Hello, @sdjewels,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color in the given code as per your requirements.

ul.products li.product-onimage3 span {
    color: red !important;
}
ul.products li.product-col .woocommerce-loop-product__title {
    color: red !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @webprintservices,

Please follow the below listed debugging processes one by one, I am sure it will help you in solving your issues, Otherwise, remain all the third party plugin deactivated and share your site WP-Admin Login details so that we will check it for you on your site.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

Hello, @taleye,

It depends on your migration process. It does not depends on the Theme.

Regards, P-THEMES.

OK thank you, so it IS possible to retain all my Porto customisations when I migrate then, providing I do that correctly?

Hello, @taleye,

First thing, always try to Customize using Child Theme and Yes, if you migrate the site properly then it will not affect your site Customization.

Regards, P-THEMES.

Hello, @majestic-printing-works,

This is because of the cache, please remove your server cache and then deactivate it and then remove site cache and deactivate the cache plugins including FVM plugin as well and finally check your site after removing the browser cache, OR please read and follow the instructions written in the below-given articles:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

Thanks – Fixed.

Hello, @majestic-printing-works,

Its working, Please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check and verify and reset the support account for you.

Regards, P-THEMES.

Check email. I have sent you the Product Purchase Code PDF file.

Hello, @majestic-printing-works,

Can you please share your email with which you have sent an email we have not able to find your email in our inbox.

Regards, P-THEMES.

Hello, @kill0r2,

I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.

Regards, P-THEMES.

Hello, @tgibson1926,

First of all, thanks for showing your interest in Porto WordPress.

Porto WordPress is fully compaitable with WooCommerce plugin, You can use it with WooCommerce plugin.

Regards, P-THEMES.

Hello, @Derzz,

This is because you have Imported the Elementor version Demo right?

If yes, then please go to blocks and finds and edit the “Category Image Slider” Block with Elementor:

And set item as “1” under Porto Additional Setting as showing below, save changes and check your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/04/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I have it configured that way. Inside the Blocks it looks normal to full width. But on the outside in Shop it looks 50%.

It seems to me that it is a bug or incompatibility with Elementor 2.9.8.

Hello, @Derzz,

It’s not a bug but the issue on your site only. You can check it on my test site it is working fine:

http://hubdatasolutions.com/pearl/porto/elementorshop1/shop/

There are 2 ways now, You can simply copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (min-width: 768px){
.elementor-column.elementor-col-50, .elementor-column[data-col="50"] {
    width: 100%;
}
}

OR

Please purchase the support extension and contact us via our support system so that we will check and solve the issue for you.

Regards, P-THEMES.

Hello, @SolidaleInfotech,

You can not use the Contact Form with Breadcrumbs as there is no such option in the Theme for it but you can use the Contact Form at the very top just after Header using the HTML Block option.

First go to Contact Form and create a new contact Form and copy the HTML code of that Contact Form as showing below:

And then go to Porto >> Theme Options >> General >> HTML Block and paste the code there in any section as per your requirements, save changes and check your site after removing the browser cache.

I hope this helps.

Regards, P-THEMES.

Hello, @grueter6,

I am sorry I do not have the exact timeframe for it, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Thank you, they are important formats of the future. Of course we can adjust all of this via the Child Theama, just doesn’t make much sense since it is a basic extension.

Hello, @grueter6,

As I told you we will add it in our to do list.

Thanks for your understand.

Hello, @devtres,

Please completly read and follow the instructions written in the below given articles:

https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-

Regards, P-THEMES.

Hello, @zohaib304,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

Hello, @tamzidul,

You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Regards, P-THEMES.

SOLVED, thanks

Sound’s Good!!

Hello, @RosaMaria_,

No, Sorry to say that but this is not possible, You have to use any third party plugin for it, which better meets your requirements.

Regards, P-THEMES.

Hello, @melodybird,

First of all, thanks for showing your interest in Porto WordPress.

Yes, you can set it from Porto >> Theme Options >> Header >> Mobile Panel, You can check it on my test site on the Mobile version as well here:

http://hubdatasolutions.com/pearl/porto/global/

Regards, P-THEMES.

nevermind saw it on import

Sound’s Good!!!

Hello, @seen444,

First of all, please take the complete backup of your site before doing anything, because if something went wrong then you will have your site back up and you just have to run that backup.

Now, please download the latest Theme Files of the Theme from Envato >> Downloads after Logging into your Envato account and then extract that package into your computer and you will find Theme Files folder and under it, you will find porto.zip file, this is the actual Theme file.

After that follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/12/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @javi_lennon,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @javi_lennon,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.