Hello, @sdjewels,

This is not the Theme issue but your hosting issue, The HyperText Transfer Protocol (HTTP) 503 Service Unavailable server error response code indicates that the server is not ready to handle the request. You can read more and all about it in the below-given articles and try to contact your hosting provider for solving your issues.

https://www.lifewire.com/503-service-unavailable-explained-2622940

https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/503

https://airbrake.io/blog/http-errors/503-service-unavailable

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

here is our hosting provide says : https://prnt.sc/sm6zdf

I am not a technical personal so please referring me to each other please direct me to fix the issue permanently i am very puzzled with this error, I have refer you theme to 7 to 8 people to buy so please help me.

Our Hosting providers also say it’s happening because of resources has been consumed https://prnt.sc/sm72g7, Upon asking which plugin or theme causing the usage of high resource they told me develop may check it only we can’t tell

so sir please provide a solution instead of referring me to each other please.

Hello, @sdjewels,

As I told you already this is not the Theme issue, we can not help you with it. This is purely the server issue already explained in the above-given articles, and regarding resources consumed this may be because of your site any third party plugins, not because of the Theme, There are hundreds of thousands of customers using the Theme no one report the issue, So if your hosting provider does not want to help you then try any other hosting.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @torero10,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.

Regards, P-THEMES.

Hello, @chafolks,

1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#header .main-menu .popup {
    left: 0 !important;
}

2. That header has been made using Header Builder, and you can achieve it using Top Menu element under Header Builder.

First, you have to go to Porto >> Theme Options >> Menu and set the Login/Register as to Show in Top Menu as showing below:

And then go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and set the Top Menu element beside Search element as showing below:

Regards, P-THEMES.

Thank you, manage to fix the changes.

Hello, @devtres,

Let me explain you how it works.

You can simply go to Porto >> Setup Wizard >> Demo Content and click on the Demo, Now click on details and un-check override existing content as showing below:

This will Import the Demo for you on your site but will not override your old/existing content which you have on your site, example pages/posts/products/custom-post-types etc… and vice versa if you check it before importing the Demo content.

But please keep in mind if you un-check that option this will also make your site Demo Menu/Demo Pages/Demo Posts/Demo Products duplicated as well.

Regards, P-THEMES.

Hello, @agodsend,

First of all, thanks for showing your interest in Porto WordPress.

1. Yes, you can create two or more than two sub-menu Items in Main Menu.

2. Yes, you can change the height of the block in height using Custom CSS.

Regards, P-THEMES.

Hi, One other question and this is a big one. Do you have support on getting the store ready to accept money or is there a cost for that. My idea is to create a corporate website that does not look like a blog, but has a blog attached to it. Also I want to sell my books and courses.

Hello, @agodsend,

If you want our paid customization services you can contact our customization team as well and yes you can use multiple Demo content on a single site using Porto Studio Functionality:

https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

Regards, P-THEMES.

Hello, @almgamsysofian1413,

You can find all the Demo’s under Porto >> Setup Wizard >> Demo Content and you will find all the Demo’s there for Import, You can follow the video given below:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

Hello, @almgamsysofian1413,

You can find all the Demo’s under Porto >> Setup Wizard >> Demo Content and you will find all the Demo’s there for Import, You can follow the video given below:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

Hello, @erayarm,

Yes, you can not directly put the embedded code to Custom Tabs, You have to do the following:

1. Go to Blocks and create a new block and copy and paste the embeded Code in it as showing below:

2. Now copy the Block slug name as showing below:

3. Now create a test page and use Porto Block element in it, and then paste the copied block slug name in Porto Block as showing below:

4. Now, finally, copy the code of that Porto Block and Paste it into the Custom Product Tab as showing below, It will work for you.

You can check here on my test site on this product:

http://hubdatasolutions.com/pearl/porto/shop2/product/aizaz/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/04/2020. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thank you for your detailed description with visual support. I applied it and the videos are working.

Sound’s Good!!

Hello, @sdjewels,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color in the given code as per your requirements.

ul.products li.product-onimage3 span {
    color: red !important;
}
ul.products li.product-col .woocommerce-loop-product__title {
    color: red !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @webprintservices,

Please follow the below listed debugging processes one by one, I am sure it will help you in solving your issues, Otherwise, remain all the third party plugin deactivated and share your site WP-Admin Login details so that we will check it for you on your site.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

Hello, @taleye,

It depends on your migration process. It does not depends on the Theme.

Regards, P-THEMES.

OK thank you, so it IS possible to retain all my Porto customisations when I migrate then, providing I do that correctly?

Hello, @taleye,

First thing, always try to Customize using Child Theme and Yes, if you migrate the site properly then it will not affect your site Customization.

Regards, P-THEMES.

Hello, @majestic-printing-works,

This is because of the cache, please remove your server cache and then deactivate it and then remove site cache and deactivate the cache plugins including FVM plugin as well and finally check your site after removing the browser cache, OR please read and follow the instructions written in the below-given articles:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

Thanks – Fixed.

Hello, @majestic-printing-works,

Its working, Please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check and verify and reset the support account for you.

Regards, P-THEMES.

Check email. I have sent you the Product Purchase Code PDF file.

Hello, @majestic-printing-works,

Can you please share your email with which you have sent an email we have not able to find your email in our inbox.

Regards, P-THEMES.

Hello, @kill0r2,

I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.

Regards, P-THEMES.

Hello, @tgibson1926,

First of all, thanks for showing your interest in Porto WordPress.

Porto WordPress is fully compaitable with WooCommerce plugin, You can use it with WooCommerce plugin.

Regards, P-THEMES.

Hello, @Derzz,

This is because you have Imported the Elementor version Demo right?

If yes, then please go to blocks and finds and edit the “Category Image Slider” Block with Elementor:

And set item as “1” under Porto Additional Setting as showing below, save changes and check your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/04/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I have it configured that way. Inside the Blocks it looks normal to full width. But on the outside in Shop it looks 50%.

It seems to me that it is a bug or incompatibility with Elementor 2.9.8.

Hello, @Derzz,

It’s not a bug but the issue on your site only. You can check it on my test site it is working fine:

http://hubdatasolutions.com/pearl/porto/elementorshop1/shop/

There are 2 ways now, You can simply copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (min-width: 768px){
.elementor-column.elementor-col-50, .elementor-column[data-col="50"] {
    width: 100%;
}
}

OR

Please purchase the support extension and contact us via our support system so that we will check and solve the issue for you.

Regards, P-THEMES.

Hello, @SolidaleInfotech,

You can not use the Contact Form with Breadcrumbs as there is no such option in the Theme for it but you can use the Contact Form at the very top just after Header using the HTML Block option.

First go to Contact Form and create a new contact Form and copy the HTML code of that Contact Form as showing below:

And then go to Porto >> Theme Options >> General >> HTML Block and paste the code there in any section as per your requirements, save changes and check your site after removing the browser cache.

I hope this helps.

Regards, P-THEMES.

Hello, @grueter6,

I am sorry I do not have the exact timeframe for it, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Thank you, they are important formats of the future. Of course we can adjust all of this via the Child Theama, just doesn’t make much sense since it is a basic extension.

Hello, @grueter6,

As I told you we will add it in our to do list.

Thanks for your understand.

Hello, @devtres,

Please completly read and follow the instructions written in the below given articles:

https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-

Regards, P-THEMES.

Hello, @zohaib304,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.