19067 comments found.
Hello 1. Does the template support RTL? 2. Is there a possibility for multiple languages? 3. Do you have an admin demo account?
Hey,
1. Yes, BeTheme does support RTL.
2. Yes, you can create multi language website using WPML plugin.
3. No, we do not have demo account. But, we do have 30days money back policy. So, you can try it and if you decide not to use it, we will give you the money back.
Best regards,
Muffin Group team
El template es reusable ?? lo puedo reutilizar en varias paginas ? saludos !!!
Hi,
we do support in English language only so please use English as the only one if you have any questions.
Thanks for understanding 
Best regards,
Muffin Group team
Can you confirm that when you purchase the theme that it does not cover plug in updates? I have been led to believe this is the case?
Hi,
the plugins bundled with the BeTheme comes with lifetime updates.
Best regards,
Muffin Group team
The issue we have is the theme was purchased on our behalf for our site and we no longer engage with the developer. Would they have all the license keys for the plug in updates? I notice that the WP_Bakery Page Builder needs a license key or is it the same as the license key for the whole theme?
If you do not have license key, you should contact with web developer who got your key because to update plugin you need BeTheme to be in the most recent version, and theme should be registered with its license key under BeTheme > Dashboard section. If it’s done, you can update plugins from BeTheme > Install Plugins section.
We do have the license key in the section you mentioned but we cant update the theme nor the plugins (slider and WP_Bakery). The theme doesn’t update. WE get an error ” Downloading update from https://api.muffingroup.com/theme/download.php?code=cae8fac0-b799-49bc-82b2-043eba100afc… Unpacking the update… Installing the latest version… Theme update failed. An error occurred while updating Betheme: The package could not be installed. The package contains no files.” I thought this would automatically update everything but we cant get it work. Any suggestions?
The error “The package could not be installed. The package contains no files.” means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible, then please send us access to your WP dashboard along with full purchase code that you have used for theme registration, so we can take a closer look. The message have to be send privately via contact form which is on the right side at https://themeforest.net/user/muffingroup#contact
Notice! Please do not forget to attach your license key in the message.
i have one qestions how can i add single php movie and series code
Hi,
please send us more details about what you would like to add and where because right now we are not sure about that.
Best regards,
Muffin Group team
Hi ,, “Go Pro” I saw This message On “Elementor Plugin” is This unactive ? ,, I thought all plugin whit BeTheme Activated already!
Hi,
if you want to use PRO version instead, you have to buy its license of course. This plugin is available in paid and free versions.
Best regards,
Muffin Group team
I notice that the license is installed, but due to server crash, I will use it on a different site on the new server. How can I cancel the license in the collapsed place !!! And that domain has the Bridge theme now !!! please fix my license. Support money is not paid for this ???
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hello. I am interested in purchasing your theme, but I have question first. Will I be able to import demo site/content, and update it using WPbakery page builder? I assumed this is standard feature for all themes using WPbakery, but I am finding out some themes do not allow this because their demo sites weren’t created using WPbakery. Please let me know. Thank you.
Hi,
all pre-built layouts included into Be, were built with Muffin Builder tool which is much lighter, easier in use and faster. We did not built those demos with WPBakery Page Builder (previously known as Visual Composer) or Elementor because these are an additional plugins and in reference to license agreements, we can not force users to use 3rd party plugins. Also, for many users, WPBakery Page Builder and Elementor are too demanding because of hosting services requirements.
Best regards,
Muffin Group team
Hello, Very nice theme, congrats! I want to buy your theme because it have very variations. No i have a question, is it possible if i download a predesign demo als main website, to import sections from thifferent pre design demo’s from the theme?
Hi,
each pre-built website has own layout configuration thus it is impossible to import different sections from different demos. However, you can create extra WordPress installation under sub-domain where you can import demos you are interested with and this way, you can learn how things been done and works.
Best regards,
Muffin Group team
Thanks for your fast reply! What do you mean that i can import it under a subdomain? That i can copy the code or what are you meaning with that.
Yes, you can import the demo you like under sub-domain and later, you can export specific sections you like.
Good Day. Is it possible to add the plus icon like with the accordion element to the tabs and tour element?
Hey,
you can add plus icon anywhere you can use use plain shortcodes/html.
The shortcode is: [icon type=”icon-plus”]
HTML is: https://pastebin.com/15mJ7JV6
In case you would like to use more icons, you can find them on https://themes.muffingroup.com/be/theme/shortcodes/typography/#icons
Best regards,
Muffin Group team
Hello, I have another question, how can I activate a navigation menu by category on the “Shop” page? Thank you in advance
Hi,
you can do this under Appearance > Widgets section. To do this, you have to set up right widget for WooCommerce sidebar and activate sidebar for WooCommerce. For more details, please visit https://docs.woocommerce.com/document/woocommerce-product-search/widgets/product-filter-categories/
If you have any further question to our support team, please post them on support forum instead.
Best regards,
Muffin Group team
Hello, thank you for your template. We have a problem with the link to the “cart” button in the header. this one points to the root of the site instead of pointing to the cart page. How to fix it? thanks in advance ++
Hi,
to link cart icon to shop page, you have to define shop page under WooCommerce settings. For more details about this, please visit https://docs.woocommerce.com/document/woocommerce-pages/
If you have any further question to our support team, please post them on support forum instead.
Best regards,
Muffin Group team
Hi guys, we are supporting a website built by another agency using your theme and can’t update the theme automatically from the wordpress updates screen. I tried to create a support account but since we did not purchase the theme originally, I don’t have a license code. The customer doesn’t have it either. I am trying to avoid having to buy the license since the agency that built it would have bought it already, is there a way to resolve this?
Hi,
to avoid buying a new license, you have to contact with web agency that bought it originally and built the website.
Best regards,
Muffin Group team
I uploaded the logo and everything was displayed properly, after a couple of changes on the home page, the logo suddenly disappeared even though it is displayed in the settings and in the sticky, it just doesn’t show up on the home page. What is the problem ?
Hey,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
Nice theme, deregistered using your app. seems like there’s something going on with deregistration component.
Hi,
if you have problem with deregistration, please send us more details a bout your issue via contact form on the right hand side at https://themeforest.net/user/muffingroup#contact
Best regards,
Muffin Group team
I am making a website using your BeTheme(Navigation). I am working on the last page and I am having some issues with something.
https://worldwideassignmenthelp.com/free-samplesPlease go the bottom of the page (above footer).
I can’t add more content to this page. When I do that it is not working properly.
I duplicated the content area 3 times which you can see in the first screenshot but it looks like in the second screenshot. You can see the first column and the second one without buttons and no the third column.
Please help me to fix this problem or let me know how I can fix it.
I am not sure if it is coming from my mistake and any bugs coming from the theme.
Please have a look at the page and you will see the last option which is without buttons.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi. I see in the general options of Social. That the icon for sharing to WhatsApp is integrated. How is this part configured? I can’t find anything in your documentation. Thank you
Hi,
what would you like to know exactly? Not sure what do you ask for.
Best regards,
Muffin Group team
You should put there phone number you use for WhatsApp.
Boa tarde. Comprei o tema, mas estou tentando registrar no meu novo site e não estou conseguindo, fala que foi registrado no meu antigo site, mas o antigo não existe mais, então não consigo descadatrar o código no antigo, pois como falei não existe mais o antigo site. Preciso que retirem isso para que eu possa usar o novo site e instalar o tema
Hi,
we do support in English language only so please use English as the only one if you have any questions.
Thanks for understanding
Best regards,
Muffin Group team
Sorry. Good night. I bought the theme, but I’m trying to register on my new site and I’m not getting it, say that it was registered on my old site, but the old one doesn’t exist anymore, so I can’t unstick the code on the old one, because as I said, the old one doesn’t exist anymore site. I need you to remove this so that I can use the new site and install the theme
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi, after update to latest version i get very bad Performance grade results https://tools.pingdom.com/#5c8c4928f6000000 . At https://themes.muffingroup.com problems are the same
Thanks
Best, Paul
Hi Paul,
BeTheme page speed has been optimised as much as possible. Please note this is WordPress so it won’t never be as fast as plain html. Also, included plugins like Slider Revolution decrease page speed a lot.
From our side, everything been done to decrease page speed as much as possible. Furthermore, Pingdom has changed few things and now scores are different than in the past. If you also look at https://prnt.sc/skdelp you will see that load time is 722ms what is very good result for WordPress theme.
Best regards,
Muffin Group team
Olá, acabo de comprar o Betheme com a licença estendida para 12 meses, e ao tentar instalar a pasta zipada pelo próprio WP meu, não consigo concluir a instalação pois o WP informa que está faltando folhas CSS. Como assim? poderia me ajudar por favor? Sou iniciante e não entendo muito de programação.
Mensagem que mostra pra mim:
O pacote não pôde ser instalado. O tema não possui uma folha de estilos style.css.
Falha na instalação do tema.
Hi,
we do support in English language only so please use English as the only one if you have any questions.
Thanks for understanding
Best regards,
Muffin Group team
Hello,
I recently purchased Betheme with the 12 month supoert extension. I had some difficulties to install it, but I really can, but I have another big problem here and I don’t know if it’s because of my browser, or the new host services I requested, but on the Betheme panel he shows me and me asks to change “PHP Max Input Vars” which is at 3000, and the theme suggests me to increase it by at least 5000. I am racking my brain about how to make this change, in some tutorials I saw that I need to change this information in a php.ini file , but apparently there is no such file in the Database or in my FTP. But today I took a look at my CPanel and saw a function that supposedly could do this edition, however, from what I see PHP Max Input Vars is already in 5000 and yet, when updating the page on my WP panel I still feel that I need to make this change. I don’t know if it is due to this, but I notice an immense slowness when processing the page of the adm panel of my WP, that is, it is very time consuming and difficult to do any type of editing on my website. I’m using BeTheme’s “Digital” template. What can I do to solve this problem ??
Thank you, I look forward to your return soon.
In such case, please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Hello,
I managed to solve this problem of “PHP Max Input Vars”, which means that it will no longer be necessary to send access to my WP admin panel. But I want to take this topic to answer another question:
As I said before, I recently bought Betheme here with the support license for 12 months, I am redesigning my website / portfolio with Betheme’s DIGITAL template, which was the same one I used before I updated thema. On the portfolio pages, when uploading the images that I have already created, before I always used them in the measurements of 1754×986px, so that each image can cover the entire screen, below the revolution slide. I don’t know if you will be able to understand my explanation, as I am using Muffin Builder and using the image block. Before it was correctly covering the entire screen (full width), but now it is no longer and I have tried in various ways to resize the image measurements to emk 1920×1080px, but it is not, that is, there is always a surplus on the sides. How can I solve this? Would it be possible to send you some attached prints for you to understand better?
Or rather, I’m sending some prints right here
Print 1: https://prnt.sc/spsvy1 Print 2: https://prnt.sc/spswkj Print 3: https://prnt.sc/spswkj Print 4: https://prnt.sc/spswvj print 5: https://prnt.sc/spsx0t
Sorry for the typos.
Please check your inbox where we answered on your question. Please also note, there is no need to duplicate messages
Sorry!, I’m not finding this inbox anymore, I’m new here on the platform, I need help with that.
In fact, if you sent your reply by e-mail, I did not receive it in my inbox, it is worth checking. Could you answer me again please?
We’ve re-sent message. The e-mail account connected with your TF’s account is contato@jonaslobo.com.br just in case you missed something.
Hello,
The last answer I received from you by e-mail is the one found in the link below, in addition, about the problem I find regarding the width of the layout, in the previous messages, I had also already sent some prints (links) as requested to see and understand better what I mean.
https://snipboard.io/MEO1Cm.jpgThe same prints as the previous message, I’m sending it again here if you haven’t seen it too
Impressão 1: https://prnt.sc/spsvy1 Impressão 2: https://prnt.sc/spswkj Impressão 3: https://prnt.sc/spswkj Impressão 4: https://prnt.sc/spswvj impressão 5 : https://prnt.sc/spsx0t
Please check your Themeforest account settings because if you did not received the message we sent you yesterday at 9AM, it means the e-mail address you have registered for TF’s account is different than you use.
This case have to be sorted privately as we need to have a closer look into back-end.
I find it strange that you did not receive your answer on this problem, which cites the latter and now you say that in this case it must be dealt with privately. I have received your answers via my email, which is the same registered with TF (contato@jonaslobo.com.br) minus the solution to the problem I am referring to today. Anyway, if it is really necessary for you to remove this particular question about the size of the width of the layouts on the portfolio pages in particular as you mention in the email, please give me the correct email address of yours to which I should address my question in order to get better and I can continue my project.
Thank you.
The only way to send us private message is by the contact form which is on the right hand side at https://themeforest.net/user/muffingroup#contact and we do received your most recent message and also replied on it.
Is there a way to 1. have a responsive menu option 2. for it to be the primary menu in responsive mode and 3. have a different home page be responsive when in responsive mode? Thank you for an awesome theme and support!
Hi,
1. Yes, we do have responsive menu feature.
2. Please show us what do you mean exactly.
3. Any example of what you would like to achieve? Not really sure what do you mean.
Best regards,
Muffin Group team
Hello again,
I will elaborate below:
2. Under Appearance>Menus>Menu Settings OR CSS (I don’t know if that’s even possible) that instead of the default menu, display a responsive menu so that a different home page or a condensed menu can display
3. I don’t want to use the current home page for mobile. I want to use a completely different/simplified home page instead of the desktop home page so that’s what I mean by having a different home page when the site is in responsive mode.
4. Or when responsive, can there be different display options?
Thanks!
2. We have an option to set individual/custom menu for mobile devices. This could be done under BeTheme Options > Responsive > Header > Menu section. Please note, this is the only option we have to set different mobile when responsive.
3,4. Sorry but we do not have such possibility.
Actually, this was very helpful! I have a couple of other questions:
1. I am using the Creative Always Open header for www.angelinasfreshmex.com and I have a background image for the top bar, which goes behind the desktop menu. Is there CSS to make it disappear when responsive?
2. Is there a way to make the hamburger menu wider, insert a graphic, or somehow customize it?
Thank you again!
The link you sent above, does not work unfortunately. We can not open it due to the Wordfence.
Oops, sorry! I disabled Wordfence so you should be able to see it now.
1. To remove top bar background when responsive, you have to use the following custom css declaration:
@media only screen and (min-width: 768px){
#Top_bar, #Header_creative {
background-image: none;
}
}
2. To make the background wider, please use:
#Top_bar a.responsive-menu-toggle {
width: 52px;
}
