23211 comments found.
Hi,
Just noticed that the top html block on my website is not showing up. Not sure what happened. Haven’t made any backend changes on my site except for theme upgrade.
This is how the demo looks…
This is my code in top html block in place…
My website URL is https://www.corelinsight.com
Hello, @pratikshah,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
hello! i set to display right sidebar on woocommerce but dosen’t works. where is the setting to set default sidebar? thanks
Hello, @loranz,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
https://smartwave.freshdesk.com/support/solutions/articles/12000063628--38-how-to-configure-single-product-page-sidebar-and-configure-the-widgets-inside-it-
Regards, P-THEMES.
HI, Where can I change the: .coupon-sale-text rotation degree to 0 degree
Is this a class name or what? Thanks.
Hello, @gerard7803,
Sorry to say that but this is not possible, There is no such option in the Theme for it, If you want you can try it with Custom CSS, Otherwise, this is not possible.
Regards, P-THEMES.
hi, i have a problem, when i put a getemoji in the web, like this ✅ the icon change by another in mobile version, why? can you help me? thanks!
Hello, @outsiderzone,
If you are using FontAwesome Icon then you have to add the below given CSS code to your Theme with Code as well as given below:
font-family: "Font Awesome 5 Free" !important; font-weight: 900 !important;
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/12/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi.
Would just like to ask why the changes take awhile before it gets reflected on the live site? As if there’s a cache enabled on the website (no cache plugin installed this is a fresh install). How can I make it reflect the changes right away?
It’s hard to make changes and see immediate effect.
Also, can you check header top? I already turned it off in theme options-header-show header top – but it’s still there?
Hello, @cdeguzman,
I have checked your site now and the header top is activated on your site and also the header top block is activated on your site as well as showing in this screenshot: https://postimg.cc/t7pPyW6J
> Theme Options >> General >> HTML Block and remove the code from there as showing below:
And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:
It will solve your issue.
And Regarding the cache, Please always check your site by Pressing CTRL+F5 and please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi, I went to Porto >> Theme Options >> WooCommerce >> Checkout Page and tried version 1 and 2 but still I’d prefer the default checkout by Woocommerce. How to disable porto Wocommerce modifications? Thx
Hello, @implicitpay,
Sorry to say that but this is not possible, There is no Option in the Theme for completly disable the Theme Options page layout, you have to choose any one from them, Otherwise, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hi, For some reason I can’t see the description on the product page. Example: https://dekorracje.pl/produkt/poszewka-dekoracyjna-w-pasy-zloty-srebrny-t0082/ If you do “inspect element” on the area of the description you can see that the text is there in the source of the page. It just doesn’t show for some reason. Please help me resolve this issue. Thank you.
Hello, @boss_endorpher,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
div#description.fade {
opacity: 1 !important;
}
Regards, P-THEMES.
worked, thanks.
You’re Welcome!!! 
Hello, i changed domain name, how do i change the domain name linked to my license? Thanks
Hello, @iamdrisselalami,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi. I forgot to deactivate the license before deleting the development site. now it no longer works on the final site. says it is already used. Can u help me, please?
Hello, @kayamen,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello how can I change the license domain
Hello, @cele82,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, @drlm,
Sorry to say that but I am not able to understand your query, even with Google Translater, Please make it more easy and clear, If possible in English language.
Regards, P-THEMES.
This link is your RTL Demo https://www.portotheme.com/wordpress/porto/rtl/. We want to test the WooCommerce, but it says “WooCommerce is not installed.”! Do you have another fully working Demo? Thanks,,,
Hello, @basstig,
First of all, thanks for showing your interest in Porto WordPress.
You can check the WooCommerce Demo as RTL on my test site here:
http://hubdatasolutions.com/pearl/porto/shop1/
Regards, P-THEMES.
Hi,
“Order by date” is not working for “Porto Products” Widget for Guttenberg
Config: https://pasteboard.co/JaUhHV1.jpg
Result: https://pasteboard.co/JaUhQ5d.jpg
Order products in alphabetical order all the time.
Hello, @joh2049,
I have tested it in deep and finds the same issue as you reported, The Filter with the “Porto Products” Widget for Guttenberg is not working fine, I am forwarding this issue to the development department for testing it in deep and try to solve it with the upcoming updates of the Theme. So, please be patience that that and we are sorry for the inconvenience at this time.
Thanks for your understanding.
Hi! I want to switch my theme licence to another domain, I am not using your theme on the domain I bought the theme since last year (can prove). Can you please reset my licence key so I can add it on my brand new website? Thank you!
Hello, @tinytotsbebe,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi There, We are struggling with the pagespeed score we tried a lot of things now but it is not good, very poor to say the least—> mob 20 / desktop 50. We are using WP-Rocket. It is not a big store with a lot of products. We are trying to use only necessary plugins.
We also tried the Porto speed wizard. With little or no results. Plz your reaction.
Hello, @XlXDesignz,
First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress.
To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only.
Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance.
We suggest you test it on a few mobile devices and you will see that there are no real performance problems.
Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed.
But it can’t be because of that if your real website speed is quite fast.
We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market).
We are always working on improving our theme’s speed and listen to all our customers’ reports.
We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
I have tested 2 of your sites on GTMatrix and below are the results:
https://gtmetrix.com/reports/fitbitbandje.nl/fQMIfj7B
https://gtmetrix.com/reports/www.installatiegereedschap.nl/IlW5MIg4
This is clearly showing in the above links that the Speed of the site is slow because the Images have not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team for paid Customization services or hire a developer.
Regards, P-THEMES.
Hi there,
Thanks for the reply and the clear information!
“This is clearly showing in the above links that the Speed of the site is slow because the Images have not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well”
That’s strange in WP-Rocket and Porto we have activated that part.
We are interested in paid customization. So what would it cost us to let it optimized by you guys?
Kind regards, Louis
Hello, @XlXDesignz,
Thanks for your understanding.
I am sorry I can not tell you the exact amount it requires, Please contact us via our support system so that we will share the Customization department email with you and then you can directly contact Theme and ask anything they will let you know all about it clearly.
Regards, P-THEMES.
Hi. It seems I am trying to change the options in the “OLD PANEL” but changes are not being reflected right away when I save the changes.
Why is that?
For example I changed the “call us contact number” using the old panel but nothing happened. It changed right away when I used the live option panel.
I am now trying to change the theme colors “primary color, etc” to match the color of the logo but it’s still RED (default)
What options are available in the OLD PANEL? It’s easier to make changes there.
Hello, @cdeguzman,
You can not change the “call us contact number” from Theme Options because it is added as Custom HTML and it is coming from Porto >> Theme Options >> Header >> Header Type >> Header Builder, so you have to change it from Header Builder which you will find under New Theme Options Panel or under Customizer as showing below:
Regards, P-THEMES.
Hi there I need help for following message shown after installed and website is not showing.
There has been a critical error on your website. Learn more about debugging in WordPress.
its resolved the issue now. Thanks
@khan74, Sound’s Good!!!
That you resolved the issue by yourself..
You are the best
Nice work
Thank-you kindly, AliAl! We are thrilled to know that you liked Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best.
cant open shop page with WP bakery editor the page halts during loading in Chrom and FF (osx) i see page content through translucent white cover with grey bakery logo and nothing more is it normal?
Hello, @2u_ru,
Please go to Porto >> Theme Options >> General and turn OFF the skeleton Mode from there, save changes and check your site after removing the browser cache as showing below:
Regards, P-THEMES.
I have tested the template and activated but now i want to use it on an other webadres but it is already actived how can i fixed this?
Hello, @johnsnijders1972,
For now, I have reset your purchase code, now you can use the same purchase code for registration of your theme.
For future, please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
