19067 comments found.
Suddenly, the purchase buttons on the site have stopped appearing. When I check the options of the theme for the store it tells me that I have to have woocommerce installed, as if it didn’t detect it. In fact, I have switched to a general wordpress theme and all product buttons come out, but when I reinstall betheme I have no buttons ??? My client does nothing but claim it, what happens? Can you help me? Urgently!!! Regards
Hi,
we suggest to check if your client did not enabled Catalogue Mode under BeTheme Options > Blog, Portfolio & Shop > Shop section.
Best regards,
Muffin Group team
Obviously, I checked that before I opened this ticket. This changed by itself, it doesn’t happen with a standard wordpress theme, so there is a bug in the theme. Can you help me? Regards
In such case, please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
I need a email address to I create a new user.
It has been fixed with the latest update to your theme. Thanks
You’re welcome! 
One more question, I ve been trying to set the shop page to full width but I dont seem to be able to find the setting. I am guessing it needs custom css, any help? Thank you!
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
sent
Thanks, we will respond as soon as we check.
Thank you! One other question, for some reason breadcrumbs are not showing up in single products pages, I tried disabling all extra plugins, I removed all custom css, but still cant see the breadcrumbs, they work in all other pages.
Please send us link to product page privately as well and we will check what might be the reason.
Is there a way to show 2 products/columns in the mobile version (in shop, home page etc), instead of just 1? Its a lot of waste of space and its not intuitive at all when we have only 1 product in mobile, people need to slide down through tons of products to check the catalog.
I think have 3-4 licenses of this theme and I just realized that this is not in the options. Its crucial for a store to be able to adjust the mobile version, if this is not possible I will have to look on another theme unfortunately 
and i really like your theme.
I saw your comments about a year ago and two years ago and you are mentioning that it doesnt make sense to have 2 columns in mobile version… I am sorry but from UX point is by far the best option, checking two products at a time, when smartphones have 6” screen, check websites like dollskill.com or us.killstar.com and hundreds other and you will see how faster the experience is. That being said let me know if there is an option to hard code something like this, as the 1 column is definitely not visible appealing for mobile. Thank you!
If the reply will be I need to hardcode this, please let me know which files I need to edit so I can change this in the entire site. I made the mistake to buy the license a while back and the client finally decided to move forward with the project, I dont wanna spend more money and already designed the entire website only to get stuck on this…
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
sent
Thanks, we will respond as soon as we check.
Hi. When activating the Action Bar, 3 links appear:
Partnership information, FAQ, Help Center
I can’t find a way to remove them. Can you help me? Thank you.
Hey,
you have additional menu set instead of social icons and you can manage it under Appearance > Menus section.
Best regards,
Muffin Group team
Hello, i noticed that the standard “woocommerce store notice” goes above the main menu, covering it ( see https://ibb.co/phygM73 ). Furthermore, the entire header is moved downwards. Can you help me pls?
Hi,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
Thanks, meanwhile i solved it by putting some html code in the top hook. The problem appeared on all pages if the default “woocommerce store notice” was activated. It may be helpful to investigate anyway.
Unfortunately we were unable to re-create this issue on our side thus we asked for the link to site where this happens so we can investigate further.
The “Be” favicon under my saved shortcut websites in Firefox (Mac) is impossible to remove. How in the world is that possible?
- I did go under Be Theme Options > general > favicon and changed it there, and also added the png for IOS - I did go under Appearance > Customize and uploaded all logos there - I did go in my ftp thing and manually remove and upload the correct favicon.
STILL, the “Be” favicon shows up but ONLY in my “saved websites” in the bar under where you put the domain url in Firefox on a mac computer.
Please tell me where I can go and change that. I haver had that problem before! Where is that hidden???
Thank you in advance.
Hi,
to replace default favicon, all you have to do is set own under BeTheme Options > Global > General > Icon section. So, if you already did it but still have default icon saved in your browser, you have to clear browser’s cache.
Best regards,
Muffin Group team
I think its time for Betheme to have mordern visual builder like DIVI and ELEMENTOR. Is there any plan on upgrading soon?
Hi,
we got it in plans but the main idea of Muffin Builder is to be as light and easy in use as possible.
Best regards,
Muffin Group team
hi there, im trying to do animated headline in h1 tag. when i add a js or plugin the logo disappear for some reason. is the any shortcode with betheme for animated txt, example https://codepen.io/Attrexx/pen/jAjvJo PS; i have support license from client Betheme
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello, I just installed my theme and while installing the required plugin Slider Revolution I get this message:
Downloading installation package from https://api.muffingroup.com/plugins/download.php?code=c53a95e1-fd7b-4da1-93b4-613719d0d232&plugin=revslider… Unpacking the package… An error occurred while installing Slider Revolution: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
How can I fix it?
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Sorry to say that, but your support and your service in case of local MAMP development in your registration process that ends in an cURL error 35 is far away from professional. A lot of webdev’s are working first on a local machine with MAMP and the only thing you say about this is “contact your hosting provider” what cals like a joke, we are our own provider in this case. And all other replies about this problem doesn’t help us.
You have a management tool to manage the licenses and url’s thats fine, but doesn’t help in case of register a theme. What you need is an online registration solution in case of ALL!!! MAMP local developers. I can not reconfigure my MAMP (with PHP 7.0.8) just to use your Theme to develop the page on a local computer.
As you see, there are so many of your clients have huge problems with the same case. We all looking for a solution.
I am looking forward, thanks
So far, the only chance to use your theme is to install it on a live server and work on it. There is no problem so far. But for real webdev’s is it not a real option.
For everybody who has the same problem with MAMP, the Support (he was great and proper) recommended to me the use of XAMPP (in my case for an extra version for mac). But this is not an option for me personally to change my dev system just to use a special theme like BeTheme.
So far so good, thanks a lot
Hi,
because you are using BeTheme locally on MAMP (we understand it of course) we do not have an access to your local settings/configuration. For any server config (including local servers) are responsible their admins. The Item Support Policy says:
Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.
Despite above, we do always try to help our customers as much as possible. However, because your problem is related with local server, there is not to much we can do unless it is not online.
Thank you for understanding.
Best regards,
Muffin Group team
Thanks for your feedback. Of cause i think the problem is MAMP he didn’t allow to connect to your API from local. I think this could be a security thing.
For sure the problem is not the theme, what I see in the theme is great and an excellent work.
But for the most developers who build the website first on a local system it is difficult in that case. A switch to XAMPP is in the most cases not the option. So we have to move on a server on the internet and it works perfect with the registration. But if you work with child themes, with additional scss/css/js it is more easy to work local server.
But It is allright, its one or two steps more for us. I think it would be awesome for the future to have ay registration online somewhere in your registration tool where we can register the theme with our local host address, maybe with a control file that we can download, and save on the theme directory that tells the Registration on the BeTheme Dashboard that it is registered, something like this.
For now everything is cool (y)
Thanks a lot for your feedback
Sure, we understand. Thank you for the suggestion
Hi,
I have a small pre-purchase question.
Which pagebuilder is used in this demo? Link: https://themes.muffingroup.com/be/coaching2/
Thank you fro your reply.
Regards,
Richard
Sorry, I mean this demo: https://themes.muffingroup.com/be/coaching/
Hi,
all pre-built layouts were built with Muffin Builder tool which is much lighter, easier in use and faster. We did not built those demos with WP Bakery (previously known as Visual Composer) or Elementor because it’s an additional plugin and in reference to right agreements, we can not force users to use 3rd party plugins. Also, for many users, Visual Composer and Elementor just doesn’t work right because plugin is quite heavy and requires much better hosting service than Muffin Builder.
Best regards,
Muffin Group team
OK, that is clear. Thank you very much for your reply!
You are welcome!
Hello, I can’t register her theme to a new domain. I have unregistered it from my old installation of https://geeko.biz and deleted the theme folder in the /wp-content/themes directory. If I want to register it under a new domain it does not work. I always get the error message: Purchase code already used. “Please deregister purchase code and remove theme folder on: geeko.biz”
Can you please make this right. Thank you!
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Are you working on upgrading Muffin Builder to have seamless frontend page builder like Avada’s Fusion Builder plugin or X theme’s Cornerstone plugin? Right now muffin builder seems a little wonky to use since it’s so hard to visualize changes you’re making to the theme. I understand WPBakery plugin is included, but that doesn’t help when all the pre-built themes were made with Muffin Builder.
Hey,
yes, we got it in plans but at this moment can not give an estimated time when it might be ready for use.
Best regards,
Muffin Group team
Hi,
I want to know how to edit the text size of some elements like (Separator with text and Fancy Heading)
I tried to edit the heading 1 & 2 from theme options but the mentioned elements still the same size, so where to edit their size?
Thanks in advance 
Hi,
to change font size for specific elements like you mentioned above, you have to use custom css. If you will send us link to page where you have this item set, we will provide you an example css declaration.
Best regards,
Muffin Group team
I need css code to put it in the custom css to make the text of “separator with text” in 25px size
Please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
i`m using the simple slider but i need the pictures to resize to the slider height not to crop, how can i do that?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi!
We are small webdesign studio and I was wondering if you have any kind of special offer for your theme – a special offer for 100 websites for example – something what Elementor offers.
Thank you for your answer!
Hey,
because we are Envato exclusive author, we are not allowed to sell out of Themeforest. According to marketplace, there is no such license available. For more details about licenses, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
another issue i added column but once i update it will disappear pls refer to viddeo: https://www.loom.com/share/925d159be5684de3ba13f01972bd24f0
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
P.S. We would be grateful if you can send all future support questions via above form.
Best regards,
Muffin Group team
send pls check tq
Thanks, we will reply on your message as soon as we check.
hi i still not receive any reply and my page keep losing data at below
Please check your inbox/spambox as we sent you message yesterday at 12:42PM
done replied tq.
hi, is the plugin file have issue? pls refer to https://prnt.sc/ruk6hf, i hv: Downloading installation package from https://api.muffingroup.com/plugins/download.php?code=298fb519-db8a-4645-9c2e-2122534e640c&plugin=mfn-header-builder…
Unpacking the package…
An error occurred while installing BeTheme Header Builder: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (10) : Unable to find End of Central Dir Record signature. <—this error
i found the error is php version, i use php version 7.3 it will show error but once i downgrade to 7.2 all ok
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
nvm i had sort it out now i face another issue, how to resize this logo? https://prnt.sc/rulfu9
i use this code from your : https://forum.muffingroup.com/betheme/discussion/13070/make-logo-bigger not working as below #Top_bar:not(.is-sticky) #logo { height: 456px !important; } #Top_bar:not(.is-sticky) .menu_wrapper { margin-top: 20px !important; }
Logo size can be set under BeTheme Options > Global > Logo > Advanced section.
Hi there – I am planing to buy, but I need the function which I am not sure is included out of the box in your theme. I need a portfolio / gallery funciton. It should be like a portfolio grid, there should be a filter, user can filter different categories of items. But when the user click on the item, I want it to open the image in a lightbox in a large image size, and also show a caption / description of the image. In the lightbox, user should be able to click the left and right arrow to go through the different items.
Could you please let me know if all or part of this function can be achieved?
Hey,
we do have both features, Gallery and Portfolio. If you would like to jump between featured images in portfolio (popup) same as gallery works, you can do this of course but please note that if you switch from project details to popup, you won’t be able to link same portfolio items to its detailed pages.
Best regards,
Muffin Group team
muffingroup supports:
Be themed Saler
This provider has no good support at all. We do not get all of our topics downloaded, and it is not helping us at all. He says it’s cockis’ fault. We have offered that he shows us how to download the be topics with demos, but shows no interest. with repeated attempts we get ONLY 31.9 MB down from possible over 200MB. We also offered to download it and send it to us with transfer. they didn’t help us either. I am of the opinion that no new customers are welcome because with my opinion they will not be able to help the people with support. I think only the new customers will be tempted, but if they can’t download it, they won’t matter after the payment. Because of this, I would not recommend buying this product. They are good topics if you get it, but if not, then they are no longer important to this provider. we don’t get the money back either, supposedly over time, but that those who report every 4 weeks are not to blame. OK I would not buy it again. I will always give this opinion for further furums and evaluations, because nobody cares that I will be helped.
I have to give 1 STAR because there are no 0 stars.
Hi,
the most recent message you’ve sent us been sent yesterday, close to midnight (11:19PM GMT+2) so we do not understand why you claim that support is not good.
Like we told you in private message, we have no impact on Envato marketplace and its download system. It is totally independent of us so we do not understand why you blame us for your issue with download. As proof, we attach the screenshot you sent us in this message https://pasteboard.co/J2GjUDi.png
Please also note that any other customer is able to download files without any issues what means the problem has be on your computer side.
P.S. If you refer to support, you bought the license over 3 years ago and according to Item Support Policy, your support has expired long time ago. Despite this fact, we tried to help but you do not listen us and just blame for something that is completely independent of us.
Best regards,
Muffin Group team
