23211 comments found.
How do I remove space occupied by Header Top? I have turned off SHOW HEADER TOP but all it did was the remove the contents. The space by PORTO BLOCK is still there.
Hello, @cdeguzman,
I have checked your site now and the header top is activated on your site and also the header top block is activated on your site as well as showing in this screenshot: https://postimg.cc/t7pPyW6J
Please let me know which section you want to remove?
If you want to remove the very top Banner on your site then:
Please go to Porto >> Theme Options >> General >> HTML Block and remove the code from there as showing below:
And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:
It will solve your issue.
Regards, P-THEMES.
Hi , is there a way to create all the main categories(blog-post) in a separate page as tile/or with icons in a grid ?
Thank you
Hello, @chafolks,
Sorry to say that but this is not possible, there is no such option in the Theme for it.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi – i only have 1 license for porto theme but i would like to do testing on a different domain, is that possible? Or do you have other recommendations how to do testing?
Hello, @firzen,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Hi Porto,
Any suggested pluggin to integrate with theme when clients leave the check out and send them notifications ?
thanks
Hello, @RosaMaria_ ,
Sorry to say that but we have not tested any of the Third Party plugin with the Theme for this reason, you can google it and try any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hello! On the checkout page, when you click enter in the last filled-in field, the order is placed automatically. How do I change this, so that the order is placed only when you click on the “place order” button?
Hello, @Catlena_sun,
This is not the Theme issue but your site any third party plugin confliction issue, please deactivate all the third party plugins and check your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
OR
Please do the following debugging processes one by one I am sure it will help you in solving your issues.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Hi,
I have uploaded some bright/colorful images by creating a test post. But why always all the images displays in a vintage/dull look? How can I get the actual colors of the images ? Because of this , whole web site is quite dark.
Thanks
Hello, @chafolks,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.thumb-info .thumb-info-wrapper:after {
background: rgba(33,37,41,0) !important;
}
Regards, P-THEMES.
Hello, I wanted to update the Porto theme of my website, but I see that it is not registered with the license that I had acquired a couple of months ago, and I tried to enter the license but when I enter it, the message “Your ip address is blocked” as spam !!! ”. You could support me with that.
Hello,
Can you please contact us via our support system with your site WP Admin Login details and the Theme purchase code PDF file which you want to activate it on your site so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hey guys. Got a ticket that has been sitting for 23 hours now. #91823 Site needs to go live next week and I need to get this issue fixed. Thanks.
Hello, @creativeone,
I have just confirmed from the support department and they said that they just replied to your support ticket #91823 with a solution video, so it means your issue is resolved now, please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Thanks so much for the great support.
Hi, I am trying to set the footer to 3 columns, but no success so far. I tried through the customizer changing the footer type and also emptying the 4th footer widget but it just stays with 4 columns and a blank space on the right. Also tryed “customize footer columns”, but no matter what it stays with 4 columns. I imported the shop 23 demo content.
Hello, @fabioshinichi,
Please go to Porto >> Theme Options >> Footer and turn ON the “Customize Footer Columns” and set “Widget 1,2,3 as 3 Columns” as showing below:
Now, go to Appearance >> Widgets and set your Widgets under Footer Widget 1,2 and 3 and check your site after removing the browser cache.
If this will not work for you then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello, I am looking for a theme for a shoes store. Your theme looks great. But I have 2 presale questions.
1. I need to show available sizes at every product on products list (shop / archive / catalog).
2. Also I need to group half-sizes into bigger groups and this groups would be filters. E.g. When you click 37 – it will filter 36.5, 37 and 37.5. Is it possible? Or will the theme be compatible with this BeRocket plugin: https://berocket.com/l/filters-upgrade/?
These options are critical to me.
Regards, Dominik
Hello, @neoDIRECT,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can simply show the Product Size’s, Color’s on Shop/Category, and Single Product Pages.
2. The filter is the default functionality of the WooCommerce our Theme does not have any influence on it, and I am sorry to say that but we have not tested that plugin yet with the Theme officially so we are unable to suggest you on it If you want you can try any third party plugin with the Theme which better meets your requirements.
Regards, P-THEMES.
Hi, Could you please deactivate my license because I have access error on my server and I can not deactivated it alone?
Hello, @bill_ch,
I have checked and finds there is no code activated on any of the site associated with your Envato Account name @bill_ch, please contact us with your product purchase code PDF file so that we will check/verify and reset it for you.
Regards, P-THEMES.
Hi ,
https://www.portotheme.com/wordpress/porto/blog5/blog/How can I display only the main categories in the category ? If we have more sub categories, page will be so lengthy as the category section trying to display complete hierarchy.
and, are we able to configure the category section to drop down the sub-categories when we hover over the main category?
Thank you
Hello, @chafolks,
Please go to Appearance >> Widgets >> Blog Sidebar and you will find the Categories Widget set under it, Open it and un-check the option “Show hierarchy” and save changes and check your site after removing the browser cache, then it will not show the hierarchy as showing below:
And you can also show it as dropdown by checking the “Display as dropdown” option as “YES” as showing below:
Regards, P-THEMES.
Hi,
I bought the template and I want to install demo 22. The application tells me that I should install “Elementor” but it displays a warning: It isn’t recommended to use two page builders (Elementor and WPBakery) together. It might give serious effects on your site’s view and performance. If I install the plugin can I install demo 22?
Thank you
Hello, @jimjud,
Please read my detailed comment on this here:
https://themeforest.net/comments/24419950
I hope this helps.
Regards, P-THEMES.
Hi,
I already installed all the plugins, but demo 22 is the only one that won’t let me install. In the requirements window, it no longer displays plugins to be installed. Why?
In the other demos, it offers the option to install.
Thanks
Hi,
I managed to instal (https://expocolsuministros.com/v2/) l it but there are sections that are not displayed (top-left banner). Why?
Thanks
Hello, @jimjud,
Sound’s Good!!!
That you have managed to import it by yourself.
And Regarding your issue, please edit your Home Page you will find an element beside the slider carousel element, “Products Selector”, set “ALL” for it as showing below save changes and check your site after removing the browser cache.
Regards, P-THEMES.
Hi,
I’m use demo22(Elementor), how can change the text “Flash Deals”?
https://postimg.cc/4mf2ckdRThanks
JD
Hello, @jimjud,
That word is actually set as using Custom CSS and you will find the CSS under Appearance >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/IHvP48Z.png
Regards, P-THEMES.
Page opens too late pagespeed not showing results help
Hello, @senadekoratif,
Checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/tasduvarpanelleri.com/5pPUL6UD
This is clearly showing in the below-given screenshot that the Speed of the site is slow because the Images has not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something that can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed Otherwise, If you want our paid Customization services or hire a developer.
Regards, P-THEMES.
How to allow people to ask question about product on product page? How to display review count next to star rating and answered questions as screenshot https://prnt.sc/spzbf0 .
Thanks
Like this on product archive https://prnt.sc/spzl7d and everwhere else.
Hello, @KanikaJewelryTrove,
There is no such option in the Theme for it, you have to use some code snippets for achieving it like mentioned in the below-given threads:
https://wordpress.org/support/topic/add-count-of-the-number-of-reviews-alongside-star-rating/
https://wordpress.org/support/topic/how-to-display-review-count-next-to-star-rating/
Regards, P-THEMES.
Its very hard to set. I am not very friendly with coding…
Hello, @KanikaJewelryTrove,
I am sorry but there is no other way, If you want our paid customization services you can contact our customization team or hire any developer.
Regards, P-THEMES.
I can’t log in to the support portal for the past week. At first I thought it is a bug because I saw other people here complaining about the same thing and your team was apparently on some holidays, but now I see a message “Your credentials are not valid”. Why is that and can you fix it please?
Hello, @Vocelov,
There was some issue with the support system but we have fixed it now with Freshdesk, please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account for you.
Regards, P-THEMES.
I tried to edit flash deal word but I didn’t find in page edit. https://snipboard.io/l83eJp.jpg Please let me know where I can Edit it. Thanks
Hello, @KanikaJewelryTrove,
That word is actually set as using Custom CSS and you will find the CSS under Appearance >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/IHvP48Z.png
Regards, P-THEMES.
Can I also use this custom CSS for other place? I tried to make same porto sale column but this text was not appear on that.?
Hello, @KanikaJewelryTrove,
Not this CSS but you have to create your own Custom CSS for other elements/parts of your site.
Regards, P-THEMES.
Hello, Dear P-Themes Family Members 
:
I am here for you with an explanation note which might help you all to understand the Theme more properly:
Let’s Start:
WP Bakery and Elementor are two different page builders and both have their own standards and elements and properties.
Like same way both have different Demo’s as well, If you go to our Demo site you will find the Elementor and Gutenberg Demo Tabs separately as showing in this screenshot:
And while Importing any Demo you will also find the same Filters under Demo Import Tabs as showing in this screenshot:
It means if you want to use the Elementor version of the Demo then you have to Import Elementor version and Same as for WP Bakery and Gutenberg.
Now, Keep in Mind, Before Importing any of the Demo version Install and Activate all the plugin including WP Bakery and Elementor as well, and then you will find the Option for which Page Builder Version of the Demo you want to Import on your site as showing in this screenshot:
Import the particular version of the Demo and then deactivate the other page builder from your site by going into Plugins section after Importing the Demo, Like If you Import the Elementor version of the Demo then after Importing Demo content no need for WP Bakery Page Builder plugin simply deactivate it after Importing the Demo.
You can not edit the content of the Elementor version of the Demo with WP Bakery and Vice Versa.
That’s all.
Love and Prayers for all from P-Themes, Stay Safe
Hello, I deleted my old website and want to use the theme on my new website. Can I use the same license number? How do I remove fro old website?
Hello, @rochelleannewilkie,
Please contact us via our support system with your product purchase code PDF file so that we will check/verify and reset it for you, currently, there is no code activated on any of the site associated with your Envato username @rochelleannewilkie
Regards, P-THEMES.
I want my website affiliate advertise. If you can suggest best service provide or plugin so I can advertise my website using affiliate program. Thanks
Hello, @KanikaJewelryTrove,
I am sorry I can not suggest you on this, because we have not officially tested any of the service or plugin with the Theme officially for this, You can try with any third party service or plugin which better meets your requirements.
Regards, P-THEMES.
