23249 comments found.
The support system is stuck loading so I will post this here in reference to ticket 89674
“Trust me, the last thing I want is to be a pest in your tickets but is not normal the front looks different for you, for me editing, for me customizing or incognito. I just cleared my cache and it still the same, however, when i click ‘customize’ then it shows okay.
And I have another device with the same problem. Which type of device are you using to validate the issues? It seems as it could be a responsiveness issue to me, so please validate this before closing my ticket or marking it as resolved. Im using a mac 15.4” and 21”
I’d like to value your time as much as I value mine, and I’d appreciate to look into this thoroughly before marking it as resolved.
Hello, @jjenkins816,
Just confirmed from the support department and they said that they just replied again your support ticket #89674, so please check your support ticket reply and reply to your support ticket, The Support system is working absolutely fine.
Regards, P-THEMES.
Hi, once I import a demo, will I be able to translate all text in it to my language easily?
Hello, @boss_endorpher,
First of all, thanks for showing your interest in Porto WordPress.
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Regards, P-THEMES.
This site uses the porto theme. I want to do it as in this demo. Which demo did they import?
Hello, @mert_om,
I think they Import Demo Shop 10:
https://www.portotheme.com/wordpress/porto/shop10/
You can check all the Theme Pre Built Demos here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
hi sir how are ,i have one question can i use this theme one domain,and then deactive the theme from this domain ,and i want to install to another domain is that possible
Hello, @izharhaider,
You can do it but only for testing purpose not for using purpose, Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Why i got this error every time when i import Shop 32.
installation is failed! The package could not be downloaded.
Hello, @DominicSharland,
Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/05/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I TRY TO CHANGE THE MAIN HEADER WITH THE MSG Get Up to 40% OFF New-Season StylesMENWOMEN * Limited time only.
HOW I DO THAT
Hello, @asterkin1988,
You can modufy/remove it from Porto >> Theme Options >> General >> HTML Block as showing below:
Regards, P-THEMES.
hi; I want to remove the following code block from the source code … In which template is the
“ ....”
Hello, @grueter6,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Your Demo 23 Baby Shop keeps failing. We were able to install other themes with no issues. Can you check Shop 23 Demo for install failure?
Shop 23 (Baby Shop) installation is failed! The package could not be downloaded. Shop 23 (Baby Shop) Demo
Hello, @djlasvegas,
Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Perfect! Yes that cleared it up and I was able to install demo. I appreciate the fast reply!
Ya it did not have that option on the Baby Shop in your example. I had to delete the Elementor abd WPBakery and start the demo content import wizard again. Then I could select WPBakery prior to selecting the shop demo install like in your example.
But now I know for next time if we have to reinstall a demo.
Thanks!
Sound’s Good!!! 
Hello,
Does your categories support Ajax search? I checked your demo it seems Ajax search/ filter is not available in your product categories.
Hello, @PeterN123,
First of all, thanks for showing your interest in Porto WordPress.
We have used Yith WooCommerce Ajax Search plugin in the Theme which provides the functionality of Search by Category as well in Header Search.
Regards, P-THEMES.
Hello,
Do you have example of that on your demo? Can’t seem to find any of your demos using Ajax search.
Hello, @PeterN123,
You can check in this Demo: https://www.portotheme.com/wordpress/porto/shop1/
Regards, P-THEMES.
Thinking of purchasing Porto | Multipurpose & WooCommerce Theme…..
I need to confirm the following:
I have different customers and I am creating one brand portfolio for each one. These are hosted in my website. So my first question is:
1) Can I install the Portfolio 2 on my existing Wordpress website (Different folder)? Example
www.mydomain.com/PortfolioThemeA www.mydomain.com/PortfolioThemeB
2) If the answer is yes, can I convert these brand portfolio into a shop. In other words, the portfolio currently in the demo with option the purchase each item? Example: Company A has their own Brand promotional products available for employees to purchase
3) If the answer is yes, is there a way to have this portfolio available only for logged in customers?
Thanks
Hello, @martinezfer,
First of all, thanks for showing your interest in Porto WordPress.
1. All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
2. You have to use WooCommerce for it, WooCommerce provides the store functionality and you have to create your own Shop using WooCommerce plugin.
3. Obviously, WooCommerce by default provides the functionality to restrict users to purchase without logging.
Regards, P-THEMES.
Suggestion!
As much as I love this theme and use it on several of our sites. It would sure be nice not having to pay my plugin developers extra money to block your theme css style sheets from the admin area.
Of all the themes I deal with this one is the most laziest developed. The themes css style sheets are coded on a Global scale instead of the frontend them only. SO we had several plugins effected by this and we had to even develop special plugins to be made just to block your themes style sheets from altering the admin area.
So it would be nice if your developers would correctly code your theme to prevent loss of money and time.
Overall I am very happy with the theme.
Thanks!
Hello, @djlasvegas,
All the CSS has been added for some particular purpose. There is no extra or useless CSS.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello,
I have just updated my website to Woocommerce 4.1.0 Since then, I get this message on my Backoffice : “Your theme (Porto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.”
Porto 5.3.1 is supposed to be fully compatible with Woocommerce 4.1 but there seems to be some compatibility issue nonetheless. What is happening exactly?
Thank you.
Hello, @Moun18,
WooCommerce 4.1 has been released only 10 hours ago, and we already tracked it. The latest Porto version 5.3.1 is already compatible with the latest version of the WooCommerce, but only a single template of the Theme has become outdated with this version of the WooCommerce, but no need to worry, it will not create any issue on your site, You can update it on your site.
And we are working on the new Theme update with which we will update that template as well. So please be patience till that and Enjoy using Porto
Regards, P-THEMES.
Hi there,
Before purchasing the beautiful theme, do the psd’s come with the purchase? Or can they be purchased?
Thank you, Todd
Hello, @todd05,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but the PSD is not included in the Theme Package not it has been purchased.
Regards, P-THEMES.
How can I get access to the PSD files? Are the available to purchase at all?
Thanks
Hello, @todd05,
No, Sorry to say that but no its not available to purchase.
Regards, P-THEMES.
I’ve just installed the theme on a fresh test-installation. WP Bakery plugin installation failed ?
Hello, @SolidaleInfotech,
Please download the very latest version of the plugin from the below-given article and Install it on your site from Wp-Dashboard >> Plugins manually.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Please list screenshots and demos of all product grids.
Hello, @functionmunchkin,
First of all, thanks for showing your interest in Porto WordPress.
You can check all the Pre-Built Demos here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hi Support,
I am running the latest version wp and theme, but I the footer background color go disappear without any changes? It happens last time and was ok after update the theme to latest version. Check again today and the background color is gone and shows white again? See https://woodencrafts.com.au/.
What am I doing wrong? Thanks.
I went to the skin > footer section and save the setting without changes and it is ok again. but why does this happen?
Hello, @ozwds,
This is just the cache or file permission issue nothing else. After updating the Theme you have to go to Porto >> Theme Options and click on save changes button, and please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/01/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Support,
The background colour just went disappeared again, without any changes? Why is this happening?
The article above is not a available unless I have support?
Hello, @ozwds,
This is just because of the cache, and for reading that artice you have to Login into the support system, If you are unable to Login then share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will set the support account for you for only reading those articles.
Regards, P-THEMES.
hello, I work with elementor and I have a problem – when I delete default header and start to build a new one, elementor page goes to the very top and the header overrides the page. Why does it happen and how to solve it?
Hello, @effa54,
Please make sure that you have set the Header View as Default from Porto >> Theme Options >> Header as showing below:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
The demo’s aren’t working. I Keep getting DNS errors or “server took too long to respond”. I’m specifically trying this one: https://www.portotheme.com/wordpress/porto/barber/
Hello, @markman641,
First of all, thanks for showing your interest in Porto WordPress.
Just tested the Demo and it is working perfectly fine at my end, please see the below given screenshot, Please check again after removing the browser cache and cookies OR try on proxy.
Regards, P-THEMES.
Any idea what is going on with main menu http://prntscr.com/sc3jio ? Some extra tags appeared. I’m asking for my friend website and licence, he just bought, few days ago.
Hello, @MDesignSerbia,
Please ask your friend, follow the below listed debugging process one by one, OR contact us via our support system with his site WP Admin Login details so that we will check it for him.
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
porto/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0,
Oudated template file for latest woocommerce version 4.1.0 and little bugs.. Please Update ASAP
Hello, @Deva89,
WooCommerce 4.1 has been released only a day ago, and we already tracked it. The latest Porto version 5.3.1 is already compatible with the latest version of the WooCommerce, but only a single template of the Theme has become outdated with this version of the WooCommerce, but no need to worry, it will not create any issue on your site, You can update it on your site.
And we are working on the new Theme update with which we will update that template as well. So please be patience till that and Enjoy using Porto
And if you are facing any issue please let me know or contact us so we will check it for you.
Regards, P-THEMES.
