23241 comments found.
Hello, @drlm,
Sorry to say that but I am not able to understand your query, even with Google Translater, Please make it more easy and clear, If possible in English language.
Regards, P-THEMES.
This link is your RTL Demo https://www.portotheme.com/wordpress/porto/rtl/. We want to test the WooCommerce, but it says “WooCommerce is not installed.”! Do you have another fully working Demo? Thanks,,,
Hello, @basstig,
First of all, thanks for showing your interest in Porto WordPress.
You can check the WooCommerce Demo as RTL on my test site here:
http://hubdatasolutions.com/pearl/porto/shop1/
Regards, P-THEMES.
Hi,
“Order by date” is not working for “Porto Products” Widget for Guttenberg
Config: https://pasteboard.co/JaUhHV1.jpg
Result: https://pasteboard.co/JaUhQ5d.jpg
Order products in alphabetical order all the time.
Hello, @joh2049,
I have tested it in deep and finds the same issue as you reported, The Filter with the “Porto Products” Widget for Guttenberg is not working fine, I am forwarding this issue to the development department for testing it in deep and try to solve it with the upcoming updates of the Theme. So, please be patience that that and we are sorry for the inconvenience at this time.
Thanks for your understanding.
Hi! I want to switch my theme licence to another domain, I am not using your theme on the domain I bought the theme since last year (can prove). Can you please reset my licence key so I can add it on my brand new website? Thank you!
Hello, @tinytotsbebe,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi There, We are struggling with the pagespeed score we tried a lot of things now but it is not good, very poor to say the least—> mob 20 / desktop 50. We are using WP-Rocket. It is not a big store with a lot of products. We are trying to use only necessary plugins.
We also tried the Porto speed wizard. With little or no results. Plz your reaction.
Hello, @XlXDesignz,
First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress.
To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only.
Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance.
We suggest you test it on a few mobile devices and you will see that there are no real performance problems.
Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed.
But it can’t be because of that if your real website speed is quite fast.
We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market).
We are always working on improving our theme’s speed and listen to all our customers’ reports.
We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
I have tested 2 of your sites on GTMatrix and below are the results:
https://gtmetrix.com/reports/fitbitbandje.nl/fQMIfj7B
https://gtmetrix.com/reports/www.installatiegereedschap.nl/IlW5MIg4
This is clearly showing in the above links that the Speed of the site is slow because the Images have not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team for paid Customization services or hire a developer.
Regards, P-THEMES.
Hi there,
Thanks for the reply and the clear information!
“This is clearly showing in the above links that the Speed of the site is slow because the Images have not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well”
That’s strange in WP-Rocket and Porto we have activated that part.
We are interested in paid customization. So what would it cost us to let it optimized by you guys?
Kind regards, Louis
Hello, @XlXDesignz,
Thanks for your understanding.
I am sorry I can not tell you the exact amount it requires, Please contact us via our support system so that we will share the Customization department email with you and then you can directly contact Theme and ask anything they will let you know all about it clearly.
Regards, P-THEMES.
Hi. It seems I am trying to change the options in the “OLD PANEL” but changes are not being reflected right away when I save the changes.
Why is that?
For example I changed the “call us contact number” using the old panel but nothing happened. It changed right away when I used the live option panel.
I am now trying to change the theme colors “primary color, etc” to match the color of the logo but it’s still RED (default)
What options are available in the OLD PANEL? It’s easier to make changes there.
Hello, @cdeguzman,
You can not change the “call us contact number” from Theme Options because it is added as Custom HTML and it is coming from Porto >> Theme Options >> Header >> Header Type >> Header Builder, so you have to change it from Header Builder which you will find under New Theme Options Panel or under Customizer as showing below:
Regards, P-THEMES.
Hi there I need help for following message shown after installed and website is not showing.
There has been a critical error on your website. Learn more about debugging in WordPress.
its resolved the issue now. Thanks
@khan74, Sound’s Good!!!
That you resolved the issue by yourself..
You are the best 
Nice work
Thank-you kindly, AliAl! We are thrilled to know that you liked Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best.
cant open shop page with WP bakery editor the page halts during loading in Chrom and FF (osx) i see page content through translucent white cover with grey bakery logo and nothing more is it normal?
Hello, @2u_ru,
Please go to Porto >> Theme Options >> General and turn OFF the skeleton Mode from there, save changes and check your site after removing the browser cache as showing below:
Regards, P-THEMES.
I have tested the template and activated but now i want to use it on an other webadres but it is already actived how can i fixed this?
Hello, @johnsnijders1972,
For now, I have reset your purchase code, now you can use the same purchase code for registration of your theme.
For future, please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
How do I remove space occupied by Header Top? I have turned off SHOW HEADER TOP but all it did was the remove the contents. The space by PORTO BLOCK is still there.
Hello, @cdeguzman,
I have checked your site now and the header top is activated on your site and also the header top block is activated on your site as well as showing in this screenshot: https://postimg.cc/t7pPyW6J
Please let me know which section you want to remove?
If you want to remove the very top Banner on your site then:
Please go to Porto >> Theme Options >> General >> HTML Block and remove the code from there as showing below:
And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:
It will solve your issue.
Regards, P-THEMES.
Hi , is there a way to create all the main categories(blog-post) in a separate page as tile/or with icons in a grid ?
Thank you
Hello, @chafolks,
Sorry to say that but this is not possible, there is no such option in the Theme for it.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi – i only have 1 license for porto theme but i would like to do testing on a different domain, is that possible? Or do you have other recommendations how to do testing?
Hello, @firzen,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Hi Porto,
Any suggested pluggin to integrate with theme when clients leave the check out and send them notifications ?
thanks
Hello, @RosaMaria_ ,
Sorry to say that but we have not tested any of the Third Party plugin with the Theme for this reason, you can google it and try any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hello! On the checkout page, when you click enter in the last filled-in field, the order is placed automatically. How do I change this, so that the order is placed only when you click on the “place order” button?
Hello, @Catlena_sun,
This is not the Theme issue but your site any third party plugin confliction issue, please deactivate all the third party plugins and check your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
OR
Please do the following debugging processes one by one I am sure it will help you in solving your issues.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Hi,
I have uploaded some bright/colorful images by creating a test post. But why always all the images displays in a vintage/dull look? How can I get the actual colors of the images ? Because of this , whole web site is quite dark.
Thanks
Hello, @chafolks,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.thumb-info .thumb-info-wrapper:after {
background: rgba(33,37,41,0) !important;
}
Regards, P-THEMES.
Hello, I wanted to update the Porto theme of my website, but I see that it is not registered with the license that I had acquired a couple of months ago, and I tried to enter the license but when I enter it, the message “Your ip address is blocked” as spam !!! ”. You could support me with that.
Hello,
Can you please contact us via our support system with your site WP Admin Login details and the Theme purchase code PDF file which you want to activate it on your site so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hey guys. Got a ticket that has been sitting for 23 hours now. #91823 Site needs to go live next week and I need to get this issue fixed. Thanks.
Hello, @creativeone,
I have just confirmed from the support department and they said that they just replied to your support ticket #91823 with a solution video, so it means your issue is resolved now, please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Thanks so much for the great support.
Hi, I am trying to set the footer to 3 columns, but no success so far. I tried through the customizer changing the footer type and also emptying the 4th footer widget but it just stays with 4 columns and a blank space on the right. Also tryed “customize footer columns”, but no matter what it stays with 4 columns. I imported the shop 23 demo content.
Hello, @fabioshinichi,
Please go to Porto >> Theme Options >> Footer and turn ON the “Customize Footer Columns” and set “Widget 1,2,3 as 3 Columns” as showing below:
Now, go to Appearance >> Widgets and set your Widgets under Footer Widget 1,2 and 3 and check your site after removing the browser cache.
If this will not work for you then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello, I am looking for a theme for a shoes store. Your theme looks great. But I have 2 presale questions.
1. I need to show available sizes at every product on products list (shop / archive / catalog).
2. Also I need to group half-sizes into bigger groups and this groups would be filters. E.g. When you click 37 – it will filter 36.5, 37 and 37.5. Is it possible? Or will the theme be compatible with this BeRocket plugin: https://berocket.com/l/filters-upgrade/?
These options are critical to me.
Regards, Dominik
Hello, @neoDIRECT,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can simply show the Product Size’s, Color’s on Shop/Category, and Single Product Pages.
2. The filter is the default functionality of the WooCommerce our Theme does not have any influence on it, and I am sorry to say that but we have not tested that plugin yet with the Theme officially so we are unable to suggest you on it If you want you can try any third party plugin with the Theme which better meets your requirements.
Regards, P-THEMES.
