1960 comments found.
Sorry I don’t know English, I use the google translator.
Once again, the Sober update has broken the footer of my page. It is not the first time this has happened to me. The problem is that now I don’t have payment support. Will I have to pay every time the web is deconfigured for an update?
On previous occasions you had me update the CSS of the home page. I don’t know if anything has changed in the update but it has broken again.
The footer of the page has disappeared.
https://www.alifashionfiction.comHello,
It seems you edited the CSS directly in the file style.css and lose it during updates.
In your homepage, there is the custom CSS to change position of the footer. You should edit your homepage and add this CSS into the homepage to display the footer.
.site-footer {
z-index: 9999;
}
.footer-content {
display: none;
}
Kind regads
Thank you! Solved, I have added some more CSS code to adjust the white color. In his day he helped me with your technical support.
Thanks again. It is a great template.
By the way, I remember you mentioned a great update to the template, with important news. when will it be available?
A greeting.
Hi,
We’re close to releasing it. Our developer is finishing it. We will release it in the near time.
Kind regards
Hello again.
I have noticed that in the mobile version, it is displayed poorly. Attached screen.
https://subefotos.com/ver/?68355499ac44a8abc23c02bf3be5da57o.pngThx!
Hello,
Please add this CSS to your homepage to fix the issue.
@media (max-width: 767px) {
.site-footer {
position: static;
}
}
Thank you
Thank you
Please replace the previous CSS by this one:
@media (max-width: 767px) {
.site-footer {
position: static;
}
.footer-info .copyright,
.site-footer ul li a {
color: #23232c;
}
}
Thank you
Hello, the problem is not the color of the foot. The problem is that in the mobile version on it is displayed correctly. Attached are examples of comparison.
https://subefotos.com/ver/?8f0be8c052781c3f41799471451bf05eo.png https://subefotos.com/ver/?f2d6374685bb1b90559a1574f797d9f1o.pngIn order to have the same style, please remove the previous CSS code and use this one.
@media (max-width: 767px) {
.site-footer .site-info {
display: none;
}
.site-footer .footer-info:before {
display: none;
}
}
Thank you
Okay, using a combination of the different codes it displays well. But the horizontal line is still there. Can it be hidden?
https://subefotos.com/ver/?8d46b48a4231cc8e2a2c0eb72e87d018o.pngWe checked and it seems the line is hidden on mobile.
http://prntscr.com/sbu1vpIf you want to hide it on desktop too, please use this CSS.
.site-footer .footer-info:before {
display: none;
}
Yes! Now if it works like in your demo. Thank you very much for the help and patience!
You’re welcome 
Hello,
After the update it seems my sale prices display on the product catalog and single product page fine, but they do not carry through to the cart or the checkout where the full price is being displayed!
Hello,
Actually, it is an update of the WooCommerce plugin. If you active othe themes, you will see the same result. In this update, WooCommerce will display the final price of products on the cart page.
Kind regards
Hi there, I think you misunderstood, sorry probably my explaining.
It turns out after some digging the issue is actually the scheduled prices on variation products are not working correctly.
They are not automatically updating and reverting back to full price after the end date has finished.
So hence why they were displaying incorrectly.
Any advice on what this could be?
By default, WooCommerce always check and update the price every 0h of the day. If the sale price of your product is not updated automatically, this scheduled funciton of WooCommerce may has problem. You should check the WooCommerce > Status firstly and make sure there is no error. Then you can switch the theme to the default to test if this is a problem of the theme. In this theme, we didn’t touch into the WooCommerce’s functions, so we think it could be a problem from plugins.
You can also open a topic on support forum of WooCommerce and report them about this problem, they may help you faster in this situation.
https://wordpress.org/support/plugin/woocommerce/Kind regards
Hello there,
First of all fantastic theme. I would like to purchase it but before that I have identified a bug. It seems the search functionality is not working properly in your demo (in mobile and tablet views). For example, when I search “Duis” in your demo, the desktop version of your theme brings up only products, which is the correct result. But when I search “Duis” in mobile and tablet version it brings up everything (products, posts, pages, etc). Please note: by mobile and tablet version I mean the search option inside the hamburger menu.
I think the URL differs for both searches. For desktop, the format is like this: http://demo.uix.store/sober/?product_cat=&s=Duis&post_type=product
But for tablet and mobile versions, the format is like this: http://demo.uix.store/sober/?s=Duis
PS: I checked this with the use of chrome developer tools (inspect element). Please let me know if this will be fixed.
Pre-purchase questions:
1. Does your theme offer social login option?
2. Does your theme offer Size Guide option?
3. Does your theme have “Notify me” option for out of stock products?
Best regards,
Hello,
Thank you for your feedback. By default, the search on mobile and desktop version are different. But you can change it in the theme options. The seach on mobile/tablet will look for everything, but you can set it to look for product only.
Regarding your questions:
1. This theme doesn’t have the built-in social login. You can use plugins to add it to the login form.
2. Yes, this theme has the size guide system, as you can check on the demo.
3. This is a plugin related feature. We don’t add it to the theme. You need to install an additional plugin for it.
Kind regards
OK thanks. As for the size guide option, I don’t see it in your demo? Could you give me the link?
We’re sorry for this mistake. At this moment, the size guide is supported in the Konte theme (another theme of us) only. We will try to add it to this theme in coming updates.
Kind regards
Hello,
I realize that the thumbnail alt tags are not taken into account. Could you tell me how to make them visible please?
Thank you
Hello,
Thank you for your feedback. Could you please take a place of where you want to add the thumbnail?
Thank you
Hello, i wish i could display the thumbnail alt tag. Thank you
Every image should always having the alt tag. Please provide an URL of a page which contains the image without the alt tag. We will help you check it.
Thank you
Hello,
On all my product pages the alt tag is not visible on the thumbnails when it is well informed. For example : https://www.finca-home.fr/decoration-murale/masque/masque-tamandua-en-bois/Thank you for your help
Hi,
Product gallery thumbnails are generated automatically by Flexslider script. It is a default script of WooCommerce. But unfortunately, id doens’t generate alt tag for thumbnails images. You can check this link for more information.
https://github.com/woocommerce/woocommerce/issues/17824Thank you
Thanks for your feedback
Why my woo stock status not appear on themes?
I already install this plugin https://en-gb.wordpress.org/plugins/woo-custom-stock-status/ on most of customer website. But when come to this website the stock status not appear? Is there any method to show the stock status below the product and inside the single product page?
I wanna create ticket but I realize my support already finish.
Hello,
It seems you hide the stock status or disabled it in WooCommerce settings. Please provide your website address, we will help you check it.
Thanks
Hello,
By default, the Accordions element always exand one item. It is the default behavior of an accordions element. But it has an option to collapse all accordions if you want. You just need to edit the accordion settings and enable it.
Thanks
thanks for your reply. I didn’t mean that. Once I expand one item, I would like to compress it again. I will look further how to modify this in js.
You can collapse one item by expand another item. It is the default behavior of the accordions element.
Hey, how can I configure the search to also search for attributes, not only for products? For example, I want to search for “blue” and display any products with the attribute “color->blue” assigned. Btw I’m super happy with your template so far!
Hello,
Unfortunately, this is using the default search function of WooCommerce and it doesn’t support to search by attribute. We will try to improve it in the coming updates.
Thank you
Hi, really nice theme! I want to change language theme from English to Vietnamese. I can use this file sober/languages/sober.pot Can you guide me?
Hello,
You can use Loco Translate plugin to translate the theme or plugins. Please follow this document to translate your website.
http://docs.uix.store/sober/#/translate/loco-translateThank you
Thanks for your help. I have another problem, how do I change the font that supports Vietnamese?
You can change the font in Appearance > Customize > Typography. If you need more assistance, please open a ticket on the support site. Our supporters will help you.
Thank you
Hi there. Please give me info, is it possible to add GALLERY for Variable Products? As we see, there is not any options to add additional gallery for variable products. Only possible to add single (1) image. Thanks
Hello,
By default, WooCommerce support only 1 image for each variation. There are some plugins to add more images to variations, but unfortunately, this theme doesn’t support them.
Kind regards
I’m trying to update the theme, but I’m getting this error: An error occurred while updating soledad: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Running WordPress 5.3.2 and Soledad 7.2.3.
Hello,
If seems zip file is broken. Please follow this document to update your theme.
http://docs.uix.store/sober/#/update/update-themeThank you
Hello, we have implemented the theme on the website: https://astrocollection.net/ It is superbly done and helped me to restore my data. Thanks.
Hello,
We’re sorry but we’re not really get your idea. The theme on your website is not Sober. Could you please describe more about your question?
Thanks
Hello, excuse my English. I was unable to change the order of items on the products page using:
remove_action (‘woocommerce_single_product_summary’, ‘woocommerce_template_single_excerpt’, 20);
add_action (‘woocommerce_single_product_summary’, ‘woocommerce_template_single_excerpt’, 70);
How else can I do it?
Hello,
It requires to use a custom code to achieve it. Please open a ticket on the support site. Our supporter will help you check it.
https://uix.ticksy.com/Thanks
Before I buy will these bugs with the cart and product layout be fixed?
https://ibb.co/kcFksjK https://ibb.co/B4tZDP6Using a laptop & firefox
Hello,
Thank you for your feedback. This is a problem on high resolution screens. We will fixed it in the next big update of the theme.
Thank you
Hi, Google Search Console sent me a warning saying “data-vocabulary.org schema deprecated”. Is it possible to update the theme in order to replace data-vocabulary with schema? And I would also like to know if you have finally been able to set the Product Gallery Auto-height to work on apple? Kind regards
Hello,
Thank you for your feedback. Could you please provide some screenshot of the warning for deprecated schema? We will test if it comes from the theme or plugins.
We’re finding a solution for the auto-height issue. It related to the carousel script and we don’t want to break all carousels in the theme. At this moment, we haven’t found a complete solution for it. We will try to improve it asap.
Thanks
Hello,
You can find all the details of the problem data-vocabulary on these pages: - https://magecomp.com/blog/fix-data-vocabulary-org-schema-deprecated-error/ - https://meetanshi.com/blog/fix-data-vocabulary-org-schema-deprecated-error/
According to Google, the modification must be made before April 6, so please do so soon!
Regarding my request for the auto-height issue it’s been 5 months that I wait for you to find a solution … I’m starting to despair!
Thank you
Thank you for your sharing. We will test and update the theme soon.
Hello, it’s April 9 and as I told you, google no longer takes into account data-vocabulary since April 6. No update has been offered since my last message to resolve this problem. We are therefore penalized by Google because you are not reactive. I’ve been waiting 5 months for you to solve the problem with the product galery auto height and now another problem is added to the list of unsolved. Thank you for doing the necessary for your customers!
Hello,
We’re sorry for the delay. We did fix it in the code. We’re fixing other issues and will include them all in the next update. Therefore it will be delayed a bit. But we’re almost there, the new update is going to be release soon.
Kind regards
Hello,
Unfortunately, this theme can supports the currency switcher on Header v3 only. You can check this document for information.
http://docs.uix.store/sober/#/header/headerPlease open a ticket on the support site if you need more assistance.
https://uix.ticksy.com/Thank you
Hi, really nice theme! Is it fully compatible with Printful and other POD integrations?
Hello,
We didn’t test this theme with any POD plugin. So, we can’t sure about the compatibility.
Kind regards
Hi, just wondering if theres any news on the elementor integration, still my favourite theme thanks!
Hello,
We’re sorry but we’re still working on it. It takes more time to complete then we estimated. But we’re working hard and will try to release it asap.
Thank you
Hi, Regarding the accordion, once the element is expand, it doesnt collapse once i click back on the minus sign. It only expands once i click another element any help?
Hi,
Please open a ticket on the support site. Our supporter will help you check it.
https://uix.ticksy.com/Thank you
Hi, It is a marketplace theme?
Hello,
Unfortunately, this theme is not designed for marketplaces. Even it can work properly with marketplace plugins, but it is not optimized for them.
Kind regards
I can’t get the shop toolbar to work.. My products also looks pretty much standard woocommerce without any hover buttons and such. Do anyone know whats wrong?
Hello,
It seems a plugin on your website conflicts with the theme. Please open a ticket on the support site and provide your website address. Our supporters will help you check it.
https://uix.ticksy.com/Thank you
Done a support ticket. And nope.. Running your theme and your suggested plugins only. Just don’t want to add the whole demo content. If I do, it works but not if I want to config the pages myself.
Our supporters will check it and answer your ticket soon. Importing the demo data is optional, you don’t have to do it if you don’t want.
