23241 comments found.
Hello,
nobody in the support area?
We have not been able to respond to our request for 2 days.
If the problem is not urgent, it doesn’t matter, but we need to edit our license code.
Ticket # 91592 please produce a solution.
Thanks
Hello, @olcaybicak,
I have just checked and the reply of your support ticket has already been sent please check your support ticket reply: https://postimg.cc/rDNGMXn3
Regards, P-THEMES.
Is there any provision under Theme Options (or Code snippet) to add Google Analytics code ?
I want to avoid installing a 3rd Party Plugin.
Hello, @majestic-printing-works,
Please read and follow the instructions written in the below-given articles:
1. https://www.monsterinsights.com/how-to-add-google-analytics-to-wordpress-without-a-plugin/
2. https://websitesetup.org/google-analytics-wordpress/
3. https://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/
4. https://kinsta.com/blog/add-google-analytics-to-wordpress/</head> section
Regards, P-THEMES.
I have added the Google Analytics Code to the site. See screenshot.
https://ibb.co/sW318yyWhat are the 2x Exclamation Icons ?
Should i remove <!- Global site tag (gtag.js) – Google Analytics -> ?
Hello, @majestic-printing-works,
This is becasue of the <script> tag, It is already included in the Theme, you have to add your code without <script> tag.
If you have any issue remaining or the new issue then please contact us via our support system.
Regards, P-THEMES.
Can you pls address ticket #92030 ?
You asked me to put the code under Appearance >> Theme Options >> Javascript code, yet your response is to put the Code elsewhere ?
Hello, @majestic-printing-works,
Your code was not working under Theme Options, There is some conflict, we will test it with the Theme with future upcoming updates of the Theme, for now we have set it for you and it is working fine, please check your support ticket reply.
Regards, P-THEMES.
I would like to deregister the previous domain that was activated on this theme and use the license somewhere else. thanks!
Hello, @outsiderzone,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Tell me, please, can I somehow configure the search on the site through relative links?
Hello, @NaumKo,
No, You can not do it, there is no such option in the Theme for setting the search using relative links, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Tell me more, but can I customize the type of information displayed, after the search. For example, turn off the image of the page or post, well, or remove the author of the page.
Hello, @NaumKo,
Please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000059605--30-how-to-set-choose-change-search-result-page-layout-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hey! I need to use another live search plugin but how I can hide that original search’s drop-down list visible below new one? http://prntscr.com/sp0gap
I know I can make that by using css but I would like to remove it at all to not generate more overload for website.
Hello, @ocm-24,
Sorry to say that but this is not possible using simple Custom CSS, You have to Customize the Theme and Plugins core files for it. This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hello, Does potro theme come with Elementor pro?
Hello, @fahdd,
First of all, thanks for showing your interest in Porto WordPress.
With the Theme package the Elementor Page Builder comes but not the Pro version. Customer’s can purchase the pro version seperately if they want to use it. This is Envato policy with all the Themes on ThemeForest, you may wish to confirm from them as well.
Regards, P-THEMES.
here you’re saying that “there’s bunch of elementor widgets available” what’s that mean? shorturl.at/dnN35
Hello, @fahdd,
It means we have made alot of Porto Theme elements which we integrated in WP Bakery and Elementor page Builder and in Gutenberg as well and same as for Widgets.
Regards, P-THEMES.
Hello, I am very interested in buying your template, I have seen the demos and they satisfy my needs. Before buying, do you have a demo site that can enter wp-admin to see how is content management ?. Thank you.
Hello, @sebamorales,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible to check the backend of the Theme before purchasing it.
Regards, P-THEMES.
OK no problem. If I buy the theme for $ 59, do I have access to all the templates shown at https://www.portotheme.com/wordpress/porto_landing/?
Hello, @sebamorales,
Exactly, After purchasing the Theme you can Import any of the Demo on that Landing page on your site as per your requirements.
Regards, P-THEMES.
Thanks you.
Most Welcome!!! 
hi problem (Porto Theme – Functionality) is caused by the plugin error when I delete the plugin, when I activate the plugin again, the same error happens again.
Hello, @ercanm,
Please contact us via our support system with your site WP Admin and CPanel or FTP Login details so that we will check it for you on your site.
Regards, P-THEMES.
hi, I get the error in the picture. What is the reason? Please help me. What could be the problem? Screenshot: https://hizliresim.com/LPOjX4
Hello, @ercanm,
Please Install and Activate WooCommerce plugin and check back your site after removing the browser cache.
Regards, P-THEMES.
hi elementor Dashboard is not active please can you help me what’s wrong? Screenshot: https://hizliresim.com/G4HXW8
Hello, @ercanm,
Can you please deactivate all the third party plugins and only activate the Elementor, Porto Functionality and WooCommerce plugins and check back after removing the browser cache, If the issue will not solve then remain all the third party plugins deactivated and contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hello Guys,
I am using your theme for my shop and at the moment what i would like to do is that on cart i add some custom code before the total price, but somehow i am not able to add it right above the total.
So i have situation where my prices are with tax and before total i need to display net total, tax and then total together. How can i achive that with your theme ?
I tried to add it into hook woocommerce_cart_totals_before_order_total, but this hook is then displaying it in wrong way.
Thanks.
Hello, @AljazS,
There is no option in the Theme for it, This is more like the Customization work, If you want our paid Customization services you can contact our Customization team for paid Customization services or hire any developer.
Regards, P-THEMES.
I use this theme with demo: SHOP15. The reviews tab is not working anymore. I’ve made a support ticket 24h ago without results. Please help me so I can finish this website.
Ticket: #91531
Hello, @elgersmamedia2016,
Your issue has been solved please check your site now after removing the browser cache and your ticket reply has been sent to already as showing in this screenshot: https://postimg.cc/2VDNtbYw
Regards, P-THEMES.
Hello friends,
I have a simple mistake, but I can’t solve it.
Chrome console Error msg: JQMIGRATE: Migrate is installed, version 1.4.1
Screenshot: https://prnt.sc/sooq11
All plugins are disabled!
I think some of the JS files are old versions. Has anyone experienced this problem? I do not want to pay support fee for this problem.
Thank you for being understanding.
Hello, @mcyenikoylu,
I have just checked your site now and there is no such error on your site console, please see this screenshot: https://postimg.cc/G93kxz8J
, It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I have some issue with Porto concept image as the bigger image do not show in Firefox. I have deactivated the cache plugin which I think was the reason but seem that it’s was not coming from this plugin. Please can you explain the reason why image are showing with IE but not showing with Firefox with Porto concept. Thanks in advance
Hello, @scenium,
Can you please share the URL of the page so that I’ll check it for you.
Regards, P-THEMES.
the URL is Racer-marina(dot).com, I have actually this problem on several of my other website but also Starframed(dot)com and other so it’s would be great that you explain how to fix this issue. thanks
Hello, @scenium,
Please do the following debugging processes one by one I am sure it will help you in solving your issues.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd if this does not work for you then purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that we will check it for you because your 6 months of support period is expired from 28/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello P-Themes, I would like to buy your PORTO THEME for wordpress.
I have some questions:
1- Can I add custom fonts? 2- Can I change order under product? (now I can see in your demo: category/name of product/rating with stars/price and y would like to change order and add new line with text 3- Can I change cart and login icons with other icons of fontawesome? 4- Element’s order in orizontal menu or vertical menu, it is customizable with widgets?
Thanks for your time Paolo
Hello, @paottanta5,
First of all thanks for showing your interest in Porto WordPress.
1. Yes, you can add your Custom Font in Theme and use it easily using Theme Options.
2. The Order of the Products based on WooCommerce setting, our Theme does not have any influence on it, so you can change the order from Appearance >> Customize >> WooCommerce >> Product Catalog as showing below:
3. Yes, you can but using Custom CSS.
4. Yes, It is Customizable using Widgets.
Regards, P-THEMES.
Perfect, Thanks!
Another question please:
In the single product page with the “filter item list” applied (for example for colour and size of the product) – is it possible to add multiple pictures related to the filter the user decides to apply? For example, I select “black” + “M” —> then I see a black t-shirt size M in the preview? Our client sells the same product with different weights and prices (example 1-5-10 grams), and he wants to show the different packaging options once the filters are applied.
Is it possible to create this multi-filter option + preview? thanks for your support
Hello, @paottanta5,
Yes, you can use the Porto Pre Built Feature Color/Image swatches for creating the same product, please watch this video I have created for you: https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
Issue #1
After 72 hours, I am still unable to log into the Support Portal ? Have you seen my email correspondence ?
Issue #2
Pls fix the Porto Schedule Timeline Container (Step) Shortcode on my Site.
It’s not rendering properly on the Front End.
Screenshot comparison btwn ver 5.3.1 & 5.3.2
https://ibb.co/QrcjTvQThanks.
Hello, @majestic-printing-works,
1. Already created your support account and already reset it again for you and already tested multiple times at my end, It is working fine for me, If you want I’ll share the video with you as well to login into the support account using your credentials. This is just the cache/cookies issue at your end nothing else. Please try to check it on any other fresh new browser on incognito window, I am sure you will not finds this issue anymore, Otherwise, please share your site Login credentials with us via our email newsmartwave@gmail.com so that we will check it for you.
2. Please make sure that you have un-checked the elements from Porto >> Speed Optimization Wizard >> JS Composer & Shortcodes, If no then un-check all for a while and click on “Compile & Continue” button and check your site after removing the browser cache.
OR
Deactivate all the third party plugins including cache plugins as well and check back after removing the browser cache.
Regards, P-THEMES.
<< Otherwise, please share your site Login credentials with us via our email newsmartwave@gmail.com so that we will check it for you. >>
Pls check your email. I have shared a Vid Clip.
Issue #2 is fixed.
Thanks.
Hello, @majestic-printing-works,
1. I can see you already has opened support ticket which just replied our support agent, If you are not able to Login into your support account then how could you open that support ticket Yesterday?
Here is the screenshot: https://postimg.cc/S2KW3pc7
2. Sound’s Great!!!
Regards, P-THEMES.
After update wordpress version to 5.4.1 WPbakery is not working, tried to use Classic Editor plugin, unfortunately it cannot solve the problem. Any suggestion?
Hello, @seamanteam,
Please contact us via our support system with your site WP Admin Login details so that we’ll check it for you.
Regards, P-THEMES.
how to active my slider revolution and WPBackery plugin?
Hello, @alexistdev,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi,
How can I disable menu arrows? I have disabled Show Menu Arrow and Show Sub Menu Arrow In the Porto theme options—> Menu. But still i can see it in the menu items. It causes menu items over lapping when hover over the menu.
Thank you.
Hello, @chafolks,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.mega-menu .narrow li.menu-item-has-children > a:before {
display: none !important;
}
Regards, P-THEMES.
Thanks , it works.
You’re Welcome!!!
I just buyed the theme and trying to read documentation appears: Error establishing a database connection
I’m using: Error establishing a database connection
Hello, @AxiomaX,
You can check the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/
You can check the Support FAQ’s here:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
You can check the Support Video’s here:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
Regards, P-THEMES.
