23241 comments found.
Dear Support,
How is the right way to update Bakery pagebuilder intergrated in Porto Theme ? Automatic Update not available. Maybe deleting the pluggin and found it in “Install pluggin repository again” ?
http://candleart.es/bakery.JPGthanks, regards Candle Art
Hello, @RosaMaria_,
First, you have to delete the old version of the plugin, and then download the latest plugin from the below-given article and Install and Activate it on your site, It will work for you:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hello Porto,
I have downloaded: js_composer (I supose is the Bakery pagebuilder) . I have to add as a new pluggin? Add – new ?. And remove the old version then ?
thanks
Hello, @RosaMaria_,
Yes, Its WP Bakery Page Builder, and Yes delete the old version of the plugin from your site first and then Install and Activate the latest one, It will work for you.
Regards, P-THEMES.
hello, how can I use porto to create a social media icon box that runs with all pages?
Hello, @grueter6,
You can create a test page and use Porto Icon Box element and set it as per your requirements on the particular page, now copy the complete shortcode from that page and paste it under Porto >> Theme Options >> General >> HTML Block as per your requirements, It will work for you on complete site globally.
Regards, P-THEMES.
Thanks in advance.
I already fixed with this CCS code: /* Fix mini cart on mobile */ .widget_shopping_cart_content ul { width: 100%; } Is correct?
Sound’s Good!!! 
You are the best…
Hi, I have an old installation of porto that are not used anymore. Now I wanted to start a new project on a new domain. So I deactivadet and deinstalleted the old installation. then i deleted the envato api key. After that i made a new fresh installation on a new domain, but the theme give me the error that the purchase code is allready in use (on my old site). what can i do now? I do not use the theme on more then one installation.
Ok, never mind. I have resolved that problem
Sound’s Good!!!
You are the best…
Problems with importing shop number 30
Hello, @capsalon,
Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Product attributes not showing. Just stopped after the Worpress update.. Please help
Hello, @umerseo,
Please do the following debugging Processes one by one, Hope it will help you in solving your issues.
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/11/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi, i am experiencing issue when i want to install shop 30 ? please advise
Hello, @mobilesgarage,
Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
This code was already used in old website. i want use new website.
Hello, @mertintr,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
This code was already used in old website. my old website has closed
Hello, @mertintr,
Can you please share your product purchase code PDF file with us via our support system so that we will check in deep and reset it for you, I have already looked into the DB and do not finds any code to activate on any site with your Name: mertintr
Regards, P-THEMES.
I sent my license file and created a ticket in the support system.
Hello, @mertintr,
We have already replied to your support ticket #89116, please check your support ticket reply and reply to your ticket accordingly.
Regards, P-THEMES.
Kind staff, the translation of the theme “Porto” also translates the word home in the breadcrumbs section. How can I change it? I wish it would remain in English. Example: https://www.kitarella.it/img.jpg
Hello, @giuseppino,
You have to change it into the Theme Language files as per your requirements.
You have to watch this video as well:
https://www.youtube.com/watch?v=z_X4mELtYDM&t=33s
Regards, P-THEMES.
Thanks
Most Welcome!!
Demo Church not download why?
Church installation is failed! The package could not be unziped.
Hello, @drigoguille,
Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hi! i can’t find nowhere how’s the news page looks on theme26 Can you please show me? Thank you https://www.portotheme.com/wordpress/porto/shop26/
Hello, @skoczyi,
First of all, thanks for showing your interest in Porto WordPress.
You can check the particular Demo Blog page here:
https://www.portotheme.com/wordpress/porto/shop26/blog/
Regards, P-THEMES.
Do This theme support product video in gallery ? I am unable to add video to product gallery.
Hello, @tjain91,
Sorry to say that but by default this is not possible, You have to use any third party plugin for it which better meets your requirements.
Regards, P-THEMES.
Hi, I’ve seen you have released a new version. Thanks for that. But the Rev Slider and WP Bakery plugins are still old. Any chance to get those updated? Cheers.
Hello, @podactive,
You can download the latest plugins from this article and Install it on your site manually:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Awesome, thanks a lot!
Hi there, I really need help, I have an issue moving location with License number (the old site does not exist so cannot unregister it:(
I have opened an urgent ticket but still waiting, can anyone help me with my ticket please?
Our support for this theme has expired, but this is a license/registration issue, we can’t register the theme after relocating.
Hello, @whisper,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I have Porto Version: 5.3 installed and now my site is “Not Secure” per google and as such my store is broken. I have verified that my SSL cert if fine and pkuins are not causing issues. Other themes fix the security. Is this a known bug?
Hello, @threeopus3,
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well: https://wordpress.org/plugins/really-simple-ssl/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/11/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Greetings,
Before i purchase another licence for a client, is this theme compatible with the latest WooCommerce?
https://www.portotheme.com/wordpress/porto/gym/ I also notice a few things that can be improved. 1. Buttons on the site does not match This is on all pages that has the button. https://prnt.sc/s8wi8g2. Whats a good Booking plugin to use for this theme? I wish it was integrated with this theme. You have duplicated pages on site that is not useful.
Thanks in advance!
Hello, @sdstudio69,
Yes, The latest version of the Theme is fully compaitable with the latest version of the WooCommerce.
This is not the issue but this has been set with wrong color on Demo as showing in the screenshot given below, we will Improve it on our Demo site soon.
Sorry to say that but we have not testing any booking plugin with the Theme yet, so you can try with anyone which better meets your requirements.
Regards, P-THEMES.
bravo!
So i Just used this theme and IT IS NOT fully compaitable with the latest version of the WooCommerce. https://prnt.sc/sfrzr2 please i do not see in your demo that has WooCommerce set up! Can you please add it or fix demo theme?
We also notice when you active the header for the cart, ALL pages of the header is off. I had to use a separator element for the header.
Hello, @sdstudio69,
Please make sure that you have set the Header View as “Default” not “Fixed” from Porto >> Theme Options >> Header as showing below, save changes and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/11/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
When I change the theme color on the CSS, after couple of days , it goes back to its original color! Can I change it from the admin panel without going to css? Also, why it will be changed after I edited the css? Thank you
Hello, @houssam_ballout,
You can change the color from Porto >> Theme Options >> Skin as per your requirements.
And the issue you are facing is just the cache issue nothing else, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi,
How I change the Bg color of this only: https://prnt.sc/s9lv75
Also,
How can I change the colors of those items :\ https://prnt.sc/s9lvodHello, @houssam_ballout,
That color has been added in row or column background please check, Otherwise contact us via our support system with your site WP Admin Login details so that we will check and provide you the exact solution for it.
Regards, P-THEMES.
I’m experience a problem where as soon as I set a page to the home page it adds a box under the content slider with 3 boxes, one for porto watches, one for deal promos and one for handbags – I deleted the row and content in wpbakery and it still show the 3 images/content no matter what I do. Please help!
Hello, @jmajeroni,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hello,
If install the theme on localhost, this will not void the license for further use, when the website will move to a live server?
Hello, @khaydarov92,
First of all, thanks for showing your interest in Porto WordPress.
By default you can only use the single license of the Theme on the single site/domain only, whether it is test/live/local site, This is Envato Policy you may wish to confirm from them as well.
But you can use it for a testing purpose and then before deleting the testing site, Just you have to go to Porto >> Theme License and deactivate the Theme from there and then you will be able to activate the Theme on your Live site with the same purchase code.
Regards, P-THEMES.
Hello!
Your theme has a little design problem. Please, see img: https://i.ibb.co/PC91BXv/porto-30-04-2020.jpg
As you can see, sidebar toggle is displayed above main menu and because of that you can’t see the menu items. Since main menu is more important than toggle button, this is a problem.
How to show main menu above toggle?
Hello, @arturs4,
Sorry to say that but this is not the design issue, but this is how it works, that Menu style is not for sidebar toggle, You can use Sidebar Menu Pop Up for you side, OR you can change the position that Toogle Sidebar using Custom CSS.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
