23241 comments found.
The theme is saving cache in the mobile version or responsive version, I’ve done everything and I can’t clear the cache of the responsive version. desktop version http://prntscr.com/soejbh mobile version http://prntscr.com/soejij
I did a local test and the problem is the same, I believe there is a bug in the theme
Hello, @fagnervha,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi there. A pre-sale question. Does it support compare feature ?
Hello, @DigitalArtworks,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no compare feature in Theme, for now, you can use any third-party plugin for it, we will try to add the compare feature in the Theme with future upcoming updates of the Theme.
Regards, P-THEMES.
Thank you, can i have a test drive of bike shop demo ? https://www.portotheme.com/wordpress/porto/shop27/
Hello, @DigitalArtworks,
I am sorry but before purchasing the Theme you can not check the backend of the Theme or any Demo.
Regards, P-THEMES.
Custom Single Product Layout turned blank. Out of sudden, my site single product page unable to display correctly. I had reset the layout to default. Opened ticket on https://smartwave.freshdesk.com/ please assist this matter as soon as possible. Thank You!
Hello, @Skymemberpresents,
Please go to Porto >> Theme Options >> General and turn OFF the skeleton Mode from there save changes and check your site after removing the browser cache.
Regards, P-THEMES.
I need help … some pages of my site (https://www.casabellashop.it/chi-siamo/ and https://www.casabellashop.it/contatti/) have a strange form, although I have them designed in a totally different way (screen -> https://imgur.com/a/viUzZWu)
How is it possible?
Hello, @igianni84,
I have just tested your site now and both of the pages showing contact form perfectly fine at my end, as showing in the below-given screenshots, it must be the cache issue at your end nothing else.
https://postimg.cc/VrxgTyY5
https://postimg.cc/JHjxCTnx
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Not so … the backend side the pages have been created completely differently. For example, the “who we are” page should look like this https://imgur.com/a/viUzZWu
Hello, @igianni84,
Please purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check it for you because your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
having error in google map on contact page. I am seeking for where to add API key.
I found where to add google map api key, I see there is already added an api key but that was not working so I have replaced this with an API key that is suggested in comment section: AIzaSyC4F2jctubCCH4IYNALGczTFXHnTGo2ggU. This is working properly but this has watermarks “For Development Purpose Only”
I have my api too but this is also not working.
Please help
Thanks
Hello, @KanikaJewelryTrove,
This is not the Theme issue but this is Google MAP API key issue, Google MAP API key is no more free now, please check this screenshot: https://postimg.cc/r0WC50MP
you can see the issue in browser console, and when ever you will finds the issue with Google MAP then check browser console you will find the cause of the issue then click on the link showing in console, it will take you the the description of the issue page and you can read more and all about it there, so please contact Google MAP support they will let you know all about it.
Regards, P-THEMES.
how ı can disable newsletter popup?
Hello, @sanallion,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
I can’t activate the theme on the local server (OpenServer), since it is used on the product server, before this was possible (convenient for development). Tell me, please, how can this issue be resolved?
Hello, @NaumKo,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Can I activate a theme on a test site without deactivating a topic on a live site?
Could there be difficulties when activating on a test server, if its name consists only of numbers?
Hello, @NaumKo,
This is not possible, to activate the Theme on a site when the code already activate on your test site, you have to deactivate it from your test site first and this is the only possible way, otherwise, you have to purchase different licenses of your sites and this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hello, - Can i get access for demo admin? - Is RTL supported in two languages? - If i not satisfied, do you give a refund?
Hello, @yogevmaman,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but before purchasing the Theme you can not check the backend of the Theme.
Porto WordPress is fully RTL supported, For Multilanguage you can use WPML or Polylang, so you can ask it from their support.
Sorry to say that but after downloading the Theme files you can not get the refund as there is no such policy because the product is downloadable product.
Regards, P-THEMES.
How can I put text under the pagination on a product category or a product tag page?
For example on this page – https://www.torbizapodaraci.com/product-tag/za-butilka/ – I want to put more text between the page numbers and the footer.
Hello, @Vocelov,
There is no option in the Theme Options to directly add content on the category pages or tags pages. But you can achieve it by following the steps listed below.
1. Please go to WP-Dashboard >> Blocks and create a new block.
2. Add/Write the content in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save change.
7. Finally check your site after removing the browser cache.Regards, P-THEMES.
If I put a code in the “JS Code before </head>” section for a WooCommerce product (this is under Products -> Product XYZ -> Skin Options -> General -> JS Code before </head>) and I am using the main Porto theme and not a child theme, after the main Porto theme is updated, will I lose the changes I made with this code?
Ignore this reply from myself, it was by mistake, my main question is still relevant.
Hello, @Vocelov,
No, You will not lose it whenever you will update the Theme manually by following the article listed below:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Hi, where can i see all your customs class like “mb-0 products-list” and what they do ??
Hello, @alexissatok,
You can check the Custom Classes here:
https://www.portotheme.com/wordpress/porto/documentation/extra-class-names/
Regards, P-THEMES.
Why are you not replying on Ticket ID #91285 Model Box is not working….As I have already told you that the Model Box is not working as in your Demo..and still background image is visible.
Hello, @SolidaleInfotech,
Sorry for the late reply, as the Support Team of P-Themes is on Eid Vocations and will be on desk as the full time from Tomorrow. Hope you can understand and Have a Happy Eid 
Your issue has been solved and the reply of your support ticket has been sent please check your support ticket reply and reply to your support ticket accordingly and please be patience for the next reply.
Regards, P-THEMES.
could you provide me ARABIC language files? and how to use icon in the menu? how to increase search dropdown width? already open the support ticket #91439 but no one reply there
Hello, @finsit,
Sorry for the late reply, as the Support Team of P-Themes is on Eid Vocations and will be on desk as the full time from Tomorrow. Hope you can understand and Have a Happy Eid
1. You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
2. Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057179--23-how-to-set-font-awesome-icons-beside-before-menu-items-
3. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements.
@media(min-width: 992px){
#header .searchform .live-search-list {
width: 600px !important;
}
}
Regards, P-THEMES.
CSS code not working at all
Hello, @finsit,
I have just tested your site now and it is working perfectly fine at my end, please see the below given screenshot, It must be the cache issue at your end nothing else: https://postimg.cc/QVzGtBZQ
Regards, P-THEMES.
Hello, @finsit,
You have to change it into the Theme language files as per your requirements.
Regards, P-THEMES.
URGENT* Ticket ID: #91503 Hey Guys, I am very old customer, My old domain is no longer in use and I want to use the purchase code on new website. Can you please fix ASAP, as this is really URGENT. Thanks.
Hello, @adzhut,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I HAVE A PROBLEM, I installed my web template on a local server as a test but now I want to install it on the website and it does not allow me despite deactivating the license on the test site, I NEED AN URGENT SOLUTION.
I NEED HELP ME RESET THE PURCHASE CODE.
SOS…...!
Hello, @edialp,
Sorry for the late reply, as the Support Team of P-Themes is on Eid Vocations and will be on desk as full time from Tomorrow. Hope you can understand and Have a Happy Eid
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Is there a way to remove the page builder without losing the block and some pages?
Hello, @troiweb,
No, Sorry to say that but this is not possible, If those pages, posts, products, custom-post-types, blocks have been built using that page builder then it will surely mess up your site.
You have to start from scratch on a fresh new site with a new builder you want.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I have a lot of tag in header under the search box. I want to limit them upto 5-6 (selected). please let me know how can I fix them or suggest a shortcode.
Hope to hear from you soon.
https://kanikajewelrytrove.com Thanks sureshI also tried to delete html from header but it is not done.
Hello, @KanikaJewelryTrove,
You can not limit those tags, as there is no such option for it, It always show all the product tags, you can remove it from Porto >> Theme Options >> Header >> Header Type >> Header Builder and for now there is no such tags on your site, I think you have managed to remove it: https://postimg.cc/MXxPnHbb
Regards, P-THEMES.
Hi! how can i add a svg icon in the menu?
like this menu: https://www.ridestore.com/es/
Hello, @dukeonline,
You can not add the SVG icon in the Main Menu, You can only use the FontAwesome Icon beside Menu Items, Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057179--23-how-to-set-font-awesome-icons-beside-before-menu-items-
Regards, P-THEMES.
Hi, There is way to add breadcrumbs on revolution slider?
Hello, @bill_ch,
Sorry to say that but this is not possible, Breadcrumbs has a different div, and it can not be set in/over Slider Revolution, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
I am trying to connect to your website but its not possible. So, i am sending you from here. How can i put the slide in prices filter instead of textboxes. Thank you
Hello, @kousinovalis,
The support system is working perfectly fine, if you have any issue with the account login then please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account credentials for you.
And Regarding your issue, please use the “Filter Product By Price” widget and it will work for you as Price Filter Slider.
Regards, P-THEMES.
