19067 comments found.
Hi Guys! I already have two licenses, very happy with the theme! I know that my support already expired, I am sorry, hope my question won’t be a big trouble for you! Maybe I am just missing something in the settings and you could point me in the right direction.
My question is about the Header/Subheader – Responsive Menu.
On Mobile devices < 768px I would like to display a Menu button on the left, Logo in the centre and Icons on the right.
All works, but I wonder if there is any way for me to add a Phone icon instead of Search icon. I would like to make the phone icon clickable – and on click it would make a phone call.
Ideally I would like to create a menu like on this page – please check on mobile – https://optimalsolicitors.com
Thank you!
Roland
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on your site first and check if there is anything we can do to help. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I am outraged at the fact that I purchased this theme. I added it to a website which the domain expired, couponproxy.com. I now can’t use the theme on a new website because I cant deactivate it off the expired domain? This is a flaw that need needs to be fixed. I paid good money to use your theme and I cant get support without paying $41? Horrible experience and I recommended you to so many clients of mine. I will have to start recommending a new theme if I dont get help.
Hi,
no, you do not have to pay for the support. We do offer support even if expired so we really do not understand why your message is so offensive.
For those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
P.S. We have checked your license key and so far you used it for several different domains and not only the one you mentioned above:
http://www.couponproxy.com/http://adeptonlinemarketing.com/
https://cannabisthrives.com/
Best regards,
Muffin Group team
Fatal error with the latest update !
Hi,
what “fatal error” you get and where exactly? Please provide more details about the issue you’ve faced with.
Best regards,
Muffin Group team
Why are breadcrumbs disabled on the mobile version ? How can I turn them on?
Hey,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
Thank you.
To force breadcrumbs on mobile, please use the following custom css:
#Subheader ul.breadcrumbs {
display: block !important;
}
thanks))))
You are welcome! 
on these two pages address section have same font-weight 600 in css, but it as we see font weight are different on display please help to fix this issue
i fixed it
Great, thanks for the update.
Hello .. i nee more details about ” play ” theme .. how is it work .. do you have any example?
Hi,
what do you mean exactly? Please explain because we are not sure what kind of details you ask for.
Best regards,
Muffin Group team
i want to know how it work .. its only theme? .. or there is some details inside?
is it work if i add questions or no ?
This is WordPress theme so if you are looking for a special functionality, you have to look for 3rd party plugins.
i tried running Google Ads on my website and they flagged some of the Betheme core files to contain malicious or unwanted software ,I’m not sure whats going on there
Hi,
please provide more details about that so we may have a closer look on it. We guarantee that theme itself is out of any malicious or unwanted software so if you really have such files, it means that probably you have the 3rd party plugin that is out of date.
Best regards,
Muffin Group team
these are the files they are saying may contatin malicious or unwanted software
We’ve checked those files but we did not noticed anything wrong. Anyway, we recommend to do the following steps:
1. Please go to your FTP account where theme is, remove whole theme folder and then upload the latest version thru FTP as well. Please make sure that all the files were copied correctly.
2. Remove all 3rd party plugins (including cache of course).
3. Make sure, there is no additional cache stuff on server side.
If above won’t change anything, it means the tool that gave you this information, is buggy.
I created a website for somebody using your theme.
http://caribbeanhealthbeauty.com/Before finishing it, they closed the company. There hosting is not working anymore so I cannot deregister my purchase code to use for my own. Can you please help me in this matter.
Regards
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
I need to change the domain of the theme registry, how can I do it? thanks
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
“Preview” button/functionality is TOTALLY BROKEN in this theme, and support knows it and doesn’t care – you can’t tell this until you buy the theme and go to the support page, and then they tell you that Preview has never worked in this theme.
I can’t believe this theme gets the sales it does (including my own money) when a core functionality that is absolutely vital to WordPress is literally gone and they have no plans to fix it.
Hi,
“Preview” button works of course. Maybe you misunderstood something thus we are going to explain. “Preview” button let you preview WP default editor content without saving it. But, if you refer to Muffin Builder, it uses WP custom fields and it has to be saved due to security reasons before you can preview it. So there is nothing to be fixed as we built it according to WP API.
Best regards,
Muffin Group team
When editing pages as described in your documentation, the “Preview” button does nothing – it does not show the changes that have been made. You must permanently save the changes before you can preview it. The only way to make Preview work is if you switch off the page builder entirely and code it manually. It’s ridiculous to say that WP API prevents the use of Preview with a page builder – no other page builder (I’ve used all the major ones) breaks Preview. Just saying “it’s a feature, not a bug” doesn’t prevent it from being a bug.
We are very sorry to hear that you do not agree with us but WordPress custom fields does not support Preview feature and it is independent of us. If something was done according to WP API, can not be a bug. If you do not agree, you can always send your request to WordPress developers.
Hi – BeTheme is one of our favorite themes! Where can I find detailed directions on updating the theme? When WordPress updated to version 5.4 it crashed my site. Now, when I try to login to the admin side I get a “critical error message”. I tried updating my theme but that also crashed my site. I was able to restore it from a back up from a couple days ago. Can you please help get everything working properly?
Here are the specs on my site: WordPress version 5.4 Current theme: Betheme (version 20.6.4) Current plugin: Slider Revolution (version 5.2.6) PHP version 7.3.12 url – https://3csmobile.org/
Thank you!
Hi,
if your current theme version is older than 20, you have to update it manually. The best way to do this is:
1. Go to your FTP and remove whole /betheme/ folder.
2. Later, download latest version from Themeforest, unpack and upload latest version via FTP as well.
Above 2 steps are all you have to do to update theme to it’s latest version.
Since now, you can easily do all future updates via Update to [version number] button which is just under the Be logo on the right side under BeTheme > Dashboard section.
Best regards,
Muffin Group team
Thanks, this is the message that I’m getting for Slider Revolution. I think it’s what’s causing the problem. What does this mean?
Slider Revolution – Premium responsive slider
Version 5.2.6 | By ThemePunch | Visit plugin site This plugin failed to load properly and is paused during recovery mode.
An error of type E_ERROR was caused in line 71 of the file /var/www/wp-content/plugins/revslider/includes/framework/base-admin.class.php. Error message: Uncaught Error: [] operator not supported for strings in /var/www/wp-content/plugins/revslider/includes/framework/base-admin.class.php:71 Stack trace: #0 /var/www/wp-content/plugins/revslider/admin/revslider-admin.class.php(572): RevSliderBaseAdmin::addMetaBox(‘Revolution Slid…’, ’’, Array, NULL) #1 /var/www/wp-content/plugins/revslider/admin/revslider-admin.class.php(73): RevSliderAdmin->addSliderMetaBox() #2 /var/www/wp-content/plugins/revslider/admin/revslider-admin.class.php(44): RevSliderAdmin->init() #3 /var/www/wp-content/plugins/revslider/revslider.php(162): RevSliderAdmin->__construct(’/var/www/wp-con…’) #4 /var/www/wp-settings.php(377): include_once(’/var/www/wp-con…’) #5 /var/www/wp-config.php(97): require_once(’/var/www/wp-set…’) #6 /var/www/wp-load.php(37): require_once(’/var/www/wp-con…’) #7 /var/www/wp-admin/admin-ajax.php(22): require_once(’/var/www/wp-loa…’) #8 {main} thrown
Please remove Slider Revolution plugin completely and install its most recent version from BeTheme Options > Install Plugins section. This should help.
Will I lose my current slides if I remove Slider Revolution? Should I remove & reinstall the slider before updating the theme?
No, you won’t lose any slides as they are being stored in database. It does not matter if you will remove&reinstall before or after theme update.
Thank you – this worked great. is there a link to your support page where you detail the theme update process? Thanks!
Yes, for more details please check this topic.
Hi how many websites can I create with 1 license
Hi,
according to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
Don’t have a package like Unlimited License?
Sorry but there is no such license on Themeforest marketplace.
Hello I’m planning on buying the theme, but want to know on the Factory site can I remove the yellow and blue striped line on the homepage and anywhere else it is seen on Factory? The yellow and blue line I’m talking about is between the blue box and the online drawing of the car on the homepage of Factory. Thanks
Hey,
sure you can. Pre-built websites (demos) are only examples of what could be accomplished with the BeTheme. So basically, you can do much more than you see on specific demo.
Best regards,
Muffin Group team
once I buy this theme can I use all 500 demo for different different site ?
Hi,
according to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
Hi, i have a problem to add Google Fonts to the theme. I can upload 2 different fonts, that’s ok. But if the site tries to load the different font weights, it can’t find them because I’m loading e.g. the 300 woff file. It’s so hard to load them locally if you’re using different font weights. Is there a way to combine them to one single woff/ttf?
Hi,
we are sorry but it is not possible to combine them to one sigle woff/ttf as different because there isn’t a single one that works in all browsers.
Best regards,
Muffin Group team
Trying to install beStore demo content. I have ALL the plugins requested installed and activated. I also have all the requested value in php.ini for beTheme requested (the system status have all the parameters checked in green).
During install of beStore demo content I receive the following error and I’m not able to continue:
Failed to import pa_color Black Failed to import pa_color Blue Failed to import pa_color Green Failed to import pa_color Black Failed to import pa_color Green Failed to import pa_color Black Failed to import pa_color Blue
Hi,
we’ve sent you answer on your question privately about 5 hours ago where you asked about the same. Please check your inbox and provide the details we asked for.
Best regards,
Muffin Group team
Hi, in the last couple updates we noticed a huge 30px margin added to the top only of all the footers. When we compared the code with sites not yet updated we noticed this difference below. We have to go into every site and edit the css code to make everything look normal. When will this be fixed?
NEW BETHEME CSS: .widget { padding-bottom: 30px; margin-top: 30px; position: relative; }
OLD BETHEME CSS: .widget { padding-bottom: 30px; margin-bottom: 30px; position: relative; }
Hi,
please send us link to site where you have a problem with margin so we may have a closer look on it.
Best regards,
Muffin Group team
www.mobile pros autorepair .com
without all the spaces
We’ve checked your site but we have no idea what you would like to do as after further checking we realized that we did not changed here.
Hi, you changed it for sure. Look at you versions of layout.css. Under .widget, it now has margin-top: 30px, this was not in the previous versions. I am not sure which version switched it, but one of the last few.
NEW BETHEME CSS: .widget { padding-bottom: 30px; margin-top: 30px; position: relative; }
ALL VERSIONS BEFORE THAT: .widget { padding-bottom: 30px; margin-bottom: 30px; position: relative; }
Ok, you are right. Forgot we had to do this to add sticky sidebar feature that many customers been asking for. If you want to go back to previous solution, just go to BeTheme Options > Custom CSS & JS > Custom CSS section and add the following css declaration:
.widget { padding-bottom: 30px; margin-top: 0 !important; margin-bottom: 30px; position: relative; }
why are u tagging elementor into your BeTheme ? i installed it but looks you don’t really support it… ? are u scamming people ?
Hi,
the answer is very simple, we are tagging Elementor because plugin is compatible with BeTheme. According to many customer requests, we spent some time testing both together and they are compatible. So, NO, we do never scam people as we do never announce compatibility unless we won’t make necessary tests carefully enough.
Best regards,
Muffin Group team
but its impossible to use your demos… you have tutorials how its works ? documentation ? because i tried to edit… but all your contents are inside Muffin Builder into page options…. nothing to do / see with Elementor ?
Maintaining compatibility does not mean that we transformed all pre-built websites into Elementor. It means that BeTheme and plugin works together without any issues.
Pre-built layouts were built with Muffin Builder tool which is much lighter, easier in use and faster. We did not built those demos with WP Bakery (previously known as Visual Composer) or Elementor because it’s an additional plugin and in reference to right agreements, we can not force users to use 3rd party plugins. Also, for many users, Visual Composer and Elementor just doesn’t work right because plugin is quite heavy and requires much better hosting service than Muffin Builder.
OK, got it. Not really happy with the statement, but thats life…
my site http://adventura.media/ not opening properly, before it was working fine but suddenly it showed that all CSS, js, files are missing, please help to resolve this issue.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I need to request a refund on the BeTheme I purchased yesterday. None of the pre-built themes will load. It says it is loading, however, after about 1 minute it gives an error “an internal error or misconfiguration and was unable to complete your request.” I have reset the site database several times. I do not have time to troubleshoot on this project and need to move to a theme that works. Thank you for your assistance.
Hi,
please send us request privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so may help you. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
