23206 comments found.
Hello, @jokeuk,
Just tested your site now and it is working perfectly fine at my end, please see the below-given screenshots, It must be the cache issue at your end nothing else.
https://postimg.cc/Z0hJRGDj
https://postimg.cc/xXBWZmwg
Regards, P-THEMES.
hello I changed domain name but how do i change the domain that is linked to the license?
Hello, @karahank06,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Porto Diamonds destroyed after update to version: 5.3.0 
How can I fix it? Please help!
Hello, @zalzy,
Please go to Porto >> Speed Optimization Wizard >> JS Composer and un-check Porto Diamond element from there and click on compile button and check your site after removing the server, site and browser cache, And also check once with deactivating all the cache plugins and third party plugins as well: https://postimg.cc/WdQbC7DY
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello PT-Support2, On the path which you write me below isn’t Porto Diamond element or you named it another Look here please > http://harmonyofficecenter.pl/diamond.png Moreover I didn’t used Speed Optimization Wizard before. I deactivated all third party plugins and check. It didn’t help, too. I don’t use any cache plugins on this site. It worked good before last theme update.
So I think you should advice me how to fix it without support extension.
Because is not my fault but rather problem with new Porto version
Thanks for your understand.
Hello, @zalzy,
If that is the Porto issue then it should have not to work for me and all the other customers as well, but it is working fine at my end on my test site with very latest version of the Theme which makes clear that this is not the Theme issue.
Now, Please deactiavte all the third party plugins and check back again, If the issue will not solve then please take the complete backup of your site and remain all the third party plugins deactivated and share your site WP Admin Login details via our support system so we will check it for you.
Regarding Support Extension, This is Envato polciy and we, you and all the customers must have to follow it.
We are not allowed to provide free support to the Customer’s having support expired more then a year.
Thanks for your understand.
I shared my site WP Admin Login details via your support system. Please check it for me. Ticket #87275.
Best regards!
Hello, @zalzy,
I have just confirmed from the Support department, and they told me that they already replied to your support ticket #87275 around 15 hours ago, so please check your ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Is it possible to make a long product description page? with videos, image sliders, carrousels, etc? Is it possible to customize the tabs for every product information? Like “Description” “Requierements” “FAQ”, etc?
Hello, @JoaquinLaser,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can simply use the Blocks for adding content on Single Product page as per your requirements OR you can use our brand new feature Custom Product Layout Builder for building your own Product Page Layout as per your requirements: https://themeforest.net/comments/23131363
Yes, you can Customize the Tabs as per your requirements as well.
Regards, P-THEMES.
Hello, @jokeuk,
Please go to Porto >> Theme Options >> General and turn OFF “Show Skeleton Screens” options as showing in this screenshot: https://postimg.cc/1gJBzHn9
save changes and check your site after removing the browser cache.
Regards, P-THEMES.
Hi
Can the jump to top icon be turned off?
Hello, @Imre81,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
html #topcontrol {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Thanks! I turned it off now. Do you normally see a jump to the top on both mobile and tablet devices?
Hello, @Imre81,
It depends on the Admin of the site whether the Admin want it or not.
Regards, P-THEMES.
Hi , when I view the product category page, the product images are all in low resolution. How can I solve it? Thank you
Hello, @miraide,
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
Regards, P-THEMES.
It worked perfectly, thanks!
i want disable popup from home page
Hello, @Trendmarketing,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Dear Porto Support,
I have to update my theme manually. Can you tell me where in the “files to download ” I can check is the last version ?. I need to verify is the last version before do the manual installation.
thanks a lot, regards
Hello, @RosaMaria_,
Please download the latest Theme Complete files from your Envato Account under Downloads, You will find the Zip file on your computer, Extract it, You will find Theme Files folder under it and you will find the porto.zip file under that folder, That is the actual Theme File, you have to Install it.
Regards, P-THEMES.
Hi, I can not add gap between columns on visual composer. I check the row option for gap but it is not usefull for the thing which I want to do. I would like to add images with title from down as category and I would like to set a background for every column. At the moment they are united and I would like to have a space/gap 10px. There is any CSS code that you suggest me? a.e. First column is blue and Second is red. they are united and the thing which I want to do is to add 10px space which would be the color of section/row background.
Hello, @bill_ch,
This is not an issue.
Porto uses the Bootstrap grid system so the column container has padding itself but the visual composer grid system column inner has padding.
If you want to use columns with background, you need to add another element with has background color in a column.
Regards, P-THEMES.
No, I do not tell that is it issue! Thank you very much for your answer!
You’re Welcome!!!
Hi, After upgrading Porto Wordpress Themes and Woocommerce version. I got error message on the single product page. Woocommerce Version 4.0.1, Porto Themes Version the latest
Notice: product_type was called incorrectly. Product properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(’/plugins/woocommerce/templates/single-product.php’), wc_get_template_part, load_template, require(’/themes/porto/woocommerce/content-single-product.php’), do_action(‘woocommerce_single_product_summary’), WP_Hook->do_action, WP_Hook->apply_filters, porto_woocommerce_template_single_add_to_cart, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /home/add1t3l1dn/public_html/wp-includes/functions.php on line 5167
Please advise
Hello, @susantorudi,
Please follow the below given debugging process:
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itI hope this will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can We do re-install the template without losing the data ?
Hello, @susantorudi,
Yes, you can simply Update the Theme by following this artcile:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
You will not lose any content except Customization if you did in your site Theme Core files.
Regards, P-THEMES.
Hi Support – hope you’re well, When do we get a theme update actually packaged with the latest WP Bakery? I’m unable to update manually at the moment, we host internally and have staff off in isolation.
Hello, @TukMike,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and update the plugin for you on your site.
Regards, P-THEMES.
Thanks for the quick response, but I’ve managed to install the latest update using the Envato Market OAuth plug-in. So our WP Bakery versions on all our sites are now at 6.0.5
Thank-you anyway & stay safe.
OK, Sound’s Good!!!
You are the best…
Hello! I’d like to ask, is there a way to change the search box on mobile menu with a third party one? I did that on header builder by adding the corresponding shortcode but I can’t find a way to do it on mobile menu, as I cant customize it. Thanks in advance!
Hello, @vapeshelter,
If that third party shortcode is working fine for you on your site then you can simply use it for only mobile version using Header Builder by clicking on Mobile and using HTML element as well as showing in this screenshot: https://postimg.cc/3yRhXm2z
Regards, P-THEMES.
Thanks for your quick reply! Sorry maybe I did not explain it right, I know about the mobile header builder. What I meant is how to change it on the pop up mobile menu. https://postimg.cc/s152kWTF
Hello, @vapeshelter,
Sorry to say that but this is not possible, There is no such Option in the Theme for changing this in Sidebar Menu Panel on mobile, This requires Customization.
Regards, P-THEMES.
Alright, thanks!
Most Welcome!!!
I have a question. When I first purchased the theme, it was for a particular client, but he changed his mind. What happens if the initial license had been activated for a domain, but because client preferred something else, can I not use the original licence for a different project?
Hello, @g7submit,
Please read the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Thanks for your understand.
Is there already an update of the theme for WP Backery 6.1? I run the latest theme version but my WP Backery is 6.0.5.
Hello, @Mosqk,
Please download the very latest version of the plugin from this article and update it on your site Manually:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
I get a message, that the update has failed because the following destination already exists: /homepages/23/d180412954/htdocs/wordpress/wp-content/plugins/js_composer/
Hello, @Mosqk,
Please Login in to your Cpanel and go to the wp-content/plugins folder and finds and delete the js_composer folder under it and then download the latest plugins from below given article and Instal and Activate it on your site, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
hi why i cant download Shop 7 installation is failed!
Hello, @jokeuk,
First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
i can install shop 33 but shop 7 cant
Hello, @jokeuk,
Please contact us via our support system with your site WP Admin Login details so that we will check and Import the Demo for you on your site.
Regards, P-THEMES.
Hello,
Hope you’re well.
I want to activate my licence on talents.care but i can’t because its written that my purchase code is already use under ipp.group which is not the case.
Coud you please help me.
Regards
Hello, @ippgroupe,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you for your reactivity. I appreciate it.
I try to download shop demo 18 and i have this message :
The package could not be downloaded.
I have check my status they are all ok ! and i have try alternative mode but i receive the same message.
Regards
Hello, @ippgroupe,
First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hello @Porto_Community.
Porto Studio not working issue has been fixed now in the Theme.
It was our Dummy_Content_Server issue, When releasing an update of the Theme we always have to update the Dummy_Content_Server as well, but this time that has not been updated for some reason and that generates this issue, We have found the cause of the issue and updated it and now it is working fine, please check your sites after removing the browser cache, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
I can not login into the backstage. it shows below,please help to settle it. Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/jstmt.com/public_html/wp-content/themes/porto/functions.php:1) in /home/customer/www/jstmt.com/public_html/wp-includes/pluggable.php on line 1281
Hello, @jstmachine,
Please make sure that you are using the PHP version 7.0 or greater. This issue mostly occurs when your system requirements does not meet the latest Theme minimum requirements as given in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
And after that follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure you will not finds this issue anymore, Otherwise, share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check and create your support account and then you can contact us via our support system as well.
Regards, P-THEMES.
