-shape-wrapper1 { z-index: 21; } .custom-shape-wrapper1, .custom-shape-wrapper2 { position: relative; } .custom-shape-wrapper1 .custom-shape { position: absolute; top: 50%; right: 0; } .custom-shape-wrapper2 .custom-shape { position: absolute; top: 0; left: 0; transform: translateY(-50%); } .custom-shape-wrapper2 .porto-wrap-container > .row { background: #fff; }

Hello,

Then we have to debug your site, please purchase the support extension and contact us via our support system with your site WP Admin Login details so we will check it for you.

Regards, P-THEMES.

here is the link https://www.amazareti.gr/

Hello, @DLyngas,

Please edit your Home Page and scroll below you will find “View Options” and under View Options you will find Header View set as Fixed, You have to change it as Default as showing in this screenshot: https://postimg.cc/XrdHbKf5
, save changes and check your site after removing the browser cache.

Regards, P-THEMES.

Hello, !kiki120013,

We have not tested the Simple:Press – WordPress Forum Plugin with our latest Theme and not that particular plugin is included in the third party plugins compatible list confirmed from our end on an item page, so we are unable to suggest you on it, please try to contact plugin Author and ask to solve the issue for you on your site.

Regards, P-THEMES.

Hello, @bill_ch,

First of all, thanks for showing your interest in Porto WordPress.

1. Yes, you can show the Products on Shop/Category pages as List Layout as well by simply selecting the option under Theme Options: https://postimg.cc/njr5N5dF

2. Yes, you can simply remove the Star Ratting, Add to Cart Button using Catalog Mode as showing in this screenshot as per your requirements: https://postimg.cc/MnX96R75
, OR by simply using Custom CSS.

3. No, there is no Option for changing Tab’s layout but you can change the Layout of the Product which already has vertical tabs structure like: “Transparent Images”, “Centered Vertical Zoom”, “Left Sidebar” as per your requirements: https://postimg.cc/RWCjcNcJ

4.Yes, you can add any FontAwesome Icon beside Size Guide Tab Name: https://postimg.cc/vDrYhx60

Regards, P-THEMES.

Very nice! Thank you!

Hello, @bluesound7,

The last update of the Theme 5.2.2 was fully compatible with the latest WooCommerce 4.0, you can check the changelog of the Theme here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

How to update the Theme:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

Regards, P-THEMES.

thank you for the fast update – I’m getting the error that files are outdated in woocommerce:

porto-child/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0,

porto-child/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0,

I did the manual upgrade and still showing these these files are outdated, what is your process to update those files within the theme?

Hello, @bluesound7,

Can you please make sure that you have activated the Parent Theme on your site? If no then please activate the Parent Theme on your site and check back after removing the browser cache, I think it is your Child Theme Customization which is creating this issue on your site, If activating the Parent Theme solves your issue then please try to contact your developer to solve your Child Theme Customization issue for you and if not then please contact us via our support system with your site WP Admin Login details so we will check it for you.

Regards, P-THEMES.

Hello, @nick_triXbe,

Thanks for your Love for Porto .

And Yes you are right, and we already have in our to do list we will remove Google + Social Icon from the Theme with our future coming updates of the Theme and for now you can simply turn it OFF from Porto >> Theme Options >> Social Share.

Thanks for your understand.

Hello, @isa_aydin,

Thanks for your contact, I have taken a look on your support tickets and I think our support agent was so much right, You have 73 plugins on your site and 45 of them are activated on your site and also most of the plugins are outdated as well as showing in this screenshot: https://postimg.cc/LqRww45t

Here are the screenshots of your support tickets and marked with Notes on them:

https://postimg.cc/xX9BFTcK

https://postimg.cc/zbHQRyc1

https://postimg.cc/F1cqrJSy

https://postimg.cc/rKkHKFGv

Now, let’s talk about, Theme Supported and not Supported plugins.

So, You can check and finds all the third party Theme Compatible plugins list confirmed from our end here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Now the plugins not listed in the above list are not officially tested with the Theme.

I think it makes sense now.

And regarding WordPress plugins and WooCommerce extensions, there are hundreds of thousands of WordPress plugins and WooCommerce extensions are there and this is not possible to make compatibility with all the WordPress plugins and WooCommerce extensions.

Now on your Apple Pay Issue, here is our Support Agent Last reply: https://postimg.cc/2LwgCPtq

Again, I suggest you please deactivate all the third-party plugins and update the Theme and Theme required plugins and flush and deactivate the server, site and browser cache and set the plugin setting properly again by following the plugin Doc.

OR

Try on very fresh WP with scratch with the Theme and Theme plugins only and not server cache as well.

If you will find any issue then try to contact the plugin author first, If the Theme CSS hiding the button on your site for Single Product page then we can help you with overriding the Theme CSS using Custom CSS and as you told in your video that there is no HTML code on the Cart page, So again, this is not very simple, not only HTML but you have to Customize the Theme and WooCommerce Core PHO files as well, and we do not provide our Customization services for free, Try to contact plugin Author to Customize the plugin Core files for you for making it compatible with the Theme.

I hope this is more explained and all clear now.

Regards, P-THEMES.

Ok, let’s go over the tickets again:

1) https://postimg.cc/xX9BFTcK I had issues with the Featured images and H1 tags so what your support did is that he just set display: none to featured image which I could have done myself but the problem was an extra image loading on my page. Well, I fixed that myself by going into the theme code and disabling the HTML for that image.

For the Breadcrumb he sent me a screenshot of code and said that there was no H1 tag and I was shocked because he wasn’t even looking at the right place. H1 tag was I’m not sure but above or below the line for which he sent me the screenshot. After that I recorded a video and before he even replied I looked into the theme files and fixed it myself.

2) https://postimg.cc/zbHQRyc1 I wanted to open a lightbox with a “CUSTOM BUTTON” as you can see in my ticked but what your support did was just create a page from one of the pre-made templates and asked me to look into it which wasn’t what I needed after that I had to use some CSS to style my Lightbox element.

3) https://postimg.cc/F1cqrJSy Like I said here everything is happening because of Cache and plugins and there are no faults in the theme as per your support. Well it worked fine automatically after sometime and I didn’t changed anything. :/

4) https://postimg.cc/rKkHKFGv First was fixed with the theme update and second was also because of Cache and third party plugins

Now let’s talk about Stripe.

This is a WooCommerce template, right? You should know that people are gonna use different payment methods on their website and I’m not talking about any payment plugin it is Stripe which is the most used plugin for payment processing. You should test your theme with this plugin and make it compatible.

Now on my Apply Pay Issue (https://postimg.cc/2LwgCPtq) your support agent said that I did not turned on Apple Pay and it is not configured properly and when I looked into the attached screenshot that they sent me I was like shocked. Before the breadcrumbs and now this? They were not even looking at the right place.

As for the Stripe and Google/Apple Pay I tried it without any extra plugins and I even tried on a fresh WP installation but still on products page it loads badly and on Cart page it doesn’t load at all.

As I said I will not bother your support any more just fix this Stripe issue for all of the Porto theme users.

Thanks

Hello @isa_aydin,

1. Yes, The Support agent provides you the best possible solution, we are not required to Customize the Theme Core files, You have to do it by yourself, and Sound’s Good!! that you achieved what you want.

2. The Support agent provides you the best possible solution, You was not clear with your requirements or the support agent did not understand you properly so that the support agent provides you all the possible styles of that element, and again you want something which requires some extra Custom CSS, so you have to do it by yourself and Sound’s Good!! that you achieved what you want.

3. Again Sound’s Good!!, That it was the cache issue not the Theme and you claimed it.

4. Again Sound’s Good!!, That it was solved with the Theme update and you claimed it.

Ok, If the support agent did not understand your issue properly and was looking at the wrong place then there must be any misunderstanding between your and agent conversation, you should have to explain it again with small video clip like here, and as I said, you can simply fix the button on Single Product page using Custom CSS and for Cart page, you have to Customize the Cart template and add the plugin HTML code by yourself.

Regards, P-THEMES.

Hello, @79design,

Just checked it at my end and it is working perfectly fine as showing in this screenshot: https://postimg.cc/tYVybfgT
, please try to check after removing your browser cache and cookies or on any other computer.

Otherwise, please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/02/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @superhottemplates,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @CarlosMST,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, PT-Support2.

Hello, @infinityandbeyond,

You can check the Theme Documentation here:

https://www.portotheme.com/wordpress/porto/documentation/

You can check the Theme Support FAQ’s here:

https://smartwave.freshdesk.com/support/solutions/folders/5000171807

You can check the Theme Support Video’s here:

https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

And you can contact us here:

http://portotheme.com/support

Regards, PT-Support2.

Hello, @shareefahmed,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, PT-Support2.

Hello, @Gulraiz,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, PT-Support2.

Hello, @webagencyromanord,

Your site is on maintenance mode, Can you please contact us via our support system with your site WP-Admin Login details so we will check it for you and provide you the best possible solution for it.

Regards, PT-Support2.

Hello, @stbungaof,

1. Please read and follow the instructions written in the below-given article that how Live Search works:

https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-

2. I have just tested your site now at my end and finds the Header Top is working perfectly fine at my end on your site as showing in this screenshot: https://postimg.cc/wRvxbZ4n

Regards, PT-Support2.

Hello, @stbungaof,

Please try on proxy, The Support System is working perfectly fine at my end: http://portotheme.com/support

Regards, PT-Support2.

Hello, @Paramasivan,

You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Regards, PT-Support2.

Thank you I will try revolution slider basic version.

Most Welcome!!

Hello, @Awi70,

By default, WordPress generates three sizes of each image that you upload. Themes and plugins can generate additional image sizes which can easily push the number between 5 – 10. If you have a lot of image-based content on your site, then after a while this may increase your storage needs and backup file size. ​ Please read and follow the instructions written in the below-given docs:

https://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/

https://premium.wpmudev.org/forums/topic/wp-is-creating-multiple-files-for-every-image-uploaded-more-than-4/

https://www.templatemonster.com/blog/fighting-duplicate-images-wordpress/

https://cloudinary.com/blog/how_to_prevent_wordpress_from_generating_multiple_images

https://wordpress.org/plugins/image-sizes/

And Regarding Theme generating Image Sizes, Please add the following code in the child theme’s functions.php.

add_action( 'after_setup_theme', 'porto_child_setup', 11 );
function porto_child_setup() {
remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
              …
}

Please add “remove_image_size” functions with the image sizes to remove in … position in the upper code.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/06/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.