23241 comments found.
Im using Loco Translate and I can’t find where to translate the “I’m Searching for…” placemark on the search field, help!
Hello, @Dandabass,
There are two searchs in Theme:
1. Yith WooCommerce Ajax Search: which placeholder can be translated using Loco into the Theme language files.
2. Theme Lice Search: which placeholder can be translated from Porto >> Theme Options >> Header >> Search Form: https://postimg.cc/FYj6HLFg
Regards, P-THEMES.
Ok perfect, Option 2 did the trick! man that was hard to find!
Sound’s Good!!! 
Please!! copy all this Q&A to your support page!
Hello, @Dandabass,
I am sorry I do not understand your meaning, Can you please explain which Q&A are you talking about?
Regards, P-THEMES.
THIS Discussion/Comment section in Themeforest! I’ve found more answers here than in the support site. I believe you should somehow integrate all this comments in your support search results!
Hello, @Dandabass,
While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future. Have a great day!
Regards, P-THEMES.
Hello, @PremiumDealsandSteals,
That is actually a block and you have to change/edit it by going into Blocks and finds edit the particular block and change anything as per your requirements.
Regards, P-THEMES.
Yes of course it is in the blocks..But like i said I have already change it in the editor but it doesnt change in the front-end. If only you guys have checked my ticket you will see the screenshots that I have already changed it in the backend but didnt affect in the front end.
Why is it that all changes I have made on the blocks doesnt work/apply on the homepage??? This is annoying spending a lot of time looking for the places to edit and when you found it..it doesnt work on the front page.
Hello, @PremiumDealsandSteals,
Your issue has been solved and the reply of your support ticket has been sent please check your support ticket reply and reply to your support ticket accordingly: https://postimg.cc/2LbgnKwW
Regards, P-THEMES.
Hi!
Firstly please look at this screenshot : http://nishdijital.com/moore/wp-content/uploads/2020/04/error_red.png
I want to use product png picture in Porto Products without any background color (up in sh) like Porto Interactive banner (down in sh)
All of them the same picture, URL is http://nishdijital.com/moore/wp-content/uploads/2020/04/VitaminD3_20ml_4-500x798.png
Thank you.
Hello, @celikyaman,
You want to remove the background color or the products as showing in your provided screenshot, then please share your site URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi again. I sent an e-mail to newsmartwave@gmail.com. Thank you.
Hello, @celikyaman,
We have replied your email, please check your email now.
Regards, P-THEMES.
Thank you for quick action. My problem solved.
Most Welcome!!!
How do I change the background image of the Newsletter Popup? Thank you
Hello, @promilio85,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Hi! I’m getting “This code was already used in ‘xxx.xxx.xx’ ”. Can you please reset my code? I changed my host to a new one and I’m getting this error now. Thanks.
Hello, @Raphaloi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello there, thank you for your answer.
We can use this theme with one header any way but there is a problem more important than that.
I want to use “Select Box” in the mode of “Variation(attribute) selection Mode for some products.
And I want to use Image/Colour swatch for some products. How can you help me about it?
Thank you.
Sincerely, Mesut
Hello, @meoman,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
are all these product category elements available in shop demo 4, I imported demo 4 and only have 1 style, a grey round on hover
Hello, @ZarTech,
Please go to Porto >> Setup Wizard >> Demo Content and click on any Demo, Then click on “Details” and check “Yes” to “Import Element Pages” as showing in this screenshot: https://postimg.cc/cgSJ9sbD
, It will Import all the shortcode pages on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Will it import complete demo or just the elements, as my site is live don’t want to ruin it.
Hello, @ZarTech,
While Importing please “uncheck” “override existing content” and check only the “Import Element Pages” as showing in this screenshot: https://postimg.cc/GHvgH7jg
It will not ruin your site and works fine for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/09/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Great…Thanks…will purchase support extension
You’re Welcome!!!
We’ve come across the following error when working on a porto theme of our client: Uncaught TypeError: Cannot set property ’src’ of undefined.
The problem occured when we tried using variable images on a variation product.
The solution was disabling the webp <picture> tag method in the imagify plugin.
I know this is case specific but it might help other buyers solve the problem.
Hello, @dylandejonge,
Please ask your client to contact us via our support system with Product purchase code so that we will check it for him on his site.
Regards, P-THEMES.
can you revoke my license? my old website which uses a porto license has been inactive, Thanks
Hello, @alfariesh,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi I have just purchased my 10th license but get the message Your ip address is blocked as spam!!! can you help?
Hello, @webdesignerz,
We have already replied your support ticket with a solution please check it
Regards, P-THEMES.
Is updated theme not compatible with yoast seo. I am getting fatel error on customization when i activate this plugin.Deactivation of this plugin made my theme work?
Hello, @tjain91,
The latest version of the Theme is fully compaitable with the latest version of the Yoast SEO plugin, Please make sure that you are using the latest plugin of the Yoast SEO plugin, Otherwise please contact plugin Author to solve this issue for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I’ve purchased Porto Woocommerce theme from themeforest some years ago. Item link: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
I’ve used that theme in this domain (http://roomstertip.com/). But this domain isn’t belong to me now. Domain License expired. I’ve bought another domain. (http://www.littibazar.com/) I want to use that theme in that domain.
But I can’t setup the theme as my license was for 1 domain. Can you please help me out to remove old domain and set new domain. I’ll be more thankful.
Love your Porto themes.
Hello, @helloprince02,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank You So Much
Most Welcome!!!
How to backup full setting porto theme ? header builder not work after upload web hosting
Hello, @rekamedia,
Header Builder is under Customizer and that is not the complete section of the Theme Options so that will not be transferred using Theme Options Import/Export option, You have to use any third-party plugin for transferring your complete site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi i can’t translate “read more” blog button to spanish, im using LocoTranslate thanks
Hello, @richely,
Please click on “Sync” button and wait it to Syncronize all the words from Theme Language files and then click on save changes and then search for read more as showing in this screenshot: https://postimg.cc/xJw0ntLk
and change it as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I cannot change opacity of header in Shop 18, i have set banner type revo slider, and bannor position “behind header” (there is no option for below header) and i have tried header view as “default” and “fixed” on the views options, i have also tried both of those options in theme options, but no matter what i do, i cannot get the opacity to be variable, its either transparent, or solid. I was just going to put the banner BELOW the header, but there isnt that option available
Hello, @Anthrax-VX,
This seems to be the cache issue at your end, please first deactivate all the cache plugins including FVM plugin as well and then go to wp-content and finds and delete the cache folder and then go to wp-content/uploads and finds and delete the cache and porto-styles folder from there and then go to Theme Options click on save changes and finally check your site after removing the browser cache. I hope this will solve your issue and if not then please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi, my problem importing demo error. The installation of Shop 23 (Baby Shop) has failed! Could not load image. Can you help me?
Hello, @promilio85,
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
I tried to disable the plugin but when I try to import it requires me to have it activated. I don’t activate import without that plugin
Hello, @promilio85,
Please contact us via our support system with your site WP Admin Login details so that we will check and Import the Demo for you on your site.
Regards, P-THEMES.
Ok I imported the shop theme 23 thanks
Can I activate the elementor plugin after importing?
Hello, @promilio85,
Sound’s Good!!! That you have managed to Import the Demo by yourself.
WP Bakery and Elementor both are different plugins and you can not use both at the same time or on each other content, They will conflict. Now, If you Imported the WP bakery Demo and trying to use or edit the content with Elementor Demo then it will surely mess all the things. You have to Import the Elementor Demo and then try to set the pages and content using Elementor Demo, you will not find a single issue. The conclusion is, You can not use the Elementor plugin while using WP Bakery and Vice Versa.
I hope this make sense now.
Regards, P-THEMES.
Hello, I am trying import one of your demos. None of them is able to import properly – all the icons are in wrong places, all the dimensions are not as shown in demo. Could you help me ?
Ok, it was the server fault. After jumping to different one, import went as it should have.
@effa54, Sound’s Good!!!
That you have managed to solve your issue by yourself.
Hello, I am getting this error message anytime I try to update my theme: This code was already used in giftsnaija.com. This does not exist. The current domain is naijagifts.com. Kindly help me reset the code so that I can make updates. Thank you.
Never mind. The error has cleared and I was able to update.
@jjburtons Sound’s Good!!!
The theme update worked but the update for WPBakery did not. Still gave me that error message.
Hello, @jjburtons,
Please delete the old version of the plugin from your site and Install and Activate the latest one by downloading from this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hi, There is any way in order to open a link with javascript and element id ? I would like to open a url if I click on any place of some columns and I would like your advise! Thank you!
In order to understand better what I want to do, I would like to give you farther information about my thinking. I have 4 columns which have image and under of this, I have text with some information about this element. I would like, anyone who click anywhere on this column (on text,image or on blank space) he redirects to an other url on the same brownser’s window. Is it possible with javascript code intergrated with column’s ID? If yes, could you please suggest me how to do this?
There is any other way to do this expect of javascript code?
Hello, @bill_ch,
Sorry to say that but we do not have any JavaScript Code for it, You can contact your developer and ask to set the JavaScript Code for you as per your requirements.
OR
You can use Porto Interactive Banner element and set the Image/Text and link on a complete Image as showing in the below-given screenshots:
https://postimg.cc/9zXyZzhD
https://postimg.cc/Tpp7jt65
https://postimg.cc/Rqfq3B3W
Regards, P-THEMES.
Ok I will check it! Thanks!
Most Welcome!!!
