23241 comments found.
Header graphics of SEO demo is not working
Hello, @calvinmckenzie1,
I have just checked your site and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/PNSXFsGN
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
What i mean is the waving moving background is not visible
Hello, @calvinmckenzie1,
Sorry to say that but this is not possible to set the waving moving background to header, This requires Customization.
Regards, P-THEMES.
I have downloaded the demo and it was working before. This should be the same as mine https://www.portotheme.com/wordpress/porto/seo/
Hello, @calvinmckenzie1,
That has been added/set using Custom CSS and JS, Can you please contact us via our support system with your site WP Admin Login details so that our experts will check and try to solve it for you on your site.
Regards, P-THEMES.
Done sending you the login details
Hello, @calvinmckenzie1,
Now please be patience once your support ticket will resolved you will get the reply of your support ticket, till that please be patience.
Thanks for your understand.
Is Porto compatible with Elementor?
Is porto compatible with big ecommerce?
Hello, @HGaccount,
First of all, thanks for showing your interest in Porto WordPress.
As you know that we have recently added the compatibility of the Elementor plugin with the Theme, So there is no pre-built Demo with Elementor plugin, for now, All the Pre-Built Demo’s are made using WP Bakery plugin, So you can only Customize the Pre-Built Demo’s using WP Bakery plugin and if you want to use Elementor plugin then you have to start from Scratch.
But for your information, we are working on the upcoming Demo’s version, which you will find with the upcoming updates of the Theme and which will we built using Elementor plugins.
Sorry to say that but we have not tested the Theme with a big e-commerce plugin till now so we are unable to suggest you on this but Porto WordPress is fully compatible with WooCommerce plugin.
Regards, P-THEMES.
can you confirm please If I extend the support for the theme, I can install the exactly the same demo you got on the demo page ? right now it’s install something older (probabily because of discontinued supoort for older purchases) I would like to use shop 6 and the first section women’s collections to be reversed on mobile version. I extend the support only for this feature wich is not present on my older purchase. can you ensure that I will get an install exactly the same demo you got on demo page ? thank you very much
Hello, @davnis,
This does not have any relation with the extension of the support, Extension of the support only requires when you want any help on Theme.
Please make sure that you are using the very latest version of the Theme on your site:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
After updating the Theme and Plugins to the very latest version try to Import the Demo again, I am sure it will Import with all the new Designs and features on your site.
Thanks for your understand.
if I donwload the theme from here is the latest theme version ?
IT WORKED!!! THANK YOU VERY VERY MUCH FOR YOUR FAST SUPPORT
Hi , demo cannot upload. I tried up lots but it just stop.. Not a quick version or alternative mode and I am quite in hurry Would you help me out with it ASAP please….
Hello, @heater1,
Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
If this will not work for you then please contact us via our support system with your site WP-Admin Login details so we will check and Import the Demo for you on your site.
Regards, P-THEMES.
HI I contacted through support forum but no responds.. Please let team to check it out .. I did all ways to upload demo couldn’t make it .. I already sent FTP and WP info to support team
Hello, @heater1,
We have already replied your support ticket, please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi the team told me to switch the hosting I had done but I can’t activate theme coz old server seems keeping purchase code still. I have 2 licenses of PORTO. both of them has to be available now but non . . I already removed all files from old servers .. even wp I removed so can you please help me for activation codes .. I already sent to support desk .
Hello, @heater1,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
how to get blog & post archive page as available on https://www.portotheme.com/wordpress/porto/shop4/blog/
Hello, @leontran,
Here is the setting of Shop4 Demo Blog Archive page, You have to set the same on your site: https://postimg.cc/njTcWdS4
And also you have to set the Sidebar from Appearance >> Widgets >> Blog Sidebar as showing in this screenshot: https://postimg.cc/rDC6gDPW
Regards, P-THEMES.
Hi, i am about to buy this theme a website i saw was using this theme as i saw from whatwpthemeisthat. but i could not find a relating demo in your demos. is it completely customised or is it a demo am missing. if so which demo is mostly near to this? for me to use the same demo. thanks the site is https://myooou(dot)com/
Hello, @raguparan2009,
First of all, thanks for showing your interest in Porto WordPress.
Many of the Demo’s are nearer to it, You have to check under “Classic” & “Business” on our Demo site here: https://postimg.cc/CBhj3Q7J
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
sorry for the silly question but not find solution… how to show the second image on Archive (shop category) for a product when hover on it change to the first image of the gallery )woocommerce product) thanks https://prnt.sc/rm12ls
Hello, @nikketrikke,
First of all, please go to Appearance >> Install Plugins and Install and Activate Dynamic Featured Image Plugin and then go to WP-Dashboard >> Products and edit any of the particular product and set the Image Gallery products for the particular product from there https://postimg.cc/MvnRwxYn
And then go to Porto >> Theme Options >> WooCommerce >> Product Archives and turn ON “Enable Image Hover Effect” as showing in this screenshot: https://postimg.cc/BLKqQYXf
Regards, P-THEMES.
Hello,
I am trying to install this theme, however, it’s not letting me install the actual theme. I was able to install the plugins wpbakery, slider revolution, porto functionality and porto compatibility. Is there something I’m missing?
You can disregard this comment. It’s been resolved 
hi pre sale question: are you planning any discount for your 5 years anniversary? 
Thanks in advance!
Hello, @aowebdesign,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no discount for now.
Regards, P-THEMES.
When you have the opportunity can you please add a link to download Ultimate VC Addons 3.19.4 at https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Thanks in advance
Hello, @bhoudek,
We have removed the Ultimate Addon For Visual Composer plugin from the Theme since 4.0 release and the elements of ultimate addon which are used ion our demos we added those elements to a new built-in plugin named Porto Functionality. You have to use Porto Functionality Plugin and its element instead of Ultimate Addon.
But if you want to use Ultimate Addon for Visual Composer plugin only, then please wait and be patience, we will update the link soon.
Regards, P-THEMES.
Hi, the submenu items are not seen -> https://www.freddosystem.com/
Hello, @igianni84,
Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS marked in this screenshot: https://postimg.cc/tYYs80BS
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Very thanks!
85203 has been waiting for your urgent reply
Hi, is it possible to hide / disable breadcrumbs and page title just on mobile phone. Thanx
Hello,
You have to use Custom CSS for it, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the mobile browser cache.
@media(max-width: 767px){
.page-top .page-title {
display: none !important;
}
.page-top {
display: none !important;
}
}
Regards, P-THEMES.
:cry: :cry:
hi i m unable to update my woocommerce and porto theme.. i m using wordpress.. and godaddy wordpress hosting
Hello, @xilir,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
HI - Please see https://yesparrot.com/india/tamil-nadu/ - i have taken the codes from Porto HTML —how to make this as 3 column grid - please view page source—i will not give wp-admin login
Hello, @Paramasivan,
This is portfolio, you have to change the Columns from Porto >> Theme Options >> Portfolio >> Portfolio Archives as showing in this screenshot: https://postimg.cc/d7LRh9gV
If this does not work and you are not ready to share the WP Admin Login details then please take clone of your website as a test site and share that test site WP Admin Login details via our support system so our experts will check it for you, without debugging we are unable to suggest you on this.
Regards, P-THEMES.
I will try to fix myself first
Hello, @Paramasivan,
Sure, you can, Otherwise, we are always here to help you.
Regards, P-THEMES.
Can you tell me how to change the font color for both the product description and short description in porto/woocommerce. Nothing in the porto skin configuration seems to handle this.
Hello, @kharmachanic,
You have to use Custom CSS for changing the Color of Short and Full Description on the Single Product page.
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color in the given code as per your requirements.
.single-product .product-summary-wrap .description {
color: red !important;
}
.single-product .woocommerce-tabs div#tab-description {
color: red !important;
}
Regards, P-THEMES.
Hello, @kharmachanic,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .product-summary-wrap .description p {
color: black !important;
}
Regards, P-THEMES.
most excellent.. thanks!!!
Hi, is it possible to use porto icons on product attributes ?
I want to have an icon before each product attribute.
Hello, @paddyv,
Sorry to say that but this is not possible using Theme Options, You can use the Image and Color swatches for Variable Products attributes, I have created a video for you, please watch it here: https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
Do you have ajax add to cart feature rather page refresh everytime?
Hello, @ebsol,
For Shop/Category pages, Yes, you can use it by using “Add to Cart Notification Type” as “Style 2” from Porto >> Theme Options >> WooCommerce >> Product Archives: https://postimg.cc/xkMGmHVV
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
85307 #85203 have been waiting for few days. please reply asap.
Hello, @rehmanakbarali,
#85307 & #85203, Your issue has been solved please check your site now after removing the browser cache and your support tickets reply has been sent as well, please check your support tickets: https://postimg.cc/KKGdWBhP
& https://postimg.cc/MXgJGn1w
Regards, P-THEMES.
dontbuy this company is fraud theme have pak of bugs and no body will provide you support even no answer from author
Hello, @rehmanakbarali,
Are you kidding? We have never received any of the single support ticket from your site as showing in this screenshot: https://postimg.cc/RqdFH7Lw
And also this is your very first comment as showing in this screenshot: https://postimg.cc/xcWSJ8hK
You can write your Query comment as well instead of this comment so that we can help you in solving your issue, This is really an offensive behavior, You rate the Theme as bad review as well without contacting us.
Please always be patience and contact us via our support system so we will hep you in solving your issues and please change your rating as well.
Regards, P-THEMES.
85328 – will review if resolved
Hello, @rehmanakbarali,
#85328, Your issue has been solved please check your site now after removing the browser cache and your support ticket reply has been sent as well, please check your support ticket: https://postimg.cc/RN6WyJLn
Regards, P-THEMES.
