19067 comments found.
Hello there, I paid for support but cannot log in to your actual support site without issues. I keep getting this, no matter what browser I try: ERROR 1015 YOU ARE BEING RATE LIMITED… I have put in a request for help but no answer yet, been days. Thank you for your expedited reply. Much appreciated.
Hi,
please log-in once again onto forum and it should be ok now.
Best regards,
Muffin Group team
Good Day, Love, love and love your theme more… How do I get rid of pop image titles? Is there a particular CSS code for that? When someone scrolls over the website near a photo, the name of the photo pops up
Hey,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
Sure thing. Sending in private message
Thanks.
Hi, I wanted to fix the problem of layerslider not updating for more than a year now, found your forum and guess what, I cant see the answers because u dont accept sign ups to look at the answer, Im not even asking for you help, its out there, why on earth would you block access to LOOK THE ANSWER FOR MYSELF? https://forum.muffingroup.com/betheme/discussion/799/layerslider-wp-update
Hi,
your account on support forum already exists and been created in May 2018 so we do not understand what exactly does not work for you. If you lost password and somehow can not log-in, please send us private message via contact form on the right at https://themeforest.net/user/muffingroup#contact and we will help you.
Best regards,
Muffin Group team
Hi there, i buy this item, i could activate in one domain, but even after i press unregister theme I can not activate in another domain. Is there any other thing that I have to do? The error message is: Purchase code already used. Please deregister purchase code and remove theme folder on: l0vardfi-site.dtempurl.com
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Would this theme work with a website that was built with Visual Composer 5.0.1? We want to change old an not updated theme to BeTheme but leave the content as it is with as little as possible work. Thank you.
Hi,
current version of WPBakery Page Builder is 6.2 but unfortunately we do not know if 5.x version would be compatible with the most recent version of BeTheme.
Best regards,
Muffin Group team
Besides installing woocommerce and adding a product, is there anything that I need to do to make the shopping cart show up in the header? I can’t get it to show up. Thank you!
Hey,
yes, shopping car is located in right top bar so you have to make sure that TOP BAR RIGHT option is not disabled under BeTheme Options > Header & Suheader > Extras section.
Best regards,
Muffin Group team
Thank you!
You are welcome.
can you tell me what themes are built with wpbakery vs muffin builder?
Hi,
all pre-built layouts included into Be, were built with Muffin Builder (except few that been made with Elementor so far) tool which is much lighter, easier in use and faster. We did not built those demos with WPBakery Page Builder (previously known as Visual Composer) because it is an additional plugins and in reference to license agreements, we can not force users to use 3rd party plugins. Also, for many users, WPBakery Page Builder is too demanding because of hosting services requirements.
Best regards,
Muffin Group team
Does the writer theme (https://themes.muffingroup.com/be/writer/) come with all of the following? 12 pre-made skins, one click skin generator, awesome layout generator. 3 templates devoted to authors and eBooks. Custom font uploader Built-in translator, WPML support and RTL ready, WooCommerce ready. 200+ shortcodes and muffin builder items. Also does it come with the revolution slider animation edit the animation and slider images?
Hi,
the images/media you see on pre-built websites works on different licenses so it depends which images you want to use on your site exactly. Some of them operate under a free license, some we made ourselves but for some, we bought licenses. So basically, if you want to use these last images legally, you need to buy their licenses as well.
Complete list of media from the BeWriter demo below:
https://www.flickr.com/photos/jonathankosread/14284951298https://www.flickr.com/photos/jonathankosread/16278966682
https://www.flickr.com/photos/jonathankosread/14275739818
https://www.flickr.com/photos/jonathankosread/14202719812
https://www.flickr.com/photos/jonathankosread/12587367833
https://www.flickr.com/photos/jonathankosread/11907292263
https://www.flickr.com/photos/jonathankosread/11444887523
https://www.flickr.com/photos/jonathankosread/11058182665
https://www.flickr.com/photos/jonathankosread/10424737044
https://www.flickr.com/photos/jonathankosread/6262245025
https://www.flickr.com/photos/jonathankosread/5837785023
https://www.flickr.com/photos/jonathankosread/15965165695
https://www.flickr.com/photos/astragony/16229406294/
https://www.flickr.com/photos/salforduniversity/28078100695 https://www.flickr.com/photos/salforduniversity/27463879043
https://www.flickr.com/photos/39908901@N06/27536009856/
https://www.flickr.com/photos/39908901@N06/23260309486/
https://www.flickr.com/photos/zachd1_618/26936296724/
https://www.flickr.com/photos/needoptic/8626114562
https://www.flickr.com/photos/needoptic/20439777640
https://www.flickr.com/photos/needoptic/25046477529
https://www.flickr.com/photos/needoptic/11616755823
https://unsplash.com/photos/iE9k36TlRmI
https://unsplash.com/photos/GY5PGc6V278
https://unsplash.com/photos/60fa9BMxvpE
https://unsplash.com/photos/DMcI0cmYJYk
https://unsplash.com/photos/VNseEaTt9w4
https://unsplash.com/photos/l98YXp1X8dA
https://unsplash.com/photos/NQSWvyVRIJk
https://unsplash.com/photos/xJ2tjuUHD9M
https://unsplash.com/photos/mU_aX6JBYmg
https://unsplash.com/photos/Pn6iimgM-wo
https://unsplash.com/photos/IJ25m7fXqtk
https://unsplash.com/photos/NbUokuw0BQI
https://unsplash.com/photos/X0OoHrPvgXE
The pre-built website you ask for is one of many demos included into BeTheme which is WooCommerce, RTL ready and WPML ready. All available features, you can check on:
https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048https://themes.muffingroup.com/be/splash/
Best regards,
Muffin Group team
Are you aware of this item: https://themeforest.net/item/betheme-html-responsive-multipurpose-template/13925633
I bought that copy and the license code does not work.
Hi,
yes, this is just plain HTML version 
It is totally different product than WP.
Best regards,
Muffin Group team
I made the mistake of buying that when I needed to buy an additional license for this theme. Are you associated with them? Shouldn’t this be clearer, so people avoid the mistake I made?
Yes, we are aware of that. We gave them permission to sell HTML version. So far we did not noticed any issues as HTML and WordPress sounds totally different Anyway, if you made mistake, you can always send refund request to owner of HTML version with explanation.
Hello. 2 days ago I bought the BEONEPAGE PRO. I download 4 zips, but when I wanted to installed at my wordpress , It was just allowed to installed the zip which was named beonpage-pro 1.8. When I activated that in my page , my website has FATAL ERROR and If was impossible for me not even get to my editor page. I had to call to my hosting support and they change the name of the THEME and they said that the problem was the theme.
I need help because i bought that theme to design my web and i have wrote to betheme support but I had to answer.
Thank you.
Hi,
please check your inbox where you asked the same question and we have already replied.
Best regards,
Muffin Group team
I’ve updated Betheme and bought Elementor, I’ve also installed the Consultant website, only if I try to export the “How to work” page entirely made with Elementor it always says “Muffin Builder data processing…” and it doesn’t go on. Is something wrong or will it not be possible to export a page if done with Elementor? Thnaks in advance.
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
do you have documentation how to customize interior 4 theme?
Hi,
please check your inbox where you asked about the same and we have replied with more details.
Best regards,
Muffin Group team
Big thanks more powers to you!
You are welcome!
Hi Support team,
We can not able to update below plugins ( Layer slider, slider revolution and WP Bakery Page Builder ) into BeTheme.
Hi,
do you get any message during the plugins update? If yes, please provide more details about the issue you’ve faced with.
Best regards,
Muffin Group team
There is a new version of LayerSlider WP available. View version 6.11.1 details. Automatic update is unavailable for this plugin.License activation is required in order to receive updates for LayerSlider. Purchase a license or read the documentation to learn more. Got LayerSlider in a theme?
Activate Slider Revolution for Premium Benefits (e.g. Live Updates).
A new version of Slider Revolution is available.There is a new version of WPBakery Page Builder available. View version 6.2 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Since version 20, all plugins can be easily updated from BeTheme > Install Plugins section with just a click. But please make sure that your installation is registered with a proper purchase code.
We are using Betheme Version: 21.3, I have checked the installation is registered with a proper purchase code. I can update other plugins like WPBakery Page Builder and Slider revolution but now I have issue with only LayerSlider https://tinyurl.com/y7dbkqsn
Layer Slider plugin requires its deactivation before update. So, please deactivate it, update and when it’s done, activate again.
Thank you so much, It works fine.
You are welcome.
Hi, I’m using header design and find a bug. When u use designed header, in e-commerce pages, the image logo but, the images incense size . Could please see that. Thks
Hey,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
u can see normal here : http://accomercioeservicos.com.br/clientes/instituto/ and the store : http://accomercioeservicos.com.br/clientes/instituto/loja/ and the product anyone : http://accomercioeservicos.com.br/clientes/instituto/loja/livros/livro-dialogo-sim-briga-nao/
fix using css, thks
Did you sorted it out with custom css already? Is that what you would like to tell us in last message?
Hi! I need the latest version of Slider Revolution to fix the carousel issue. Upon checking on Theme Options, the latest version available is only 6.2.2. How can I update to the latest version 6.2.6?
Hi,
right now, 6.2.2 version of Slider Revolution is included as this is the most recent version we’ve tested with BeTheme so far. If we will check the most recent version and all would be fine, we will include it of course.
Best regards,
Muffin Group team
Hi there,
Can you tell me what exactly a client will loose if they change the theme/ import another demo.
Client has a lot of pages and sliders and Ninja Forms and wants to select a completly different theme from the many that comes with BE Theme.
Just how will thier existing site be affected? Will they loose all thier existing pages? Will the pages still be in wordpress or will they be gone altogether? Will the custom forms created in Ninja forms still be thier
Will thier images still be in the media area of wordpress.
Essentially i’m trying to find out if changing the theme or demo template and changing it means a full rebuild, site layout resturcturing, forms redone, SEO re-done shop products , images and discriptions redone.
Essentially if you switch to a different demo template everything you’ve done for the client is completly wiped and all needs to be done again is this correct..?
Many thanks !
Hi,
if you will not reset the database, you won’t lose anything. You can import any demo you like and only general settings/options will be overwritten. All existing pages/plugins will remain unchanged.
Best regards,
Muffin Group team
Wow that sounds almost ideal. Thankyou very much for your reply. I’ll perform a full backup and try that out
Thanks – appreciated ! 
You are welcome!
Hi!
I ty to add my code to a another website.. I deleted the code on the old on but its still not working on my new one. Can you please help me out! ^^
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi may I know what is the server requirement for using this theme? Thanks.
Hi,
we do not have anything like server requirements because theme does work with different server configurations. Also, as many plugins you are planning to use, the better hosting service you need.
Best regards,
Muffin Group team
Hi muffingroup, can you please let me know what demos are with elementor? I’m moving all my customers from wpbakery into elementor. Cheers, best regards
Hi,
you can filter Elementor pre-built websites on https://themes.muffingroup.com/be/splash/ with the filter option that is located on the left hand side.
Best regards,
Muffin Group team
Hi, Thank you very much, I have purchased your theme a few months back now. I was hoping to move my customers from WPBakery with your theme (since there are so many demos that I could use), unfortunately only 2 are in elementor. I will have to purchase a multi purpose theme from one of your competitors. thanks
Yes, at this moment 2 are made with Elementor as we’ve just added support for this builder. With time, there will be more of them certainly.
Hi there, I wrote you a support email a week ago and have not heard anything yet? Kind Regards Alex
Hi Alex,
if you refer to your topic on support forum, my college have replied on your message on 11th of May
Best regards,
Muffin Group team
