I’m sorry, I cannot verify your purchase, can you send me proof of purchase. You can send me an email through my Profile page.

Thanks

sending now

I don’t think I got any email from you, please try again. Regards

I just tested it on an iPad and all working fine then on a MacBook Pro with Catalina 10.15.5 and all working fine as well. I had to reboot the mac though for another reason, so I’m not sure, I cannot reproduce this issue.

Oh, @AndonDesign, I’m so sorry for troubling you with this. I checked my browser add-ons and found that the problem was caused by my antivirus software (Bitdefender) which has installed an anti-tracker on all my browsers. Once I turned off the anti-tracker, I can now see the demos.

Once again profuse apologies for assuming the problem was with your demo site! All working perfectly now. Thank you for your kind efforts.

No worries, glad you found the cause!

Cheers!
Andon

what OS are you on?

Hi,

maybe the server was down for some reason, thanks for letting me know. I can view the site fine now, what about you?

Regards

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Please make sure to also include a link to your site or page in question to be checked for the issue.

Regards

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi,

I just responded to your email.

In the future should you have any questions please post them to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

That is not the issue. It worked up until the latest U-Design update. It is a simple slider with only a video background. This isn’t a Slider Revolution issue.

Slider Revolution is supposed to be bundled with UDesign. As I stated, the SLIDER REVOLUTION does not show up under related plugins. Why does it not show up on the list under Related Plugins?

Have you STOPPED integrating slider revolution into your theme? It should not be asking me for a registration key because it is SUPPOSED to come with your theme.

It’s still in the theme. You can always check the changelog, I just updated the theme and the slider plugins last week: https://themeforest.net/item/udesign-responsive-wordpress-theme/253220#item-description__updates-history

The “Related Plugins” page ONLY displays if there are any updates of plugins or plugins that need to be installed. The fact that you don’t see the page means that you have installed all related plugins and they are all up to date, so you’re good on that front.

Regards

Also, keep in mind that Slider Revolution is very buggy, so this could very well be a bug you’re experiencing of some sort, assuming you did everything else right. Just check the Slider Revolution plugin’s changelog, in every single release which are very frequent, they are fixing ton of bugs: https://www.themepunch.com/slider-revolution/changelog/ Looks like they are using their paying customers as beta-testers!

Please ignore – It seems to have resolved itself… All happy again

Great, thanks for letting me know.

Cheers!

Hi José,

if you have the latest version of my theme it should be compatible with PHP 7+.

As a matter of fact I’m running all my demo sites on PHP 7.3+ so there are no issues.

Maybe your theme was not updated properly or something, so check on that.

Also, your hosting provider should have been more specific when pointing out to the theme, did they see a specific error message that was pointing to a theme file, or?

Regards

In the future please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

I did the update and still does not show up.

OK… Its just Safari not showing up. desktop and mobile

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out. For your convenience, the direct link to the forums is: http://dreamthemedesign.com/u-design-support/

Regards

And just to expand on this, I was not the person who originally built it so I don’t have access to the purchase. Just trying to help my uncle out in these tough financial times. Anything you can do would be greatly appreciated!

Hi,

You didn’t give me any info on what version of the theme currently you have and Rev. Slider plugin but I’m going to have to guess they are old based on what you said, so yes, definitely it’s a good idea to update both.

Once the theme is purchased, future updates are free with that account, so unfortunately the way ThemeForest.net is setup only the owner of that account can have access to the theme that was originally purchased. Since you’re not in touch with the person that purchased the theme originally, it’s impossible to get updates for that license. In general, it’s best for the person who owns the website (in your case your uncle) to have purchased their own license of the theme, that way they will be independent of anyone maintaining their website for future updates or access to support since a valid license is required to register in the support forum.

Regards

Hi,

all translations were contributed by clients basically volunteer work, I don’t speak Arabic so I cannot contribute there. If you’re curious, I’ve referenced all the people that provided translations in the theme’s page here: https://themeforest.net/item/udesign-responsive-wordpress-theme/253220

Regards

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

that’s not necessarily theme related font awesome, many plugins use them as well, things like page builder and sliders, so you might want to check that as well.

Regards

Thank you very much.

Hi Martin,

yes, you can use animated gifs with the theme’s portfolio, I just rested it out and the animation works fine in the preview but it won’t animate for the thumbnail image, I’m guessing this is because the thumbs are cropped, hence the original gif is being modified. But the preview will work fine.

I’m not sure about Essential Grid plugin which comes with the theme, you can check in their documentation, but I don’t see why it would not work for the preview.

Regards

All page builder plugins are optional. You don’t need to update the child theme, pretty much never, it’s always the parent theme that gets the updates. PHP 7.3 is perfect.

Cheers!

Thanks so much! Been using this theme on our site for years! Can not be beat

Great! Thank you

thanks, that is ok, but this theme don’t support php 7.3?

Of course it does. All my demo sites are running on PHP 7.3

Regards

ok, thank you very much!

Hi,

it’s a big jump in versions but it should be fine. Make sure to do this first on a testing/staging version of the live site so you have a reference for everything as well as not stress out if you run into any issues. After you update the theme make sure to go to the “U-Design Settings” page and save it with all the new options.

For update instructions please refer to: https://dreamthemedesign.com/u-design-support/discussion/13/how-do-i-update-the-theme

Regards

Hi,

yes it does, it offers WPBakery Page Builder as well as it’s compatible with Elementor. This particular demo has been built with Elementor plugin: https://udesigntheme.com/demos/yoga-el/

Regards