8634 comments found.
Can you tell me how to add the wpml language menu in the classic restaurant template
Hi serboweb! You can refer to the official WPML documentation: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi guys,
I’ve noticed since the last update that the overlay in Media Gallery is animated even though the overlay animation is set to static. (i’m getting the icon appear on hover over images).
Is there any fix for this?
Hi pghealy! Here you are (an user reported yesterday): https://support.undsgn.com/hc/en-us/articles/214092169
Thanks! Sorry, I think I’ve done a patch before but it was a while ago, can you point me to the instructions please?
You just need to access your FTP, navigate to the relative folders and change the files.
Hello Team,
I am facing a very strange issue here. For team members presentation purpose I created a row with 5 columns by typing 1/5+1/5+1/5+1/5+1/5 in custom field. Within a row I added Single Media and Text boxes below each single media element.
Unfortunately even though everything seems right in frontend editor even in backend and I have all the elements, for some reason images uploaded via single media elements won`t show up on the page.
I tried making 4 and 3 columns row and its working perfectly. Can you advise?
Thanks.
Hi stevanpopov22! As for documentation the grid is based on 12 subdivisions, so 1/5 it’s not supported. In case you need to set 1/6 for each column and hide the last column in all devices by the visibility option (set all to ‘no’): https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=7
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, we’re running a blog on wordpress and it was installed by someone else. Looks like we’re using Uncode 1.6 and upgrading our php version from 7.1.33 to 7.3.16 gives issues. So we’re thinking to purchase a new version of uncode and then upgrade. Is this the way to go? How do we do the upgrade?
Hi rogerrrrrrrr! Since you have a super old version I first suggest to perform a backup: https://support.undsgn.com/hc/articles/360001216518
Then you can update to the new version with the Envato Market plugin: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
Okay thanks I will look into that. We will purchase a new subscription. It seems that our plugin is not registered at the moment. Will this cause any issues?
Hi rogerrrrrrrr! Don’t worry, you can use any valid license.
I want to know before buying you have such a kind of header as in the picture https://photos.app.goo.gl/qXpTvK9ZJk77kM4X9 translucent on a white background not the entire width of the screen. Or something like such a header. Maybe there are settings for the width of the header and not just the height.
And will you add the option to adjust the header width along with the background in future updates. Full width content and header as in boxed layout
Hi alexandrio10 and thank you for interest! 
No this is not an actual option, it’s pretty easy with few CSS but it’s NOT a native option (and so at the moment I can’t tell you if there are implications in more complicated scenarios): https://undsgn.d.pr/rnxCGx
Did you do this with CSS? https://undsgn.d.pr/rnxCGx
Do you plan to add this type of header in future versions?
Hi alexandrio10! Yes just for testing if it’s possible. At the moment I can not tell you if this will be inserted, sincerely is the first request that comes to us and we can not assess it so. It is a possible new option but it will have to be inserted when we work on the menus again.
I just make websites to order and I was asked for an unusual header. Here I am looking for a topic with such a hederom or something like that. But this type of header is very popular. Thanks.
I don’t go into whether it’s popular or not (let’s say it’s not that you see it very often), I just said that there aren’t many requests for us, maybe Uncode users are happy with the current possibilities.
After updating my site to the last version… Menu and footer do NOT have the style I selected for them. The 3 bars icon for mobile menu DISAPPEARED at all. The bacground color for submenu and displaying the mobile menu ALSO DISAPPEARED. And other styles also disappeared. Really disappointed.
Hi enriquetortosa! If this is an error with the theme here you should see thousand of similar messages, right? Instead here you don’t see anyone else complaining about the same problem so probably the problem is related to something specific of your installation or problems with customisations or extra plugins… Anyway if you have a problem that nobody reports it’s almost impossible to understand what you’re talking about if you don’t even insert the link to your site to have a check… can we have at least a link to your site?
Hi, I have heard lots of good things about your theme. But I compared it with Divi, really love its easy to use. I know you have a front end editor now, do you have plans to make it work faster and easier? Also the scroll effect and dynamic content are much easier to be created with Divi. If you can get your front end up to speed, I will definitely buy yours. Thanks.
Hi onyxlee and thank you for suggestions! Not something you do in a month, but we do hold back suggestions
Hello.
I use “WPBakery Page Builder”.
POSTS >> General >> Query Options >> Postor Page> Categories
Even if I type on the form, the load icon keeps rotating and I cannot select a category.
This is the same with tags.
How does it work?
Thank you in advance.
Hi TwoPeace! Are you selecting Pages? Did you tested the Taxonomies (for Pages you need to use Taxonomies)?
If the error persists this can be related to a Memory Limit issue, please verify you don’t have this problem in the System Status or try to increase it. Otherwise can also be related to extra plugins. If this doesn’t help you need to insert the category manually in the shortcode, switch to text mode, locate the code and insert something like this (the ID of the category are visible in the respective category page URL), ex: https://undsgn.d.pr/fmrwyp
Thank you!
Solved by entering the shortcode.
Which shortcode should I use if I want to filter by tags?
Thank you in advance.
Hi TwoPeace and thank you for the confirmation! You need to use:
|tags:17
Thank you for your reply.
I have another question.
If you do not tap the post image twice on your smartphone and tablet, you will not jump to the link destination.
I solved it with the script below for iOS, but how can I fix it for Android?
Does this theme originally include settings that solve them?
Thank you for your confirmation.
<script>
var userAgent = navigator.userAgent;
var UA_iPhone = (userAgent.indexOf('iPhone') > -1)? true:false;
var UA_iPad = (userAgent.indexOf('iPad') > -1)? true:false;
$(function() {
if(UA_iPhone || UA_iPad) {
$('a').bind("mouseover",function(ev) {
var link = $(this).attr("href");
var target = $(this).attr("target");
var linktype = link.substring(0,1);
if(linktype != "#") {
if(target == "_blank") {
window.open(link);
} else {
location.href = link;
}
}
});
}
});
</script>
Hi TwoPeace! Please check this one: https://undsgn.d.pr/5O6oQS
Everything is settled! Thank you for your quick response.
Hi TwoPeace and thank you for the confirmation! Much appreciated!
Hello Great theme, i have used it for about two years.
Is there some way to avoid the side scrolling of my website content in the off canvas menu style, becoming an overlay menu but with a short width.
And, is there a possibility that when clicking outside the menu space, this menu closes, that is, there is no need to go to the close icon.
Thank you.
Hi webmastergspot and thank you for appreciate Uncode! 
Try to use a code like this but I don’t know if this create other issues (anyway, it’s not possible to close it when you click outside, this involve JavaScript codes that cannot be modified easily):
@media (min-width: 960px){
.off-opened .row-offcanvas, .off-opened .main-container {
transform: translateX(0px);
-webkit-transform: translateX(0px);
-ms-transform: translateX(0px);
}
}
Thnak you very much. Just one problem, the X icon dissapears once I open the menu. Help me again please.
Hi webmastergspot! Please share your site link or open e private ticket, it’s really not possible to help without a check to your site.
Try to add this:
@media (min-width: 960px){
body.menu-mobile-transparent:not(.hmenu-center) .menu-absolute.menu-transparent {
z-index: 3000;
}
}
Thank you. It’s working perfectly. You’re the best.
Hi webmastergspot and thank you for the confirmation! Much appreciated!
Would you like to get featured? https://undsgn.com/uncode/showcase/
PS: If you like our theme and our support don’t forget to rate the theme 5 stars from the downloads page, this will helps us a lot to grow and allows us to continue the development of our theme! http://www.themeforest.net/downloads
hi! it’s possible to show a different menu in mobile version? thanks,
Hi adriboixet! No sorry this is not possible but you can hide and show menu items on various breakpoints, by the end you can modify it… try to paste a code like this:
@media (max-width: 569px){
.menu-item-mobile-hidden{
display: none !important;
}
}
@media (max-width: 959px) and (min-width: 570px){
.menu-item-tablet-hidden{
display: none !important;
}
}
@media (min-width: 960px){
.menu-item-desktop-hidden {
display: none !important;
}
}Then in menu items class options paste this classes based on your needs, ex: https://undsgn.d.pr/HazkTB
Okay, but when I want to hide the title of a submenu, so that the page goes directly, everything disappears.
You cannot hide only the title since this is the parent element of the list if you do this in HTML everything inside disappears as well. Anyway, as explained with this trick you can basically have a completely different menu for each device. For example, if you insert “menu-item-mobile-hidden menu-item-tablet-hidden” the item will be visible on desktop, while with “menu-item-desktop-hidden” only on a mobile.
Ok, and it’s possible to activate the sticky option on mobile???
This is inside the Theme Options: https://undsgn.d.pr/49etez
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket! Thank you! https://support.undsgn.com/hc
i mean sticky row. It doesn’t work for me in mobile version
We were talking about menus, but no, it’s not an option.
Hi,
Is there any way to add a button below the sidebar-details on a portfolio ”Sidebar stack”? https://undsgn.com/uncode/portfolio/sidebar-stack/Thanks!
Hi karlforsberg! No sorry, unless you modify the templates (that I discourage), there is not a native option, at least you can create a similar layout with the Page Builder but then is not scalable as the simple preset.
Presale question: Is it possible to make a fixed video background in a row? I know it can be quite tricky in other themes.
Hi FrederikBaastrup! Sorry what you refer exactly with “fixed”? Do you mean when scrolling? In case we confirm this is not possible, the fixed position in CSS is parameter of the background, a video (even if you see as a background) is a complex element (generally iframe) to which the background fixed property cannot be applied. It would be possible but with complex JavaScript calculations that would slow down the scrolling, so it is not supported. Not sure if Slider Revolution that is part of Uncode supports it, in case you can create a Row with Slider Revolution with the dedicated page Builder module. I hope this makes sense!
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Theme header don’t work with Agile Store Locator WordPress plugin
Hi chandlerka! It’s not supposed to work with any plugin out there, there are more than 31.000 WordPress plugins and compatibility can be granted only with the most famous as it is (sincerely it’s the first time I heard about this plugin).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation, check what is the issue is related and if it’s possible to adjust someway: https://support.undsgn.com/hc
Can I add custom elements to WP Bakery using this tutorial:
https://wpbakery.com/features/extend-wpbakery-page-builder/?q=%2Ffeatures%2Fextend-wpbakery-page-builder%2F&v=9025a1ae8c64I’m adding a custom element to use the wavify library to add animated svg separators
https://github.com/peacepostman/wavifyHi rvalenta! Yes sure if you’re a developer you can do whatever you want, but this falls within the territory of customisation and is the responsibility of the customer (not supported).
How can I block the footer from getting indexed in Google? I need to add a no-index tag to the content block but can’t find a way to achieve this.
Hi leoro123! Content Blocks are not indexed since they are not accessible as stand alone contents, obviously you cannot expect that only a part of the page is not indexed, this is simply not possible.
Hi everyone! I hope you doing great on this pandemic times. I would like to know if this theme support Wordpress 5.4 I was wondering if I could install it.
Thank you in advance! Regards, Tony
Hi megapublicidad! The latest release is dedicated to WordPress 5.4: https://support.undsgn.com/hc/en-us/articles/213454129
Hi ! I still have an old version (1.3.3) on an old site (Shame on me: – /). What is the safest way to update to the latest version? Thanks !
Hi nandaro! Since you have a version of years ago (2016) I strongly suggest to perform a backup first: https://support.undsgn.com/hc/en-us/articles/360001216518
Then you can update with the Envato Market plugin: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
Thank you very much for the quick response! I managed to update it very easily and everything works perfectly. Definitely one of the best theme for me.
Nandaro
Hi nandaro and thank you for the confirmation!
Hello ! Just a silly question, how to add a video from Youtube without using eEmbed elements ? I found it threw the classic interface but not with EditFrontend or EditAdmin
Thanks a lot
Hi remidoubi! I’m sorry but your question is really not clear, anyway if you want to use the native Page Builder elements you have to use the oEmbed method ( https://support.undsgn.com/hc/en-us/articles/213457149 ), otherwise use the classic embed code from YouTube but in this case you can also use in the Raw HTML element from the Page Builder. I hope this makes sense.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, thanks for your answer. Ok it works with RawHTML.
I find oEmbed is really not convenient. I am really surprise you didn’t include in your frontend editor a “media” box to show a video from Youtube just with the link (like in the classic wordpress editor, or Gutenberg, or Elementor etc…), maybe in the next update ?!
Thanks anyway have a great day !
Hi remidoubi and thank you for the confirmation!
Thank you for suggestion but I really don’t think we’ll never include a method as you ask since it can be only good for a simple video. In fact, with the oEmbed method, an external media can be inserted in the Media Gallery and used as a normal image to create advanced galleries, something that is possible not in the classic WordPress editor, not in Gutenberg, or in Elementor, ex: https://undsgn.com/uncode/works/portfolio-full-width-video/
You can delete this message. Just solved it by reading up other requests. Thank you.
Hi giordastar and thank you for the confirmation! Appreciated!
Hi, my client has a not registered uncode theme installed (1.7.5). I bought a license today but I cant register it with the purchase code and the generated token. There is this message: “You have entered invalid credentials, or your Envato account does not include Uncode among your purchased items.” What can I do instead of a new installation?
It worked! Thank you so much!
Hi the_guitarist95 and thank you for the confirmation!
