19068 comments found.
Is it possible, at the single product page, to have the gallery product photos on the left side instead of under the featured image?
Ideally the space that they would occupy on the left side, would be taken from the right column and not from the featured image size (title, price, description etc).
I hope you have some magic css code to help with that!
On another note, is it possible to add a video in the gallery product pages instead of just photos? I tried a couple plugins but they didnt really work, any recommendation would be great. Thanks!
Hi,
we have only one gallery item and you can find it on https://themes.muffingroup.com/be/theme/pages/gallery/
According to video gallery, you can use VIDEO item instead.
P.S. We have noticed that you have lot’s of support questions that might be helpful for other users as well. We would be grateful if you can post them on support forum instead.
Best regards,
Muffin Group team
how to make a video post and featured video post ?
Hi,
not really sure what do you mean. Can you send an example of what you would like to do?
Best regards,
Muffin Group team
make post like this https://themes.muffingroup.com/be/onepage/#blog iv tried everything its not doing it i want youtube post or Post with HTML5 Video
Please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we may have a closer look on what and how you did. Please do not forget to let us know in a message, what for this access is.
My muffin builder is missing…. Just sent a direct email. Please assist
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Thanks for helping me on this. It turns out the option was turned off
You’re welcome 
I am trying to use Yith Infinite Scrolling but it does not seem to be compatible with your theme. I used …... body:not(.yinfs-custom-event) .pages as navigation selector from the shop pagination and .pages a.page-numbers ..........as next selector li.product and ul.products as item & content selector.
It seems that because there is no next arrow in the pagination, the loader is not pulling up the rest of the products. Is there another class I can use to replace the “next selector”? Yith as an example uses .woocommerce-pagination a.next – but i dont see a.next in your theme’s code. Any help would be appreciated. Thanks
this is the link to the plugin info https://docs.yithemes.com/yith-infinite-scrolling/category/free-version-settings/
Hi,
we did never used this 3rd party add-on with BeTheme so right now, we can not recommend anything to make it compatible.
Best regards,
Muffin Group team
have you tested any infinite scrolls plugins that work? it would be helpful if you have a recommendation. thanks!
Sorry but we didn’t.
How to use this “muffin” builder with restricted contents of many plugins ?? it seems not to work with anything, it seems to be a builder very out of any standard…
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
Hi, is it possible to de-register a site i no longer have access to? (domain expired) Can you guys de-activate a purchase code?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Awesome, thanks!
You are welcome.
I bought this template but i had a problem in my server about a hacking attack and need to change the server/domain. i export all website but now when i open the site all the betheme options that i had in wp-admin disapear. i copy the full database to the new server but all disapear. i had lots of customization things there and now i have my website broken… in witch place in the database the be options are saved?
Hi,
for complete site migration, we suggest to use Duplicator plugin. It’s pretty easy in use, quite fast and migrate complete website with all settings, media, content, etc. However, please remember to de-register the license before moving the website and when it’s ready, register on a new location.
You won’t be able to find too much in database because data are encoded due to security reasons.
Best regards,
Muffin Group team
where do I register the license on the new website / server / domain?
You can register it under BeTheme > Dashboard section.
where? in wordpress?
Yes, indeed. You have to be logged in to your WP dashboard.
in wich menu? i dont find in any place in wp-admin a place to do that. also in the be theme options there is no field for that!
Hello, how can I make the icons of the Icon Box item look bigger? Thanks
Hey,
please send us link to page where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
Hello, I am working locally on the website, I can’t send the url. Can I send u a screenshot of the page or of the page code?
If you work locally and you domain is not online, please try the following custom css declaration but if it won’t work, we will be able to help only if the site will be online.
.icon_box .icon_wrapper {
font-size: 70px !important;
}
Where should I put this css?
Custom CSS should be put under BeTheme Options > Custom CSS & JS > Custom CSS section.
Hello, it works but the padding is too large and the icon is cut (seems like there’s a round shape behind). How can I make the padding all around the icon smaller and fix the icon?
Hello, I’d also need to increase the height of the Client element box
Please let us know when your site will be online because we have to look on it. Like we said above, each site is different (due to thousands of options included) and we have to look closer on your specific configuration.
BTW You do not have to share link public here. You can send us private message via contact form on the right hand side at https://themeforest.net/user/muffingroup#contact
Ok, I’ll let u know when your site is online. What about the height of the Client element box? And the font of the accordion titles?
For that, we need the link to site as well.
Hello, I’d like to show our partners logos is it possible to create a kind of carousel with one of BeTheme items? Thanks
Hey,
yes, we do have such item/shortcode. You can find this item on https://themes.muffingroup.com/be/theme/shortcodes/loops/#clientsslider
Best regards,
Muffin Group team
Lovely. thanks a lot! Is it possible to set an autoplay to the carousel and get rid of the arrows? Thanks 
Yes, it is possible. Timeout for sliders you can set under BeTheme Options > Global > Sliders section. But to get rid of the arrows, you have to use custom css declaration. If you will provide us link to page where you have this carousel, we will give you such css.
I created a new instance on AWS and migrated my site/theme over to it but I am not able to de-register/register my theme on the new instance as it says that the product code is already being used. How to reset my license? Thank you!
Figured this out. Salow this will help you to if you happen to be checking the comments: go to http://api.muffingroup.com/licenses/
enter your Envato login name and purchase code and you will see your theme with the option to de-register it. I was able to de-register and register again on my most current instance by using this. Hope this helps!
Glad to see you’ve found the right tool, thanks for the update!
Hi there, whats going on with your license system? My client purchased for a new license and after 4 years we did the updates on a staging site. Therefore we needed to register the theme on the staging site. Now I uploaded the new theme to the live-site and I need to update the plugins, but there is a message that I have to deregister and delete the theme folder on the staging site. Both is done, but the message shows up! I am really upset, the site is hanging there only half way done!!! Need urgent solution. Thanks
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi there, is it possible to use CSS to change the cart icon to custom png?
Hi,
cart is an icon so to replace it with .png image, you have to modify child theme.
Best regards,
Muffin Group team
Thanks guys, I tried in top right bar but nothing seems to change it? I am not using a child theme
What did you tried? Sorry but we do not understand.
I tried to change the icon to image reference in header-top-area.php and also header-top-bar-right.php but still just the icon shows, can you help? Just need a quick reference or CSS custom script.
What you ask for, requires files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don’t know how, you should contact with your web developer. The policy says:
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.
Thank you for understanding!
No i’m sorry I don’t understand it’s a basic requirement, I have tried editing bag-fine references and all sorts, where have you hidden this?
Your support reference in the muffin forum also does not work anymore.
Files customization are not basic requirement and for such customisations is responsible your web developer only. We recommend to read Item Support Policy we have linked above.
According to support forum, not sure what does not work for you but the link is https://forum.muffingroup.com/betheme/
It’s me developing the site but all references I have changed haven’t worked, yeah you have reference a change in the forum but it isn’t there anymore so must have been a file change with be theme since?
The file responsible for header, you will find under /includes/ folder. So if you are web developer, you have to do this on your own and later you will be responsible for those customisations.
Thanks guys, we can’t figure out if it is header top area or header top right?
It’s header-top-bar-right.php file.
Hey there,
is there a “best practice” for updating to the latest version from a very old v10.9? just flushing newest version via FTP destroys the design of the website. Especialy the menu and the font-size and color in body
Thanks a lot and best regards Thomas
Hi Thomas,
if your current theme version is older than 20, you have to update it manually. The best way to do this is:
1. Go to your FTP and remove whole /betheme/ folder.
2. Later, download latest version from Themeforest, unpack and upload latest version via FTP as well.
Above 2 steps are all you have to do to update theme to it’s latest version.
Since now, you can easily do all future updates via Update to [version number] button which is just under the Be logo on the right side under BeTheme > Dashboard section.
Best regards,
Muffin Group team
Hey dear Muffin Group team.
Yeah nah that did not help at all unfortunately. • Background images gone (But still set in WP-bakery) • Menu destroyed completely • font sizes set to 1px even if its correctly set in Theme Settings • Body left aligned • and so on.
The site has some custom css. I copied it in to the new child theme. But the errors are pretty much not related to that.
Here is what it looks after update: https://www.fliesenquell.de/wp-content/uploads/2020/04/screencapture-fliesenquell-de-2020-04-28-10_16_23.png And here is the suggested look (I restored a backup) https://www.fliesenquell.deCould you help here if i renew my support?
Such weird behave is usually related with 3rd party addons like cache. Please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Hi, the site https://ledbusinessconsulting.com/ is made on your theme, everything is pretty good. But in IE 11, the Montserrat font for paragraphs and Comfortaa font for headings and buttons are not displayed. The font is set through the theme settings, how to fix it? I can provide Purchase Code if necessary. I am a developer, and the theme was bought by the owner of the site.
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Is there a way for the navigation arrows in single product pages (bottom ones) to navigate in the same category? I know in the General settings it says “excluding shop”, but i dont want people to navigate to a music product if they are checking necklaces. Let me know, thanks!
Hi,
we are sorry but we do not have such option for SHOP page included.
Best regards,
Muffin Group team
My domain is https://mahidelights.com. I have installed BeTheme and all plugins. However, everytime I am trying to install prebuilt demo (I am trying Burger and Burger 2), it throws error. Ooops… Error 404 We are sorry, but the page you are looking for does not exist.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi, which translation plugins apart from WPML could be used on the theme? Tks!
Hey,
the only multi-language plugin we’ve tested 100% and we are sure about its compatibility is WPML. According to other plugins, we did never fully tested any other similar plugin so can not recommend any but as far as we knows, some users use plugins like Polylang and it does work for them.
Best regards,
Muffin Group team
YOAST SEO = INCOMPATIBLE. Well this sucks!!! How is this even possible??? This is ridiculous! Such a standard plugin that works with every theme I’ve ever used, but not the Be Theme??? I’m beyond upset!!! How can I use this theme if it might completely screw up the SEO on my already well established website??? OMG I’m really really really mad. Plus you guys don’t offer refunds, so basically I wasted 2 licenses. Great! That’s perfect!
Hi,
YOAST SEO plugin is compatible and works with BeTheme of course so if something does not work fot you, it means you missed something. Thus, if something does not work for you, please use contact form on the right hand side at https://themeforest.net/user/muffingroup#contact so we may help you.
And yes, we do offer refunds as well so there is no need to be mad.
Best regards,
Muffin Group team
Hi guys, before buy your theme i need an elucidation. I will build a portfolio website so there will be a lot of pages within which galleries. I need that after clicking an image is possible to use arrow to go forward and back. As in this page https://themes.muffingroup.com/be/theme/pages/gallery
But my request is if is possible to show a text hover the images when mouse will be hover or otherwise at the top or bottom of every pic. As in this page https://themes.muffingroup.com/be/theme/shortcodes/boxes-infographics/#photobox
The same text will be shown at the bottom after opening the image.
I hope i was clear, thanks in advance
Hey,
seems like you are looking for a combination of gallery, portfolio and something similar to photo box item. What you can do is use Portfolio items where you have activate title on hover but when you activate popup image on click for portfolio, you won’t be able to open portfolio items individually.
Best regards,
Muffin Group team
HI we need help our client make this site (essaywritingservice.ae) we need same demo content please let me know which one demo i can install. Waiting for response.
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
