23241 comments found.
Hi, Could you please deactivate my license because I have access error on my server and I can not deactivated it alone?
Hello, @bill_ch,
I have checked and finds there is no code activated on any of the site associated with your Envato Account name @bill_ch, please contact us with your product purchase code PDF file so that we will check/verify and reset it for you.
Regards, P-THEMES.
Hi ,
https://www.portotheme.com/wordpress/porto/blog5/blog/How can I display only the main categories in the category ? If we have more sub categories, page will be so lengthy as the category section trying to display complete hierarchy.
and, are we able to configure the category section to drop down the sub-categories when we hover over the main category?
Thank you
Hello, @chafolks,
Please go to Appearance >> Widgets >> Blog Sidebar and you will find the Categories Widget set under it, Open it and un-check the option “Show hierarchy” and save changes and check your site after removing the browser cache, then it will not show the hierarchy as showing below:
And you can also show it as dropdown by checking the “Display as dropdown” option as “YES” as showing below:
Regards, P-THEMES.
Hi,
I bought the template and I want to install demo 22. The application tells me that I should install “Elementor” but it displays a warning: It isn’t recommended to use two page builders (Elementor and WPBakery) together. It might give serious effects on your site’s view and performance. If I install the plugin can I install demo 22?
Thank you
Hello, @jimjud,
Please read my detailed comment on this here:
https://themeforest.net/comments/24419950
I hope this helps.
Regards, P-THEMES.
Hi,
I already installed all the plugins, but demo 22 is the only one that won’t let me install. In the requirements window, it no longer displays plugins to be installed. Why?
In the other demos, it offers the option to install.
Thanks
Hi,
I managed to instal (https://expocolsuministros.com/v2/) l it but there are sections that are not displayed (top-left banner). Why?
Thanks
Hello, @jimjud,
Sound’s Good!!!
That you have managed to import it by yourself.
And Regarding your issue, please edit your Home Page you will find an element beside the slider carousel element, “Products Selector”, set “ALL” for it as showing below save changes and check your site after removing the browser cache.
Regards, P-THEMES.
Hi,
I’m use demo22(Elementor), how can change the text “Flash Deals”?
https://postimg.cc/4mf2ckdRThanks
JD
Hello, @jimjud,
That word is actually set as using Custom CSS and you will find the CSS under Appearance >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/IHvP48Z.png
Regards, P-THEMES.
Page opens too late pagespeed not showing results help
Hello, @senadekoratif,
Checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/tasduvarpanelleri.com/5pPUL6UD
This is clearly showing in the below-given screenshot that the Speed of the site is slow because the Images has not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something that can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed Otherwise, If you want our paid Customization services or hire a developer.
Regards, P-THEMES.
How to allow people to ask question about product on product page? How to display review count next to star rating and answered questions as screenshot https://prnt.sc/spzbf0 .
Thanks
Like this on product archive https://prnt.sc/spzl7d and everwhere else.
Hello, @KanikaJewelryTrove,
There is no such option in the Theme for it, you have to use some code snippets for achieving it like mentioned in the below-given threads:
https://wordpress.org/support/topic/add-count-of-the-number-of-reviews-alongside-star-rating/
https://wordpress.org/support/topic/how-to-display-review-count-next-to-star-rating/
Regards, P-THEMES.
Its very hard to set. I am not very friendly with coding…
Hello, @KanikaJewelryTrove,
I am sorry but there is no other way, If you want our paid customization services you can contact our customization team or hire any developer.
Regards, P-THEMES.
I can’t log in to the support portal for the past week. At first I thought it is a bug because I saw other people here complaining about the same thing and your team was apparently on some holidays, but now I see a message “Your credentials are not valid”. Why is that and can you fix it please?
Hello, @Vocelov,
There was some issue with the support system but we have fixed it now with Freshdesk, please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account for you.
Regards, P-THEMES.
I tried to edit flash deal word but I didn’t find in page edit. https://snipboard.io/l83eJp.jpg Please let me know where I can Edit it. Thanks
Hello, @KanikaJewelryTrove,
That word is actually set as using Custom CSS and you will find the CSS under Appearance >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/IHvP48Z.png
Regards, P-THEMES.
Can I also use this custom CSS for other place? I tried to make same porto sale column but this text was not appear on that.?
Hello, @KanikaJewelryTrove,
Not this CSS but you have to create your own Custom CSS for other elements/parts of your site.
Regards, P-THEMES.
Hello, Dear P-Themes Family Members 
:
I am here for you with an explanation note which might help you all to understand the Theme more properly:
Let’s Start:
WP Bakery and Elementor are two different page builders and both have their own standards and elements and properties.
Like same way both have different Demo’s as well, If you go to our Demo site you will find the Elementor and Gutenberg Demo Tabs separately as showing in this screenshot:
And while Importing any Demo you will also find the same Filters under Demo Import Tabs as showing in this screenshot:
It means if you want to use the Elementor version of the Demo then you have to Import Elementor version and Same as for WP Bakery and Gutenberg.
Now, Keep in Mind, Before Importing any of the Demo version Install and Activate all the plugin including WP Bakery and Elementor as well, and then you will find the Option for which Page Builder Version of the Demo you want to Import on your site as showing in this screenshot:
Import the particular version of the Demo and then deactivate the other page builder from your site by going into Plugins section after Importing the Demo, Like If you Import the Elementor version of the Demo then after Importing Demo content no need for WP Bakery Page Builder plugin simply deactivate it after Importing the Demo.
You can not edit the content of the Elementor version of the Demo with WP Bakery and Vice Versa.
That’s all.
Love and Prayers for all from P-Themes, Stay Safe
Hello, I deleted my old website and want to use the theme on my new website. Can I use the same license number? How do I remove fro old website?
Hello, @rochelleannewilkie,
Please contact us via our support system with your product purchase code PDF file so that we will check/verify and reset it for you, currently, there is no code activated on any of the site associated with your Envato username @rochelleannewilkie
Regards, P-THEMES.
I want my website affiliate advertise. If you can suggest best service provide or plugin so I can advertise my website using affiliate program. Thanks
Hello, @KanikaJewelryTrove,
I am sorry I can not suggest you on this, because we have not officially tested any of the service or plugin with the Theme officially for this, You can try with any third party service or plugin which better meets your requirements.
Regards, P-THEMES.
Hi, i have a problem about Single Product Images, they are 600X600, i want to make them look better, they are kinda low resolution. Hot can i enhance resolution of Single Product Images. Thanks.
The thing is, i don’t have display option in the woocommerce>Settings>Product
Hello, @animtr-studio,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
And you will find the Product Option now under Appearance >> Customize as showing below:
Regards, P-THEMES.
Thank you
Most Welcome!!!
Hello I would like to know if it is possible to put the freight under each product like this from the link https://prnt.sc/spq0wc and not just at the end of the order
Hello, @ribeiroeduardo,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but by default there is no such option in the Theme for it, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi, I bought the template and I want to install demo 22. The application tells me that I should install “Elementor” but it displays a warning: It isn’t recommended to use two page builders (Elementor and WPBakery) together. It might give serious effects on your site’s view and performance. If I install the plugin can I install demo 22? Thank you
Hello, @dandres077,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
where do you change the add to cart button color on the product page? looked for hours
Hello, @soulbox3,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and also you can change the color code in the given code as per your requirements.
.single_add_to_cart_button {
background: #b3642a !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
when I am using mailpoet form shortcode in footer its height is getting more then default see screenshot https://snipboard.io/bS8Tmh.jpg demo screenshot: https://snipboard.io/4eNu1t.jpg please help
Hello, @KanikaJewelryTrove,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mailpoet_form_3 .mailpoet_paragraph {
margin-bottom: 0 !important;
}
form.mailpoet_form.mailpoet_form_form.mailpoet_form_shortcode {
padding-top: 0 !important;
padding-bottom: 0 !important;
}
.footer-top aside#block-widget-12 .block .porto-block .vc_column_container.col-md-12.col-lg-5 .wpb_text_column.wpb_content_element {
margin-bottom: 0 !important;
}
Regards, P-THEMES.
It is helpful but if I can change button color also. Thanks in advance.
Hello, @KanikaJewelryTrove,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color in the given code as per your requirements.
input.mailpoet_submit {
background-color: red !important;
}
Regards, P-THEMES.
Nice support Thanks
Most Welcome!!!
Hello I see that star rating is showing in black color on shop page and category pages but yellow/mustard on single product page.
I also want mustard/yellow color star ratings on shop pages and category page and everywhere on product.
Hope I will get the solution for it. Thanks
Hello, @KanikaJewelryTrove,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.star-rating span:before {
color: gold !important;
}
Regards, P-THEMES.
I see error on order tracking page screen shot : https://prnt.sc/spfl5f please let me know how do i resolve it. ?
Hello, @sdjewels,
The issue is clearly showing its path and it is coming from WP Core files, Please try to contact WP support, This is the WP Core issue, not the Theme issue, You can verify it by activating the WP default Theme like Twenty Twenty as well you will find the same issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
SVG’s in the slider revolution have stopped working since your last update (updating to the latest slider revolution) I contacted them but they said as it is a bundled version from you I have to contact you
Hello, @SpursBoyo,
Which SVG you are talking about? Can you please share the screenshot and also the Demo URL so that I’ll check it at my end.
Regards, P-THEMES.
Steven
Hello, @SpursBoyo,
Can you please contact us via our support system with this info and also with screenshot of the icon you are talking about and with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
OK, I have Contact you via support
Hello, @SpursBoyo,
Now, please be patience, once your support ticket will resolved you will get the reply of your support ticket, till that please be patience.
Regards, P-THEMES.
Ware can I get a list of Extra class names ?
Hello, @propelfolio,
In Theme Documentation here you can get all the Extra Classes names:
https://www.portotheme.com/wordpress/porto/documentation/extra-class-names/
Regards, P-THEMES.
Hello,
I can’t find anywhere in your documantation an option to add the top notification as like this on demo: https://www.portotheme.com/wordpress/porto/shop4/
Please can say how we can add a notification bar that the users can see and if they don’t want to have an option to close?
In your demo you have it out of the box. But when we go to make it never show up. And it’s a must especially to notify customers for sales etc.
Please advice.
Hello, @Pureness027,
Please copy the below given code and paste it under Porto >> Theme Options >> General >> HTML Block and paste it there as showing below:
<div class="background-color-dark text-center text-color-light position-relative p-t-sm p-b-sm d-none"><div class="container">Get Up to <b>40% OFF</b> New-Season Styles<a href="#" class="ml-2">Men</a><a href="#" class="mx-2">Women</a> <small>* Limited time only.</small></div></div>
Please also copy and paste the below given code under Porto >> Theme Options >> Skin >> JS Code as showing below:
if ('off' === jQuery.cookie('porto_ads_status')) {
} else {
jQuery('.porto-block-html-top > div').removeClass('d-none').append('<button class="mfp-close"></button>');
}
jQuery('body').on('click', '.porto-block-html-top .mfp-close', function() {
jQuery(this).parent().fadeOut();
jQuery.cookie('porto_ads_status', 'off', { expires : 7 });
});
jQuery('.sidebar-content .porto-carousel').addClass('dots-style-1');
Regards, P-THEMES.
