23241 comments found.
Hi
Can the jump to top icon be turned off?
Hello, @Imre81,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
html #topcontrol {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Thanks! I turned it off now. Do you normally see a jump to the top on both mobile and tablet devices?
Hello, @Imre81,
It depends on the Admin of the site whether the Admin want it or not.
Regards, P-THEMES.
Hi , when I view the product category page, the product images are all in low resolution. How can I solve it? Thank you
Hello, @miraide,
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
Regards, P-THEMES.
It worked perfectly, thanks!
i want disable popup from home page
Hello, @Trendmarketing,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Dear Porto Support,
I have to update my theme manually. Can you tell me where in the “files to download ” I can check is the last version ?. I need to verify is the last version before do the manual installation.
thanks a lot, regards
Hello, @RosaMaria_,
Please download the latest Theme Complete files from your Envato Account under Downloads, You will find the Zip file on your computer, Extract it, You will find Theme Files folder under it and you will find the porto.zip file under that folder, That is the actual Theme File, you have to Install it.
Regards, P-THEMES.
Hi, I can not add gap between columns on visual composer. I check the row option for gap but it is not usefull for the thing which I want to do. I would like to add images with title from down as category and I would like to set a background for every column. At the moment they are united and I would like to have a space/gap 10px. There is any CSS code that you suggest me? a.e. First column is blue and Second is red. they are united and the thing which I want to do is to add 10px space which would be the color of section/row background.
Hello, @bill_ch,
This is not an issue.
Porto uses the Bootstrap grid system so the column container has padding itself but the visual composer grid system column inner has padding.
If you want to use columns with background, you need to add another element with has background color in a column.
Regards, P-THEMES.
No, I do not tell that is it issue! Thank you very much for your answer!
You’re Welcome!!!
Hi, After upgrading Porto Wordpress Themes and Woocommerce version. I got error message on the single product page. Woocommerce Version 4.0.1, Porto Themes Version the latest
Notice: product_type was called incorrectly. Product properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(’/plugins/woocommerce/templates/single-product.php’), wc_get_template_part, load_template, require(’/themes/porto/woocommerce/content-single-product.php’), do_action(‘woocommerce_single_product_summary’), WP_Hook->do_action, WP_Hook->apply_filters, porto_woocommerce_template_single_add_to_cart, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /home/add1t3l1dn/public_html/wp-includes/functions.php on line 5167
Please advise
Hello, @susantorudi,
Please follow the below given debugging process:
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itI hope this will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can We do re-install the template without losing the data ?
Hello, @susantorudi,
Yes, you can simply Update the Theme by following this artcile:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
You will not lose any content except Customization if you did in your site Theme Core files.
Regards, P-THEMES.
Hi Support – hope you’re well, When do we get a theme update actually packaged with the latest WP Bakery? I’m unable to update manually at the moment, we host internally and have staff off in isolation.
Hello, @TukMike,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and update the plugin for you on your site.
Regards, P-THEMES.
Thanks for the quick response, but I’ve managed to install the latest update using the Envato Market OAuth plug-in. So our WP Bakery versions on all our sites are now at 6.0.5
Thank-you anyway & stay safe.
OK, Sound’s Good!!!
You are the best…
Hello! I’d like to ask, is there a way to change the search box on mobile menu with a third party one? I did that on header builder by adding the corresponding shortcode but I can’t find a way to do it on mobile menu, as I cant customize it. Thanks in advance!
Hello, @vapeshelter,
If that third party shortcode is working fine for you on your site then you can simply use it for only mobile version using Header Builder by clicking on Mobile and using HTML element as well as showing in this screenshot: https://postimg.cc/3yRhXm2z
Regards, P-THEMES.
Thanks for your quick reply! Sorry maybe I did not explain it right, I know about the mobile header builder. What I meant is how to change it on the pop up mobile menu. https://postimg.cc/s152kWTF
Hello, @vapeshelter,
Sorry to say that but this is not possible, There is no such Option in the Theme for changing this in Sidebar Menu Panel on mobile, This requires Customization.
Regards, P-THEMES.
Alright, thanks!
Most Welcome!!!
I have a question. When I first purchased the theme, it was for a particular client, but he changed his mind. What happens if the initial license had been activated for a domain, but because client preferred something else, can I not use the original licence for a different project?
Hello, @g7submit,
Please read the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Thanks for your understand.
Is there already an update of the theme for WP Backery 6.1? I run the latest theme version but my WP Backery is 6.0.5.
Hello, @Mosqk,
Please download the very latest version of the plugin from this article and update it on your site Manually:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
I get a message, that the update has failed because the following destination already exists: /homepages/23/d180412954/htdocs/wordpress/wp-content/plugins/js_composer/
Hello, @Mosqk,
Please Login in to your Cpanel and go to the wp-content/plugins folder and finds and delete the js_composer folder under it and then download the latest plugins from below given article and Instal and Activate it on your site, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
hi why i cant download Shop 7 installation is failed!
Hello, @jokeuk,
First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
i can install shop 33 but shop 7 cant
Hello, @jokeuk,
Please contact us via our support system with your site WP Admin Login details so that we will check and Import the Demo for you on your site.
Regards, P-THEMES.
Hello,
Hope you’re well.
I want to activate my licence on talents.care but i can’t because its written that my purchase code is already use under ipp.group which is not the case.
Coud you please help me.
Regards
Hello, @ippgroupe,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you for your reactivity. I appreciate it.
I try to download shop demo 18 and i have this message :
The package could not be downloaded.
I have check my status they are all ok ! and i have try alternative mode but i receive the same message.
Regards
Hello, @ippgroupe,
First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hello @Porto_Community.
Porto Studio not working issue has been fixed now in the Theme.
It was our Dummy_Content_Server issue, When releasing an update of the Theme we always have to update the Dummy_Content_Server as well, but this time that has not been updated for some reason and that generates this issue, We have found the cause of the issue and updated it and now it is working fine, please check your sites after removing the browser cache, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
I can not login into the backstage. it shows below,please help to settle it. Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/jstmt.com/public_html/wp-content/themes/porto/functions.php:1) in /home/customer/www/jstmt.com/public_html/wp-includes/pluggable.php on line 1281
Hello, @jstmachine,
Please make sure that you are using the PHP version 7.0 or greater. This issue mostly occurs when your system requirements does not meet the latest Theme minimum requirements as given in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
And after that follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure you will not finds this issue anymore, Otherwise, share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check and create your support account and then you can contact us via our support system as well.
Regards, P-THEMES.
hello your porto studio functionality doesn’t work anymore. I click on the button but it is not loading anything even if i wait. I have seen comments from other users with the same issue but I have noticed that this issue exists on all installations of your theme on different websites and without changing anything (updates etc) all of a sudden it doesnt work. Before it stopped opening, i managed to get it to open but when i was trying to import something i was getting an error that it couldnt be imported for security reasons.
There was an error I briefly seen appearing about porto studio when I was trying to open pages but now it is not showing it anymore.
Is there an issue with porto studio?
Hello, @parisalex,
I have tested it in deep and founds the issue, This is because of our dummy content server, Actually when we click on Porto Studio button it runs the Ajax Script to Pop Up that Demo content from our internal/dummy server and that is creating an issue, Ajax is conflicting there, I have confirmed from the development department on this as well and they claimed it and start working on it for solving it, So we will solve it with a new Theme update in a couple of day’s please be patience till that. Really sorry for the inconviniance and thanks for your understanding.
Regards, P-THEMES.
Hello, @parisalex,
Please check this Comment: https://themeforest.net/comments/24040138
Regards, P-THEMES.
The domain I wanted to use this theme for (get10.co.za) is no longer in use and I no longer own it. I would like to use this theme on another domain. could you please assist with that.
Hello, @tjoxde,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I’m unable to activate my support code. I deleted my website and need it on a new one. Code doesn’t work. Says it’s invalid. And I am unable to raise support.
Says it’s used on another site. Could you please de-activate my code so I can use on my new site.
Hello, @Spiros_k,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Please cancel the current license activation, I want to use it on another domain.
Hello, @tradesu,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello,
Can you please tell, can we create a menu like this in your theme http://prntscr.com/ry0l05 I want to stack menus one above and one below with main categories, also can we use multiple selections from diffrent demos to make diffrent product page and home page with your studio?
Thanks
Hello, @KodeFlow,
First of all, thanks for showing your interest in Porto WordPress.
You can create the Mega Menu using Porto WordPress as Single Row If you want Double Row Mega Menu then you have to use Custom CSS for it, Please watch this video I have created for you: https://jmp.sh/x954ft8
Yes, you can simply Import any of the Demo any section using Porto Studio Functionality as per your requirements.
Regards, P-THEMES.
In the video there is no where mentioned about stacking 2 rows menus you just mentioned about columns
I guess you sent the wrong vodeo link.
Hello, @KodeFlow,
As, I told you there is no option for Multiple Rows in the same Column for Mega Menu you have to make it possible using Custom Code or you have to use any third party plugin for it which better meets your requirements.
Regards, P-THEMES.
can you tell the plugin, or will i get the code in support if get liscence?
Hello, @KodeFlow,
Sorry to say that but we have not tested any of the plugin with the Theme for this reason so we are unable to suggest you on it you can try any plugin which better meets your requirements and regarding Code we can only provide small codes not huge Customize Code for that you have to contact our Customization team for paid Customization services.
Regards, P-THEMES.
