23249 comments found.
Hello friends,
I have a simple mistake, but I can’t solve it.
Chrome console Error msg: JQMIGRATE: Migrate is installed, version 1.4.1
Screenshot: https://prnt.sc/sooq11
All plugins are disabled!
I think some of the JS files are old versions. Has anyone experienced this problem? I do not want to pay support fee for this problem.
Thank you for being understanding.
Hello, @mcyenikoylu,
I have just checked your site now and there is no such error on your site console, please see this screenshot: https://postimg.cc/G93kxz8J
, It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I have some issue with Porto concept image as the bigger image do not show in Firefox. I have deactivated the cache plugin which I think was the reason but seem that it’s was not coming from this plugin. Please can you explain the reason why image are showing with IE but not showing with Firefox with Porto concept. Thanks in advance
Hello, @scenium,
Can you please share the URL of the page so that I’ll check it for you.
Regards, P-THEMES.
the URL is Racer-marina(dot).com, I have actually this problem on several of my other website but also Starframed(dot)com and other so it’s would be great that you explain how to fix this issue. thanks
Hello, @scenium,
Please do the following debugging processes one by one I am sure it will help you in solving your issues.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd if this does not work for you then purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that we will check it for you because your 6 months of support period is expired from 28/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello P-Themes, I would like to buy your PORTO THEME for wordpress.
I have some questions:
1- Can I add custom fonts? 2- Can I change order under product? (now I can see in your demo: category/name of product/rating with stars/price and y would like to change order and add new line with text 3- Can I change cart and login icons with other icons of fontawesome? 4- Element’s order in orizontal menu or vertical menu, it is customizable with widgets?
Thanks for your time Paolo
Hello, @paottanta5,
First of all thanks for showing your interest in Porto WordPress.
1. Yes, you can add your Custom Font in Theme and use it easily using Theme Options.
2. The Order of the Products based on WooCommerce setting, our Theme does not have any influence on it, so you can change the order from Appearance >> Customize >> WooCommerce >> Product Catalog as showing below:
3. Yes, you can but using Custom CSS.
4. Yes, It is Customizable using Widgets.
Regards, P-THEMES.
Perfect, Thanks!
Another question please:
In the single product page with the “filter item list” applied (for example for colour and size of the product) – is it possible to add multiple pictures related to the filter the user decides to apply? For example, I select “black” + “M” —> then I see a black t-shirt size M in the preview? Our client sells the same product with different weights and prices (example 1-5-10 grams), and he wants to show the different packaging options once the filters are applied.
Is it possible to create this multi-filter option + preview? thanks for your support
Hello, @paottanta5,
Yes, you can use the Porto Pre Built Feature Color/Image swatches for creating the same product, please watch this video I have created for you: https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
Issue #1
After 72 hours, I am still unable to log into the Support Portal ? Have you seen my email correspondence ?
Issue #2
Pls fix the Porto Schedule Timeline Container (Step) Shortcode on my Site.
It’s not rendering properly on the Front End.
Screenshot comparison btwn ver 5.3.1 & 5.3.2
https://ibb.co/QrcjTvQThanks.
Hello, @majestic-printing-works,
1. Already created your support account and already reset it again for you and already tested multiple times at my end, It is working fine for me, If you want I’ll share the video with you as well to login into the support account using your credentials. This is just the cache/cookies issue at your end nothing else. Please try to check it on any other fresh new browser on incognito window, I am sure you will not finds this issue anymore, Otherwise, please share your site Login credentials with us via our email newsmartwave@gmail.com so that we will check it for you.
2. Please make sure that you have un-checked the elements from Porto >> Speed Optimization Wizard >> JS Composer & Shortcodes, If no then un-check all for a while and click on “Compile & Continue” button and check your site after removing the browser cache.
OR
Deactivate all the third party plugins including cache plugins as well and check back after removing the browser cache.
Regards, P-THEMES.
<< Otherwise, please share your site Login credentials with us via our email newsmartwave@gmail.com so that we will check it for you. >>
Pls check your email. I have shared a Vid Clip.
Issue #2 is fixed.
Thanks.
Hello, @majestic-printing-works,
1. I can see you already has opened support ticket which just replied our support agent, If you are not able to Login into your support account then how could you open that support ticket Yesterday? 
Here is the screenshot: https://postimg.cc/S2KW3pc7
2. Sound’s Great!!!
Regards, P-THEMES.
After update wordpress version to 5.4.1 WPbakery is not working, tried to use Classic Editor plugin, unfortunately it cannot solve the problem. Any suggestion?
Hello, @seamanteam,
Please contact us via our support system with your site WP Admin Login details so that we’ll check it for you.
Regards, P-THEMES.
how to active my slider revolution and WPBackery plugin?
Hello, @alexistdev,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi,
How can I disable menu arrows? I have disabled Show Menu Arrow and Show Sub Menu Arrow In the Porto theme options—> Menu. But still i can see it in the menu items. It causes menu items over lapping when hover over the menu.
Thank you.
Hello, @chafolks,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.mega-menu .narrow li.menu-item-has-children > a:before {
display: none !important;
}
Regards, P-THEMES.
Thanks , it works.
You’re Welcome!!!
I just buyed the theme and trying to read documentation appears: Error establishing a database connection
I’m using: Error establishing a database connection
Hello, @AxiomaX,
You can check the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/
You can check the Support FAQ’s here:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
You can check the Support Video’s here:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
Regards, P-THEMES.
The theme is saving cache in the mobile version or responsive version, I’ve done everything and I can’t clear the cache of the responsive version. desktop version http://prntscr.com/soejbh mobile version http://prntscr.com/soejij
I did a local test and the problem is the same, I believe there is a bug in the theme
Hello, @fagnervha,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi there. A pre-sale question. Does it support compare feature ?
Hello, @DigitalArtworks,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no compare feature in Theme, for now, you can use any third-party plugin for it, we will try to add the compare feature in the Theme with future upcoming updates of the Theme.
Regards, P-THEMES.
Thank you, can i have a test drive of bike shop demo ? https://www.portotheme.com/wordpress/porto/shop27/
Hello, @DigitalArtworks,
I am sorry but before purchasing the Theme you can not check the backend of the Theme or any Demo.
Regards, P-THEMES.
Custom Single Product Layout turned blank. Out of sudden, my site single product page unable to display correctly. I had reset the layout to default. Opened ticket on https://smartwave.freshdesk.com/ please assist this matter as soon as possible. Thank You!
Hello, @Skymemberpresents,
Please go to Porto >> Theme Options >> General and turn OFF the skeleton Mode from there save changes and check your site after removing the browser cache.
Regards, P-THEMES.
I need help … some pages of my site (https://www.casabellashop.it/chi-siamo/ and https://www.casabellashop.it/contatti/) have a strange form, although I have them designed in a totally different way (screen -> https://imgur.com/a/viUzZWu)
How is it possible?
Hello, @igianni84,
I have just tested your site now and both of the pages showing contact form perfectly fine at my end, as showing in the below-given screenshots, it must be the cache issue at your end nothing else.
https://postimg.cc/VrxgTyY5
https://postimg.cc/JHjxCTnx
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Not so … the backend side the pages have been created completely differently. For example, the “who we are” page should look like this https://imgur.com/a/viUzZWu
Hello, @igianni84,
Please purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check it for you because your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
having error in google map on contact page. I am seeking for where to add API key.
I found where to add google map api key, I see there is already added an api key but that was not working so I have replaced this with an API key that is suggested in comment section: AIzaSyC4F2jctubCCH4IYNALGczTFXHnTGo2ggU. This is working properly but this has watermarks “For Development Purpose Only”
I have my api too but this is also not working.
Please help
Thanks
Hello, @KanikaJewelryTrove,
This is not the Theme issue but this is Google MAP API key issue, Google MAP API key is no more free now, please check this screenshot: https://postimg.cc/r0WC50MP
you can see the issue in browser console, and when ever you will finds the issue with Google MAP then check browser console you will find the cause of the issue then click on the link showing in console, it will take you the the description of the issue page and you can read more and all about it there, so please contact Google MAP support they will let you know all about it.
Regards, P-THEMES.
how ı can disable newsletter popup?
Hello, @sanallion,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
I can’t activate the theme on the local server (OpenServer), since it is used on the product server, before this was possible (convenient for development). Tell me, please, how can this issue be resolved?
Hello, @NaumKo,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Can I activate a theme on a test site without deactivating a topic on a live site?
Could there be difficulties when activating on a test server, if its name consists only of numbers?
Hello, @NaumKo,
This is not possible, to activate the Theme on a site when the code already activate on your test site, you have to deactivate it from your test site first and this is the only possible way, otherwise, you have to purchase different licenses of your sites and this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hello, - Can i get access for demo admin? - Is RTL supported in two languages? - If i not satisfied, do you give a refund?
Hello, @yogevmaman,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but before purchasing the Theme you can not check the backend of the Theme.
Porto WordPress is fully RTL supported, For Multilanguage you can use WPML or Polylang, so you can ask it from their support.
Sorry to say that but after downloading the Theme files you can not get the refund as there is no such policy because the product is downloadable product.
Regards, P-THEMES.
How can I put text under the pagination on a product category or a product tag page?
For example on this page – https://www.torbizapodaraci.com/product-tag/za-butilka/ – I want to put more text between the page numbers and the footer.
Hello, @Vocelov,
There is no option in the Theme Options to directly add content on the category pages or tags pages. But you can achieve it by following the steps listed below.
1. Please go to WP-Dashboard >> Blocks and create a new block.
2. Add/Write the content in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save change.
7. Finally check your site after removing the browser cache.Regards, P-THEMES.
If I put a code in the “JS Code before </head>” section for a WooCommerce product (this is under Products -> Product XYZ -> Skin Options -> General -> JS Code before </head>) and I am using the main Porto theme and not a child theme, after the main Porto theme is updated, will I lose the changes I made with this code?
Ignore this reply from myself, it was by mistake, my main question is still relevant.
Hello, @Vocelov,
No, You will not lose it whenever you will update the Theme manually by following the article listed below:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Hi, where can i see all your customs class like “mb-0 products-list” and what they do ??
Hello, @alexissatok,
You can check the Custom Classes here:
https://www.portotheme.com/wordpress/porto/documentation/extra-class-names/
Regards, P-THEMES.
Why are you not replying on Ticket ID #91285 Model Box is not working….As I have already told you that the Model Box is not working as in your Demo..and still background image is visible.
Hello, @SolidaleInfotech,
Sorry for the late reply, as the Support Team of P-Themes is on Eid Vocations and will be on desk as the full time from Tomorrow. Hope you can understand and Have a Happy Eid
Your issue has been solved and the reply of your support ticket has been sent please check your support ticket reply and reply to your support ticket accordingly and please be patience for the next reply.
Regards, P-THEMES.
