23241 comments found.
Congratulations on 40,000 Sales
Is new update available as I see on details page Last Update 22 April 20, but changelog is not updated and admin panel is not showing if an update is available.
Please confirm if new update is available
Hello, @ZarTech,
Thank you for your appreciation, We love hearing this, @ZarTech!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead 
And NO, we have not released any of the updates, we have just changed the Banner on the Theme page.
Thanks for your understand.
Hello when i add a new product and go to the product page it dowsnt show any pictures and text. And how can refresh the filters if i make new atribute it doesnt show on the filter. thx
Hello, @Sampaio58,
Please go to Porto >> Theme Options >> General and turn OFF the Skeleton Mode from there as showing in this screenshot: https://postimg.cc/JySv0XTZ
and then check your site after removing the browser cache.
&
If you create new attribute then you have assign the attribute to some product then it will appear on your site Shop page, If you will not assign any of attribute to any single product then it will not appear.
Regards, P-THEMES.
Its working thanks for support
Hello, may we choose different footer and different header for different woocommerce categories?
For example; a different header for category A and another header for category B?
Thanks in advance.
Sincerely, Mesut
Hello, @meoman,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible, you can not use different headers and footers for different categories.
Regards, P-THEMES.
Hi,
One last request before my purchase: can we reverse the colors in the footer please (text-color black or dark grey / background-color white) ?
Best regards
Philippe
Hello, @PIBPBC,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can change the Color of the Footer as well as per your requirements.
Regards, P-THEMES.
Thanks
PERFECT
Philippe
Most Welcome!!!
Hello,
If i hide the Page Title from the theme Options > Breadcrumbs, Google will still see the H1? Because i hid the title page. And want to know what is the best way for the SEO.
Thanks!
Hello, @discoveryindustry,
You can try turning OFF that option, If that will not work for you then you have to edit the Theme Core files and remove it from there as per your requirements.
OR
You can use any plugin for it like Yoast SEO etc…
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/06/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, for some limitations of my server I had to proceed with the alternative import of the demo content 21, but unfortunately as you can see from the home https://www.workline.shop/ some contents have not been loaded correctly. How can I do?
Hello, @igianni84,
I have just tested your site and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/RWL3sc8R
It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks, the problem is at the middle of the page https://imgur.com/a/yTmQ5v7
I will by support extend period as soon as possible
Hello, @igianni84,
Please edit your Home Page and you will find Porto Product Categories element, edit it and add more Categories to show on your site at the particular section as per your requirements.
&
And below section is working fine at my end too: https://postimg.cc/tZDjT5cJ
Regards, P-THEMES.
I purchased the theme but while importing the demo content i am getting error
Shop 6 installation is failed! WordPress filesystem error.
How so sort out this issues, all the system requirement are satisfied.
Hello, @vhraja,
Please read and follow the instructions written in the below given article:
https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
Regards, P-THEMES.
Hi, i followed the steps and updated the permission but still i am having the same issue.
Hello, @vhraja,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
hello a question it is possible on TOP menu to have sub menu? seems not can chek here www.nicolameyer.com https://prnt.sc/s3ktux thanks i detached the sub menus to make visible now… but only in 1 column
Hello, @nikketrikke,
Yes you can, simply go to Appearance >> Menu and create a new Menu named it Top Menu and select it as Top Menu from there as showing in this screenshot: https://postimg.cc/Xr39yVzz
It will work for you.
Regards, P-THEMES.
Hello obvious I already did but the submenu not works so for this i ask your help perhaps i not explain well… i nee 2 submenu levels first,,second,, third as in the main menu works http://prntscr.com/s5awvg
Hello, @nikketrikke,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
I am using Porto and Yith Wishlist Premium (paid for) and nothing is showing up for the wishlist. The moment i switched to a custom product page, everything wishlist related stopped working. Even when i go into yith wishlist settings and set to shortcode and enter the shortcode in a text area in the product page builder, or even if i use the shortcode mapper. Also, now when i switch back to a prebuilt product page in the customizer, no more add to wishlist shows up. Ive tried switching every single setting everywhere and nothing shows up. The heart in the top header for the “wishlist” block you can drag and drop, is just redirecting to whatever my first product is in my shop.
Ok so i was able to get atleast the heart icon to appear with the shortcode on the custom product page and it is now back on the product loop aswell.
But i have a new problem.
It seems your theme has coded the YITH Wishlist plugin so that both the wishlist icon on the shop product loop and the wishlist icon on the product page use the same exact css selectors. So im guessing the prebuilt product layouts have custom php code that puts the text next to the icon because when i add the “add to wishlist” shortcode for the product page, all it shows is the icon, and any CSS changes i make to that css selector, affects the icon on the shop loop aswell.
Can you please tell me how i can put the “add to wishlist” icon and text in button form on a custom product page? Because none of the options in the YITH settings change anything, even selecting “add after add to cart button” the wishlist icon doesnt show, it only shows with the short code and the shortcode is the same as the icon on the product loop.
Your theme advertises that it is “fully compatible” with YITH Wishlist but turning on ANY of the features in the premium version breaks the wishlist on your theme. Multiple wishlists dont work, pop up to select wishlist doesnt work, ajax doesnt work, literally any setting i change in the YITH wishlists settings, breaks the themes wishlist buttons or removes them all together.
Please stop advertising that your theme is compatible with plugins, no wait, FULLY COMPATIBLE, when it 100% is NOT. I would need HOURS of digging through the template files and css files to fix the code to even make the yith wishlist work like it does on any other theme.
Hello, @JohnCorsner,
We are apologizing for all the inconviniance you faced, sorry for that.
Porto WordPress is fully compaitable with Yith WooCommerce Wishlist plugin, Obeviously some of the plugin options may not work because we have Customized it and Override it using Theme Core files as well, Now, As you said that you are trying to use Custom CSS for changing something with Wishlist on Single Product Page but it also applied on the Shop/Category Archive pages as well because the classes are same right? If yes, then you can use Custom CSS but with .single-product class, then your CSS will only apply on the Single Product Page.
If you need any other help then please contact us via our support system with your site WP Admin Login details so that we will check and help you in solving your issues.
Regards, P-THEMES.
Can you please supply the custom css so that the single product page CSS for the add to wishlist button appears as it normally would with the icon to the left and the text to the right? I’m the button appears normally when using any prebuilt product page layouts but as soon as I switch to the custom layout, it only appears as the heart icon and that’s it.
Hello, @JohnCorsner,
Please contact us via our support system with your site WP Admin Login details so that we will check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi! How can I change the icon to my own in the “address” field in the Contact Info widget in footer ? And can I change all the icons there? Thanks!
Hello, @Tolstikovmichael,
There is no option in the Theme for changing the icon of the contact info widget, you have to use Custom CSS for it, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the content with any FontAwesome Icon code as per your requirements.
.footer-main .contact-info .list.list-icons li i.far.fa-dot-circle:before {
content: '\f3c5' !important;
font-family: "Font Awesome 5 Free" !important;
font-weight: 900;
}
https://fontawesome.com/
Regards, P-THEMES.
Thanks! It worked! The icon on the address has changed but it is not clear how to change the rest =) I have another question. After I changed the service icons to my own, they no longer have a zoom effect, how do I fix this? This means that they no longer zoom when you hover the cursor over them
Hello, @Tolstikovmichael,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, I consider to use your theme for my woocommerce store. I need it to be in Ukrainian language What you can propose? Best regards
Hello, @Stoboy,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can translate your site using Porto WordPress and Loco translate the plugin in any language as per your requirements by following this video:
https://www.youtube.com/watch?v=z_X4mELtYDM&t=29s
Regard’s P-Themes
Hello,
How can I modify the slider width and height?
Thank you
Hello, @houssam_ballout,
Which slider you are talking about? Some slider works on Image Sizes and some required Custom CSS to change the width and height, Please share the screenshot and the URL and site WP-Admin Login details via our support system so that we will check and provide you the best possible solution for it.
Regards, P-THEMES.
Very dissapointed with the Template for now. I just buyed and Installed it, all server Requirements met and child theme installed. Ok Nice start so far. Then i forced to install 2? Builders but i just want to work with Elementor. Ok doesnt matter lets go to installing the template. Dang! First try dont work, ok doesnt matter lets use the Alternate version. Hey after 10-15min its finished and here is your shiny new Page:
https://prnt.sc/s2wjbxI dont know maybe something wrong with the importer. Ok another try. Same Result. Then im forced to read about the issues in here and that i should disable one builder while installing the specific demo, in my case Elementor Shop 4 Demo so i need to disable wpbakery before installing it. Done. Same Result.
Idk i got better themes for less money wasting my time reasearching about workarounds to get the page running isnt what im expecting tonight.
I created a Ticket on your system about the Problem :
87831
Hopefully you can resolve the issue so i can start working on the page.
Hello, @Jaglag,
Really sorry for the inconviniance but this was not the Theme issue, This was your site SSL certificate issue, you are using SSL certificate on your site but you did not set the site URL as HTTPs: https://postimg.cc/JGJhrzPL , We have just set your site URL as HTTPs and the issue resolved, your ticket reply has been sent as well with a video please check your ticket reply: https://postimg.cc/Wq8JXpKC
Regards, P-THEMES.
Hello pt-support,
Thanks for the fast reply! I’m sorry to blaming you for my own mistake. I didn’t checked the ssl settings you are right! And sorry for my harsh critique from yesterday, I was a bit in rage mode after trying it multiple times without success. I thought I can work on the page the night, and got bad mood after seeing that broken page. Thanks a lot again for fixing that issue that fast!
Hello, @Jaglag,
No Problem, I can understand. Thanks for contacting us, Stay Safe…
Regards, P-THEMES.
Hi, I have allready a row with two columns on wp bakery, but on responsive view (mobile) the right column go under the left. There is any way to go the right column over and the left under?
Hello, @bill_ch,
Row and Columns are the default element/functionality of the WP Bakery, and it is the default behavior, there is no such option to change the position of it on the mobile version of the site. You can do it by only a trick:
Assign “first” class to the first column.
&
Assign “second” class to the second column.
and then you have to use Custom CSS for changing the position on the Mobile version of the site.
@media(max-width: 767px){
.first{
order: 2 !important;
}
.second{
order: 1 !important;
}
}
This is the only possible way, Otherwise, you can ask from WP Bakery developer to Customize the plugin for you as per your requirements.
Regards, P-THEMES.
Thank you! I did it.
I need to revoke a license for KountryGirlCandles.com please. You need some way of revoking them for sure.
Nevermind, i unsuspended their account and deactivated it.
Hello, @OcalaWebsiteDesigns,
Sound’s Good!!!
That you have manged to solve your issue by yourself
Regards, P-THEMES.
[porto_one_page_category_products category_orderby=”ID” category_order=”ASC” infinite_scroll=”yes” columns=”5″ navigation=”” pagination=”yes” number=””]
We are getting above error please assist on priority, products are not loading on our site.
Update – its resolved now, updated WordPress plugin through porto
Hello, @arifakg,
Sound’s Good!!!..
You are the best…
Regards, P-THEMES.
hi, i am trying to install demo content but it keeps saying: The package could not be downloaded.
Hello, @virtualroi,
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
wow that was fast and perfect that has worked now.
Hi, I would like to add ”Starting From” before prices in the product page, instead of showing ($min – $max) price, how can I do that ? Best,
Hello, @mjood007,
Sorry to say that but you can not change it because this is the default functionality of the WooCommerce, and for changing it you have to Customize the Theme and WooCommerce Core files.
Regards, P-THEMES.
Hello Friend. Where is the option to delete and edit this block? https://prnt.sc/s2qs78
Hello, @patrickeuler,
Please edit your Home page and scroll below you will find Porto Interactive Banner element in 3 columns, Please edit those one by one and change anything as per your requirements: https://postimg.cc/DJmzwVds
Regards, P-THEMES.
Hi, Is there a way to fix a pagination issue that is caused by WooCommerce’s hide out of stock products setting? When I choose to hide all the products that are out of stock the pagination keeps considering them, so if I choose to see 24 products per page on a total of 200 products, sometimes they’re less than 24. This seems to be related to product availability (in-stock / out-of-stock). I’d like to know what is the file that does the query to WooCommerce for retrieving products. Thanks
Hello, @Info01,
Yes, This does relate to the WooCommerce, please try to contact WooCommerce and they will share the proper file and path with you.
Regards, P-THEMES.
