Hello, @richely,

Please click on “Sync” button and wait it to Syncronize all the words from Theme Language files and then click on save changes and then search for read more as showing in this screenshot: https://postimg.cc/xJw0ntLk
and change it as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Anthrax-VX,

This seems to be the cache issue at your end, please first deactivate all the cache plugins including FVM plugin as well and then go to wp-content and finds and delete the cache folder and then go to wp-content/uploads and finds and delete the cache and porto-styles folder from there and then go to Theme Options click on save changes and finally check your site after removing the browser cache. I hope this will solve your issue and if not then please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.

https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

Ok I imported the shop theme 23 thanks

Can I activate the elementor plugin after importing?

Hello, @promilio85,

Sound’s Good!!! That you have managed to Import the Demo by yourself.

​WP Bakery and Elementor both are different plugins and you can not use both at the same time or on each other content, They will conflict. ​ Now, If you Imported the WP bakery Demo and trying to use or edit the content with Elementor Demo then it will surely mess all the things. ​ You have to Import the Elementor Demo and then try to set the pages and content using Elementor Demo, you will not find a single issue. ​ The conclusion is, You can not use the Elementor plugin while using WP Bakery and Vice Versa.

I hope this make sense now.

Regards, P-THEMES.

Ok, it was the server fault. After jumping to different one, import went as it should have.

@effa54, Sound’s Good!!!
That you have managed to solve your issue by yourself.

@jjburtons Sound’s Good!!!

The theme update worked but the update for WPBakery did not. Still gave me that error message.

Hello, @jjburtons,

Please delete the old version of the plugin from your site and Install and Activate the latest one by downloading from this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @bill_ch,

Sorry to say that but we do not have any JavaScript Code for it, You can contact your developer and ask to set the JavaScript Code for you as per your requirements.

OR

You can use Porto Interactive Banner element and set the Image/Text and link on a complete Image as showing in the below-given screenshots:

https://postimg.cc/9zXyZzhD

https://postimg.cc/Tpp7jt65

https://postimg.cc/Rqfq3B3W

Regards, P-THEMES.

Ok I will check it! Thanks!

Most Welcome!!!

Hello, @ZarTech,

Thank you for your appreciation, We love hearing this, @ZarTech!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead

And NO, we have not released any of the updates, we have just changed the Banner on the Theme page.

Thanks for your understand.

Hello, @Sampaio58,

Please go to Porto >> Theme Options >> General and turn OFF the Skeleton Mode from there as showing in this screenshot: https://postimg.cc/JySv0XTZ
and then check your site after removing the browser cache.

&

If you create new attribute then you have assign the attribute to some product then it will appear on your site Shop page, If you will not assign any of attribute to any single product then it will not appear.

Regards, P-THEMES.

Its working thanks for support

Hello, @meoman,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to say that but this is not possible, you can not use different headers and footers for different categories.

Regards, P-THEMES.

Hello, @PIBPBC,

First of all, thanks for showing your interest in Porto WordPress.

Yes, you can change the Color of the Footer as well as per your requirements.

Regards, P-THEMES.

Thanks

PERFECT

Philippe

Most Welcome!!!

Hello, @discoveryindustry,

You can try turning OFF that option, If that will not work for you then you have to edit the Theme Core files and remove it from there as per your requirements.

OR

You can use any plugin for it like Yoast SEO etc…

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/06/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @igianni84,

I have just tested your site and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/RWL3sc8R
It must be the cache issue at your end nothing else.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks, the problem is at the middle of the page https://imgur.com/a/yTmQ5v7

I will by support extend period as soon as possible

Hello, @igianni84,

Please edit your Home Page and you will find Porto Product Categories element, edit it and add more Categories to show on your site at the particular section as per your requirements.

&

And below section is working fine at my end too: https://postimg.cc/tZDjT5cJ

Regards, P-THEMES.

Hello, @vhraja,

Please read and follow the instructions written in the below given article:

https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/

Regards, P-THEMES.

Hi, i followed the steps and updated the permission but still i am having the same issue.

Hello, @vhraja,

Please contact us via our support system with your site WP Admin Login details so that we will check it for you.

Regards, P-THEMES.

Hello, @nikketrikke,

Yes you can, simply go to Appearance >> Menu and create a new Menu named it Top Menu and select it as Top Menu from there as showing in this screenshot: https://postimg.cc/Xr39yVzz
It will work for you.

Regards, P-THEMES.

Hello obvious I already did but the submenu not works so for this i ask your help perhaps i not explain well… i nee 2 submenu levels first,,second,, third as in the main menu works http://prntscr.com/s5awvg

Hello, @nikketrikke,

Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @JohnCorsner,

We are apologizing for all the inconviniance you faced, sorry for that.

Porto WordPress is fully compaitable with Yith WooCommerce Wishlist plugin, Obeviously some of the plugin options may not work because we have Customized it and Override it using Theme Core files as well, Now, As you said that you are trying to use Custom CSS for changing something with Wishlist on Single Product Page but it also applied on the Shop/Category Archive pages as well because the classes are same right? If yes, then you can use Custom CSS but with .single-product class, then your CSS will only apply on the Single Product Page.

If you need any other help then please contact us via our support system with your site WP Admin Login details so that we will check and help you in solving your issues.

Regards, P-THEMES.

Can you please supply the custom css so that the single product page CSS for the add to wishlist button appears as it normally would with the icon to the left and the text to the right? I’m the button appears normally when using any prebuilt product page layouts but as soon as I switch to the custom layout, it only appears as the heart icon and that’s it.

Hello, @JohnCorsner,

Please contact us via our support system with your site WP Admin Login details so that we will check and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @Tolstikovmichael,

There is no option in the Theme for changing the icon of the contact info widget, you have to use Custom CSS for it, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the content with any FontAwesome Icon code as per your requirements.

.footer-main .contact-info .list.list-icons li i.far.fa-dot-circle:before {
    content: '\f3c5' !important;
    font-family: "Font Awesome 5 Free" !important;
    font-weight: 900;
}

https://fontawesome.com/

Regards, P-THEMES.

Thanks! It worked! The icon on the address has changed but it is not clear how to change the rest =) I have another question. After I changed the service icons to my own, they no longer have a zoom effect, how do I fix this? This means that they no longer zoom when you hover the cursor over them

Hello, @Tolstikovmichael,

Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @Stoboy,

First of all, thanks for showing your interest in Porto WordPress.

Yes, you can translate your site using Porto WordPress and Loco translate the plugin in any language as per your requirements by following this video:

https://www.youtube.com/watch?v=z_X4mELtYDM&t=29s

Regard’s P-Themes

Hello, @houssam_ballout,

Which slider you are talking about? Some slider works on Image Sizes and some required Custom CSS to change the width and height, Please share the screenshot and the URL and site WP-Admin Login details via our support system so that we will check and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @Jaglag,

Really sorry for the inconviniance but this was not the Theme issue, This was your site SSL certificate issue, you are using SSL certificate on your site but you did not set the site URL as HTTPs: https://postimg.cc/JGJhrzPL , We have just set your site URL as HTTPs and the issue resolved, your ticket reply has been sent as well with a video please check your ticket reply: https://postimg.cc/Wq8JXpKC

Regards, P-THEMES.

Hello pt-support,

Thanks for the fast reply! I’m sorry to blaming you for my own mistake. I didn’t checked the ssl settings you are right! And sorry for my harsh critique from yesterday, I was a bit in rage mode after trying it multiple times without success. I thought I can work on the page the night, and got bad mood after seeing that broken page. Thanks a lot again for fixing that issue that fast!

Hello, @Jaglag,

No Problem, I can understand. Thanks for contacting us, Stay Safe…

Regards, P-THEMES.

Hello, @bill_ch,

Row and Columns are the default element/functionality of the WP Bakery, and it is the default behavior, there is no such option to change the position of it on the mobile version of the site. You can do it by only a trick:

Assign “first” class to the first column.

&

Assign “second” class to the second column.

and then you have to use Custom CSS for changing the position on the Mobile version of the site.

@media(max-width: 767px){
.first{
order: 2 !important;
}
.second{
order: 1 !important;
}
}

This is the only possible way, Otherwise, you can ask from WP Bakery developer to Customize the plugin for you as per your requirements.

Regards, P-THEMES.

Thank you! I did it.