23241 comments found.
Hi,
I liked the theme and just purchased. While importing the demo, I am having the following error:
Law Firm installation is failed! The package could not be downloaded.
Hello, @testprepturkey,
First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
I enabled the other plugins while installing and now it is ok. Thanks.
After the last update, the + button to open the lightbox with the product image on the single product page is not working enymore. Also, for variable products, the peek feature is showing all variation, even when they is out of stock.
For the last problem, I realized that the class for out of stock variations on the peek modal is missing disabled class.
Could you please provide a fix for that?
Hello, @arymaynart,
There is no such issue in the Theme, This is your site any third party plugin confliction issue.
Please try to do the following debugging steps:
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for the reply. It is all working well when i desabled the option “Defer JavaScript loading” on slide revolution global options.
Purchased theme has issues in loading speed on Mobile devices.
Hi Team,
We are using Porto Themes for our website www.dotcominfoway.com
We tried the below optimizations to improve our mobile speed;
Steps : Make fewer HTTP requests Use a Content Delivery Network (CDN) Leverage browser caching Defer parsing of JavaScript Minify JavaScript Specify image dimensions Minimize request size Minify HTML Minify CSS Specify a character set early Enable compression Inline small CSS Inline small JavaScript Optimize images Serve scaled images Specify a cache validator Specify a Vary: Accept-Encoding header Avoid CSS @import
Also, the Plugins we use are below : Super cache and Fast Velocity Minify
Please let us know what more should we do to increase our mobile page speed.
Kindly reply us through amresh.ashok@dci.in
Thank you.
Hello, @crvenk,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Regarding Mobile Site Speed: You can read more about it in the below-given docs:
https://dzone.com/articles/how-to-improve-mobile-page-speed-using-googles-pag
https://apppresser.com/speed-up-wordpress-mobile/
https://wp-rocket.me/blog/how-to-make-your-mobile-site-load-faster/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/03/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I have allready create a page named “products” and I would like to show there all product categories with filters. Can you please tell me what block of wp bakery should I use in order to do it? I can not find any block which is for all categories expect one which is for one category as I can understand.
Hello, @bill_ch,
If you want to show all the product categories then you can use Porto Product Categories element and do not set any category in it, leave it blank as showing in this screenshot: https://postimg.cc/qtKGfdVm
It will show all the product categories but you can not use the Filters with it, because Filters only work on Archive Shop/Categories pages, This is the default functionality of the WooCommerce.
Regards, P-THEMES.
Thank you!
Hi, I bought your theme back in 2019-01-07 , and the support is expired.
Last week I faced a problem on Bluehost server and I deleted all the files using FileZilla, and maybe I forgot to deactivate the theme, now I am not able to use the theme at all because of license issue, it there anyway if you can reset the Purchase code for me and destroy the old one, I really appreciate your support in advance.
Hello, @Wolfsbane,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks for your understand.
Hi, still I am getting the same error, “The package could not be downloaded.” I contact BlueHost and this their answer:
Main Demo installation is failed! Purchase Code is not valid!!!
Please provide this error to Theme vendor . So they will hep you to fix that.
I am using the code, do you mean that you reset the same code or you sent new one for me?
Hello, @Wolfsbane,
I have reset the same Code and now again I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Now first activate the Theme again on your site with same purchase code.
And then Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope this helps.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
When searching for SKU, the result appears in the live search. But when you press enter, he doesn’t find the product.
Hello, @kammabranding,
Note: Tag search only works with live search and it shows the result if customers select/click on the product from live search dropdown suggestions only but not by clicking on the search icon or Press Enter, as this is the default Functionality of the Live Search.
Please read this article that how it works:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello how I can add vie cart to mini cart with the checkout button? Thank you
Hello, @PixelsHouse,
I am not able to understand your issue, please can you explain your issue more clearly if possible with the help of screenshots for my better understanding.
Thanks for your understand.
Hello, @PixelsHouse,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart .buttons>a:first-child {
display: block !important;
width: 100% !important;
margin-bottom: 10px !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, how can I change, in the Select dropdown, the arrow down color? I cant find html to change in css. I wanted to make some color changes in one of them, and leave the others like they are right now. Thanks.
Hello, @smartKISS,
Can you please share the screenshot of that arrow and also the URL of the page so that I’ll check and share the Custom CSS with you.
Regards, P-THEMES.
Iv seen that you have a light arrow svg to use. I belive thats the only way to change.
Hello, @smartKISS,
Can you please share the screenshot of that arrow and also the URL of the page so that I’ll check and share the Custom CSS with you.
Regards, P-THEMES.
we have not got the auto update for 5.3.0. please assist
Hello, @arifakg,
There is some issue with our internal server, please update the Theme by following the below-given article, we will solve that automatic update issue with the upcoming update of the Theme.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Thanks for your understand.
HI, Please help to reset my license.I have changed the domian.Thanks
Hello, @FrederickLee,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, I have another question. How to remove Sort by function on the Shop Page ? because I dont need it. Please advise. Thanks.
Hello, @susantorudi,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.shop-loop-before, .shop-loop-after {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ok got it. Thank you very much
Most Welcome!!! 
Sorry, another one. I need to remove Vendor Info on single product. Please advise.
Hello, @susantorudi,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000061691--37-how-to-remove-vendor-info-tab-from-single-product-page
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, i can’t see the unit price and the subtotal of my products when i add them to cart. can you provide a fix please ?
Hello, @pimsmulders,
Please do the following debugging:
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itI hope this will solve your issue, Otherwise, remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details via our support system so we will check it for you.
Regards, P-THEMES.
Hi!
After a year I’ve purchased the theme I’m starting to work on it.
Does the theme works with the plugin Alidropship? https://alidropship.com/
Thanks, L
Hello, @bochenn,
Sorry to say that but we have not tested our Theme with AlidropShip plugin so we are unable to suggest you on it, If you want you can try this.
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins and also the Dokan MultiVendor plugin is included in the Theme package as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I hate to do this, but your support that was once perfect when the author took care of it, is now useless. this is the third time I have received wrong information. This is very sad. I have more than 20 licenses of the theme and now no support
Hello, @propelfolio,
I am really sorry for the inconviniance but I can see your last support ticekt and I found that support agent replied you perfectly, You want to use the Shortcode of the Woo Cart page in Widget, and this is not simply possible without Customization, Woo Cart is the WooCommerce element and works on WooCommerce methodology as explained in your support ticket by our support agent, here is the screenshot: https://postimg.cc/qhn23fSy
, I am sorry but our Theme does not have any influence on it, If you want to use it in sidebar and want to update it when ever product is purchased on your site then it requires customization.
Regards, P-THEMES.
Hi, is that possible on my website https://wimpernverlaengerung-salzburg.at ?
Hello, @tinalashes,
First of all, thanks for showing your interest in Porto WordPress.
You can check our similar Live Demo here:
https://www.portotheme.com/wordpress/porto/shop10/
And all Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hello, @jokeuk,
Just tested your site now and it is working perfectly fine at my end, please see the below-given screenshots, It must be the cache issue at your end nothing else.
https://postimg.cc/Z0hJRGDj
https://postimg.cc/xXBWZmwg
Regards, P-THEMES.
hello I changed domain name but how do i change the domain that is linked to the license?
Hello, @karahank06,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Porto Diamonds destroyed after update to version: 5.3.0 
How can I fix it? Please help!
Hello, @zalzy,
Please go to Porto >> Speed Optimization Wizard >> JS Composer and un-check Porto Diamond element from there and click on compile button and check your site after removing the server, site and browser cache, And also check once with deactivating all the cache plugins and third party plugins as well: https://postimg.cc/WdQbC7DY
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello PT-Support2, On the path which you write me below isn’t Porto Diamond element or you named it another Look here please > http://harmonyofficecenter.pl/diamond.png Moreover I didn’t used Speed Optimization Wizard before. I deactivated all third party plugins and check. It didn’t help, too. I don’t use any cache plugins on this site. It worked good before last theme update.
So I think you should advice me how to fix it without support extension.
Because is not my fault but rather problem with new Porto version
Thanks for your understand.
Hello, @zalzy,
If that is the Porto issue then it should have not to work for me and all the other customers as well, but it is working fine at my end on my test site with very latest version of the Theme which makes clear that this is not the Theme issue.
Now, Please deactiavte all the third party plugins and check back again, If the issue will not solve then please take the complete backup of your site and remain all the third party plugins deactivated and share your site WP Admin Login details via our support system so we will check it for you.
Regarding Support Extension, This is Envato polciy and we, you and all the customers must have to follow it.
We are not allowed to provide free support to the Customer’s having support expired more then a year.
Thanks for your understand.
I shared my site WP Admin Login details via your support system. Please check it for me. Ticket #87275.
Best regards!
Hello, @zalzy,
I have just confirmed from the Support department, and they told me that they already replied to your support ticket #87275 around 15 hours ago, so please check your ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Is it possible to make a long product description page? with videos, image sliders, carrousels, etc? Is it possible to customize the tabs for every product information? Like “Description” “Requierements” “FAQ”, etc?
Hello, @JoaquinLaser,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can simply use the Blocks for adding content on Single Product page as per your requirements OR you can use our brand new feature Custom Product Layout Builder for building your own Product Page Layout as per your requirements: https://themeforest.net/comments/23131363
Yes, you can Customize the Tabs as per your requirements as well.
Regards, P-THEMES.
Hello, @jokeuk,
Please go to Porto >> Theme Options >> General and turn OFF “Show Skeleton Screens” options as showing in this screenshot: https://postimg.cc/1gJBzHn9
save changes and check your site after removing the browser cache.
Regards, P-THEMES.
