26687 comments found.
Hi, I’d like to use your theme for a restyling of an old website with theme Munditia and more than 600 portfolio items that I should import form old to new website. I need to buy a new bridge license but, before do it, I’d like to know if you can suggest to me a plugin or another way to make old portfolio compatible with your. Thanks a lot and best regards
Hi there,
Thanks for using our theme. Please note that portfolio items are our custom post types, so the best way will be if you enter the information and the content on your end.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello guys, first of all the theme is great. But i have just upload demo content ( travel ) and page speed results are not great. will it be better with my content? I need to know that before i start working on this theme. Regards
Hi there,
Please read our article about page speed that can help you. Also if you do need further guidance you can always submit a request at our help center and our support team will be happy to help.
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Hi, I want to import New demo 356. This demo is not listed in Bridge Dasboard- import, so I did the xml demo import via Wordpress import, but demo is still not listed in Bridge Dashboard-import. What can i do now? Thank you.
Hi there,
Possibly you do not see the latest demos if you use an outdated version of the theme and its plugins. You can read more about it on how to update the theme here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Each demo stuck at 64%, can you please let me know why? I am struggling to upload a demo and I pass on all system info requirements.
Hi there,
Thanks for using our theme!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, but here is my server settings. https://gyazo.com/411f422c58c249153f06f4c436071f5e
..and I cannot import a demo, in some other hosting that is shared and slower and don’t have all requirements I suceed. I want some of the elementor demos.
Hi there,
We would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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The theme is presenting problems with navigation on mobile devices. if the user use a iphone with Chrome browser, using the arrows to go back or forward for navigate, breaks the site and do not charge the page linving it blank.
Hi there,
Possibly you do encounter issues if you do at this point use an outdated version of the theme and its plugins. You can read more about it on how to update the theme here. but this is just wild guessing and we would certainly appreciate it if you could submit a request at our help center and our support team will be happy to help anytime.
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Yes I have update the theme with the last update and all the plugins are updated. But my problem starts with the update of Bridge 21. I have tried to send you a request BUT my support time has finished and is impossible to send you anything!
Hi there,
Could you please provide us with your website URL so we can check this.
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Hello, help me I have not been able to fix it I know that my service contract has expired but for now I have no chance to reactivate it with the covid-19 if it is not a problem for you and you can help me I would be grateful thanks in advance. problems activation from the bridge_core_dashboard I have run the faq progedura it doesn’t work and I don’t activate theme to import it
Hi there,
If we understood you correctly please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Is there a way to get a menu underline hover animation like this:
https://codepen.io/rm/embed/ldhon?height=450&theme-id=0&slug-hash=ldhon&default-tab=result&user=rm&embed-version=2&preview=true&name=cp_embed_3#result-boxThe closest I could find was in Demo 301. I imported it into a demo site through mamp, but when I copied the code to my site it didn’t have any effect.
Hi there,
Well you do need to transfer the complete theme to your site, as the demo features and settings will get applied this way. Transferring only the content to your existing demo will only add the content of the new demo and the styles will remain from your currently used demo.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Would I be able to get a header animation like the one in the link I sent? If there is a way to do that I’d be happy to pay for another 6 months of support. Thanks.
Hi there,
We do not have this option within our theme unfortunately. Thanks for asking.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi i am installing theme bridge on my local server to redo the site. to import requires the purchase code, can I use it or does it create problems for the site I currently have online? I will use this second installation on a local server on my pc to build the new site. Thanks my licence is expirated i try contact you here
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com and our support team will explain the procedure on your end.
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Hi ! how to change color and weight of list style numbers? Thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I was interested to buy this theme but seeing the comments and test the demos about mouse scroll issue (move too fast), I change my mind and don’t want to buy it.
And I don’t like when the admin answer the buyer like this: ”...Please, note when it comes to mouse sensitivity it is not related on website you are browsing. It is something you could change in your Control Panel….bla bla.”
That is not a good answer from you. The problem is in your theme. Other theme are not like this (mouse scroll too sensitive).
You had this issue for years (I now it from the comments) and you not fixed it till now?! It’s really a big issue of UX.
Hi there,
Thanks for taking an interest, and we do appreciate your concerns and thoughts. We do have an option to enable or disable the smooths scroll in our Qode Options -> General which might help you achieve better experience, as well as there is way to change the scrolling speed, by modifying the file. If you at any point do choose to use our theme our support team can help you with guidance about this.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am trying to register the theme but it says its already registered with other installation, which I have never done, is there a way you can reset my purchase code? or find out where in the world it is being used?
thanks
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here. Possibly you did install i on a test domain and forgot to deregister it.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is Bridge compatible with the popular marketplace plugins such as Dokan, WPMC etc…? Thanks
Hi there,
Thanks for taking an interest! Unfortunately, we haven’t tested this plugin within our theme and we can’t guaranty theme compatibility. You can always try to use it on your end.
Do let us know if you have any additional questions.
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Hi,
How did you make the numbered list (next to the watch) on the demo site https://bridge246.qodeinteractive.com/ ? I can’t write big numbers like the demo. Can you help me please ?
Thanks !
Hi there,
We did use our Icon with text shortcode which you as well have available and can add to any of your page.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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there are bags surely on bridge_core_dashboard does not load the themes
there are activation errors surely on bridge_core_dashboard does not load the themes
Hi there,
Possibly you do encounter issues if you do at this point use an outdated version of the theme and its plugins. You can read more about it on how to update the theme here. but this is just wild guessing and we would certainly appreciate it if you could submit a request at our help center and our support team will be happy to help anytime.
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Hi, It´s possible to close the accordion at the beginning? The first element is always open. Thanks
Hi there,
You can use the toggle option on accordion instead.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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But I need the accordion function, close all tabs when I open another. But also close them at the beginning
Hi there,
Ok you can try to use Old Accordion shortcode which does have a setting to disable the active section. You can try with this and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello! I have imported template number 260 “Fundraising”. But I am having trouble making my header look the same. Can you help me?
http://prnt.sc/so22cm https://prnt.sc/so22teHi there,
Thank you for reaching us!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you still encounter issues and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have a problem like Ugochi-J (about 5 hours ago). If BRIDGE CORE PLUGIN is enabled, then WPBakery do not work on the backend (frontend is OK). If BRIDGE CORE PLUGIN is off, the frontend is not working properly (backend is OK). Where is the mistake please?
Everything is currently updated.
Thanks.
Hi there,
Please try to deactivate icon packs in Qode Options>Performance:
https://i.imgur.com/lBSoCGO.pngAs you are using only integrated font Awesome pack, your icons are not affected. Now you can try to enable just those icon packs you want to use on your website.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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It works. Well thank you.
Hi there,
Glad we could help!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there a easy solution to change 5 column layout to 4 in masonry ?
Hi there,
Thanks for taking an interest, if you refer to a Portfolio list then this is possible to set your columns up to 6 where you have the settings in the Portfolio List shortcode and if you were referring to a Blog list, we do have on some pages a Masonry template which is already predefined in style and layout and you cannot change the appearance of it nor in the Masonry blog list shortcode.
Do let us know if you have any additional questions and if we somehow misunderstood you please provide us more information on what element you do refer to.
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Hi, Please I have a lingering matter that has not been resolved. Whenever the BRIDGE CORE PLUGIN is activated, the WPBakery page builder does not open up in my site’s backend. Please someone help as this issue has been a big snag. Thank you.
Hi there,
We have located your request and can see that an agent has been assigned, so please keep your conversation with our support agent.
Thanks.
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mobile menu button does not appear. can i buy then fix it
https://prnt.sc/snphipHi there,
Thank you for notifying us! We have notified our team and it will for sure be fixed, it is present but simply it does have a white color, therefor it can not be seen. This will be changed for sure.
Do let u us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
