23249 comments found.
Hello, @darko84,
Sorry to say that but this is not possible, There is no such option in the Theme, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at ptheme.customize@gmail.com for paid customization services or hire a developer.
Regards, P-THEMES.
Hello, @celaluysal,
First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/11/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I was using WP Bakery composer on Demo 8 shop but since we’ve been working with Elementor on other projects we need to change our layout using elementor. We already started switch but every time we start to import the elementor demo layout that we like (Shop 6), the setup wizard is asking us to activate Wp Bakery Composer. How can we solve this?
Hello, @abner7g,
Look first of all you need to understand somethings. WP Bakery and Elementor both are different plugins and you can not use both at the same time or on each other content, They will conflict. Now, If you Imported the WP bakery Demo and trying to use or edit the content with Elementor Demo then it will surely mess all the things. You have to Import the Elementor Demo and then try to set the pages and content using Elementor Demo, you will not find a single issue. The conclusion is, You can not use the Elementor plugin while using WP Bakery and Vice Versa.
https://postimg.cc/0zH6sFKb
So you have to start from scratch if you want to go with the Elementor plugin with Elementor Demo.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello I am trying to import the demo content game store and I could not. I have all the requirements met but I cant import the demo content.
it says this
Shop 31 (Game Store) installation is failed! The package could not be downloaded.
Hello, @walterjoao20,
First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hi, after last update of theme Single Product tabs and thumbnail photos are broken. Thumbnails photos don’t show up, and product tabs are visable all the time (all of three tabs under each other). Could you please help me with that? Where can I find fast support? Our shop is working 24/7 so I need really quick support 
Hello, @cezarymazur,
There is no such issue in the Theme, This is your site any third party plugin confliction issue. Please take the complete backup of your site and then Please try to do the following debugging steps:
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itIf the issue will be there after debugging, then simply turn all the third-party plugins deactivated and share your site WP-Admin Login details with us via our support system with your site WP-Admin Login details so that we will check it for you.
Regards, P-THEMES.
Does this theme have the option to place ads through out the website?
Hello, @letcjhelp,
Yes, you can use any element shortcode under Porto >> Theme Options >> General >> HTML Block at any place as per your requirements, It will appear on your site Globally on all the pages/posts/products/custom post types: https://postimg.cc/xktPLmnJ
Regards, P-THEMES.
Hi, I want to show a title by category, I cannot type html in the description. But isn’t there an option where the title is visible by category?
other question.
how can you change the menu on all products at once without affecting the menu on the main page?
Hello, @faulie,
1. The Product Category will only show the Title which you have named to that particular Category as showing in this screenshot: https://postimg.cc/zVT7Q1rx
&
https://postimg.cc/pyc7YvB42. This is not possible, You cannot change the Main Menu on every page differently, The Main Menu will be same on all the pages on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/11/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, Having an issue with uploading dummy content I submitted a ticket this morning but not heard anything. Can you please look at this urgently?
Hello, @Lamcreative,
You have just generated your support ticket 3 hours ago, and we have just replied your support ticket with a proper solution: https://postimg.cc/9zWh7rzB
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I liked the theme and just purchased. While importing the demo, I am having the following error:
Law Firm installation is failed! The package could not be downloaded.
Hello, @testprepturkey,
First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
I enabled the other plugins while installing and now it is ok. Thanks.
After the last update, the + button to open the lightbox with the product image on the single product page is not working enymore. Also, for variable products, the peek feature is showing all variation, even when they is out of stock.
For the last problem, I realized that the class for out of stock variations on the peek modal is missing disabled class.
Could you please provide a fix for that?
Hello, @arymaynart,
There is no such issue in the Theme, This is your site any third party plugin confliction issue.
Please try to do the following debugging steps:
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for the reply. It is all working well when i desabled the option “Defer JavaScript loading” on slide revolution global options.
Purchased theme has issues in loading speed on Mobile devices.
Hi Team,
We are using Porto Themes for our website www.dotcominfoway.com
We tried the below optimizations to improve our mobile speed;
Steps : Make fewer HTTP requests Use a Content Delivery Network (CDN) Leverage browser caching Defer parsing of JavaScript Minify JavaScript Specify image dimensions Minimize request size Minify HTML Minify CSS Specify a character set early Enable compression Inline small CSS Inline small JavaScript Optimize images Serve scaled images Specify a cache validator Specify a Vary: Accept-Encoding header Avoid CSS @import
Also, the Plugins we use are below : Super cache and Fast Velocity Minify
Please let us know what more should we do to increase our mobile page speed.
Kindly reply us through amresh.ashok@dci.in
Thank you.
Hello, @crvenk,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Regarding Mobile Site Speed: You can read more about it in the below-given docs:
https://dzone.com/articles/how-to-improve-mobile-page-speed-using-googles-pag
https://apppresser.com/speed-up-wordpress-mobile/
https://wp-rocket.me/blog/how-to-make-your-mobile-site-load-faster/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/03/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I have allready create a page named “products” and I would like to show there all product categories with filters. Can you please tell me what block of wp bakery should I use in order to do it? I can not find any block which is for all categories expect one which is for one category as I can understand.
Hello, @bill_ch,
If you want to show all the product categories then you can use Porto Product Categories element and do not set any category in it, leave it blank as showing in this screenshot: https://postimg.cc/qtKGfdVm
It will show all the product categories but you can not use the Filters with it, because Filters only work on Archive Shop/Categories pages, This is the default functionality of the WooCommerce.
Regards, P-THEMES.
Thank you!
Hi, I bought your theme back in 2019-01-07 , and the support is expired.
Last week I faced a problem on Bluehost server and I deleted all the files using FileZilla, and maybe I forgot to deactivate the theme, now I am not able to use the theme at all because of license issue, it there anyway if you can reset the Purchase code for me and destroy the old one, I really appreciate your support in advance.
Hello, @Wolfsbane,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks for your understand.
Hi, still I am getting the same error, “The package could not be downloaded.” I contact BlueHost and this their answer:
Main Demo installation is failed! Purchase Code is not valid!!!
Please provide this error to Theme vendor . So they will hep you to fix that.
I am using the code, do you mean that you reset the same code or you sent new one for me?
Hello, @Wolfsbane,
I have reset the same Code and now again I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Now first activate the Theme again on your site with same purchase code.
And then Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope this helps.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
When searching for SKU, the result appears in the live search. But when you press enter, he doesn’t find the product.
Hello, @kammabranding,
Note: Tag search only works with live search and it shows the result if customers select/click on the product from live search dropdown suggestions only but not by clicking on the search icon or Press Enter, as this is the default Functionality of the Live Search.
Please read this article that how it works:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello how I can add vie cart to mini cart with the checkout button? Thank you
Hello, @PixelsHouse,
I am not able to understand your issue, please can you explain your issue more clearly if possible with the help of screenshots for my better understanding.
Thanks for your understand.
Hello, @PixelsHouse,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart .buttons>a:first-child {
display: block !important;
width: 100% !important;
margin-bottom: 10px !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, how can I change, in the Select dropdown, the arrow down color? I cant find html to change in css. I wanted to make some color changes in one of them, and leave the others like they are right now. Thanks.
Hello, @smartKISS,
Can you please share the screenshot of that arrow and also the URL of the page so that I’ll check and share the Custom CSS with you.
Regards, P-THEMES.
Iv seen that you have a light arrow svg to use. I belive thats the only way to change.
Hello, @smartKISS,
Can you please share the screenshot of that arrow and also the URL of the page so that I’ll check and share the Custom CSS with you.
Regards, P-THEMES.
we have not got the auto update for 5.3.0. please assist
Hello, @arifakg,
There is some issue with our internal server, please update the Theme by following the below-given article, we will solve that automatic update issue with the upcoming update of the Theme.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Thanks for your understand.
HI, Please help to reset my license.I have changed the domian.Thanks
Hello, @FrederickLee,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, I have another question. How to remove Sort by function on the Shop Page ? because I dont need it. Please advise. Thanks.
Hello, @susantorudi,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.shop-loop-before, .shop-loop-after {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ok got it. Thank you very much
Most Welcome!!!
Sorry, another one. I need to remove Vendor Info on single product. Please advise.
Hello, @susantorudi,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000061691--37-how-to-remove-vendor-info-tab-from-single-product-page
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, i can’t see the unit price and the subtotal of my products when i add them to cart. can you provide a fix please ?
Hello, @pimsmulders,
Please do the following debugging:
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itI hope this will solve your issue, Otherwise, remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details via our support system so we will check it for you.
Regards, P-THEMES.
