23241 comments found.
Hi we are trying to save work in the ‘Customize’ area but we get an error message saying it cannot be saved and to try again later. It keeps saying this. Why?
Hello, @empireart,
It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server-wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.
Regards, P-THEMES.
Im sorry I have no idea what you mean im not a developer. So what do I do to fix this problem?
Hello
Hello, @empireart,
Please contact your hosting provider with my above message and your hosting provider is the one will solve this issue for you on your site.
Regards, P-THEMES.
Hi there my host added the code as you suggest but I still get the same error. This what they added : http://prnt.sc/sa4g4k
This is the error i get : http://prnt.sc/sa4guh . I cannot publish at all. Please assist ASAP
Hello, @empireart,
Please contact us via our support system with your site WP Admin and CPanel Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, I would like your advise! I went on woocommerce settings and I set a page with [woocommecre_cart] shortcode as shopping cart page. However, when I tap on basket and after view cart, it seams like loading but nothing. I think that is setting and is not issue. Any help?
The link of basket as I can see on left down is the link of homepage
You do not need to deal with it! I fix it. Thank you!
Sound’s Good!!!
You are the best 
Hello, I would like to use a sidebar on category archive pages but not on tag archives. How can I do this? Thank you!
Hello, @gipande,
Sorry to say that but this is not possible, There is no option in the Theme for it, This requires Customization.
Regards, P-THEMES.
Hi. I just bought the theme but i have activated on a wrong subdomain. I want to activated now on a different domain but I cant because because i receive this: “This code was already used in …. ”. How can i do that? Can you help?
Also when i finish the website I want to move the code again to the client domain (a different one). I will have the same problem then?
Hello, @krmina09,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
For Future, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Thank you but it’s not working. I have the same error. I am trying in porto setup wizard configuration. Is that correct?
Hello, @krmina09,
I have reset your purchase code again, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, could you please help to revoke my Purchase Code as it responded this code was already used in 34.93.134.160? Thanks.
Licensee: fast binding and printing ltd
Item Title: Porto | Multipurpose & WooCommerce Theme
Item URL: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399Item ID: 9207399
Item Purchase Code: 3efdd3f2-8a8b-41f4-9a22-XXXXX15ca3f1 – (I did change to XXXXX)
Purchase Date: 2019-10-21 21:21:34 UTC
Hello, @kookniess,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hello, I have several current postage installations. Why are these 2 registers not available in all installations? https://prnt.sc/s8hlm0
Hello, @grueter6,
These are coming from Ultimate Addon for WP Bakery Page Builder plugin, You have to Install the particular plugin and those options will appear on your site, You can download the particular plugin from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hi, is there any plans for an update to WPBakery 6.2 to be included in the latest theme update?
Hello, @MrADeveci,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
That’s perfect, thank you!
Hi again, sorry but I can’t find this answer in the support forums.
I’m trying to hide a complete ‘Row’ from Mobile view using the following extra classes but it doesn’t work, is this right?
vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs
I’m looking to hide the complete ‘row’ not just the column using the ‘responsive’ settings.
Hello, @MrADeveci,
You have to edit the Row and set the Custom Class in it as showing in this screenshot:
And then you have to hide it on Mobile using Custom CSS as given below:
@media(max-width: 767px){
.custom_class{
display: none !important;
}
}
It will work for you.
Regards, P-THEMES.
Thank you!!
You’re Welcome!!!
Hi,
I would like to collapse the categories on mobile. I there a standard option build in to get this done? I would like to add tthe categories on the top of the product page on mobile, only just give the customer the option to see this, or else just collapse.
Thank you, Anique
Hello, @aniquedejong,
You can show your Sidebar as Toggle on Mobile by turning ON the option from Porto >> Theme Options >> General as showing in this screenshot: https://postimg.cc/Lq2KJS8m
OR
If you want to show it at top on mobile version then please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 991px){
.column2-left-sidebar .main-content, .column2-left-sidebar .main-content{
-webkit-order: 2 !important;
order: 2 !important;
-ms-flex-order: 2 !important;
}
.left-sidebar, .right-sidebar {
padding-top: 80px !important;
}
}
Regards, P-THEMES.
Hi i am using Elementor, but when i build a custom header and i make the condition “site wide” it breaks the layout of my shop page (which is still the porto layout, simple filters in left sidebar option) and what happens is the products go full width and the left sidebar is all the way at the bottom after the entire grid of products.
Is there a setting somewhere that i am missing? I feel like the issue is that elementor is replacing the (porto) header sitewide which is removing needed code that is embeded inside the header that controls the layout of the shop page.
Any suggestions or help would be great. Thanks.
Hello, @JohnCorsner,
Can you please let me know that you are using the Elementor plugin on WP Bakery Imported Demo OR on Elementor Imported Demo?
Regards, P-THEMES.
When I first installed the Porto theme 2 weeks ago, I imported the Shop #8 demo for WP Bakery. At the time, I wasn’t aware there was Elementor demo options. Once I realized there was, I had already customized the theme to my liking and didn’t want to start over again after importing another (elementor) demo. Anyway, everything has been working fine with the original wpbakery shop 8 demo import + some side pages being built with Elementor and I have had no issues but as soon as I try to set a global header in Elementor is destroys the sites layout.
If your solution is that I import an Elementor demo, is there anything I can do to keep my current “customizer” settings while still importing the Elementor demo? Also, once I import the Elementor demo, can I disable the wpbakery plugin since I won’t be using it anymore?
Thanks for your help
Hello, @JohnCorsner,
That is the actual problem, If you Import WP Bakery Demo and try to Implement Elementor on that Demo then it will mess up and vice versa.
Look first of all you need to understand somethings.
WP Bakery and Elementor both are different plugins and you can not use both at the same time or on each other content, They will conflict.
Now, If you Imported the WP bakery Demo and trying to use or edit the content with Elementor Demo then it will surely mess all the things.
You have to Import the Elementor Demo and then try to set the pages and content using Elementor Demo, you will not find a single issue.
The conclusion is, You can not use the Elementor plugin while using WP Bakery and Vice Versa.
Hope this make sense now.
Regards, P-THEMES.
Ok so i imported the Shop Demo 8 with Elementor, but when i deactivate the WP Bakery plugin, i get the “this theme requires wp bakery plugin please install now” notification on every single admin page. I close it out, but the next time a page loads on the admin section the notice is right back up.
I was under the impression that with Porto we can not use Elementor and WP Bakery at the same time. I know this, but if they can not be used at the same time, can you please tell me why WP Bakery has to be installed when i have installed the Elementor demo and the site is built with Elementor? Is there some sort of WP Bakery code still being used somewhere that the plugin has to be installed even when using Elementor?
What i am trying to achieve is i am trying to use Porto with Elementor, which i am doing, but now i want to uninstall WP Bakery because i dont need any more plugins installed that are not being used. Please tell me how to get rid of this admin page notice because as it is right now, either i keep WP Bakery installed and it slows down my site and its not even being used, or i uninstall it and i have to deal with that annoying notification at the top of every single page load.
Hello, @JohnCorsner,
Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope this helps.
And obviously we have recently added the Elementor Demos with our last updates of the Theme so we have a lot of work to do with Elementor in our upcoming updates of the Theme, for now there are some hidden/default Theme settings which require WP Bakery to Import the Demo, but you can get rid of this by following the points listed above.
Regards, P-THEMES.
No i dont need help installing any demos or anything. Listen, i have installed the Elementor demo, i am using elementor, i have NO USE for WP Bakery ANYMORE as i am using the elementor demo. My question is, since i have no use for WP Bakery anymore, i want to uninstall the plugin. But everytime i deactivate it, it tells me the plugin is required. But you keep telling me that i cant use WP Bakery and Elementor at the same time, so how come i am using Elementor Demo and Elementor to build my pages but when i deactivate WP Bakery it is still telling me that the theme requires WP Bakery installed.
I want to get rid of this notice!
https://imgur.com/a/42U5LMSI am no longer using any part of WP Bakery, i am using Elementor Pro for 100% of my site. I installed one of the Elementor Demo themes when i installed Porto, so i dont understand why it is still telling me WP Bakery is required. I do not want this heavy resource plugin active and running on my site when it is no longer being used.
Hello, @JohnCorsner,
This is just the notification, you can ignore it, we will work on it with our future upcoming updates of the Theme.
Regards, P-THEMES.
I understand i can ignore it, but every time i close it out, it shows up the next time any page loads under the admin panel, and it is extremely annoying. Is there no way to hide it?
Hello, @JohnCorsner,
Sorry to say that but this is not possible to hide it for now, This requires Customization.
Regards, P-THEMES.
How to switch the position between “ADD TO WISHLIST” button and social share icons https://prnt.sc/s8agkn -> https://prnt.sc/s8ai18 Thank you so much!
Hello, @hoithak,
You have to use the default layout for the Single Product page with which the position between the “ADD TO WISHLIST” button and social share icons will become the same as you want.
Regards, P-THEMES.
Yes I did but result still the same. I also clear cash and restart browser. What I want is social icon first then “Add to wishlist” button. http://prnt.sc/s8qcfw http://prnt.sc/s8qcqd
Hello, @hoithak,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, Can I use both elementor and wpbakery page builder side by side.? Create new pages in elementor without affecting the old wpbakery pages.
Hello, @newsys,
Sorry to say that but no you can not.
Look first of all you need to understand somethings.
WP Bakery and Elementor both are different plugins and you can not use both at the same time or on each other content, They will conflict.
Now, If you Imported the WP bakery Demo and trying to use or edit the content with Elementor Demo then it will surely mess all the things.
You have to Import the Elementor Demo and then try to set the pages and content using Elementor Demo, you will not find a single issue.
The conclusion is, You can not use the Elementor plugin while using WP Bakery and Vice Versa.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/07/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Does this theme support a multistep checkout plugin? Could you tell which one?
Hello, @alvesgarcia,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested any of the third-party plugins for multistep checkout purposes, so we are unable to suggest you on it If you want you can try anyone with the Theme which better meets your requirements.
Regards, P-THEMES.
please i can’t import demo data , help me please
Hello, @AhmedGayed,
Let me explain to you:
https://postimg.cc/rKhhp4x8
Here is the Screenshot:
https://postimg.cc/ppnKjRdP
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
help me please. I want a refund. The dollar is too expensive and I made a mistake. We bought 5 6 minustes ago please help me. i refund plesea. Please refund. dollars are expensive to us. give me my money back please. License : 401e3f6b-38f0-4b83-a588-*
I am very sad.
I’m in a very difficult situation…..Please….help me please. I want a refund. The dollar is too expensive and I made a mistake. We bought 5 6 minustes ago please help me. i refund plesea. Please refund. dollars are expensive to us. give me my money back please. License : 401e3f6b-38f0-4b83-a588-*
I am very sad…
I didn’t touch, I didn’t steal. You can check. wrong and expensive theme. and i regret. Help me please..
and it didn’t happen as i expected. Sorry to request a refund. not cheap theme.. and turkey dollars are too expensive. sorry..
Hello, @Kuzgunn,
Really sorry for the inconvenience, Sorry to say that but here we only provide our dedicated support for the Theme Options related issues only, This is something not in support hand, you can directly contact the Author from Author page OR try to contact Envato they will help you.
Regards, P-THEMES.
Hello, I’m interested in buying this theme but have a question. Does the header customization allow and support a larger logo by default, such as using a logo that’s 300px-350px in height without it being shrunk down? Example – https://imgur.com/dIJfALb – as seen the logo is larger. -thank you
Hello, @imperialyap,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can change the Logo Size as per your requirements, using Theme Options or using Custom CSS, but when you increse the Logo size the header size will also increase as it is inside the header div, Hope this make sense.
Regards, P-THEMES.
Is there a way to keep the footer in the bottom without making it sticky when the page doesn’t have alot of content in it ? i tried to use some custom css but it didn’t work :/
Hello, @pimsmulders,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#footer .footer-bottom {
position: fixed !important;
width: 100% !important;
bottom: 0 !important;
}
Regards, P-THEMES.
Hello, I’ve found we have a product title with H2 heading for class=”product_title entry-title” in product page. Screen: https://postimg.cc/nCrZvtGC How could we use a H1 title for this particular class? By default there are no options. Any tips?
Hello, @baltresto,
You can change it as per your requirements by editing the file title.php under wp-content/themes/porto/woocommerce/single-product
Regards, P-THEMES.
Is it setting keeped after update porto theme? Or perhaps to create title.php in child theme?
Hello, @baltresto,
Obeviously, Its a Parent Theme Core file and will be change/overriden when ever you will update the Theme so you have to Customize it in Child Theme.
Regards, P-THEMES.
Anyway after update theme settings settings applied from main theme. It is not right if You make H2 for title in product page. It is SEO mistake. Must be H1. Can You change it with next update theme?
Hello, @baltresto,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Thank You!
You’re Welcome!!
Hi, From setting of a page, I add side bar. The sidebar is only for this page. There is way to change the sidebar’s and the body’s width?
How to do the sidebar appears after any specific row(wp bakery) on mobile version? *The sidebar is from right
Hello, @bill_ch,
orry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Ok, I understand. Could you please tell me how can I change color on page title; I have change the background color(white) of breadcrumbs but I can not find how to change page title color from white to any other!
Hello, @bill_ch,
Can you please share the screenshot and the page URL so that I’ll check and provide you the Custom CSS for changing it.
Regards, P-THEMES.
I did it! Thanks for your interest.
Sound’s Good!!
pre sale, my Max_execution_time = 30 (MAXIMUM in seconds) , i couldn’t install the theme and use it ?
Hello, @AhmedGayed,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can use Porto on low hosting as well as your’s easily, it will not create any issue.
Regards, P-THEMES.
Hello, my theme could not be upgrade now with a message “Update Failed: This code was already used in 35.200.194.218”, but the IP address of my domain (www.fastbinding.co.nz) is 35.200.194.218. Thanks.
Hello, @kookniess,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
