26870 comments found.
Hello, is this theme compatible with WooCommerce 4.0?
Hello,
Yes, our theme is fully compatible with the Woocommerce plugin. So, if you want to use that plugin to display your products on the page please note that you can use the TD Composer shortcodes from here -> https://www.screencast.com/t/8G5UZyl04NlG Further, if you need more technical assistance , please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to assist you.
Best regards! Catalin L.
Do you have normal html theme for the same.
Hello,
Unfortunately, the theme does not have a normal HTML. Please note that all of the code are dynamically generated and that’s why does not exist any HTML version of the theme.
I hope that you understand the process!
If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to assist you.
Best regards! Catalin L.
Hi, i’ve buyed 6 months support but i’m not actually able to write on your support forum. What must i do?
Hello,
Thank you for renewing your support period. Generally, that problem is caused by your caching browser. Try to clear all of this from your browser (press CTRL+SHIFT+R) and try again. If the problem persists, please send us an email at contact@tagdiv.com with your item purchase code so we can check it.
Best regards! Catalin L.
Hi,
It looks good. Before purchase I have two questions.
1) If purchase it, can I get all sample files such as images and sample articles in your demos? or you remove the sample resources in your demo, just sell a blank theme?
2) Your demos have a bug, can you fix it? the top menu is OK if you put the mouse on it. The dropdown panel’s align is correct at the center. But if you move the page down, when the menu floats to top again, then the dropdown’s panel isn’t aligned correctly. It starts from middle, the last image is truncated, you can replicat it on Firefox and Chrome. Can you fix this bug? Then I’d like to purchase it
Thanks
Hi,
Thank you for considering our theme.
1. When installing a demo there is an option to install it with content https://forum.tagdiv.com/installing-demos/ This will import all the demo data like posts, images, menus etc.
2. You mean the live demos? Which demo or demos are you referring to? I will take a look and if there are any issues with the menu they will be fixed as soon as possible. Please provide a link to where the supposed issue can be seen.
Thank you! Simion C.
hi,
I just check it. The bug has been fixed on many pages. but few pages still have such problem. for example
https://demo.tagdiv.com/newspaper_gourmet_pro/category/cookbook/dessert/move down to the page, then put your mouse on the menu Cookbook, then you can see the problem
Hi,
Please check again, maybe force refresh the page in the browser before checking (should be Ctrl+Shift+R) For me the mega-menu in the sticky header looks fine – https://prnt.sc/rnmbdw
Thank you! Simion C.
Hey, is it possible to rename LATEST ARTICLES in the home page ?
Hi,
That is possible. If the page uses the latest articles template, there will be an option to change the name for this section, in the page edit screen in the backend – https://prnt.sc/rn3zes if you need help or you have more questions, please create a new topic in the theme support forum and we will provide assistance – https://forum.tagdiv.com/forum/newspaper/
Thank you! Simion C.
Hello! This is a prepurchase question, I want to know if I can display all nested categories/ subcategories breadcrumbs in my posts, I have seen some of your demos and it seems like you can only display one category and one subcategory.
What I’m looking to build requires displaying everything so that my users can easily find where they are as it’s an information website.
See the breadcrumbs here on theme forest! It’s all there. http://prnt.sc/rmxv6g
So if I purchased the theme would I be able to do that! Or the theme is not built in that structure.
Kind Regards Keep up the good work.
Hello,
Thank you for your interest in our theme. At the moment the theme is set to show only 2 levels of categories, sub-categories so it will show all breadcrumbs if you only have a category->subcategory->post. if there is another sub-division, the main category will no longer appear and only show the subcategory->sub-subcategory->post
Thank you! Bogdan B
If I purchased it, would you help me achieve this hierarchy in the breadcrumb or it’s not possible at the moment.
Your answer is highly appreciated
Hi,
With the current theme settings it is not possible, only with theme customization it may be possible. If you should decide to purchase the theme, and this is required for your website, you could submit a custom work request here – https://tagdiv.com/web-development-services/ and my colleagues will get back to you as soon as possible. Please let us know if you have more questions.
Thank you! Simion C.
What is the best way to upgrade this theme from Newspaper version 9.2.2. Can I upload the new theme under a renamed folder or will that break the theme. I have a client who is also using this theme and he has not upgraded it in a very long time. He’s not using a child theme either which I’d like to get setup
It’s actually 9.0.1
Hi,
Please do not upload under a renamed folder. This is a very bad practice. You will lose all of your sidebar content. Simply delete the theme. Yes delete it. and upload the new version. But not through wordpress. Use ftp or your file manager. Please read this guide (FTP method) and make sure you follow each step: https://forum.tagdiv.com/how-to-update-the-theme-2/
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
This “Post template” stop working yesterday. What can be reason? https://ibb.co/jgZ5c5k
Hi,
This will need to be investigated so please open a new topic on our official support forum at https://forum.tagdiv.com/forum/newspaper/ and our support team will gladly help with your request.
Thank you! Bogdan B
It was Category Posts Widget. They had an update some days ago, and now updated again. Updating it to 4.9.4 will fix the issue.
Thank you for the heads up.
I tried to turn off my post view count its not turning off
please how can I turn it off
Hello,
The setting can ether be removed from the theme panel under post settings if you do not use a cloud library template or by editing the template using the tagdiv composer if you do use a cloud library template. If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
is there any reason why the new update which was out in Nov 2019 not showing up in word press as a new update? all previous updates were showing up but not the tenth version ? why is that ?
Hello,
We changed the update system and now there is a theme specific automatic system in place. Please use this guide to update the theme this time https://forum.tagdiv.com/how-to-update-the-theme-2/ Starting from now on, there is a new update feature implemented which will update the theme from our servers so you no longer have to download it from your envato account.
Thank you! Bogdan B
Thnak you. all sorted .
Hi! After update from 9.2 to 10.3.1 the volume of my database increased by 3 times. Is that normal?
Hello,
No, this should not be the case. Something must have gone wrong. there. No amount of new features can even double the database, let alone increase it 3 times. Something is definitely wrong. Please check your error logs from your host. If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
I know this request is going to sound strange, but my boss’s SEO technician has asked me that when the list of posts is shown in a category, its title appears with H3. I have been asked to go as it is but instead of being an H3 it is an H2. I suppose that this is done in some of the template files and tb modify some of the css. If you can guide me, I appreciate it.
Thank you very much and greetings
Hello,
It will depend on what type of category implementation you use. is it a default caegory tempalte or a cloud library temaplte as the code you need will be different for each case in particular. Please contact us via email at conctact@tagdiv.com and provide wp-admin so we can login and check the categogries. We will provide the needed solution there.
Thank you! Bogdan B
I’ve purchased this these once already for one of my websites. I am going to start another webite, different domain. Can I use the same download files or do have to purchase again? And if I have to purchase again can I get a discount or do I have to pay full price?
Hello,
The standard license includes a single website per purchase as mentioned here:https://themeforest.net/licenses/terms/regular For discounts, we cannot offer an individual discount as envato does not have any coupon system. The only way to reduce the price of our themes is by using a sale campaign reducing the price of the theme for everyone at once. Keep an eye out for envato sale campaigns as we participate in most of them.
Thank you! Bogdan B
Hi, When enabling AWS Polly plugin, it’s not being displayed in the posts. It works out-of-the-box in standard WP (2020, 2019, 2018) themes. How can I enable it?
Thanks
Hello,
The mentioned plugin is not tested so we cannot say for sure if it will work with our themes or not. Plugins are created on standard WP so all plugins work on standard WP. But custom themes have custom code that comes in conflict with some plugins. This happens on all themes, not just our own. The only tested plugins with our theme are found in the theme panel under plugins: https://www.screencast.com/t/6TWwdrwqHtb
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
Hi.
I’m editing the header date through TD Composer, and as date format I’m using “j \d\e F \d\e Y”, without quotes, but the result date will show like this “24 24-03:00 março 24-03:00 2020“, when the result expected should be “terça-feira, 24 de março de 2020“.
Looks like the other date formats are working fine, just this format that is giving me trouble. Any tips?
Thanks.
Hi,
We will need to investigate why this is happening on your site. Please contact us via email at contact@tagdiv.com and provide wp-admin access so we can login and run a few tests. Please also provide your envato purchase code in the email body so we can identify you.
Thank you! Bogdan B
Hello.. we have build a website using your theme.. just wanted to know if it is possible to have that every time comes to the home page first time they see one banner on home page and then if they comes again they see the next banner…
Hello,
Thank you for choosing our product. Unfortunately the theme does not have such a functionality. There are a number of advanced ad plugins in the WordPress repository that can probably provide the implementation you seek. i cannot say for sure which one though as we have not tested any other ad system apart from our own theme ads. I’m sure you will find one that suits your needs though as there are many to choose from in this category.
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
Hello Bogdan… Great.. thank you for the update!
Check out what our customers feel about using Newspaper!
Is there an off canvas menu through this theme? I can’t get it to turn off.
I’m using Uber Menu plugin, and I don’t think they have an off canvas menu.
I should say when using a mobile phone.
Hello,
The menus are hidden in our theme from other devices so the elements are still there but out of reach. We cannot recommend any menu plugins as we have not tested any so use one with caution.
Thank you! Bogdan B
I’m saying I have an off-canvas menu showing up. How do I disable it?
Hi,
This will need to be investigated so we ca see what is going on. do you still have an off canvas menu without the plugin in question? Test it out and see. if the answer is no, then you will need to seek another menu plugin. The menu and header are the most complex part of the theme so plugins can break the layout rather easily.
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
The other plugin has been removed, and I still have the off canvas menu. I have no other plugin that would create that.
Your forum says I have to renew support to get help. I already paid $59 for this product.
It’s only when this theme is active.
Hello,
The theme support is a time limited factor. Please read the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support Our theme menus implementation indeed hides the mobile menu for non mobile devices and the desktop menu for mobile devices. Maybe this is what you are detecting. If you think this is a problem and you need us to investigate, you will need to renew your theme support using the guide above.
Thank you! Bogdan B
It would be nice if the menu option was a setting, especially if that’s clear cut.
Thank you for your suggestion! Bogdan B
Hello,
I hope you are doing fine. I’m having an issue using category template. I used the cloud library to import it. When i open a category page, the sidebar doesn’t appear, instead it will appear when i scroll up in the middle of the page. What am i doing wrong.
Edit: If i make a page using your builder, my custom footer appear with 1 row three columns. If i use visual composer, the footer section appear in one row one column.
Thanks
Hello,
The wrong part is using 2 page builders for the same page. That will break the page. Please only use 1 page builder. Try to deactivate all non theme plugins and see if the issue still persists. Most likely it is a page builder/ plugin conflict or there could be a broken html or broken code ad on that page.
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
Hi, the video Youtube ID=JnXQCxPXqPI does not show up in the front page as in the demo installed for Beauty Pro. This not only happens with this but also other areas like the header, etc. Thanks…
Hello,
Please open a new topic on our official support forum at https://forum.tagdiv.com/forum/newspaper/ and our support team will gladly help out with the mentioned issues.
Thank you! Bogdan B
