23207 comments found.
Pre sale questions, If i purchase 2 themes for 2 different websites can i receive a discount for purchasing 2 at the same time? Thank you in advance, i am looking to purchase right away.
Hello, @letcjhelp,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no discount on Theme Price now, you have to purchase it on its regular price.
Regards, P-THEMES.
Please tell me how to translate into russian Log in/Log out/Register Links?
Hello, @Givegi,
You have to change it into the Theme Language Files as per your requirements.
1. https://postimg.cc/hJYjGV0h
2. https://postimg.cc/vcvZVJvJ
3. https://postimg.cc/Y4vrThw7
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Regards, P-THEMES.
Hello. I bought this theme for a second time. but i have a problem. cannot remove the “Become a Seller” link from the header or menu. https://prnt.sc/ruzl2k Cann you help me?
..and how can i put categories below the search engine? Like in demo: https://www.portotheme.com/wordpress/porto/shop22/
Hello, @mlabazan,
1. It has been added using Header Builder, Please go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and edit the HTML element and change it as per your requirements as showing in this screenshot: https://postimg.cc/yknwPDK1
2. That also has been added using Header Builder, You can check this screenshot: https://postimg.cc/9zvnYsrf
You can see in the screenshot that Block shortcode has been used under it, so you can add a new Block and use the Shortcode by following the same screenshot, it will work for you.
Regards, P-THEMES.
Thanx! Thanx!
The navigation arrows in the portfolio area are switched. The arrow that should previous, goes to the next and the one that should go to the next goes to the previous.
Hello, @guilhermeaquere,
I am sorry but I think you have not understand it, that how it works, let me explain you.
It works with bottom to start because your old Projects/Portfolios went at very bottom and the latest one appear at very top as showing below:
1. https://postimg.cc/R6BZ1GJY
2. https://postimg.cc/MMVjqvVC
I added another new Project/Portfolio as a Test Project in another date as showing below:
3. https://postimg.cc/LYptKfh1
And now you can see it is showing Next arrow as well.
4. https://postimg.cc/755dfv9N
And if you see very last Project/Portfolio Date wise:
5. https://postimg.cc/t1SsDxWb
It only shows Front Arrow.
6. https://postimg.cc/gLrQRfdd
So this is how it works, Hope its all clear now.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/11/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I want to buy the theme again but first I must test it in a subdomain that will not be the final domain, should I indicate this so that later it won’t tell me that the theme has already been used with that subdomain?
In other words, it only allows one license to use 1 wordpress and if you must first try the theme on another server with a different domain, can it be done ??
Hello, @unocrea7,
There are 2 scenarios:
1. How many sites/domains you can use the License, The answer is only one, This is Envato Policy you may wish to confirm from them as well, Please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
2. You want to use the Theme first of Test site and then want to transfer and use it on the final site, yes it is also possible, please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Hi,
When new update will release?
Hello, @maxwebone,
We are working on the new Theme update and soon you will find the new update release, please be patience till that.
Thanks for your understand.
Good afternoon !!! Is the Porto theme compatible with Elementor? Thanks.
Hello, @feijon,
First of all, thanks for showing your interest in Porto WordPress.
As you know that we have recently added the compaitability of the Elementor plugin with the Theme, So there is no pre-built Demo with Elementor plugin for now, All the Pre-Built Demo’s are made using WP Bakery plugin, So you can only Customize the Pre-Built Demo’s using WP Bakery plugin and if you want to use Elementor plugin then you have to start from Scratch.
But for your information, we are working on the upcoming Demo’s version, which you will find with the upcoming updates of the Theme and which will we built using Elementor plugins.
Regards, P-THEMES.
Hello, i’m very intereste in your theme, but before i purchase it I would like to clear some things:
1 – Is it possible for me to easily translate it to portuguese (Portugal)?
2 – I need to have on my website some national plugins like:
https://www.webdados.pt/wordpress/plugins/multibanco-ifthen-software-gateway-woocommerce-wordpress/ https://www.webdados.pt/wordpress/plugins/nif-de-contribuinte-portugues-woocommerce-wordpress/You think it’s possible to have those things working on the theme?
Thanks!
Hello, @erisilva,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can translate your site using Porto WordPress Theme in any language as per your requirements by following this video:
https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s
2. Sorry to say that but we have not tested those plugins with the Theme yet so we are unable to suggest to you on this if those plugins built properly by following the complete guidelines of WordPress then it must have to work properly with any Theme. So if you want you can try those plugins with the Theme.
Regards, P-THEMES.
Hello, I love the widgets on the single product page.
Single Product Page https://ibb.co/Jsb2wM6 https://ibb.co/zx4yF16I am using the Dokan plugin.But the widgets and related products on the single product page are displayed on the seller add page page. Is there a way to remove this from the vendor add product page?
Add Seller Product Page https://ibb.co/pwmZp1C https://ibb.co/cw2d46wHello, @lilbilisim,
You have to remove that Sidebar from Seller/Vendor Dashboard page using Custom CSS, Please contact us via our support system with your site WP Admin Login details so that we will check and solve it on your site for you.
Regards, P-THEMES.
ticket number #86603
Hello, @lilbilisim,
Now, please be patience, once your support ticket will resolved you will get the reply of your ticket.
Thanks for your understand.
I use it with the Dokan plugin. Home page, category and single product page look bad when sellers upload different size photos. Is there a way to sync this?
Homepage: https://ibb.co/7ghszS2 Category: https://ibb.co/jg8KWB8 Single Product: https://ibb.co/9Yr9sx7Hello, @lilbilisim,
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
1.https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
2.https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
Please try with the CSS given below once, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .owl-carousel .img-thumbnail img {
width: inherit !important;
}
.owl-carousel .owl-stage-outer {
height: inherit !important;
}
If you want anything beyond it then it requires Customization.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
Hi, I want at my page taht users in cart page can empty all products at once not only to click one product per time. Also at checkout page I want that my users have option back to cart. Please help
Hello, @work-connect,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
.
Hey! How I can remove that info in admin’s panel? http://prntscr.com/rujs2n – thanks!
Hello, @ocm-24,
To disable the notifications from the plugin there is no option available in theme settings. Because the notifications are WordPress functionality and our theme doesn’t influence this.
You can try adding any third-party plugin that better meets your requirements.
OR
You can read the following articles for further help:
https://wordpress.stackexchange.com/questions/20580/disable-update-notification-for-individual-plugins
Regards, P-THEMES.
Hi, Trying to write on the support page but it is not loading. My website eaststudio.comau does not have the “add to cart” showing on product pages. Can you please advise a fix? Thanks, Blake
Hello, @blakereb,
The Support Forum is working here is the screenshot: https://postimg.cc/BtXKBwvK
Please try again with a proxy as well: http://www.portotheme.com/support/
And as far as your issue concern:
https://themeforest.net/comments/23507969Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it2. Search Comments Section:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/comments
Porto has Large Comments where many questions have already been answered. Please use the search functionality’ in this Comment to try to find an answer to your question.
Otherwise, please contact us via our email newsmartwave@gmail.com so that we will check and solve it for you.
Regards, P-THEMES.
Hey I’ve just purchased your theme yesterday and when I installed it, different things happened: 1- a huge decrease in the speed test of the site even after i removed some of the short codes in the speed optimization tab. ” I didn’t install any special plugins yet, except the ones you recommend to install”
2- I have been added a lot of images before the installation and it were looking very well at the default theme of wordpress. After installing the theme and using the regenerate thumbnail plugin as you advised, the images quality converted to too bad quality on the shop page and the thumbnails.
3- When I make an edit in the theme option, it don’t appear on the front end or some of them appear and the others don’t. Although, it appear on the customize window.
4- The quantity on shop page didn’t work except for 1
5- I want to know If I can add the quantity and add to cart side by side, and above of them the swatches to make the customers able to add from the archive page.
Hello, @gubrahmed,
1. We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
2. The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
1.https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
2.https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
Please try with the CSS given below once, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .owl-carousel .img-thumbnail img {
width: inherit !important;
}
.owl-carousel .owl-stage-outer {
height: inherit !important;
}
If you want anything beyond it then it requires Customization.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
3. This Could be because of anyone from the 2 reasons, Cache or the File Permission issue, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
4. Yes, We are sorry for the inconvenience but this is the known issue and we are working on it, we will solve it with the upcoming update of the Theme, please be patience till that.
5. You can only show the swatches on Archive page, but not add it to the cart, for adding it into the cart you have to select it in Quick View or go to a single product page, this is the default functionality of the Theme.
And sorry but please do not ask multiple and large issues here, this platform is only used for presale or small issues, not for multiple and large issues, For multiple and Large issues we have our support system, please now contact via our support system if you have any issue remaining or the new issue.
Regards, P-THEMES.
First of all I want to tell you that I don’t ask for help unless I read the resources the author of plugin or theme provide.And why I post a long set of issues here? simply because your support desk prevent me from asking general questions and enforce me to give site admin credentials and other things I don’t to waste time for making it. So let’s reply to what you replied with: 1- I said: I’ve a huge decrease in the speed test of the site even after i removed some of the short codes in the speed optimization tab. You said: Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there And told you that ” I didn’t install any special plugins yet, except the ones you recommend to install” you told me: we suggest you remove unnecessary plugins. Note: For caching and minify, the hosting company give me a plugin similar to the plugins you told me to use and it also optimize images as well.
2- I told you that: I have been added a lot of images before the installation and it were looking very well at the default theme of wordpress. You said: The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
Honestly, I shocked and didn’t find you helpful, I feel like I’m speaking to a robot and he also offer his paid customization forcefully. Very bad experience. I want a refund for what I have paid.
Hello, @gubrahmed,
First of all, our support system is a private platform, no one can see the info or any ticket of others except our support staff.
Secondly, No need to provide the login info if you simply want to ask general questions via our support system, but you have to fill all the necessary fields like site URL, purchase code, product in question etc…
1. Please share your site URL here so that I’ll check it for you and provide you the best possible solution for it.
2. Sorry for the inconvenience but this is me a Human, not a Robot, and I read your comment already in your first one, and if something is working fine with the default WordPress Theme, then it does not means it has to work fine with all the Themes in the World. Default WP Theme does not have all the Options that Porto WordPress has, Default Theme does not have all the Custom Post Types that Porto WordPress has, Default Theme Does not have Header Builder, Porto Studio that Porto WordPress has, Default Theme Does not use any of the plugins like WP Bakery/RS, etc, that Porto has, so there is a vast difference between the default WordPress Theme and Other Premium Themes.
Now, If the Images were looking fine before and not now, you have to change the Size of the Images, You have not read the articles that I gave you for a single Time, otherwise, you would not have to ask again, Please try and understand and read the complete articles and do the following suggested in it.
Thanks for your understand.
Hey, again
SO…I know what you have shared about your gorgeous system! But as I guessed, may be I’m wrong, that an asterisk is a required field.
As I see in your language tone that you take what I said in person, first I apology if that what you got from my words, but that assure me to not going on with you. I want a refund for what I’ve paid.
I had been read 2/3 of the articles you sent, so I haven’t taken time to read the rest.
With regard to your theme, I know what you said about the difference between default and premium . I’ve uninstalled your theme and installed FLATSOME THEME and it worked amazing!
I really got a very bad experience from you guys. Again, please refund me what I have paid.
Hello, @gubrahmed,
Really sorry for the inconviniance but that is all the truth I told and I am sorry if it hurts you, I am apologizing for it.
If you are still facing the same issue then please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site OR if you only wants refund then please contact Envato for it.
Again Sorry for all the inconviniance.
Thanks for your understand.
on a page I have 4 columns where I entered 4 block text. In desktop format everything is ok. In mobile format I would like 2 images to be arranged per row. How should I do it? Allego http://www.kitarella.com/start.png / http://www.kitarella.com/end.jpg (result that I would like)
Hello, @giuseppino,
You have to edit every single column and under Column Setting, you will find Responsiveness Options, you have to set/select ” 6 Columns – 1/2” for mobile devices as showing in this screenshot: https://postimg.cc/1V1Yp6K4
save changes and check your site after removing the mobile browser cache.
Regards, P-THEMES.
thank you very much
Hello, is the german translation included? Kind regards Frank
Hello, @Bestofcologne,
First of all, thanks for showing your interest in Porto WordPress.
Yes, the German translation is included in the Theme package.
&
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Regards, P-THEMES.
86478 Product size needs to be replied
Hi, I am not sure but may someone have my license with files of the theme from my computer. Is it possible to cancel my license and to create an other for me? Thank you!
Hello, @bill_ch,
Sorry to say that but this is not possible, If you want we will reset the License key for you, and for that you have to contact us via our support system with product purchase code PDF file having your Envato name so that we will check/verify and reset it for you.
Regards, P-THEMES.
.
Hello, @hasim751,
Can you please contact us via our support system with your site WP Admin Login details and product purchase code PDF file so that we will check it for you on your site.
Regards, P-THEMES.
