23241 comments found.
When all attributes of a product selected the display image in product details page replaced with other product image. What is the solution? Can check at https://adrianalifestyle.com/ Please give solution ASAP. Check the product for an example https://adrianalifestyle.com/product/comfortable-cotton-kurti-v10-001/
Hello, @strangerAshik,
This is because you have set the Main Product Image as Pink Dress Image from Product Page setting: https://postimg.cc/mzpnyWt2
and on selecting attributes another image has been replaced with the main image because you have set the other images as variation images for that product from Product Data >> Variations as showing in this screenshot: https://postimg.cc/67Jzw5Gv
, So if you do not want to replace the image then simply you have to remove the variation images by editing the variations and save changes.
Regards, P-THEMES.
Hello, The answer you’ve given it’s not the scenario. Give I think it’s a bug. Please give your support email so that I can send you the details issue. It’s urgent
Hello, @strangerAshik,
You can contact us via our support system here: http://portotheme.com/support
OR if you are unable to create account then please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will create the support account for you.
Regards, P-THEMES.
Was unable to create account, sent email with purchase code. Please check and send me back the access credentials
Hello, @strangerAshik,
Can you please let me know with which Email you have sent the email so that I’ll ask the Support department to check and reply back to your email asap…
Regards, P-THEMES.
Got credentials, reported issue in potral but no solution yet, Plz check the video and advise solution https://youtu.be/DyCWGr_AFCM
Hello, @strangerAshik.
We have already replied your support ticket 2 days agao as showing in this screenshot: https://postimg.cc/XXyW2tg3
and then after that we did not hear any thing from you, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi!! How can I show only the subcategories of current category page? All categories are shown…I have checked the option of category widget but doesnt work.
Hello, @RASATIVA,
On Shop/Category archive pages, This is the default functionality of the WooCommerce and you can change it from Appearance >> Customize >> WooCommerce >> Product Catalog as per your requirements: https://postimg.cc/K3YGpbGK
Regards, P-THEMES.
Yes, I have cheched subcategories, but It show me all categories…the same. Widget on sidebar is Cagegory products, and has show only subcategories of this category parent also…but doesnt works.
Hello, @RASATIVA,
Sorry to say that but not getting your issue, Can you please contact us via our support system with your site WP Admin Login details and explain your issue more clearly there with the help of screenshots so that we will directly check it on your site.
Regards, P-THEMES.
Hi there! Can I edit any code to show a default category in Porto Products (Visual Composer addon). My purchase username is tomasunamuno (tell me if you need purchase code). Thank you!
Hello, @tomasunamuno,
If you want to use Porto Products element on your site then it has an option to set products under it as per your requirements as showing in this screenshot: https://postimg.cc/pyLLLVP3
You can show your desired products on any page using this element as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/02/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, we have enabled the shop page to show subcategories but we need to achieve the following:
1. Hide subcategories products count and the word “Product” below the image of each category
2. Make the name of the subcategory smaller. Using the inspect tool it looks like this is an h4 text which is very large.
How can we achieve the above?
Hello, @parisalex,
1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-category .thumb-info-type {
display: none !important;
}
2. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache. You can change the value in the given code as per your requirements.
ul.products li.product-category .thumb-info h3 {
font-size: 12px !important;
}
Regards, P-THEMES.
Unfortunately it is not working, not sure if the subcategories have a different CSS
Hello, @PT-Support2,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hello I tried your code but when I add it, it only changes the font size of categories instead of subcategories as well.
We have configured our shop when a user clicks on a category they are shown the subcategories that are below..
How can we show the category and subcategory name with the same font size?
Hello, @parisalex,
Please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and provide you the best possible solution for it..
Regards, P-THEMES.
But why that happens on PORTO theme only ? I have fullfilled all the system requirenments and it happens for no reason, its fresh instalation with few products only. I have installed over 100 online shops on that type of hosting (same specification) in that hosting company and all of them works fine even with 2-3 thousands of products, here its completely fresh installation and happens things like this, its hard to understand why if over 100 online shops on exactly the same type of hosting in same hosting company ,same specification of hosting works fine since very long time just trying to understand why in that case I got such strange errors and want to fix them cos your theme is really good and this is what I need but it must works without that kind of problems. I could understand if those shops have 1,000 or more products and some traffic, but they are completely fresh installation with 0 traffic (except me and the shop owner) and all of them have just few products
Hello, @netpoint1,
Please share your site WP Admin and Cpanel Login details via our support system so that we will check it for you and provide you the cause of the issue.
Before Providing the Requested info, please take the complete backup of the site and follow the below given debugging steps one by one and if the issue will not solve then remain all the plugins deactivated and provide us the permission with your support ticket to debug your site which includes deactivating all the plugins and on-site Customization as well.
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
I have imported demo based on Visual Composer, but had also activated Elementor plugin , may that be the cause of this issue ? I mean running two visual editors on same website ?
I have disabled Elementor and for now it seems I can work , but as I see in debug mode in chrome a lot of errors like this appears
id="in-product_cat-108"> <input value="108" type="checkbox" name="tax_input[product_cat][]" id="in-product_cat-108">with every operation I do, this for example appears after listing all products after clicking all products in woocommerce.
There are no customizations, its fresh installation of Wordpress/Woocommerce and Porto with its plugins, there are no other /additional plugins
Is that [DOM] error is something normal /should happens ? I have few product categories which was added as usual via “Products/Categories/”.
Dont get me wrong I really like your theme, I had a big plans to switch from my main theme to yours to speed up building shops for my clients but those errors worries me a lot, I just dont want to get hundreds of phone calss from my client in the future with similiar problems.
The theme itself is perfect for me it has all I need, all the features, easy way of building shops on it etc, its great.
Hello, @netpoint1,
Sound’s Good!!! that you find the cause of the issue, Yes, that is the reason of the issue you were facing, you can not use both plugins at the same time, otherwise, they will conflict with each other.
Now, On your other issue, It seems you have some mess on your site because of both plugins, So, I suggest you to start from scratch one last time.
But before let me explain to you how it works:
Look first of all you need to understand somethings.
WP Bakery and Elementor both are different plugins and you can not use both at the same time or on each other content, They will conflict.
Now, If you Imported the WP bakery Demo and trying to use or edit the content with Elementor Demo then it will surely mess all the things.
You have to Import the Elementor Demo and then try to set the pages and content using Elementor Demo, you will not find a single issue.
The conclusion is, You can not use the Elementor plugin while using WP Bakery and Vice Versa.
Start from Scratch by notice in your mind the below-listed info:
https://postimg.cc/rKhhp4x8
Here is the Screenshot:
https://postimg.cc/ppnKjRdP
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
If you will still face the issue then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
You got me wrong, I did not say I edited something in Elementator (: it was just enabled, thats it, I importend demo for WP Bakery, and edited all the subpages with WP Bakery only, Elementator was enabled only and was not even touched till today when I disabled them, I just missed it was installed and enabled, I didnt touched it since installation and activation of that plugin .
Please tell me even that it was only enabled (not used) can do the mess during adding the products , categories ? They are not added thru Elementator as well as WP Bakery builder because that is builded in functionality of Woocommerce I done it in the wordpress/woocommerce editor.
SInce I disabled Elementator, everything works like a charm, but it still worries me why that errors showing up if I didnt edited any page with elementator. Those errors of course did nothing, everything works, probably I will leave it as is.
Hello, @netpoint1,
Sound’s Good!!! That it is working for you 
I think it was the conflict bwteeen these 2 plugins only which was creating an issue on your site. Now you have deactivated the one and it is working smoothly now for you, So simply go with it and do not worry, If you will have any issue then simply contact us via our support system.
Regards, P-THEMES.
Hi, I have a problem with your theme on few clients shops and this is not matter of hosting cos similiar solutions working on that hosting company without any problems. PHP Memory Limit 256 MB PHP max_execution_time 600 PHP max_input_vars 2000
So it seems I fulfill all theme’s requirenments
Despite that I got frequently errors like this Fatal error: Out of memory…......
How to fix that ? Disabling your theme solve that problem I have purchased several licenses recently and I affraid my clients will sent a lot of complaints to me once I finish their shops . It happens only on your theme, I am also using Flatsome and Betheme without any troubles like this.
Just while ago I got this ” Fatal error: Out of memory (allocated 12582912) (tried to allocate 319488 bytes)”
when I tried to add new product, this is very strange cos this shop has only 5 products for now and only your Theme installed with plugins you recommended, nothing more, its fresh installation I am on the beginning of the work.
another Fatal error: Out of memory (allocated 14680064) (tried to allocate 327680 bytes) in /wp-includes/functions.php on line 4609, I just adding very simple procucts without any variants.
Hello,
This issue mostly occurs because of the hosting and from hosting side and this is not the Theme issue as hundreds of thousnds of Customers are using the Theme and no one face this issue except few and those few also have been fixed this issue with contacting their hosting providers.
Can you please contact us via our support system with your site WP Admin and CPanel Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, As I can see, you have allready update the theme on 22th April 20. The last time which I had download and install your theme, is 13th April 20. Why I have no updates. You do not change anything but is envato’s issue? Thanks!
Hello, @bill_ch,
It was not the Theme update but we have updated the Banners on the Item page which makes the Theme Update email to users. Sorry for that inconvenience, you can always check the Theme update changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hello, i had the default bag icon on my header, but it vanished after the theme update, my settings are the following : appareance->header->mini cart type : none; and skin->mini-cart->icon font size: 12px. how do i make the default icon appear again ?
Hello, @pimsmulders,
Please go to Porto >> Theme Options >> Header and set MiniCart Type as “Arrow Alt” OR “Simplt” and also make sure that MiniCart Icon does not have any code in it and save changes and check your site after removing the browser cache: https://postimg.cc/yJ2qjmVm
Regards, P-THEMES.
Hey. Quantity buttons on category’s view doesn’t work – they are always adding only 1 product, no matter how many products I would choose. Do you know where’s issue?
Hello, @ocm-24,
On Shop/Category pages, Yes, it is the known issue and we will fix it soon with our upcoming update of the Theme, please be patience till that.
Regards, P-THEMES.
Hi ! Do you have translations to spanish ? is possible to edit or add ? About performance … do you have compatibility with cache plugins ? best regards !
Hello, @aardid,
First of all, thanks for showing your interest in Porto >> WordPress.
You can translate your site using Porto WordPress Theme with Loco translate plugin in any language as per your requirements by watching this video:
https://www.youtube.com/watch?v=z_X4mELtYDM&t=31s
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Regards, P-THEMES.
can you please deactivate my purchase code?
Hi!! its possible reset my purchase code? thanks!
Hello, @dreom,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi!! its possible reset my purchase code? thanks!
Hello, @hflores2004,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, can i change porto for magento in porto for woocommerce?
Hello, @pexter1983,
Sorry to say that but this is not possible, You can not use the WordPress Theme on Magento OR Vice Versa, You have to purchase WordPress Theme seperately for WordPress site.
Regards, P-THEMES.
Hi, I’m trying to install this theme for a client, but the demo data install fails no matter how I try. Neither option worked, then I even changed the server’s PHP version from 7.2 to 7.4.5 with which the standard import is not available. The alternative doesn’t work anyway.
Shop 4 installation is failed! Demo data directory does not exist (/home/**/wp-content/uploads/porto_tmp_dir/elementor-shop4/elementor-shop4).
Hello, @SGMAX,
Let me explain to you:
https://postimg.cc/rKhhp4x8
Here is the Screenshot:
https://postimg.cc/ppnKjRdP
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
If you will still face the issue then please ask your client to contact us via our support system with product purchase code PDF file so that we will check/verify and Import the Demo for your client.
Regards, P-THEMES.
ticket ##4534443528 is waiting for reply
why not reply us since it has more than 17 hours waiting for ticket #4534443528
Hello,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, Yesterday was Sunday a weekend and we were OFF, so now we are back on Desk and hopefully you will get the reply of your support tickets soon, please be patience till your support ticket reply.
Regards, P-THEMES.
Hello,
I bought “Porto | Multipurpose & WooCommerce Theme” a long time ago and installed it in the domain “www.untoquesensual.es” to test the features and functions of the theme.
I never used and deleted the domain, both the domain and all files on the server.
Now I need to register the theme again in a different domain but when I try to register the purchase code it says “This code was already used in untoquesensual.es”
I have tried to open a ticket to comment on my case but I also do not remember which email I have registered with the technical support service.
Can you help me please?
Hello, @joh2049,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello,
I have made changes to woo-sidebar-banner block and saved the changes. I see “Post updated. View post” after clicking Update changes. But on the frontend and the block view it doesn’t show the changes.
Please see screenshot https://monosnap.com/file/mulESreuqF2wZqVlpbZhvxvRx5aAFiPlease advice.
Thank you
Hello, @naarwebz,
I have created a video’s for you, Please watch and follow the instructions showing in the below-given videos:
With WP Bakery Page Builder:
https://jmp.sh/WuKbSBE
With Elementor Page Builder:
https://jmp.sh/aVrPhZ7
I hope it helps…
Regards, P-THEMES.
Hello, thank you for your reply. I have been trying that, but unfortunately in my local and live server this is added as a text in the editor. I have re-imported the whole demo again and yet the blocks are added in text format rather than yours in element style.
please see the video
https://monosnap.com/file/mUA3Dn6DJYmXjlQN7O9KyYt5uZ6037Hello, @naarwebz,
Please contact us via our support system with your Live site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hi, thanks again for your reply.
I have created a new block for now. I will create a support ticket if need assistance with the other blocks.
Thanks.
Hello, @naarwebz,
Sure, We are always here to help you.
Regards, P-THEMES.
How to change font color or background color in search/mobile menu ? Not search in header, search in mobile menu
Hello, @ihelprs,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements and check your site after removing the browser cache.
@media (max-width: 991px){
#side-nav-panel .searchform-fields {
background: red !important;
}
#side-nav-panel .searchform input[type="text"] {
color: yellow !important;
}
#side-nav-panel .searchform input[type="text"]::placeholder {
color: yellow !important;
}
}
Regards, P-THEMES.
By far the best multipurpose theme on themeforest. Keep it up!
Hello, @comnetcloudsolutions,
Awesome! We love hearing this, We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead Cheers!
Regards, P-THEMES.
Hello! I activated the license on the local site to check the demo, then deactivated it, but I can’t activate the license on the main site, because the license is installed on the site media-group.pro please reset my license. Thanks!
Hello, @rinatart,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks!!!
