23241 comments found.
I HAVE A PROBLEM, these two plugins cannot be installed WPBakery Page Builder
Revolution Slider Demo sliders will not be installed if Revolution Slider is not active.
Hello, @edialp,
Please download the latest plugins from the below-given article and Install it on your site manually, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Could you help me in something else, I’m installing my template but it tells me this when importing the style settings:
Main Demo installation is failed! This code was already used in box2207.temp.domains
How can I solve this error?
I HAVE A PROBLEM, I installed my web template on a local server as a test but now I want to install it on the website and it does not allow me despite deactivating the license on the test site, I NEED AN URGENT SOLUTION.
I NEED HELP ME RESET THE PURCHASE CODE
Hello, @edialp,
Sorry for the late reply, as the Support Team of P-Themes is on Eid Vocations and will be on desk as full time from Tomorrow. Hope you can understand and Have a Happy Eid 
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello!! I wanted to ask you why I am having problems visualizing the “add to cart” button from a mobile. Could you help me sort through this issue? I have WooComerce implemented with Porto. The problem is only accessing from mobile phones. Even the Chrome simulator shows it well. I am using shop demo 1
Hello, @rasmatik,
Can you please provide me the screenshot of the issue so that I’ll check and provide you the best possible solution for it.
Regard’s P-Themes
In mobile you can see how the block of variations and add to the cart is hidden.
This is the link: http://desarrollo.suref.com.ar/producto/difusores-de-placa/Thanks for your answer.
Hello, @rasmatik,
I have just checked your site now and finds there is no Add to Cart button on the Desktop version as well as showing in this screenshot: https://postimg.cc/2q0zFcTw
, and that is the reason it is also not showing in Mobile version as well.
Now It may be because you are using Catalog Mode and Add to Cart Button is hide from there as showing below:
OR
It may be because you have not set the price of the particular product, So please check it once by editing the particular product.
OR
It may be because of any third party plugin confliction issue, please deactivate all the third party plugins and check your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
If the issue is still there then purchase your support extension and remain all the third party plugins deactivated and contact us via our support system with your site WP Admin Login details so that we will check it for you because your 6 months of support period is expired from 24/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello @ PT-Support2, Thanks for your answer. Sorry, I had left the button disabled when I tried the tests. At this time, it is configured as recommended. You could review it? It is not displayed on the cell phone. Try disabling the plugins (Slider Revolution and WPBakery Page Builder), and it doesn’t fix either. Could there be an issue with WooCommerce Version 4.1.0? What is the latest version tested and 100% compatible Porto Theme and Shop 1 template? If I can’t fix it, I’m going to try reinstalling with an older version of WooCommerce.
The problem is displayed when one is not logged in. Is there an option to change this? Can be?
Hello, @rasmatik,
The latest Porto WordPress version is fully compatible with the latest version of the WooCommerce.
I have again tested your site on Chrome and it is working perfectly fine at my end, please see the below-given screenshot, it must be the cache issue at your end nothing else: https://postimg.cc/K1W1k169
Regards, P-THEMES.
Thank you very much, I was able to solve it. regards
Sound’s Good!!!
Hello. I am interested in purchasing your theme, but I have question first. Will I be able to import demo site/content, and update it using WPbakery page builder? I assumed this is standard feature for all themes using WPbakery, but I am finding out some themes do not allow this because their demo sites weren’t created using WPbakery. Please let me know. Thank you.
Hello, @8plus9,
First of all, thanks for showing your interest in Porto WordPress.
There are 2 versions of the Demo’s.
WP Bakery version and Elementor version.
You can edit the content using WP Bakery Page Builder when you Import WP Bakery version of the Demo.
&
You can edit the content using Elementor Page Builder when you Import Elementor version of the Demo.
Regard’s P-Themes.
Hi, I have any problems:
1) When I click to Porto shorcodes in editor, select any item, blank white box appears: https://postimg.cc/wttC69z7
2) When I click to HTML tab in editor, nothing is happen
3) Please, how I create lightbox with this image: https://postimg.cc/qt0Kpr37 ?
Thank you.
Hello, @vkrejci,
This is because you are using WP Bakery and Elementor both plugins together OR you are trying to use WP Bakery Page Builder on Elementor version Demo Imported.
Let me explain you the difference and how it works:
WP Bakery and Elementor both are different plugins and you can not use both at the same time or on each other content, They will conflict.
Now, If you Imported the WP bakery Demo and trying to use or edit the content with Elementor Demo then it will surely mess all the things.
You have to Import the Elementor Demo and then try to set the pages and content using Elementor Demo, you will not find a single issue.
The conclusion is, You can not use the Elementor plugin while using WP Bakery and Vice Versa.
And as you know we have recently added the compatibility of Elementor plugin with the Theme so there are few Porto elements which we have added in Elementor plugin, not all as WP Bakery version has, So you have to use WP Bakery version from scratch and then use lightbox element and set it as per your requirements.
You can always check the changelog of the Theme for Features included:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
hi there, Here i want to add the recaptcha on the customer login and registration form. i already installed the plugin and it is working on the wp login but doesn’t work on customer login and registration form. Can u please explain what is the problem????
Hello, @ewelinarzepecka,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regard’s P-Themes
Hello. I’ve created an account in support sistem but can’t log into. Is there any problem? Thank you!
Hello, @claudiomorati,
Please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create your support account, and please note that our Team is on Eid Vications or a couple of day’s so there may be some delay in reply.
Regards, P-THEMES.
hi there, i have a problem with my license it seems that has been used on another website but the other website is blank, it does not even have Wordpress installed, how can i reset the license key?
Hello, @favela92,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regard’s P-Themes
hi, How can i disable links for the logo or customize logo link. I don’t want user go the home page, i want customize it or if not possible, just unlink it. thanks
Hello, @alderanda,
Sorry to say that but there is no such option in the Theme for it, you have to change it by Custmizing the Theme core files as per your requirements.
You have to Customize the layout.php file under wp-content/themes/porto/inc/functions
Regards, P-THEMES.
Hi, When I using Modal Box.Background image is not appearing and the cross button is also not appearing on thje correct location I have also place the custom classes. /* newsletter / .newsletter-popup-form .formError .formErrorContent{color:#fff!important;width:165px} .newsletter-popup-form .widget_wysija_cont .wysija-submit:hover{background:#e6e6e6 none repeat scroll 0 0} .newsletter-popup-form {position: relative; box-shadow:0 10px 25px rgba(0,0,0,0.5);border:0!important;box-shadow:0 10px 25px rgba(0,0,0,0.5);background:rgba(0,0,0,0) url(http://sw-themes.com/porto_dummy/wp-content/uploads/2016/06/newsletter_popup_bg.jpg) no-repeat scroll 0 0 / cover;padding:30px 30px 10px; background-position: bottom right; } .newsletter-popup-form {max-width:700px;width:100%; margin-left: auto; margin-right: auto; } .newsletter-popup-form .porto-modal-content{max-width:332px;padding:0;text-align:center;width:100%;background:transparent} .newsletter-popup-form h2{color:#313131;font-size:16px;font-weight:700;letter-spacing:0;margin:30px 0 12px} .newsletter-popup-form .widget_wysija{color:#444;font-size:13px;line-height:1.4} .newsletter-popup-form .widget_wysija:after { content: ’’; display: block; clear: both; } .newsletter-popup-form .wysija-paragraph{float:left;margin-top:0;text-align:left;width:83%;margin-bottom: 15px; } .newsletter-popup-form .widget_wysija_cont .wysija-submit{background:#fff none repeat scroll 0 0;border-color:#ccc;border-radius:0 5px 5px 0;color:#686868;float:left;margin-left:-2px;margin-top:0;padding:7px 12px} .newsletter-popup-form .wysija-input{border:1px solid #ccc;border-radius:5px 0 0 5px;box-shadow:0 1px 1px rgba(0,0,0,0.075) inset;color:#bfbfa6;font-size:13px;padding:7px 12px;width:100%} .newsletter-popup-form .text-form{display:block;margin-bottom:20px} .newsletter-popup-form .checkbox{color:#777;font-size:11px} .width-quator{width:25%!important} .width-60{width:60%!important} / End */
Hello, @SolidaleInfotech,
Just checked your site now and it is working perfectly fine at my end please see this screenshot: https://postimg.cc/Xr5TnwZC
, It must be the cache issue at your end nothing else, and if still you will finds the issue then please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Check this out. https://prnt.sc/sm9dhl
Hello, @SolidaleInfotech,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hi i love this theme, i just want to know why i don’t have the possibility to choose some header made in each demo, like i choose in porto studio some predefine model ?
Hello, @alexissatok,
You can only Choose the Pre-Built Header for your site from Porto >> Theme Options >> Header >> Header Type as showing below:
And You can change the color of the Header from Porto >> Theme Options >> Skin >> Header as listed in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
Regards, P-THEMES.
Hi, can this theme be used to replicate amazon. in the sense that the site should be able to host different vendors which can upload their stuff directly, have their insights etc
Hello, @tabishraza,
First of all, thanks for showing your interest in Porto WordPress.
Yes, absolutely, Porto WordPress Theme is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins and Dokan plugin is also included in the Theme package as well, which provides your site the functionality of Multivendor site.
Regards, P-THEMES.
Hi I have an issue to access my account at your support site. Sent an email but no reply. Need urgent support.
Hello, @Skymemberpresents,
Please again send an email with your product purchase code PDF file via our email newsmartwave@gmail.com and then let me know here your email from which you will send an email so I’ll directly contact the support department and fix your account issue asap.
Regards, P-THEMES.
Sent! Waiting response.
Hello, @Skymemberpresents,
Just confirmed the development department and they replied that they just created the support acoount for you and the email with credentials has been sent to your email, please check your email now.
Regards, P-THEMES.
Hello Sir, I am getting 503 Service Unavailable Very Frequently I got 5 to 6 time in last 24 hours & I am using A2 Hosting that suggested by you.
Hello, @sdjewels,
This is not the Theme issue but your hosting issue, The HyperText Transfer Protocol (HTTP) 503 Service Unavailable server error response code indicates that the server is not ready to handle the request. You can read more and all about it in the below-given articles and try to contact your hosting provider for solving your issues.
https://www.lifewire.com/503-service-unavailable-explained-2622940
https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/503
https://airbrake.io/blog/http-errors/503-service-unavailable
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
here is our hosting provide says : https://prnt.sc/sm6zdf
I am not a technical personal so please referring me to each other please direct me to fix the issue permanently i am very puzzled with this error, I have refer you theme to 7 to 8 people to buy so please help me.
Our Hosting providers also say it’s happening because of resources has been consumed https://prnt.sc/sm72g7, Upon asking which plugin or theme causing the usage of high resource they told me develop may check it only we can’t tell
so sir please provide a solution instead of referring me to each other please.
Hello, @sdjewels,
As I told you already this is not the Theme issue, we can not help you with it. This is purely the server issue already explained in the above-given articles, and regarding resources consumed this may be because of your site any third party plugins, not because of the Theme, There are hundreds of thousands of customers using the Theme no one report the issue, So if your hosting provider does not want to help you then try any other hosting.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello!! I wanted to ask you why I am having problems visualizing the “add to cart” button from a mobile. Could you help me sort through this issue? I have WooComerce implemented with Porto. The problem is only accessing from mobile phones. Even the Chrome simulator shows it well.
Hello, @torero10,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Hi,
I have created brand new main menu items with sub-menus. Sub-menus are not aligned with the main menu item. Its little bit shifted to left from the main menu item. How can I make it aligned with the main menu item?
and I have only 2-3 menu items on the main menu. Since I don’t have more menu items, I want to add logn/register to the main menu. Next to the search area.
my demo is running on this Blog theme – https://www.portotheme.com/wordpress/porto/blog5/
How can I do it?
Thank you.
Hello, @chafolks,
1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .main-menu .popup {
left: 0 !important;
}
2. That header has been made using Header Builder, and you can achieve it using Top Menu element under Header Builder.
First, you have to go to Porto >> Theme Options >> Menu and set the Login/Register as to Show in Top Menu as showing below:
And then go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and set the Top Menu element beside Search element as showing below:
Regards, P-THEMES.
Thank you, manage to fix the changes.
Hello, by mistake i skipped the installation of the Contact 7 plugin, so i dont have the forms imported. My website is 98% finished, can i run the setup wizard for only installing the Contact 7 plugin and importing the forms included in the demo site?
It would be a mess if i run the wizard and reset my whole website.
Hello, @devtres,
Let me explain you how it works.
You can simply go to Porto >> Setup Wizard >> Demo Content and click on the Demo, Now click on details and un-check override existing content as showing below:
This will Import the Demo for you on your site but will not override your old/existing content which you have on your site, example pages/posts/products/custom-post-types etc… and vice versa if you check it before importing the Demo content.
But please keep in mind if you un-check that option this will also make your site Demo Menu/Demo Pages/Demo Posts/Demo Products duplicated as well.
Regards, P-THEMES.
I am looking to buy your product but I have a couple of questions: 1. I noticed that your navigation is only one deep. Can it be two or more levels? 2. Is there a way to change the size of the blocks in height?
Hello, @agodsend,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can create two or more than two sub-menu Items in Main Menu.
2. Yes, you can change the height of the block in height using Custom CSS.
Regards, P-THEMES.
Hi, One other question and this is a big one. Do you have support on getting the store ready to accept money or is there a cost for that. My idea is to create a corporate website that does not look like a blog, but has a blog attached to it. Also I want to sell my books and courses.
Hello, @agodsend,
If you want our paid customization services you can contact our customization team as well and yes you can use multiple Demo content on a single site using Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
There is only one theme
Hello, @almgamsysofian1413,
You can find all the Demo’s under Porto >> Setup Wizard >> Demo Content and you will find all the Demo’s there for Import, You can follow the video given below:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Template installed There is only blog theme
Hello, @almgamsysofian1413,
You can find all the Demo’s under Porto >> Setup Wizard >> Demo Content and you will find all the Demo’s there for Import, You can follow the video given below:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
While adding products, the youtube iframe codes that I added to the “Custom Tab Content” field are deleted. Iframe codes appear in the admin section, but not on the site.
Hello, @erayarm,
Yes, you can not directly put the embedded code to Custom Tabs, You have to do the following:
1. Go to Blocks and create a new block and copy and paste the embeded Code in it as showing below:
2. Now copy the Block slug name as showing below:
3. Now create a test page and use Porto Block element in it, and then paste the copied block slug name in Porto Block as showing below:
4. Now, finally, copy the code of that Porto Block and Paste it into the Custom Product Tab as showing below, It will work for you.
You can check here on my test site on this product:
http://hubdatasolutions.com/pearl/porto/shop2/product/aizaz/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/04/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for your detailed description with visual support. I applied it and the videos are working.
Sound’s Good!!
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