19077 comments found.
I’ve updated Betheme and bought Elementor, I’ve also installed the Consultant website, only if I try to export the “How to work” page entirely made with Elementor it always says “Muffin Builder data processing…” and it doesn’t go on. Is something wrong or will it not be possible to export a page if done with Elementor? Thnaks in advance.
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
do you have documentation how to customize interior 4 theme?
Hi,
please check your inbox where you asked about the same and we have replied with more details.
Best regards,
Muffin Group team
Big thanks more powers to you!
You are welcome! 
Hi Support team,
We can not able to update below plugins ( Layer slider, slider revolution and WP Bakery Page Builder ) into BeTheme.
Hi,
do you get any message during the plugins update? If yes, please provide more details about the issue you’ve faced with.
Best regards,
Muffin Group team
There is a new version of LayerSlider WP available. View version 6.11.1 details. Automatic update is unavailable for this plugin.License activation is required in order to receive updates for LayerSlider. Purchase a license or read the documentation to learn more. Got LayerSlider in a theme?
Activate Slider Revolution for Premium Benefits (e.g. Live Updates).
A new version of Slider Revolution is available.There is a new version of WPBakery Page Builder available. View version 6.2 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Since version 20, all plugins can be easily updated from BeTheme > Install Plugins section with just a click. But please make sure that your installation is registered with a proper purchase code.
We are using Betheme Version: 21.3, I have checked the installation is registered with a proper purchase code. I can update other plugins like WPBakery Page Builder and Slider revolution but now I have issue with only LayerSlider https://tinyurl.com/y7dbkqsn
Layer Slider plugin requires its deactivation before update. So, please deactivate it, update and when it’s done, activate again.
Thank you so much, It works fine.
You are welcome.
Hi, I’m using header design and find a bug. When u use designed header, in e-commerce pages, the image logo but, the images incense size . Could please see that. Thks
Hey,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
u can see normal here : http://accomercioeservicos.com.br/clientes/instituto/ and the store : http://accomercioeservicos.com.br/clientes/instituto/loja/ and the product anyone : http://accomercioeservicos.com.br/clientes/instituto/loja/livros/livro-dialogo-sim-briga-nao/
fix using css, thks
Did you sorted it out with custom css already? Is that what you would like to tell us in last message?
Hi! I need the latest version of Slider Revolution to fix the carousel issue. Upon checking on Theme Options, the latest version available is only 6.2.2. How can I update to the latest version 6.2.6?
Hi,
right now, 6.2.2 version of Slider Revolution is included as this is the most recent version we’ve tested with BeTheme so far. If we will check the most recent version and all would be fine, we will include it of course.
Best regards,
Muffin Group team
Hi there,
Can you tell me what exactly a client will loose if they change the theme/ import another demo.
Client has a lot of pages and sliders and Ninja Forms and wants to select a completly different theme from the many that comes with BE Theme.
Just how will thier existing site be affected? Will they loose all thier existing pages? Will the pages still be in wordpress or will they be gone altogether? Will the custom forms created in Ninja forms still be thier
Will thier images still be in the media area of wordpress.
Essentially i’m trying to find out if changing the theme or demo template and changing it means a full rebuild, site layout resturcturing, forms redone, SEO re-done shop products , images and discriptions redone.
Essentially if you switch to a different demo template everything you’ve done for the client is completly wiped and all needs to be done again is this correct..?
Many thanks !
Hi,
if you will not reset the database, you won’t lose anything. You can import any demo you like and only general settings/options will be overwritten. All existing pages/plugins will remain unchanged.
Best regards,
Muffin Group team
Wow that sounds almost ideal. Thankyou very much for your reply. I’ll perform a full backup and try that out
Thanks – appreciated ! 
You are welcome!
Hi!
I ty to add my code to a another website.. I deleted the code on the old on but its still not working on my new one. Can you please help me out! ^^
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi may I know what is the server requirement for using this theme? Thanks.
Hi,
we do not have anything like server requirements because theme does work with different server configurations. Also, as many plugins you are planning to use, the better hosting service you need.
Best regards,
Muffin Group team
Hi muffingroup, can you please let me know what demos are with elementor? I’m moving all my customers from wpbakery into elementor. Cheers, best regards
Hi,
you can filter Elementor pre-built websites on https://themes.muffingroup.com/be/splash/ with the filter option that is located on the left hand side.
Best regards,
Muffin Group team
Hi, Thank you very much, I have purchased your theme a few months back now. I was hoping to move my customers from WPBakery with your theme (since there are so many demos that I could use), unfortunately only 2 are in elementor. I will have to purchase a multi purpose theme from one of your competitors. thanks
Yes, at this moment 2 are made with Elementor as we’ve just added support for this builder. With time, there will be more of them certainly.
Hi there, I wrote you a support email a week ago and have not heard anything yet? Kind Regards Alex
Hi Alex,
if you refer to your topic on support forum, my college have replied on your message on 11th of May
Best regards,
Muffin Group team
Hello, we saw today that Betheme is compatible with Elementor, great news! But what happen for existing websites created via Muffin Builder ? Is there a way to transform a muffin builder website to elementor website ? Thank you.
Hi,
Muffin Builder and Elementor are totally different builders thus it is technically impossible to convert pre-built websites built with Muffin Builder to Elementor.
Best regards,
Muffin Group team
Hello,
I see the following error in the browser tools when I try to update changes made to my page. I have a BeTheme activate but I can’t save anything
Error Details
=============
An error of type E_ERROR was caused in line 918 of the file /var/www/wp-content/themes/betheme/functions/builder/back.php. Error message: Uncaught Error: [] operator not supported for strings in /var/www/wp-content/themes/betheme/functions/builder/back.php:918
Stack trace:
#0 /var/www/wp-content/themes/betheme/functions/meta-portfolio.php(477): mfn_builder_save(1187)
#1 /var/www/wp-includes/class-wp-hook.php(289): mfn_portfolio_save_data(1187)
#2 /var/www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#3 /var/www/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#4 /var/www/wp-includes/post.php(4153): do_action('save_post', 1187, Object(WP_Post), true)
#5 /var/www/wp-includes/post.php(4244): wp_insert_post(Array, false)
#6 /var/www/wp-admin/includes/post.php(409): wp_update_post(Array)
#7 /var/www/wp-admin/post.php(227): edit_post()
#8 {main}
thrownHey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello
I have already sent the requested accesses.
Regards.
Thanks, we will respond as soon as we check.
Hello,
Do you have any update?.
Best Regards.
My college have replied on your message yesterday at 11:57AM so please check your inbox.
hello,
i have nothing in the mailbox but the two previous answers but nothing about the problem.
Best Regards.
Are you sure that the e-mail address connected with your Themeforest’s account is same as the one you are checking? They must be different if you did not get anything.
Hello,
You can send the email that you comment to the following accounts:
fernando.vazquez.chavez@iikt.com.mx cecilia.galvez.mata@iikt.com.mx jose.barrera.cortes@iikt.com.mxI have reviewed and only have the answers for this post.
Best Regards.
The e-mail address connected with your Themeforest’s account is info@iikt.com.mx so if you do not have this e-mail anymore, we recommend to change it for TF’s account.
I will pass info to my college responsible for contact with you to reply on fernando.vazquez.chavez@iikt.com.mx instead.
Hello,
In the mail they ask about the wordpress accesses that had been requested by this channel, I have answered them again with the error and the accesses to the portal for your response.
Regards.
If you already answered on message, be sure some will reply as soon as check.
Hello, i have a license and i want to change the domain it is tied to . the problem is that the said domain is no longer in use as we have changed it and i has expired. is there anything you can do?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi, is it possible with your theme to create a menu like this with a png icon and text under it? https://prnt.sc/setcpl
Hi,
you can have icon but next to the menu text, just like on https://themes.muffingroup.com/be/theme/
Best regards,
Muffin Group team
Hello. I need install Elementor plugin as well now? Or the plugin already comes on update of BeTheme?
Hi,
BeTheme is now fully compatible with Elementor but the plugin itself is obviously not included because it is forbidden.
Best regards,
Muffin Group team
Hi,
Gallery item, does not have order by attribute so you can not order images by date. All attributes available for gallery, you can check on https://themes.muffingroup.com/be/theme/pages/gallery/
Best regards,
Muffin Group team
Hi,
I able to update Theme via back-end but unable to update WPBakery Bakery Builder via back-end.
Please advise, thanks.
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi,
I able to update WPBakery Page Builder to latest version after update theme from 21.6.1 to 21.7.
Thanks. =)
Great, thanks for the info.
Hello. Anybody know how to change width of Contact Box displayed on google map? – https://prnt.sc/sei775 I want to make it a little wide to fit the text. Thanks.
solved out by css.
Great, thanks for the update.
Hi there… so, how i can cancel a purchase?
Hi,
please send us private request thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can help you. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi, Mobile Grid width on Betheme>Responsive tab is not working on my theme. I’m using Product2 theme. I’d like to change the margin width shown on smartphone screen. Please advise. Thank you.
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on it. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
